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Supply Chain Distribution & Logistics
         Improvement Project

        Northwestern Memorial Hospital Profile
• Licensed Beds: 868
• Annual Admissions:
     • IP: 47,739
     • ED: 80,696
• Annual Surgical Cases:
     • IP: 13,275
     • OP: 19,628
• Operating Rooms: 52
• Operating Room Inventory:
     • Owned: $14.1M
     • Consigned: $9.5M
• MMIS System: PeopleSoft
• ORIS System: Cerner
Supply Chain Distribution & Logistics
           Overview of Complete Supply Chain Strategic Redesign

                                     Supply Chain Portfolio
                         Exec Sponsors: Gary Fennessy, Nick Rave & Eric Conley

   Strategic               Contracting            Distribution &                                 Transaction
                                                                      Product Utilization
   Sourcing                Management               Logistics                                    Management
(Nancy Hensley)      (Jennifer McPherren)                             (Karen Anderson)         (Nancy Hensley)
                                                 (Brian Stepien)

  David Wente            Colleen Schmiege          Eric Hartlauf         Arshia Wajid           Michael Manalo

                                                      Goals
  Ensure that             Ensure contract       Centralize             Optimize the cost      Leverage existing
  investments in new      compliance            controls, give         of medical             purchasing system
  products are safe       associated with       back nursing time      supplies and drugs     that drive optimal
  and effective with      price, terms, condi   and improve cash       by standardizing       workflow in the
  defined measures        tions, and NMH        flow by optimizing     utilization, reducin   supply chain.
  for improved patient    policy.               par                    g variability, and
  outcomes. (Medical                            levels, reducing       increasing end
  Device Committee)                             the risk of expired    user awareness.
                                                product and
                                                automating
                  Focus for IDN Summit
                                                replenishment .
                    Innovation Award
Supply Chain Distribution & Logistics
                       Problem Statement
Historically there was no centralized, standardized Inventory Management process in
Surgical Services. This resulted in excess inventory, waste, inefficiency and manual
replenishment practices and the potential for patient safety risks.

Key Issues/Concerns:
 • Clinical Time Spent Managing Supplies
 • Overall Awareness/Importance of Inventory Management
 • Inaccurate & Surplus Inventory
 • No Standardized Ordering Processes
 • Decentralized Consignment Management
 • Charge Capture Loss
 • Manual Processes
 • Waste (Expiration & Product Obsolescence)
 • Product Availability Issues
Supply Chain Distribution & Logistics
                      Goal Statement
Develop a series of controls to optimize inventory levels, automate
replenishment, increase charge capture, and minimize waste and ensure product
availability to improve patient safety.

Key Deliverables:
 • Create “Implant Store”
 • Give Time Back to Nurses
 • Establish Standardized Ordering Controls
 • Reconcile Inventory
 • Increase Inventory Turns
 • Increase Charge Capture
 • Decrease Waste (Product Expiration)
 • Centralize Consignment Management
 • Automate Replenishment
Supply Chain Distribution & Logistics
                           Collaborative Project & Initiatives
                      Workflow Redesign
                       and Technology
                         Integration         Diagnostic
                                              Imaging/                            Supply
                                            Professional                        Management
                                              Services                           Transition
  Development of
 Internal Inventory
Turn Metrics/Goals
                                                             Surgical          Charge Capture
                             Finance
                                                             Services
                                                                                Reconciliation
                                            Objective:                            Process
                                          Decrease Cost
 Implementation                           Minimize Waste
                                            Streamline                         Slow Move/No
    of Expired
                                             Process                           Move Inventory
 Product Reviews
                                                                                 Reduction
                                          Maintain Quality
                                           Patient Care
                             Supply
                                                             Physicians
   Item Master               Chain
 Cleanse Initiative


                                              Central
        Special Requests                      Sterile
          Elimination                                        Instrument Tray
           Controls                                          Standardization
                                                                 Initiative
Supply Chain Distribution & Logistics
                              Project Timeline


         Phase I                      Phase II                Phase III
    Process Redesign                Automation               Expansion


