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3 Ways to Take the Disaster Out of Cloud DR
- 1. © 2017 Unitrends 1 Unitrends Topic Presentation Name | Date 2016 #1 All-in-One Enterprise Backup and Continuity 3 Ways to Take the Disaster Out of Cloud DR Dick Csaplar Product Marketing July 19, 2017
- 2. © 2017 Unitrends 2 Unitrends Topic Presentation Name | Date 2016 Disaster Recovery & the Cloud Survey Results Types of Clouds All the Same – Not Really 3 Ways to Take the Disaster Out of Cloud DR Topics
- 3. © 2017 Unitrends 3 Unitrends Topic Presentation Name | Date 2016 Yes 48% No 52% Unitrends 4th Annual Survey Results Cloud for Backup and Recovery 838 IT professionals participated in the Unitrends survey February 2017 0% 10% 20% 30% 40% 50% 60% Small (less than 50) Mid-sized (51 - 1000) Large (over 1001) Size of Responding Organizations
- 4. © 2017 Unitrends 4 Unitrends Topic Presentation Name | Date 2016 Protecting Mixed Environments Physical Servers 78% -- Microsoft Windows 33% -- Linux 18% -- Other (AIX, Solaris, Unix, etc.) Virtual Servers 68% -- VMware 37% -- Microsoft Hyper-V 12% -- Citrix XenServer Most organizations have to protect physical AND virtual servers.
- 5. © 2017 Unitrends 5 Unitrends Topic Presentation Name | Date 2016 Growing Amounts of Data Being Protected 44% 56% Many large enterprises protect over a PB of data. 0% 10% 20% 30% 40% 50% 60% 70% 1 - 25TB 26 - 100TB Over 100TB 2016 2017
- 6. © 2017 Unitrends 6 Unitrends Topic Presentation Name | Date 2016 Most Organizations Have Aggressive RTO Requirements 62% •Require critical to be back within 4
- 7. © 2017 Unitrends 7 Unitrends Topic Presentation Name | Date 2016 31% 2016 Data Loss Still a Major Issue Little improvement in overall ability to protect data Have Experienced Data Loss Within the Last 2 Years 30% 2017
- 8. © 2017 Unitrends 8 Unitrends Topic Presentation Name | Date 2016 Most Rarely or Don’t Test their DR Plans 0% 5% 10% 15% 20% 25% 30% 35% 40% Every Month Once a Quarter Once a Year Not at All A majority of organizations (62%) test their DR plans once a year or less
- 9. © 2017 Unitrends 9 Unitrends Topic Presentation Name | Date 2016 Are you Planning to Adopt the Cloud? 80% of organizations not currently using the cloud or plan to do so in the next year. No 55% Yes, next 6 months 6% Yes, 6 to 12 months 14% Yes, more than a year 25%
- 10. © 2017 Unitrends 10 Unitrends Topic Presentation Name | Date 2016 But What Type of Cloud is Best for Disaster Recovery?
- 11. © 2017 Unitrends 11 Unitrends Topic Presentation Name | Date 2016
- 12. © 2017 Unitrends 12 Unitrends Topic Presentation Name | Date 2016
- 13. © 2017 Unitrends 13 Unitrends Topic Presentation Name | Date 2016
- 14. © 2017 Unitrends 14 Unitrends Topic Presentation Name | Date 2016
- 15. © 2017 Unitrends 15 Unitrends Topic Presentation Name | Date 2016 Considerations Reputation & Support Ability to Meet Your SLAs Disaster Recovery Platform Needs Security Ability to Test Flexibility Costs
- 16. © 2017 Unitrends 16 Unitrends Topic Presentation Name | Date 2016 What about a Managed Service Provider? • Typically a white glove service • Focus on specific applications • Aggressive recovery objectives • Test and prove recovery SLAs • You will pay more!
