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Lessons In Customer Service

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Robert Skica
Robert Skica
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Lessons in Customer Service Group 5 ...
Wal-Mart Key Facts ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart Key Facts ,[object Object],[object Object],[object Object],[object Object]
Wal-Mart Principles ,[object Object],[object Object],[object Object],These principles defined the Wal-Mart corporate culture and do so today.
Wal-Mart Customer Service ,[object Object],[object Object]
Wal-Mart Customer Service – In Practice ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart Customer Service – In Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart Customer Service – Differentiated ,[object Object],[object Object],[object Object]
Wal-Mart and the Services Marketing Mix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart and the Services Marketing Mix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart Detractors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart Detractors
Wal-Mart and Sustaining the Customer Focus ,[object Object],[object Object]
Wal-Mart and Lessons for AIB

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