The Journey to Supply Chain 2030 - Silde Deck

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Big Hairy Audacious Goals

Business goals/ challenges:
Scale the business
Increase the number of machines in operation from 900 to 3,000 by 2016
Expand internationally

Essentially we had to justify Whitbread’s £60 million acquisition!

While transforming the Supply Chain

Replace legacy spreadsheet system with new IT system:The legacy system could not pull in data from the coffee stations’ telemetry systems, so all this valuable data was going to wasteOur ‘brand guardians’ were effectively spending all their time poring over spreadsheets and manually replenishing stock

These processes were not scalable in line with our ambitions

We needed to transform other aspects of our supply chain and grow at the same time!
Change logistics / warehousing partner
Move to direct purchasing

Solution

ToolsGroup is at the heart of our successful supply chain transformation:

System access our telemetry data tap into our machine telemetry data and uses it to calculate replenishment orders for partner sites.
The data is used to forecast demand and optimise inventory levels

Some of the results (walk through the four figures on the left of the slide):

Also point out the new role of Brand Excellence Advisor

And we far exceeded our business goals!:

Blew away target to have 3,000 machines in place by 2016. We achieved this target in 2013, a full three years ahead of schedule!
Moving into new markets – Poland, Ireland and Dubai
Launched new CEM-200 "intelligent" coffee station concession

Next steps (only if there is time)

The Journey to Supply Chain 2030 - Silde Deck - 16 NOV 2016

Lora Cecere