• Centralized Surgical        • Implemented           • Reallocation of
Services Inventory            Interim Barcode         Resources to
Management                    Technology              Centralize Remaining
                                                      Departments
• Created “Implant            • Implementing RFID
Store”                        Technology to           • Expansion of RFID
                              Automate Inventory      Technology
• Inter-disciplinary          Management
Collaboration to                                      • Integration to
Develop Standardized                                  Automate
Controls                                              Replenishment &
(Consignment, Valuation                               Demand Planning
, Expiration, Charge
Capture)
Supply Chain Distribution & Logistics
                                       Hard Dollar Results
                  Surgery Expired Inventory                                  Surgery Charge Capture Increase
                                                                                                                             $3,315,259
$700,000            $665,040                                    $3,500,000
$650,000
$600,000                                                        $3,000,000
$550,000                                                        $2,500,000
                               $482,484
$500,000
$450,000                                                        $2,000,000
                                              $397,247
$400,000
                                                                $1,500,000
$350,000
$300,000                                                        $1,000,000
$250,000
$200,000                                                         $500,000
                      FY09      FY10           FY11                           FY10Q1 FY10Q2 FY10Q3 FY10Q4 FY11Q1 FY11Q2 FY11Q3 FY11Q4




                   Surgery Inventory Value                                            Surgery Inventory Turns
$19,000,000                                                      6
              $18,176,703
$18,000,000                                                                                                                5.5    5.5
                                                                 6
                                                                                                            5.2     5.2
$17,000,000
                                                                 5                                   4.8
$16,000,000

$15,000,000                                                      5     4.3
                                                                                4.2     4.2
                                                  $14,072,301                                 4.1
$14,000,000                                                      4
$13,000,000
                                                                 4
$12,000,000
                                                                 3
                                                                      FY09    FY10Q1 FY10Q2 FY10Q3 FY10Q4 FY11Q1 FY11Q2 FY11Q3 FY11Q4
Supply Chain Distribution & Logistics
                                   Soft Dollar Results
                                Baseline                            Current

                                                                          1%

                                                 Patient Care                       Patient Care
  % of Supplies           46%                    Managed                            Managed

   Managed                                 54%   Supply Chain                       Supply Chain
                                                 Managed                            Managed
 (Nursing Time Spent on
Inventory Management)
                                                                    99%




                                  Other Key Improvements
                                  • Streamlined Clinical Documentation
                                  • Improved Accuracy of Clinical Documentation
                                  • Improved Supply Availability for Patient Care
                                  • Complete, Real Time Visibility to Available Inventory
Supply Chain Distribution & Logistics
Bringing Outside RFID Technology to Healthcare
Supply Chain Distribution & Logistics
                        Next Steps
Short Term (3-6 Months)
• Centralize and Implement RFID in the following Departments
    • Cardiac Cath Lab
    • Interventional Radiology
    • EP Lab
    • GI Lab


Long Term (6-18 Months)
• Develop Automated RFID Patient Billing/Documentation Tool
• Integrate RFID Technology for Instrument Tray Tracking
• Explore Opportunities in Pharmacy & Clinical Laboratories
• Develop Online Physician Request Portal

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Northwestern Memorial Healthcare

