2. Overview
Discussion of the importance of
effective leadership and
administrative guidance to the
delivery of quality clinical services
Learn tools to implement key
elements of effective leadership:
Decision Making, Communication,
Motivating Others
3. Managers vs. Leaders
Managers Leaders
Takes care of Takes you to a new
where you are place
Deals with Deals with
complexity uncertainty
Concerned with
Concerned with doing the right
doing things right things
Sees and hears Hears when there is
what’s going on no sound and sees
Finds answers when there is no
and solutions light
Have employees Formulates the
questions and
identifies the
problems
4. Transforming Managers into
Leaders
Management is a career.
Leadership is a calling.
Trueleadership requires seeing
something new (VISION) and
putting systems in place that will
push organizations beyond the
status quo.
5. Leadership: Know
Thyself
Before you are able to lead
anyone, you must know what
personal values influence your
leadership style
Also, you need to know what
your career anchor is to ensure
that you’re in the right field!
6. How Does One Know
Thyself?
…Assess Thyself
Reddin’s Personal Values
Inventory
Career Orientation Inventory
FIRO-B
The Myers Briggs Type
Indicator
Leadership Style Assessment
7. Transforming Management
into Leadership
Leaders recruit and hire leaders
Characteristics:
Vision
Ability to communicate that vision with
others
Effective communication
Integrity
“We are limited,
not by our Loyalty to employees, managers and
abilities, but by the agency/organization
our vision.”
8. Transforming Management
into Leadership
Current Managers
Be a leader
Know your convictions
Listen and observe
“Be the change
Talk to people about needs
you want to see
in the world.” Determine your influence
~ Mahatma Align behaviors with thoughts
Ghandi
Develop skills and knowledge in
different essential leadership
responsibilities
Seek feedback
Adopt a style consistent with your
personality
9. Key Functions of
Leadership
Decision Making
Communication
Motivating Yourself and Others
10. Decision Making
Models
of Decision Making
The Rational Model
Organizational Process
Model
Decision Making by
resolution
Decision Making by flight
Decision Making by
11. Decision Making: The
Process
Define the problem
Identify causes of the problem
Generate alternatives
Determine best alternative
Make decision to act
15. Communication
1. (from the head of your agency) “I’ve
heard some disturbing rumors
about the way you treat our clients.”
2. (from your subordinates) “I think we
should be paid more for all this
work we’re doing. I feel like I’m
working for free sometimes.”
17. Conducting Effective and
Productive Meetings
1. Determine necessity of the meeting
2. Develop an agenda and rank items in
order of importance
3. Determine begin-end times
4. Stay on task
5. Utilize handouts and visuals for
trainings
6. Use humor
7. End on time
18. Electronic
Communication:
Do’s and Don’ts of EMAIL
Do: Don’t
Be careful about use emails to
what, when and avoid face to
how you write face
emails confrontation
Be clear and
careful of tone write emails
when angry
19. Motivating Yourself and
Others
What motivates you?
What will motivate you in the
future?
What does Maslow have to say
about motivation?
20. Becoming a Motivator
Be proactive about your own motivation (what
motivates you)
Understand that what motivates you is not
necessarily what motivates others (people have different
motivators)
Have realistic expectations about your
influence to motivate others (you might not be able to motivate
everyone)
Set clear and challenging goals
Be honest about the possibility of rewards
Understand that people want to be treated fairly
Motivation is also about the work you ask
people to do
Understand the life stages of the people with
whom you work
21. Leadership is an
evolution
It takes dedication and
commitment to the task of
becoming a leader to actually
become a leader
Resist the status quo!!!
BE A LEADER…SEE the
22. Resources
Managing Human Behavior in Public
and Nonprofit Organizations
Robert B. Denhardt, Janet Vinzant
Denhardt and Maria P. Aristigueta