A booklet created by Gidget Media for Manningham Centre Association (MCA)

1. MCA FlexiCare
Home support services for greater independence
A quality, integrated service provided by
Manningham Centre Association Inc.
manninghamcentre.com.au

2. Get started with
MCA FlexiCare
At MCA FlexiCare, we specialise in providing
support services to help you to remain living
safely in your home and community with
dignity and peace of mind.
To take the first step and find out how we
can assist you, simply call or email our
friendly MCA FlexiCare staff.
Who are we?
MCA FlexiCare is an in-home support service provided
by Manningham Centre Association Inc. (MCA). MCA is a
not-for-profit organisation dedicated to providing community
and residential aged care services for individuals in the City
of Manningham and surrounds and has been operating since
1985. MCA offers an integrated range of services designed
to support your lifestyle and suit your needs.
Depending on your needs and preferences,
we will then match and introduce you to
your Community Support Worker team.
Once you are happy with your service plan,
we can set a date for your in-home support
services to commence.
Phone: 03 9856 1218
Email: flexicare@mcentre.asn.au
Our staff will be delighted to talk with you.

3. MCA FlexiCare Services
Why choose MCA FlexiCare?
We offer a wide range
of services to help you
maintain independence
in your own home.
Because we’re part of a not-for-profit and
community-managed organisation, MCA
FlexiCare is a little different.
Around the home
> Meal preparation
> Assistance with housework
> Home and garden maintenance
> Computer and internet access support
> Pet care
Personal care
> Help with personal grooming
> Hairdressing
> Assistance with communication devices
Health care
> Post-hospital care
> Nursing care
> Medication prompting and administration
Out and about
> Shopping and bill payments
> Social and leisure activities
> Assistance with transport
> Assistance with mobility
> Holiday planning and access
General
> Aged care services advice and support
> Assistance to access aids and equipment
> Overnight support
> In-home or centre-based respite
Allied Health services
> Assistance to access emergency support
> Counselling
> Case management
> Rehabilitation Therapy
> Home care package management
> Hydrotherapy
> Carer support
> Occupational Therapy
> Settling-in service for times of transition
> Hand massage
> Podiatry
Short or long term assistance is available.
We’re not motivated by profit-seeking
and individual financial gain but rather
are focused on serving the Manningham
community in a financially sustainable way.
We look towards solutions: we’re about
supporting people and valuing their
individuality.
We know that it is important to you to have
regular and reliable assistance and to feel
comfortable with the people who come
into your home. At MCA FlexiCare we
match you with one of our small teams
of Community Support Workers. This way,
you can rest assured that you know your
team, and your team knows you and how
to meet your needs.
Our commitment to diversity
We are acutely aware and respectful of
the diverse range of cultures and lifestyle
preferences that exist in our service area and
we are committed to providing sensitive and
appropriate services to all.
We provide our Community Support Workers
with thorough training and support to ensure
that your needs and preferences are met
with tolerance, understanding and respect.
We actively recruit for Community Support
Workers with accepting attitudes, cultural
awareness and the ability to speak a language
other than English.
We provide:
> a range of government-funded Home
Care Packages (subject to eligibility)
> private in-home care options for people
looking to maintain their independence.

4. Our Staff
Committed to providing
quality services
Our teams of Community Support
Workers are dedicated to supporting your
independence within your own home.
We support our staff to provide services
of the highest standard through regular
training and supervision.
We are committed to providing you with
punctual, reliable, high quality and costeffective services at all times. Your satisfaction
is our highest priority and we actively seek
your honest feedback to help us grow with
your needs.
All of our Community Support Workers:
We also encourage you to use our ‘Have Your
Say’ forms to help us continually improve
our services.
> are trained to a minimum of Certificate III
Home and Community Care or Certificate
III Aged Care standard
> have access to ongoing training
> have regular, face to face, professional
mentoring and supervision.
MCA FlexiCare is available to residents
living in the City of Manningham and
bordering Local Government Areas.
Looking after you and
the environment
MCA FlexiCare is committed to a ‘Green Clean’
approach. We use sustainable products and
systems to protect the health of you, your
family and your Community Support Workers
without harming the environment.
Our Guarantee of Quality
We maintain the highest quality of services through
our dedication to a strong set of values:
> Professionalism throughout the organisation
> Respect and compassion for the individual
> Willingness to operate in an open and consultative way
> Integrity and adherence to high ethical standards
> Commitment to excellence and continuous improvement
> Openness to innovation
> Social justice within the local community
> Sustainability into the future