Get a glimpse into the future of Komfo’s software. Product Director, Jonas Als, and members of the product team will share some of the exciting projects we’re working on to make Komfo even smarter and more automated social relation tool.

1. Komfo Labs
—
Creating Smart and
Beautiful Software for the
Future

2. Unique
Customer
Relations

3. Qualitative
Conversation
Individual
Quantitative
Numbers
Anonymous
Relevant for
social media team
Relevant for entire
organization
The Listening Space

4. Qualitative
Conversation
Individual
Quantitative
Numbers
Anonymous
Relevant for
social media team
Relevant for entire
organization
The Listening Space
• Facebook topic data
• Instagram
• Twitter
• YouTube
• Google +
• tumblr• Blogs
• News articles
• Classified
• Wikis
• Forums
• Linkedin

6. Essential Components of the Customer Experience
Source: Altimeter

7. Komfo box
Support Measure.

9. Automation from Machine Learning
I feel really excited to be at the
Komfo Summit J
I'm sad that I cannot attend
Komfo Summit this year L
Det er fedt, at jeg skal til Komfo
Summit” J
#Suitcase #smile #people

10. Data
Unification
Smart
Performance
Optimization
Smart People Centric
Contextual Customer
Relations
• Personalization
• Profiling
• Reports
• Global Monitoring
• Komfo analytics APIs
• Sitecore/CMS <-> Content
• Machine Learning
• Intelligent feeds
• Auto posting / responding
• Auto advertising
• Sitecore/CRM <-> Komfo
profiling
• 360 customer centric
communications platform
Strategic Roadmap

14. #Komfosummit
New Komfo Identity
Lisa Hommelgaard and Stupid Studio

23. Next three quarters
Instagram
Measure
Komfo
Redesign
Global
Monitoring
Instagram widgets:
• Account overview
• Follower growth
• Post performance
• Measure Exports
New fast front end:
• New Publisher
• New monitor
• New Monitor Mobile App
• Twitter Measure
New global channels:
• Twitter
• Instagram
• Master drafts
• PDF Reports

24. Thanks
#Komfosummit