- 17. © 2017 Unitrends 17 Unitrends Topic Presentation Name | Date 2016 Top 3 Cloud Considerations Disaster Recovery Services Speed of Recovery Annual Costs
- 18. © 2017 Unitrends 18 Unitrends Topic Presentation Name | Date 2016 Cloud Recovery Services Microsoft Azure Cloud Amazon Web Services Unitrends Cloud Storage Cloud Spin Up Cloud x x Recovery Assurance x x Physical Seeding x x 24-hour Data Ship SLA x x White Glove Services x x
- 19. © 2017 Unitrends 19 Unitrends Topic Presentation Name | Date 2016 Unitrends Disaster Recovery Services Simple Pricing: Unitrends Cloud charges one low price per GB of protected data. There are no additional fees for data access or networking transfers. Disaster Recovery Services: Unitrends Cloud offers two DRaaS options. Unlimited DRaaS delivers spin-up of an unlimited number of VMware and Hyper-V VMs and physical Windows servers, based on the protected capacity of your Forever Cloud account. Premium DRaaS is configured per virtual machines and delivers a 1-hour spin-up SLA and Recovery Assurance that delivers testing and automated reports that prove recoverability.
- 20. © 2017 Unitrends 20 Unitrends Topic Presentation Name | Date 2016 Unitrends Disaster Recovery Services WAN Optimization: Unitrends Cloud is purpose-built for backup and continuity including features such as WAN optimization/acceleration for an RPO that is much faster than AWS or Azure. Faster RTO: Both AWS Cloud and Azure use a more protracted process that requires the system to send back the data via an Internet-based WAN connection. And low cost cold storage options like Amazon Glacier can take up to 4 hours to access your first byte of data.
- 21. © 2017 Unitrends 21 Unitrends Topic Presentation Name | Date 2016 Unitrends Disaster Recovery Services Expert Service: The Unitrends Cloud operation team provides White Glove Service to ensure you are taken care of from initial setup to failover and failback • Complete support for all-in-one backup, cloud and continuity • 7x24x52 support only • Customer Satisfaction Score > 98% • 100% US-based in Columbia SC; co-located with R&D • Proactive resolution through predictive analytics
- 22. © 2017 Unitrends 22 Unitrends Topic Presentation Name | Date 2016 Cloud Recovery - Speed Microsoft Azure Cloud Amazon Web Services Unitrends Cloud Recovery Point Objective Hours Hours Minutes Recovery Time Objective Hours Hours Minutes 1 Hour Recovery SLA x x
- 23. © 2017 Unitrends 23 Unitrends Topic Presentation Name | Date 2016 Cloud DRaaS Cost Microsoft Azure Cloud Amazon Web Services Unitrends Cloud Added Retrieval Fees (per Gb) Yes ($123) Yes ($92) No Annual Price (5TB, 1Yr, 1TB Retrieved) $23,565 $16,647 $5,500 Annual Price (5TB, 2Yr, 2TB Retrieved) $34,404 $24,307 $5,900 Annual Price (5TB, 7Yr, 3TB Retrieved) $88,482 $62,519 $7,900
- 24. © 2017 Unitrends 24 Unitrends Topic Presentation Name | Date 2016 Unitrends Cloud Cost Calculator https://www.unitrends.com/ cloud-cost-comparison-calculator- full-version
- 25. © 2017 Unitrends 25 Unitrends Topic Presentation Name | Date 2016Data loss can occur with Office 365 • Office 365 data lives in the Microsoft cloud, not on a company’s own server • Deleted email is gone after 14-30 days—totally unrecoverable • Deleted SharePoint & OneDrive files are gone after 186 days • Most lost data is due to user error • Users can choose to permanently delete files & email
- 26. © 2017 Unitrends 26 Unitrends Topic Presentation Name | Date 2016 Unitrends Cloud Backup for Office 365 It’s a Backup Service; not a product Long term retention; never deletes data Easy; automatically discovers new users No installation required; Unitrends on-boards customers Self-service recovery and search Stays current; takes up to 6 snapshots per day
- 27. © 2017 Unitrends 27 Unitrends Topic Presentation Name | Date 2016How to Make Sure Your Cloud DR is not a Disaster On Premise All-In-One Data Protection • Deploy as a virtual or physical backup appliance • Adaptive inline deduplication (20 to 1 ratio) • Instant Recovery Options for VMs and windows • Built-in real-time replication engine • Hardened Linux based appliance for maximum ransomware protection DRaaS Spinup critical workloads in less than 1 hour Forever Cloud Best value for cloud storage & long term retentionRecovery Assurance • Automated Backup & DR failover testing • Assured recovery in the cloud & on premise