  • 1. Supply Chain Distribution & Logistics Improvement Project Northwestern Memorial Hospital Profile • Licensed Beds: 868 • Annual Admissions: • IP: 47,739 • ED: 80,696 • Annual Surgical Cases: • IP: 13,275 • OP: 19,628 • Operating Rooms: 52 • Operating Room Inventory: • Owned: $14.1M • Consigned: $9.5M • MMIS System: PeopleSoft • ORIS System: Cerner
  • 2. Supply Chain Distribution & Logistics Overview of Complete Supply Chain Strategic Redesign Supply Chain Portfolio Exec Sponsors: Gary Fennessy, Nick Rave & Eric Conley Strategic Contracting Distribution & Transaction Product Utilization Sourcing Management Logistics Management (Nancy Hensley) (Jennifer McPherren) (Karen Anderson) (Nancy Hensley) (Brian Stepien) David Wente Colleen Schmiege Eric Hartlauf Arshia Wajid Michael Manalo Goals Ensure that Ensure contract Centralize Optimize the cost Leverage existing investments in new compliance controls, give of medical purchasing system products are safe associated with back nursing time supplies and drugs that drive optimal and effective with price, terms, condi and improve cash by standardizing workflow in the defined measures tions, and NMH flow by optimizing utilization, reducin supply chain. for improved patient policy. par g variability, and outcomes. (Medical levels, reducing increasing end Device Committee) the risk of expired user awareness. product and automating Focus for IDN Summit replenishment . Innovation Award
  • 3. Supply Chain Distribution & Logistics Problem Statement Historically there was no centralized, standardized Inventory Management process in Surgical Services. This resulted in excess inventory, waste, inefficiency and manual replenishment practices and the potential for patient safety risks. Key Issues/Concerns: • Clinical Time Spent Managing Supplies • Overall Awareness/Importance of Inventory Management • Inaccurate & Surplus Inventory • No Standardized Ordering Processes • Decentralized Consignment Management • Charge Capture Loss • Manual Processes • Waste (Expiration & Product Obsolescence) • Product Availability Issues
  • 4. Supply Chain Distribution & Logistics Goal Statement Develop a series of controls to optimize inventory levels, automate replenishment, increase charge capture, and minimize waste and ensure product availability to improve patient safety. Key Deliverables: • Create “Implant Store” • Give Time Back to Nurses • Establish Standardized Ordering Controls • Reconcile Inventory • Increase Inventory Turns • Increase Charge Capture • Decrease Waste (Product Expiration) • Centralize Consignment Management • Automate Replenishment
  • 5. Supply Chain Distribution & Logistics Collaborative Project & Initiatives Workflow Redesign and Technology Integration Diagnostic Imaging/ Supply Professional Management Services Transition Development of Internal Inventory Turn Metrics/Goals Surgical Charge Capture Finance Services Reconciliation Objective: Process Decrease Cost Implementation Minimize Waste Streamline Slow Move/No of Expired Process Move Inventory Product Reviews Reduction Maintain Quality Patient Care Supply Physicians Item Master Chain Cleanse Initiative Central Special Requests Sterile Elimination Instrument Tray Controls Standardization Initiative
  • 6. Supply Chain Distribution & Logistics Project Timeline Phase I Phase II Phase III Process Redesign Automation Expansion • Centralized Surgical • Implemented • Reallocation of Services Inventory Interim Barcode Resources to Management Technology Centralize Remaining Departments • Created “Implant • Implementing RFID Store” Technology to • Expansion of RFID Automate Inventory Technology • Inter-disciplinary Management Collaboration to • Integration to Develop Standardized Automate Controls Replenishment & (Consignment, Valuation Demand Planning , Expiration, Charge Capture)
  • 7. Supply Chain Distribution & Logistics Hard Dollar Results Surgery Expired Inventory Surgery Charge Capture Increase $3,315,259 $700,000 $665,040 $3,500,000 $650,000 $600,000 $3,000,000 $550,000 $2,500,000 $482,484 $500,000 $450,000 $2,000,000 $397,247 $400,000 $1,500,000 $350,000 $300,000 $1,000,000 $250,000 $200,000 $500,000 FY09 FY10 FY11 FY10Q1 FY10Q2 FY10Q3 FY10Q4 FY11Q1 FY11Q2 FY11Q3 FY11Q4 Surgery Inventory Value Surgery Inventory Turns $19,000,000 6 $18,176,703 $18,000,000 5.5 5.5 6 5.2 5.2 $17,000,000 5 4.8 $16,000,000 $15,000,000 5 4.3 4.2 4.2 $14,072,301 4.1 $14,000,000 4 $13,000,000 4 $12,000,000 3 FY09 FY10Q1 FY10Q2 FY10Q3 FY10Q4 FY11Q1 FY11Q2 FY11Q3 FY11Q4
  • 8. Supply Chain Distribution & Logistics Soft Dollar Results Baseline Current 1% Patient Care Patient Care % of Supplies 46% Managed Managed Managed 54% Supply Chain Supply Chain Managed Managed (Nursing Time Spent on Inventory Management) 99% Other Key Improvements • Streamlined Clinical Documentation • Improved Accuracy of Clinical Documentation • Improved Supply Availability for Patient Care • Complete, Real Time Visibility to Available Inventory
  • 9. Supply Chain Distribution & Logistics Bringing Outside RFID Technology to Healthcare
  • 10. Supply Chain Distribution & Logistics Next Steps Short Term (3-6 Months) • Centralize and Implement RFID in the following Departments • Cardiac Cath Lab • Interventional Radiology • EP Lab • GI Lab Long Term (6-18 Months) • Develop Automated RFID Patient Billing/Documentation Tool • Integrate RFID Technology for Instrument Tray Tracking • Explore Opportunities in Pharmacy & Clinical Laboratories • Develop Online Physician Request Portal

Editor's Notes

  1. In light of our continued effort to manage cost and prepare for reform we wanted to look at the entire supply stream. Given it’s size and scope at 225M annual impact we structured it with 5 pilars that are…Supply chain touches everyone in here, to the tune of $225m