Gave this keynote in Las Vegas at the Holland HIMSS House as a starter for the program preluding HIMSS opening for our 270+ Dutch delegates (biggest group beside US ;-)
Key-message : talk to and with the patients, even though you are not in the position to invite them, make sure your customer is. Urge him/her to, facilitate. If you make his "clients" happy, then he is happy. .
4. By 2024 patients will lead healthcare
Las Vegas 2012
maandag 27 februari 12
5. Radboud REshape & Innovation Center
Most important question :
maandag 27 februari 12
6. Radboud REshape & Innovation Center
Most important question :
How many patients are here ?
maandag 27 februari 12
7. Radboud REshape & Innovation Center
Most important question :
How many patients are here ?
For that i started the NO-SHOW Patients act
maandag 27 februari 12
21. Radboud REshape & Innovation Center
CLO
Chief
maandag 27 februari 12
22. Radboud REshape & Innovation Center
CLO
Chief
Listening
maandag 27 februari 12
23. Radboud REshape & Innovation Center
CLO
Chief
Listening
Officer
maandag 27 februari 12
24. Radboud REshape & Innovation Center
TNS NIPO Hostmanship Award 2012
maandag 27 februari 12
25. Radboud REshape & Innovation Center
TNS NIPO Hostmanship Award 2012
out of 20 biggest hospitals
8000 interviews
CLO appeared to be crucial in that
maandag 27 februari 12
88. Radboud REshape & Innovation Center
This is what we have in common !
The Dream of JFK The Future of StarTrek
Patienten as Partners
maandag 27 februari 12
89. Radboud REshape & Innovation Center
This is what we have in common !
The Dream of JFK The Future of StarTrek
Patienten as Partners
maandag 27 februari 12