A look at how the internet and social media has made brands more vulnerable. Also looks at brands using social media to listen to customers. Update on what's happening online and mobile. Finally a quick update on other news

1. What’s happening in digital

3. Social media

4. Brands are more vulnerable now
than ever before

8. Smeargate will go down as the moment the
new order of media operators subverted the
establishment

12. So who is listening?

21. What tools can brands use
to listen?

27. Online

28. We don't want to be part of YouTube's standard terms
and conditions. Because content like Susan Boyle is
unique.
- Ben McOwen Wilson, Director of Online, ITV
They're (Google, YouTube) all parasites. They live off
our content. As long as we create the content, the
content is the keys to the castle for us.
- Michael Grade, Executive Chairman, ITV

35. Mobile

37. Vodafone roaming

38. Spotify on the iPhone

39. What else is going on?

40. What else is going on?
• App store has hit more than 1 billion downloads
• Vodafone mulling over bid for T-Mobile UK
• More than 60% of twitter users abandon site after one month
• Spotify challenges iTunes with unlimited downloads
• Google launch AdSense for iPhone and Android apps

41. Google AdSense for iPhone and Android

42. www.kevindunne.blogspot.com