- 28. © 2017 Unitrends 28 Unitrends Topic Presentation Name | Date 2016IT Professionals Now Expect to Have Less & Do More No Finger Pointing More Flexibility More Confidence Less Management More Free Time More Uptime
- 29. © 2017 Unitrends 29 Unitrends Topic Presentation Name | Date 2016 Have Less: The Ruthless Pursuit of Simplicity Old World New World
- 30. © 2017 Unitrends 30 Unitrends Topic Presentation Name | Date 2016All-in-One Enterprise Backup and Continuity Old World • More vendors; more finger pointing, more management • More work setting up and constantly tuning • Limited continuity; little or no recovery assurance • Windows deployment malware susceptible • Fragmented & lower customer satisfaction; more worries New World • One vendor; one throat to choke • Less work - rack, connect, and go • Local & cloud continuity with recovery assurance • More security; purpose-built hardened Linux • Unified & higher customer satisfaction; more confidence
- 31. © 2017 Unitrends 31 Unitrends Topic Presentation Name | Date 2016 Hybrid Cloud Backup Appliances Unitrends is the only vendor listed in the Enterprise Backup MQ, DRaaS MQ and Market Guide for IT Resilience Automation Orchestration More Recommended models than all other vendors combined More Excellent models than all other vendors combined
- 32. © 2017 Unitrends 32 Unitrends Topic Presentation Name | Date 2016 http://pages.Unitrends.com/cloud-consultation
Editor's Notes
- Thanks I appreciate you joining today - Hope not to take too much of your time As Kevin said my name is … and I am the Product Marketing Manager for Unitrends. Part of my time is managing our Customer Success Program. Talk to many customers per week about their DR Experiences. Want to take the next 30 minutes or so sharing DR best practices and the results our customers are having with data protection and recovery.
- First I wanted to share the results of the most recent survey we did on Disaster Recovery & the Cloud. The results will help you understand where we are in DR and why the cloud is such an attractive option. Then I will outline the different types of clouds and show how they are, in fact quite different when it comes to DR Services and support Finally I will outline three factors which you should consider to keep your Cloud DR program from becoming its own Disaster
- First we have the results from our recent survey of Data backup and cloud 838 IT professionals participated in the Unitrends survey Good mix of SMB and lg enterprise Conclusions: Progress is being made in some areas but overall data protection and business continuity remains a challenge Cloud is playing an increasing, but still minor role in disaster recovery However, many organizations are not even following minimal best practices. For example only about 12% test their DR plans at least once a month. This is an area that needs a lot of improvement.
- Data centers are growing in complexity. Most companies are protecting a heterogeneous environment with a mix of physical servers with different Operating systems and Virtual environments with at least two different vendors. This increase demonstrates the need for a single solution that can cover everything as using different backup and recovery solutions creates seems where data and apps can slip through.
- One challenge faced by all industries is the growing size of corporate IT environments. One of the biggest challenges is the growing volume of data needing protection. With similar-sized organization responding in both 2016 and 2017, 13% more respondents reported being tasked to protect data volumes between 26 and 100TB, and 54% more are mandated to protect volumes over 100TB. Without the right backup and recovery tools, growing data volumes makes the entire business continuity process longer, more complex and costly.
