Seminars offered by Peer Resource Group

1. SEMINAR OFFERINGS
LY N N E P E E R | ROD PULLEY | JEANNE SPERRY
SELLING SKILLS AND CUSTOMER INTIMACY FINANCIAL MANAGEMENT
■ Becoming Customer Focused: How to Achieve ■ Understanding Financial Statements:
“Customer First” Attitudes/Actions Fundamentals for the Non-Financial Employee
■ Building Customer Rapport: Phrasing and the ■ Financial Ratios: Understanding Your
Difference it Makes Organization’s Health
■ Gender Differences in Communication: Selling ■ Taking Control of Your Cash Cycle: Working
to Men, Women and Couples Capital Management
■ Connecting Generations: Understanding ■ Tools for Business Decisions: The Income
Veterans, Boomers, Xers and Millennials and Statement and Balance Sheet
How They Interact in the Workplace ■ Risk and Reward: Managing Inventory
■ Understanding Customer Dissatisfaction:
Dealing Effectively in Challenging Situations DESIGN, MARKETING AND ADVERTISING
■ Retail Selling Skills: Understanding Customer ■ Branding Strategies: How to Build a
Needs and How to Influence Buying Decisions Compelling Brand
■ Prospecting for Business: Move from Cold ■ Differentiate Your Company with
Calling to Serious Prospecting Outstanding Marketing and Advertising:
Templates and Ideas to Help You Generate
INDIVIDUAL EXCELLENCE Business
■ First Impressions: Reading Physical ■ Generational Marketing: Understanding
Appearance and Body Language Your Target Audience and How They Make
■ Say Yes to Happiness: Nine Traits of Truly Buying Decisions
Happy People ■ Retail Marketing: Tips and Techniques for
■ Juggling Multiple Priorities: Dealing with Advertising and Marketing
Distractions, Procrastination and Clutter ■ Preparing Files for Commercial Printing:
■ Secrets of Self Promotion: Increasing Your Files, fonts and images
Name Recognition in the Community
■ Effective Presentation Strategies: Skills for STRATEGIC MANAGEMENT
Speaking in Front of One or One Thousand ■ Creating a Successful Business Plan: Knowing
Where We Go From Here
SUPERVISION AND MANAGEMENT
■ Customer Satisfaction Surveys: Find Out What
■ Managing Performance Successfully: Setting
Your Customers Really Think about You
Expectations, Evaluating Performance and
Giving Feedback for Managers/Supervisors
■ Creating an Outstanding Orientation
Program for New Employees: What New
Employees Should Know
Our group can create customized seminars
on a wide variety of topics based on your business needs.
peerresourcegroup.com | 843.597.2233 | email: Lynne.Peer@peerresourcegroup.com