2. • MMI’s client strategy
• Some distribution trends
• What the UNISA study tells us
• Gaps in the market
• Opportunities for advisers
Agenda
3. Factors leading to new strategy
Technology
advances
Fairness
Regulations
Lack of
trust
Google
Clients are more…
• Demanding
• Diverse
• Indifferent
• Selfish
• Sophisticated
4. The new MMI strategy
OUR PURPOSE
OUR STRATEGIC FOCUS AREAS
Why we exist
To enhance the lifetime financial wellness
of people their communities and businesses.
Growth
Client-
centricity Excellence
The way we will compete
OUR VISION
Where we are headed
To be the preferred lifetime financial wellness partner, with a
reputation for innovation and trustworthiness
OUR VALUES
A culture that is grounded in the values of accountability, excellence,
integrity, diversity, innovation and teamwork
What we stand for
5. Momentum’s purpose “To enhance the
lifetime Financial Wellness of people, their
families, communities and businesses”
6. • Momentum’s success in the past
– Service excellence
– Distribution excellence
– Product innovation
Role of advice
7. • Now – client centricity
• Role of advice
– Critical
– TCF outcome 4 – “suitable advice taking account of client
circumstances”
Role of advice
10. NMG study
Class of adviser
Change in market share
(2012 to 2013)
Independent financial advisers -13%
Aligned advisers +6%
Tied agents +16%
Bank brokerages -11%
14. Movement per 1 000 households
DU
Drifting Unwell
AU
Anchored
Unwell
11
12
122
From DU
To DU
2012to20132011to2012
11 to AU
1 to DU
2 from AU
14 to DW
2012to20132011to2012
AW
Anchored Well
DW
Drifting Well
9
8
46
60
To DW
To DW
2012to20132011to2012
11 from
AU
1 to DU
14 from
DU
46 to AW
2012to20132011to2012
16. True South (2013)
Death Disability
Number of earners 13.0m 13.0m
Death/ disability events expected per year 130 050 43 065
Death /disability events expected per day 356 118
Source: True South
17. • Insurance gap increased from R18,4 trillion in
2010 to R24,0 trillion in 2013
• R9,3 trillion death
• R14,7 trillion disability
True South
Source: True South
18. True South survey
2013 Gap (R'trillion)
Death Disability
Insurance need 15,1 24,4
Actual cover -5,9 -7,3
Disability grant -2,4
Insurance gap 9,2 14,7
Gap as % of need 61% 60%
Source: True South
19. True South (income groups)
Number of
earners (million)
Average age
Average gross
income p.a.
(R'000)
20% poorest 2.6 37 9
2nd Quintile 2.6 36 26
3rd Quintile 2.6 37 52
4th Quintile 2.6 38 111
20% richest 2.6 42 401
All 13 38 120
Source: True South
20. True South (gap per income group)
Death cover
Average gap
per earner (R'm)
Total gap
(R'bn)
Proportion of
income
20% poorest 0.1 131 11
2nd Quintile 0.3 663 12
3rd Quintile 0.5 1 299 10
4th Quintile 0.9 2 287 8
20% richest 1.9 4 899 5
All 0.7 9 279
Source: True South
21. True South (gap per income group)
Disability cover
Average gap
per earner
(R'm)
Total gap
(R'bn)
Proportion of
income
20% poorest -0.2 -425 -22
2nd Quintile 0.2 409 8
3rd Quintile 0.6 1 497 12
4th Quintile 1.3 3 459 12
20% richest 3.8 9 801 9
All 1.1 14 741
Source: True South
22. True South (gap by age)
-200%
-150%
-100%
-50%
0%
50%
100%
<30 30 - 40 40 - 50 50 - 55 55+
Death
Disability
Source: True South
23. True South (gap by education level)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
PS or lower Some HS Matric Diploma Degree
Gap as % of cover needed
Death
Disability
Source: True South
24. • Basket
– Temporary disability (income until permanent
disability pays)
– Lump sum disability (once-off expenses)
– Permanent disability (income until retirement)
True South survey (disability)
25. • Disability gap greater
• 38% of permanent disability need covered
• 7% to 25% of temporary disability need covered
True South survey (disability)
30. • Sales skewed to death benefits
– Expect 43% more disability than life cover
• Disability sales skewed to lump sum
• Lump sum disability risky for individuals
– Market risk (need 32% to 41% more)
– Consumer understanding
– Behavioural (sudden access to lump sum)
True South survey (trends)
Source: True South
31. • Accelerated disability cover
– Ratio up life cover
– E.g. expose the estate
• Income protection sales skewed to permanent
True South survey (trends)
Source: True South
34. Benefit mix
29%
21%
26%
7%
2% 7%
1% 1% 1%
5%
Death only
Death & Disability
Death; Disability & Critical IIlness
Death; Disability Critical Illness; Income Protection
Income Protection Only
Death & Critical Illness
Death & Iincome Protection
Critical Illness only
Disability only
Other
Out of the current 62 million UK residents, 1 in 6 will live to become 100 years old. (The Department of Work and Pensions)
The local insured population would not look bad relative to the average UK population, so are you prepared to see 1 in 6 of your clients live to become 100 years old?
8% has Longevity, thus 92% does not have Longevity protection