The document discusses trends in collaboration in the workplace and their implications. It notes that there is currently a gap between the needs of knowledge workers and workplace infrastructure to enable collaboration. As collaboration, both "mass" and "hyper" increases, the role of the workplace is changing to rely more heavily on technology and human interfaces to support intensifying collaboration. This more intensive collaboration will require leadership and training to implement effectively on a 24/7 basis. The implications include potential dependency, overwork without boundaries, forced change, impacts on well-being like burnout, and the need to rethink the meaning of work.

1. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
Research & Innovation The EDGE of Collaboration
Dr. Marie Puybaraud
Director, Global WorkPlace Innovation
Johnson Controls
Hannah Hahn, MBA
Manager, Global WorkPlace Innovation
Johnson Controls

2. Research & Innovation The EDGE of Collaboration!
1
2
3
TODAY:
The edge
TOMORROW:
The Threats
THEREAFTER:
Implications

3. Research & Innovation The EDGE of Collaboration!
2
1
3
TODAY:
The edge
TOMORROW:
The Threats
THEREAFTER:
Implications

4. What is
Collaboration?
Hype? Competitive Advantage?
What is the Edge?

5. There is a gap between current and projected needs of knowledge workers and workplace infrastructure
Collaborate or die…
MASS
Collaboration

6. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
Personal
Knoll/BHDP/JCI

7. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
Collective
New WOW

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Workplace Trends 2012
Structured
Steelcase

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Workplace Trends 2012
Chaotic
Johnson Controls

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Workplace Trends 2012
Technology enabled
Steelcase

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Workplace Trends 2012
Organised
Johnson Controls

12. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
Emotional
Project KOBE

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Workplace Trends 2012
Virtual Tunnels
NTNU

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Workplace Trends 2012
Collaboration in 2020
Source: Collaboration 2020: hype or competitive advantage? – 2012, Johnson Controls, Inc.

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Workplace Trends 2012
70/30
30/70
More space to collaborate
Individual vs Collective
Individual vs Collective

16. There is a gap between current and projected needs of knowledge workers and workplace infrastructure
Collaborate or die…
MASS
Collaboration
HYPER
Collaboration

17. How is the evolution of our workplace impacting on Collaboration?

18. Experience Society
Pixels Everywhere
Intensive Collaboration
Digital Nomads
An evolutionary path…
Total Engagement
Working collaboratively can be a powerful enabler of improved business performance, but successful collaboration rarely emerges out of the blue, and should not be taken for granted

19. Collaboration is the norm
The role of the office is one of supporting collaboration
Source: Collaboration 2020: Hype or Competitive Advantage? – 2012, Johnson Controls, Inc.
Steelcase
Digital Nomads

20. The office: a collaborative platform
Use of team spaces that have built-in collaborative technologies increase from 20% to 52% towards 2020
Source: Collaboration 2020: hype or competitive advantage? – 2012, Johnson Controls, Inc.
Intensive Collaboration
Johnson Controls

21. Pixels Everywhere
62% of our respondents consider a high use of touch- only computing device (e.g.: iPad) in 2020 - 16% now
Source: Digital Natives: Born 2 B Connected – 2012, Johnson Controls, Inc.
Pixels Everywhere
Johnson Controls

22. Gamification of the Workplace
Farmville is played by about 31 million people every day. Teams at work are engaging more and more into role playing!
Source: Farmville
Total Engagement

23. Experience Society
Redefining the Experience of Work
94% of the ideas are not generated at work
Source: Collaboration 2020: hype or competitive advantage? – 2012, Johnson Controls, Inc.
YNNO

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Workplace Trends 2012
Intensive collaboration
New work experience
Digital environments
Nomadic
behavior
How to prepare? Be receptive and adaptable
Total Engagement

25. There is a gap between current and projected needs of knowledge workers and workplace infrastructure
Collaborate or die…
MASS
Collaboration
HYPER
Collaboration
INTENSIVE
Collaboration

26. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
i
What does it mean?
ii
iii
The ROLE of the workplace is changing
RELIANCE on a heavy Technology / Human Interfaces
INTENSITY of collaboration requires Leadership and Training
24/7
30/70
Pixels Everywhere

27. 1
3
TODAY:
The edge
THEREAFTER:
Implications
2
TOMORROW:
The Threats
Research & Innovation The EDGE of Collaboration!

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Workplace Trends 2012
Digital Natives are GLOBALLY CONNECTED, FLEXIBLE, COLLABORATIVE
They developed different communication styles

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Workplace Trends 2012
We ARE APPLE
We DO Facebook

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0
10
20
30
40
50
60
USA
UK
CHINA
GERMANY
Without technologies…… I feel “cut-off“ from my friends and miss large parts of my social life
Disagree completely
2
3
4
Completely agree
Digital Natives demand to be CONNECTED 24/7, WHENEVER and WHEREVER
“ALWAYS-ON” LIFESTYLE

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Workplace Trends 2012
Technology became a NEW SORT OF EXTREMITIES
58% feel naked and incomplete without technologies

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DIGITAL NATIVES refer to the INTERNET as the KEY technology supporting their lifestyle
32.6% feel inefficient and cannot keep up with the pace of life without technologies

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When they were asked to live WITHOUT technologies: It feels like PUNISHMENT and being on a DIET
73.6% agree to completely agree that new technologies are ADDICTIVE

34. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
What does it mean?
i
ii
iii
ADDICTION to technologies
DIET/PUNISHMENT without technologies
FEAR + ISOLATION without technology

35. Adapt, Adapt, Adapt…
MASS
Collaboration

36. 1
TODAY:
The edge
2
TOMORROW:
The Threats
3
THEREAFTER:
Implications

37. What are the implication of collaboration on Wellbeing? What is the EDGE?

38. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
The implications
The Edge of collaboration may have a strong tie with the impact of collaboration on Wellbeing
Dependency
Over worked...
No time boundaries
Forcing Change

39. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
The Edge
Have we reached The Edge?
Are we doing the right thing to push people away from the office?
Do we have the ability to measure the impact on Wellbeing?
RETHINK the meaning of “WORK”?
Collaboration
BURN OUT syndrome?
Leaders EMOTIONAL INTELLIGENCE?

40. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
Open question
Have you seen examples across your industry where this is being applied?
Could you see any potential impact on CRE?
Our Global WorkPlace Innovation website:
www. globalworkplaceinnovation.com
Thank you
1,700+ respondents
26 strategic interviews
5 industry sectors
Life Science, Technology, Industrial, Oil& Gas and Finance

41. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed
Workplace Trends 2012
Research & Innovation The EDGE of Collaboration
Dr. Marie Puybaraud
Director, Global WorkPlace Innovation
Johnson Controls
Hannah Hahn, MBA
Manager, Global WorkPlace Innovation
Johnson Controls