Title: The collaborative wikification of public service procedures The core idea is to present the ways in which openness is actively adopted with the use of open, standardized and widely available tools like MediaWiki. The overall vision is to transform government into a transparent and effective organization with institutions and services that empower its workforce, the citizens, and the private sector by responding to their needs and aspirations. In addition, to create sustainable and open infrastructures that activate the triple helix and produce value for the local community. During the talk the open source wiki ( https://diadikasies.gr ) which is operated by GFOSS and contains information about the public services / procedures in Greece, will be showcased. The wiki is based on the Open Source MediaWiki package and uses the european models CPSV and CPOV.

1. The Collaborative
Wikification of Public
Service Procedures
Despina Mitropoulou
GFOSS Open Technologies Alliance

2. https://diadikasies.gr

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1About GFOSS

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Established in 2008, in operation since 1996
Members: 31 Universities and Research Centers
Non-profit organization with shareholders its members
Board of Directors (9 members)
Scientific Committee (27 members)
8 working groups (>300 members)
Over 9,000 individual members

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Produce & Promote
Open Standards
Open Software
Open Content
Open Data
Open Licences
Open Educational Resources
Open Hardware
Open Design
in
Education, Public Administration & Business

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2The problem of public procedures

7. Public Sector Procedures in Greece Put you logo
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Not fully described or documented
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Poor maintenance of relevant information
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Broad & multiple interpretations
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public servants: don’t know what/ how to implement
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citizens/ business: delays/ uncertainty

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3Looking for a solution

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The collaborative wikification of public services procedures
https://diadikasies.gr

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Example (Help and Model Entries)

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Example (overview)

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Example (legislation)

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Example (evidence)

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Example (steps – responsible authorities - time)

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Example (other gov agencies + legal information)

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4Key Features

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Use of open, standardized and widely available tools like
MediaWiki
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Customisation
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Training activities – Educational Material
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Crowdsourcing of procedure documentation and maintenance

18. Partners and users of the
system
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Local and central government
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Academic Community
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Citizens
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Courts

19. Partners and users of the
system
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Development of a community of over 500 Public Servants to
record and maintain the procedures
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Collaboration with 3 major Greek Universities
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Organisation of over 25 workshops for public servants and
developers
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Documentation of over 2000 procedures

20. Work in progress
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Semintification
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Incorporating BPMN capabilities by using CPOV and CPSV
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Community Building
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Further simplifying the procedure input process

21. Conclusions
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Share the development with the community
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Use standard and mature open source technology
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Train as you develop
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Make it simple