- IT professionals understand that setting a Recovery Time Objective (RTO) is the first step to managing downtime. An RTO goal means that you at least have a recovery program, measure your results and take steps to improve your performance. 62% of survey respondents reported having aggressive RTOs of 4 hours or less, with over half of those respondents reporting RTO times of 1 hour or less. These RTOs are coming at a time where IT professionals have less time and more budgetary pressure in their jobs. While some reported they weren’t always able to meet those RTO objectives, at least setting a goal, measuring results and working towards improvement signal a commitment to protecting company assets. What is perhaps most surprising is that 5% of respondents reported they have RTO goals over 24 hours, which is a very long time for a business to be off-line. A whopping 10% reported having no RTO goals at all, which indicates a total lack of recovery planning and verification.
- Data loss continues to be an issue for large portion of the IT community. Consistently about one third or=f respondents said they have lost data in the last two years. Depending on the volume and type of data this can be a real hit on businesses. Only a well executed data protecting and business continuity plan and following best practices can solve this challenge.
- And here is the most surprising finding from the survey in my opinion - 62% of organizations do not test more than once a year or not at all. How can anyone say that they actually have a DR plan or an RTO without testing what a recovery would look like? Servers, operating systems, settings, data and software need to be aligned before a business application can be brought back on-line. If any one piece is out of step the entire process will fail and critical business applications will remain down. The good news is that there are strong tools to make recovery testing automatic and easy, with high quality reports to identify what part of the process is not ready to recover. Many industries such as healthcare require all companies to know and document their recovery times. Only 10% of respondents reported testing their DR plans at least once a month so they can be sure they will recover from a downtime event. Most backup professionals would recommend DR testing much more frequently. If you are looking for the organizations that lose data it has to include the people who don’t test their DR plans
- Finally 80% of responding companies are not currently using cloud and have no plans to do so into the next year. The top four reasons given were cost (52%), security (45%), loss of control (39%) and data privacy (31%). Editorial comment - These are some old tapes as many organizations and cloud providers have moved past these issues: Cloud providers have come a long way in enabling their products to meet security requirements as many are already certified to handle medical (HIPAA), financial (SOX) and personal information. Data can be encrypted with military grade AES-256 security for in-transit or at rest data protection. Many cloud providers also have SSAE 16 certification for physical security. WAN optimization features reduce the impact of clouds on data networks.
- Okay so we have determined that a majority of enterprises are already using the cloud. But there are several versions of a clouds and you need to understand each type to see which best fits your DR needs. So let’s consider an organization needing data protection and business continuity services.
- First you have what most people consider to be the cloud – large hyperscale clouds including, Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform. Oracle, Rackspace, NTT, Alibaba are also players Hyperscale computing refers to provisioning required in to efficiently scale from a few servers to thousands of servers. Hyperscale computing is usually used in environments such as big data and cloud computing. – It basically means that you can scale out with no limit on the number of resources or servers you use.
- A service provider cloud is cloud services offered by an MSP (Managed Service Provider), CSPs (Content Service Providers - content is hosted by the service provider centrally and offered to number of consumers that need the content delivered into any applications or systems) or SSPs (storage service provider). There are thousands of these and they usually focus on specific markets or services they offer.
- And then we have clouds that focus on continuity services such as Unitrends Cloud. These clouds focus their services on what it takes to provide near-instantaneous recovery times. We offer DRaaS (Disaster Recovery as a Service) and act as your failover site in case of a declared emergency in your primary site. Unitrends Forever Cloud also does long term data storage but we are different from Amazon Glazier in that they may require to 4 hours to recover your archived files. We can use the files you sent for long term storage for instant application recovery.
