3. https://www.esds.co.in
Consumers Believe ‘Customer Service’ is Going to
be the major beneficiary of Chatbots - Mindbrowser
Of All Customer Interactions will be Powered By
Chatbots - Gartner
Of Businesses will want Chatbots by 2020
Year of Chatbots
95%
85%
80%
2021
4. Key Features
Experience
https://www.esds.co.in
Dialogue Management, Video, Images, Emoticons,
Voice Technology, Designed to Mimic Human
Interactions
Intelligence
Switching between
Virtual & Real Agent,
Business Specific
Intelligence, NLU
Integration
Integration with Backend Systems, API Access, Site Search, Single
Sign On, Ticketing Systems & CCM Software
Scalability
& Security
Scalable – Vertical
(Features), Scalable –
Horizontal (Users),
Automatic Updates
6. 02
04
03
01
05
Specialist Virtual Agent
Increases
End User
Satisfaction
Provides Self Service
to End-Customers
Easy Assistance
without Delay
Offers Personalized
Banking Service and
Assistance
Identifies Cross-Selling
and Up-Selling Product
and Services
https://www.esds.co.in
7. Emulates Human Conversation and Understands
Context to Complete Transactions
Gives Personalized Responses by
Learning about the User
Executes Transactions on Behalf of User
Handles Complex Intents
Expedites Resolution through Proactive Services
Natural Language Understanding
https://www.esds.co.in
