Here are five key tactics to help build stronger customer relationships.

1. 5 TIPS FOR
BUILDING
STRONGER
CUSTOMER
RELATIONSHIPS

2. "The most important
single ingredient in the
formula of success is
knowing how to get
along with people."
THEODORE ROOSEVELT

3. O V E R V I E W
ESTABLISH A
PRESENCE
TONE OF VOICE
ACTIVE
LISTENING
PURPOSEFUL
QUESTIONING

4. DO YOU KNOW WHAT YOUR
CUSTOMERS WANT?

5. EXCELLENT
CUSTOMER
SERVICE
RELIABILITY &
CONSISTENCY
EASE OF DOING
BUSINESS
UNDERSTANDING
CUSTOMER'S
NEEDS
PERSONAL
CONNECTION
COMMUNICATES
PURCHASING
PROCESS

6. THE
SOLUTION

7. BUILDING
RAPPORT
GOES A
LONG WAY01

8. PEOPLE ENJOY
DOING BUSINESS
WITH PEOPLE THEY
LIKE

9. A STRONG
RELATIONSHIP WITH A
CUSTOMER = MORE
INFLUENCE ON
DECISION MAKING
PROCESS

10. RAPPORT IS ABOUT
MAKING A
CONNECTION BASED
ON TRUST

11. PAY ATTENTION TO
WHAT CUSTOMERS
SAY TO YOU02

12. "You cannot truly listen
to anyone and do
anything else at the
same time."
M. SCOTT PECK

13. ALWAYS LISTEN
WITH THE INTENT
TO UNDERSTAND
CUSTOMERS NEEDS

14. CUSTOMERS CAN
SENSE WHEN YOU'RE
NOT FULLY PRESENT -
ALWAYS MAKE THEM
FEEL LIKE A TOP
PRIORITY

15. ACTIVE LISTENING
MAKES CUSTOMERS
FEEL IMPORTANT,
VALUED &
UNDERSTOOD

16. BE AWARE OF
YOUR BODY
LANGUAGE 03

17. EFFECTIVE
SALESPEOPLE WALK,
TALK & DRESS THE
PART - THEY TAKE
NOTHING FOR
GRANTED

18. SUBTLE MIRRORING
OF CUSTOMER
GESTURES CAN
HAVE A POWERFUL
EFFECT ON THEIR
RECEPTIVITY OF YOU

19. MIRRORING
SHOWS YOU
UNDERSTAND THE
CUSTOMER'S POINT
OF VIEW

20. Words
7%
Tone
38%
Body Language
55%
55% OF CUSTOMER'S PERCEPTIONS OF US IS
DRIVEN BY OUR BODY LANGUAGE

21. CUSTOMERS
APPRECIATE
AUTHENTICITY
04

22. CUSTOMERS
PREFER A
STRAIGHTFORWARD
APPROACH THAT
FEELS REAL &
HONEST

23. CREATE AUTHENTIC
INTERACTIONS -
PEOPLE CAN SEE
THROUGH A SALES
PITCH

24. KNOW WHAT
YOUR COMPANY
STANDS FOR AND
SHARE YOUR
ORGANIZATIONAL
BELIEFS

25. PRACTICE
MAKES
PERFECT05

26. "He who stops being
better stops being
good."
OLIVER CROMWELL

27. TOP SALESPEOPLE
PROVIDE SOLUTIONS
VS.
SIMPLY LISTING
PRODUCT FEATURES

28. DO YOUR
RESEARCH & MAKE
SURE YOU'RE
ALIGNED WITH THE
CUSTOMER'S
NEEDS

29. NEVER SOUND
OVERLY
REHEARSED OR
LIKE YOU'RE
READING FROM A
SCRIPT

30. THANK
YOU
ASCENSION GROWTH & INNOVATION
STRATEGIES
LEARN ABOUT REMOTE SELLING
EXCELLENCE℠