Making spaces feel safe and inclusive Our design aims to make people in Canterbury, specifically older people and tourists feel more included in society. We think our design fits this criteria by providing services to people who otherwise would not have the technology or knowledge to use them themselves.

1. Amy Power
Natasha D’Arcy
Rina Mashimo

2. KCC Challenge Brief
• Making spaces feel safe and inclusive
Our design aims to make people in Canterbury, specifically older people
and tourists feel more included in society. We think our design fits this
criteria by providing services to people who otherwise would not have the
technology or knowledge to use them themselves.

3. Key Themes from Empathic Conversations
Older people are interested, but maybe afraid to try to learn, feel like they don’t
have the skills to learn properly.
• Lack of self-confidence
• Stay in their comfort zone
• Interest in technology

4. Key Themes from Field Observations
• Use of mobile phones mainly younger people
• Lack of mobile phones/technology for elderly people
• People look like they are lost

5. Problem Statement
• Who (User Groups)?
• Elderly People
• Tourists
• Where?
• Canterbury City Centre- near points of interest e.g. Cathedral.
• What?
• Getting lost
• When?
• All Year (No specific time)

6. Aesthetics

9. Functionality
• Map
• Restaurants
• Bus stops
• Tourist attractions
• Walking/biking routes
• Mini trip suggestions
• Public toilets
• Review System
• Portable devices charger
• Wifi hotspot
• Speech feature

10. Interaction
• Touch to activate either with a
finger or stylus from the map
• Speech function to promote
inclusion, and adding accessibility
• Adjustable screen angles
• User can charge their devices

12. Environment
The Link
(next to Café Rouge)
In front of Canterbury
Cathedral
• Bus station
• Canterbury West
Station

13. Technology
• Touchscreen: Surface Capacitive Touch,
Shatter/Vandal Resistant Glass
• Wifi hotspot
• Weatherproofing:
• Assistive Technology
•Speech recognition software
•Text-to-Speech (TTS) software
Plastic snaps back
automatically to
cover/seal the sockets and ports
when not in use:

14. External Factors - Regulatory
Regulatory
• May need conservation consent
• Need to get content of display approved by local tourism agencies (KCC?)
Legal
•Blocking the way of people, must not obstruct pavement.
•Must not block the way of vehicles especially emergency vehicles.
•Permission required from Landowner/KCC (Highway authority?)
Ethical
Should be accessible by all members of public.