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Increasing Milk Sales in Foodservice Final Report March 2003 Developed for SmartMarketing 2003
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Agenda
Background:   The Importance of the Restaurant Segment to Milk ,[object Object],Source: SIP Analysis 2002. Executive Summary ,[object Object],[object Object],[object Object],854 870 885 1990 1995 2001 121 130 138 Annual Meals Purchased at a Restaurant  Per Person Annual Meals Prepared & Consumed In-Home  Per Person
Project Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary Current Knowledge Consumer  Understanding Testing 1 2 3
Approach  (cont'd) ,[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Approach  (cont'd) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Research Participants  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Test Participants Project Objectives & Approach
Processor and Operator Interview Key Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Focus Group Key Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Test Development Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tests Yielded Strong Results: +42% for the Average Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Promotional Test Concept:  Milk Flavoring Straws ,[object Object],[object Object],[object Object],[object Object],Executive Summary * +55% growth over prior milk sales level Avg. Sales Growth +55%
USR Promotions Worked to Increase Milk Sales to Kids ,[object Object],94% Yes Did Child Order Milk  Today ? How often does child order milk when dining out?  (any occasion) 6% 44% Sometimes 44% Never Frequently Always 6% 6% No Promotions converted Non-Milk Drinkers to Drinkers
Flavor Straws Were Very Effective in Increasing Ordering Importance of Promotional Item in Child's Decision to Order Milk 13% Not 14% Some 20% Very 53% Extremely 53% Not 34% Some 13% Very (Turns white milk to flavors)
Server Suggestion Was Very Important for Ordering Milk in USR units ,[object Object],Did  server  suggest milk? Did  server  mention flavor straws? Before ordering, did child see flavor straw poster? No Yes
Strong Opportunity Amongst Hispanics – Especially Male Teens  ,[object Object],[object Object],[object Object],[object Object],[object Object],Share of Teen Beverage Consumption Share (%) Milk Consumption Yesterday (% of People) Source: SIP Analysis 2002 Milk in Restaurants   Hispanic   General Awareness  42 %  50% Purchased  21  11 Conversion  2:1   4.5:1
Major Test Learnings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary * +30% growth over prior milk sales level Avg. Sales Growth +30%
Combo Meals Grew Milk Sales 57% in a B & I Outlet ,[object Object],[object Object],Average Weekly Units  Pre-Test Test +21% 296 1/2 Pints 246  1/2 Pints 111 Pints Average Weekly Sales $ Pre-Test Test $165 1/2 Pints $138  1/2 Pints $121 Pints 296 Units 357 Units +57% $165 $259
Milk Pint Sales Rose 47% During the Test in a Hamburger Chain Pre-test Test Milk Pints Average Store Weekly Unit Sales +47% 58 85
Sales of Milk Pints Grew 19% During a Combo Test with Donuts. Pre-test Test Milk Pints Average Weekly Unit Sales per Store +19% Double-digit sales growth shows even a highly-developed milk business can increase sales through promotions. 680 810
Major Test Learnings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary * +48% growth over prior milk sales level Avg. Sales Growth +48%
Suggesting Flavored Milk – through Flavoring Straws – Impacted Both White & Chocolate Milk Sales White Milk Chocolate Milk Total Milk Test Locations % Change  vs. Year Ago  White milk sales increases were expected due to flavor straw popularity – straws turned milk into chocolate, strawberry or caramel flavor.  The chocolate increase indicates the power of suggesting Milk.
Major Test Learnings ,[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary * +33% growth over prior milk sales level Avg. Sales Growth +33%
Milk Growth did not Cannibalize Coffee/Tea Sales at a Coffee Bar Coffee & Tea Milk % Change vs.  Year Ago Pre-Test Test Pre-Test Test +32 +25
Major Test Learnings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Promotional Test Concept:  Suggestive Selling & Promotional Effectiveness Executive Summary
Test Recap: Promotions delivered 30-60% sales growth Executive Summary Milk sales from the promotional and pint distribution tests grew an average of 42%. * due to a very low base. Average Growth From All Tests Upscale/Casual Business & Industry Midscale Quick Serve 0% 40% 80% 52% Children 35% Adults 42% Avg Test Milk Sales Growth Milk Flavor Straws Children-Oriented Promos Combo Deal Intro Plastic Pints & Flavors 60% 20% 62% MSR 55% 48% MSR 62% MSR 48% 48% MSR 47% QSR 34% MSR 58% B&I 47% QSR 23% B&I 30% 19% QSR 58% B&I 34% MSR 32% QSR 33%  = Average 776% USR* 776% USR*  
"Menu" for Program Design –  Quick Serve Restaurants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Server/Cashier   POS  Consumer Involvement   Signage Giveaways •   Suggestive Selling •  Menu Boards •  Temporary Tattoos •   Apparel – "got milk" •  Register Cards Shirts/ Buttons •  Drive-thru Menu •   Backlit Menu Board/   Extender •   Cooler Decals
"Menu" for Program Design –  Mid-Scale Restaurants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Server/Cashier   POS  Consumer Involvement   Signage Giveaways •   Suggestive Selling •  Coloring Placemats •  Temporary Tattoos •   Apparel – "got milk" •  Menu Cards Shirts/ Buttons •  Table Tents •   Ceiling Danglers