- In actuality Unitrends works with all forms of cloud. For example our Boomerang product moves functioning VMware VMs into and out of hyperscale clouds very inexpensively and very quickly. I want to point out the secondary site that is in this image. Although outside of the topic of this webcast this is a very large part of the DR market. 50% of our survey respondents reported using a secondary site or colo as their recovery site. This is ideal for companies with multiple locations and data centers that they already fund. Our Recovery Series appliances and Unitrends Backup virtual appliances are ideal for supporting a multi-site DR program. However for SMB organizations doing business from a single location, the Cloud is ideal and much more cost effective than either a colo or funding a secondary location as you have to purchase the servers and storage rather than paying for just what you use in the cloud. However – which cloud offering is really the best to support your DR program.
- There are a lot of factors to consider We have discussed the need to test DR–automated, Look at what the tests cover Do they simply look at whether individual applications or data sets are restored or are operations tested to verify that they operate as expected? Are reports of the results available that can be used for audit purposes? We discussed security a bit – Do they support Encryption Access, privacy controls Industry specific compliance such as SSAE 16 SOC 2 used by the American Institute of CPAs. Ask them to show proof of certification. Other criteria to consider when selecting a cloud vendor. Flexibility What is your ability to move & change cloud vendors. grows, merges with another, determines that a better offer is available from another cloud provider, etc. How complex or easy is it to move archives from one cloud to another? When purchasing backup/restore appliances, do they support multiple cloud options. Reputation – For how long have they been established? What type of support is provided? What type of SLA can they provide? We touched upon uptime & recovery time requirements. Look at data soverenty? Does your data need to be located within particular countries or conversely not allowed in particular regions? Esp. in banking industry. Can applications actually be spun up in the cloud? Can multi-tier environments with dependencies among systems & particular work flows be operationalized in the cloud? Let’s look more deeply into some of these questions .
- Hard to categorize MSP clouds as there are literally thousands of them. Some are very good and we work with some of them However many are small, focused on just a few applications and those specific recovery needs One word of caution is if your backup solution provider partners with an MSP cloud provider you now have two vendors you have to trust and work with. Sometimes identifying a problem and isolating it to one or the other vendor is an issue so you want to work with a single vendor that offers the entire solution – backup appliance, cloud, services - everything You just have to be careful in working with them as they are a very mixed bag.
- So let’s sort out the different disaster recovery offerings between hyperscale cloud providers and Unitrends Cloud. We will focus on three aspects of the benefits – services offered, the speed of recovery and cost of data protection and recovery
- Needless to say Unitrends Cloud is totally focused on data protection and recovery services. While all cloud vendors will allow you to store your data there Unitrends offers other services you need to recover. Recovery: Unitrends Recovery Assurance delivers automated recovery testing, both locally and in the Unitrends Cloud. Recovery Assurance software works with your backup appliances to automatically test and certify your recovery objectives and SLAs ahead of time. This is the antidote to costly and time consuming testing as this can be automated. Physical Seeding – Minimize data transfer time and cost by Unitrends a disk of your data for seeding in the cloud. This optional services quickly establishes your initial data set with no headaches or long waits on data transfer over the Internet – minimizing the impact on your network. 24-hour Data Ship SLA - Unitrends Cloud offers 24-hour SLAs on shipping data back to the customer. You can be running your applications in the Unitrends Cloud, and if you have TB of data that need to be restored to your data center, we can create a file on media of your choice and ship it to you to save the time and network impact of transferring this large volume of data. White Glove Services – Unitrends Service organization is focused on data protection and recovery services. A call to our service center initiates many of these services and we cover your entire backup and recovery solution – no finger pointing required.
- Pricing – one low price per GB of data – no extra or hidden fees. Also we offer two DRaaS services: Unlimited and Premium which has a 1 hour spin-up SLA and includes Recovery Assurance so you can test as often as you wish. In truth our recovery times are more measured in seconds and minutes but the hour is for you to communicate in your organization.
