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Touch-Point Meetings
PATHWAY

WHAT

WHY

HOW

NEXT

CASE
COMMUNICATION

Message

One to
One

• Encode
• Decode

One to
Few

Interpret

Feedback

One to
Many
WHAT
Which of you have 121 meetings?

121
One-to-One
Face-to-Face
PATHWAY

WHAT

WHY

HOW

NEXT

CASE
WHY

70%

Leads don’t arrange 121s

30%

Not all have 121s on regular basis
WHY

•
•
•
•

Morale
Stress
Obstacles
Issues

• Value-added
Feeback
• Involvement
• Relationship
• Performance
• Ownership...
PATHWAY

WHAT

WHY

HOW

NEXT

CASE
HOW
REGULARITY
• Length: 15-30 min
• Recurrence: Weekly / biWeekly
ATTENTION
• All the time and focus to just one person
O...
HOW
Control mood: positive, open and friendly

Start with explanation of need again
Send out RECURRING appointments with L...
HOW
Free-form meeting, NOT a Status Report
Manager does 90% listening / 10 % talking
Use open-ended question

Feedback: Po...
PATHWAY

WHAT

WHY

HOW

NEXT

CASE
NEXT
None

Evolving with
Agenda

Just a list

Action Items
Status Tracking

Any ideas of what else can be added?
PATHWAY

WHAT

WHY

HOW

NEXT

CASE
CASE
CASE
This is NOT 121 !!!
CHOICE FOR PROSPERITY
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121 meetings dmytro bibikov_soft_serve_final

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121 meetings dmytro bibikov_soft_serve_final

  1. 1. Touch-Point Meetings
  2. 2. PATHWAY WHAT WHY HOW NEXT CASE
  3. 3. COMMUNICATION Message One to One • Encode • Decode One to Few Interpret Feedback One to Many
  4. 4. WHAT Which of you have 121 meetings? 121 One-to-One Face-to-Face
  5. 5. PATHWAY WHAT WHY HOW NEXT CASE
  6. 6. WHY 70% Leads don’t arrange 121s 30% Not all have 121s on regular basis
  7. 7. WHY • • • • Morale Stress Obstacles Issues • Value-added Feeback • Involvement • Relationship • Performance • Ownership • Coaching • Provide support • Discuss specific issues • Share formal and informal information about the unit and organization
  8. 8. PATHWAY WHAT WHY HOW NEXT CASE
  9. 9. HOW REGULARITY • Length: 15-30 min • Recurrence: Weekly / biWeekly ATTENTION • All the time and focus to just one person OBLIGATION • Create action items • Track and check accomplishment FOCUS • Resolve problem – not person
  10. 10. HOW Control mood: positive, open and friendly Start with explanation of need again Send out RECURRING appointments with LINK Allocate room / place WITHOUT DISTURBANCE Generate personal spaces per person Create page template WISELY Inform Team 121s are about to be launched Do you think there are steps missing?
  11. 11. HOW Free-form meeting, NOT a Status Report Manager does 90% listening / 10 % talking Use open-ended question Feedback: Positive + Value-added Issues has to be resolved
  12. 12. PATHWAY WHAT WHY HOW NEXT CASE
  13. 13. NEXT None Evolving with Agenda Just a list Action Items Status Tracking Any ideas of what else can be added?
  14. 14. PATHWAY WHAT WHY HOW NEXT CASE
  15. 15. CASE
  16. 16. CASE This is NOT 121 !!!
  17. 17. CHOICE FOR PROSPERITY

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