"Menu" for Program Design –  Upper-Scale Restaurants ,[object Object],[object Object],[object Object],[object Object],[object Object],Server/Cashier   POS  Consumer Involvement   Signage Giveaways •   Suggestive Selling •  Coloring Placemats •  "got milk"   Stickers •  Menu Cards
"Menu" for Program Design –  Business & Industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Server/Cashier   POS  Consumer Involvement   Signage Giveaways •   Suggestive Selling • Cooler & Register •  "got milk" Magnets for •   Apparel – "got milk"   Signs – Include Price   Office Shirts/ Buttons, Aprons • Table Tents (Not as •  Sampling Flavors     Effective) Occasionally • Ceiling Danglers
[object Object],Significant Sales Growth from Wide Range of Programs * = Not tested Note:  The USR with +776% growth started from a low base, as would most upscale/casual dining restaurants. Executive Summary Sales increase projections were developed for each segment and test  program. per Chain $45,000 - $ 113,000 * * $330,000 - $1,550,000 Combo Deals $  489,000 * * B&I  (100 units) Business & Industry $  34,400 $  16,000 $ 16,000 USR  (20 units) Upscale/Casual $  598,000 $  186,000 $ 80,000 MSR  (100 units) Midscale/Diners, Buffets $1,460,000 $800,000 $1,860,000 QSR  (1,000 units) Quick Serve/Fast Food Introducing Pints Child- Oriented Flavor Straws
Implications for Processors and Operators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Summary
Implications for Processors and Operators  (cont'd) ,[object Object],[object Object],Executive Summary
Key Steps for a Successful Sales-Building Program Executive Summary Determine the best milk promotion for the targeted customer. Present and gain commitment. Jointly plan the implementation. Implement. Track and report results – fine-tune for next time. Develop promotion  revenue, cost and ROI. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 If the restaurant is introducing pints, be sure to let your consumers know about it. Use P-O-P as suggested on the "Menu for Program Design". Offer give-aways to children to keep them returning with their parents. Design the promotion based on your target customer and their consumer.
Final Thoughts ,[object Object],[object Object],[object Object],Executive Summary
Final Thoughts  (cont'd) ,[object Object],[object Object],[object Object],Executive Summary
Increasing Milk Sales in Foodservice Final Report March 2003 Developed for SmartMarketing 2003

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Having Wear Fun US Apparel

  • 1. Increasing Milk Sales in Foodservice Final Report March 2003 Developed for SmartMarketing 2003
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  • 15. Flavor Straws Were Very Effective in Increasing Ordering Importance of Promotional Item in Child's Decision to Order Milk 13% Not 14% Some 20% Very 53% Extremely 53% Not 34% Some 13% Very (Turns white milk to flavors)
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  • 20. Milk Pint Sales Rose 47% During the Test in a Hamburger Chain Pre-test Test Milk Pints Average Store Weekly Unit Sales +47% 58 85
  • 21. Sales of Milk Pints Grew 19% During a Combo Test with Donuts. Pre-test Test Milk Pints Average Weekly Unit Sales per Store +19% Double-digit sales growth shows even a highly-developed milk business can increase sales through promotions. 680 810
  • 22.
  • 23. Suggesting Flavored Milk – through Flavoring Straws – Impacted Both White & Chocolate Milk Sales White Milk Chocolate Milk Total Milk Test Locations % Change vs. Year Ago White milk sales increases were expected due to flavor straw popularity – straws turned milk into chocolate, strawberry or caramel flavor. The chocolate increase indicates the power of suggesting Milk.
  • 24.
  • 25. Milk Growth did not Cannibalize Coffee/Tea Sales at a Coffee Bar Coffee & Tea Milk % Change vs. Year Ago Pre-Test Test Pre-Test Test +32 +25
  • 26.
  • 27. Test Recap: Promotions delivered 30-60% sales growth Executive Summary Milk sales from the promotional and pint distribution tests grew an average of 42%. * due to a very low base. Average Growth From All Tests Upscale/Casual Business & Industry Midscale Quick Serve 0% 40% 80% 52% Children 35% Adults 42% Avg Test Milk Sales Growth Milk Flavor Straws Children-Oriented Promos Combo Deal Intro Plastic Pints & Flavors 60% 20% 62% MSR 55% 48% MSR 62% MSR 48% 48% MSR 47% QSR 34% MSR 58% B&I 47% QSR 23% B&I 30% 19% QSR 58% B&I 34% MSR 32% QSR 33% = Average 776% USR* 776% USR*  
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  • 35. Key Steps for a Successful Sales-Building Program Executive Summary Determine the best milk promotion for the targeted customer. Present and gain commitment. Jointly plan the implementation. Implement. Track and report results – fine-tune for next time. Develop promotion revenue, cost and ROI. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 If the restaurant is introducing pints, be sure to let your consumers know about it. Use P-O-P as suggested on the "Menu for Program Design". Offer give-aways to children to keep them returning with their parents. Design the promotion based on your target customer and their consumer.
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  • 38. Increasing Milk Sales in Foodservice Final Report March 2003 Developed for SmartMarketing 2003