1. It’s our people that make us who we are
Virgin Care
Our story
“Convention dictates that a company looks after its shareholders
first, its customers next and last of all worries about its
employees. Virgin does the opposite. For us, our employees
matter most. It just seems common sense to me that, if you
start off with a happy, well-motivated workforce, you’re much
more likely to have happy customers. And in due course the
results will make your shareholders happy.”
Richard Branson

2. Our story so far
It’s
been
quite
a
journey.
We started in 2007, when we were known as Assura Medical.
Since then we have grown rapidly. After the Virgin acquisition
in 2011 we were proud to add Surrey Community Services to our
existing services. Last April Devon Integrated Children’s Services
joined the family, bringing us to 5,500 members of the team.
Number of service types,
growth by 20 each stage
80
60
40
20
0
2007
2008
2010
2012
2014

3. Our journey
2007
2008
2010
2012
2014
Assura Medical
opens first services
Surrey TCS
Surrey TCS
Surrey TCS
Go-live Apr 2012
Go-live Apr 2012
Go-live Apr 2012
Devon ICS go-live
Apr 2013
175 Live services
175 Live services
175 Live services
1m feedback
responses
50 service types
50 service types
50 service types
60+ service types
2.2m patient contacts
annually
2.2m patient contacts
annually
2.2m patient contacts
annually
Circa 4m customer
contacts
3,500 employees
3,500 employees
3,500 employees
5,500 employees

4. Our range of services
Community Services – we provide adult and children’s community services
across 8 community hospitals and 10 community wards, community nursing,
specialist nursing, diagnostic services, equipment services and mental health
services in community settings serving over one million patients. Our
pioneering “virtual ward” has enabled thousands of patients to be discharged
early from hospital to recover at home in a supported way
Primary Care Services ‒ we hold 19 contracts for delivery of core GP services
covering a registered patient population of 48,000
Urgent and Unplanned Care – we operate 15 “walk in” urgent care Centre
across the country, including three nurse-led minor injury units. We see and
treat over 700,000 walk-in urgent patients annually. We are the second
largest provider of urgent care in England

5. Our vision
Objectives
and Values
Having that wow factor in everything
that we do, with the ability to surprise
even ourselves by providing great
quality and standards.
Ensure service
quality and
customer safety
Be recognized as
an outstanding
employer
Develop and
maintain effective
partnerships/
relationships
Employ robust
governance
systems
Provide services
highly valued by
customers and
staff
Create and build a
sound, scalable
and profitable
organization

6. Caring
Innovative
Outcome-driven
Outstanding
Fun
In everything we do, we must always live by our values: Take
the
First
Steps