- WAN optimization – Unitrends Deduplication combines inline & global byte-level data deduplication to get great compression rates. Unitrends adaptive data deduplication is an integrated part of all our backup appliances. It optimizes capacity utilization, minimizes backup times, and maximizes retention. Faster RTO: Both AWS Cloud and Azure use an internal process to move data between their archive and recovery infrastructure that requires the system to send back the data via an internal WAN connection. And low cost cold storage options like Amazon Glacier can take up to 4 hours to access your first byte of data.
- Our services are one point on which we are very proud. Our service techs reside in Columbia SC and are co-located with our engineering team They cover all our products so you literally make one call to cover your entire solution We have a 98% customer satisfaction rating We use predictive analytic software to anticipate hardware and software issues, fixing many before you even know you have an issue.
- Unitrends Recovery Assurance ensures recovery in seconds or minutes. We discussed the importance of testing already. Don’t have time for manual testing? Automatically run a disaster recovery test to see reports and statistics revealing how an outage would impact business continuity, and how much data your business might lose. If the automated DR tests show that you can’t meet your SLAs, make adjustments in your backup process and re-run the tests to check the changes.
- Finally price First both AWS and Azure charge a per Gb fee for recovery – Unitrends does not We have priced out three different scenarios and you can see the wide variance in price across the three scenarios. Unitrends pricing is designed to support data protection and recovery services.
- We have on our web site a cloud cost calculator. You can vary the scenarios and make the variables represent your specific requirements.
- We also offer backup and protection for Microsoft Office 365 – Exchange, SharePoint and OneDrive Recover a lost email in seconds instead of hours with fast search and an intuitive interface built for recovery. Restore calendars, contacts, or entire mailboxes, which you can’t do with Office 365’s built-in archiving and backup tools.
- The details of how it works. Rapid set-up—nothing to install Automatic, hands-off backup In your control—Self-service recovery Business continuity—recovery in just seconds Continuity—Lost email restored in just a few clicks Business protection—Unlimited retention Secure—encryption Priced simply—per user per month
- Let’s see the big picture on how Unitrends is transforming continuity; We deploy virtual or physical backup appliances to your primary data center location. With instant recovery options for VMs and windows servers; you have the ability to recover full servers within minutes at the push of a button. To efficiently move data offsite; Unitrends includes a powerful replication engine that will only replicate compressed and deduplicated data changes. We have covered the Unitrends cloud offerings. Using the data already stored in our Forever Cloud, Unitrends can spin up VMs and physical windows servers within a 1 hour or less SLA so that you can keep your business running. We leverage the Recovery Assurance technology to ensure your bckup’s are recoverable and provide you a monthly testing report so you have the piece of mind that your ideas, data, and applications are safe.
- Most people I speak with want fewer vendors, more complete solutions that take less time to manage, and something that they ultimately trust will work. If you get all that, then you’re ahead of the game and can probably relax a bit.
- A quick view of our solutions: You require out-of-the-box integration If you tried to put together your own solution (that is what some vendors require you to do) it could require at least 9-10 components and then you would have tons of interoperability issues The image is our Recovery Series all-in-one hardware backup and continuity appliance Unitrends has our own cloud but also integrates with AWS and Azure
- Unitrends is the #1 All-in-One Enterprise Backup and Continuity provider in the industry Our advantages over the competition: One vendor; one throat to choke Less work - rack, connect, and go Local & cloud continuity with recovery assurance More security; purpose-built hardened Linux Unified & higher customer satisfaction; more confidence It is that simple
- Here’s some third party validation. The 2017 reports just published by Gartner, Unitrends was the only company listed in their the Enterprise Backup MQ, their DRaaS MQ and their report on IT Resilience Automation Orchestration. And the in the 2017 DCIG Buyers Guide Unitrends had More recommended models than all other vendors combined and more Excellent models than all other vendors combined
- We have some resources that might interest you if you want more information: We have free trials of both our hardware and software backup and business continuity appliances. Go to our website and click on free-downloads. We have demos and links to contact experts who can go deeper into the solutions I described for you today. Now back to Kevin to host the Q & A portion of the webcast.