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Introduction to Information Technology 
Turban, Rainer and Potter 
John Wiley & Sons, Inc. 
Copyright 2005
A Technical View of System 
Analysis and Design
Chapter Outline 
Developing an IT architecture 
Overview the Traditional SDLC 
Alternative methods and tools for systems development 
Component- based development and web services 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 3
Learning Objectives 
Describe the hierarchy and steps of IT 
architecture. 
Describe the SDLC and its advantages and 
limitations. 
Describe the major alternative methods and 
tools for building information systems. 
Describe the use of component- based 
development and web services. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 4
TG6.1 Developing an IT Architecture 
Koontz (2000) suggested a six-step process for 
developing an IT architecture 
 Step1: Business goals and vision. The system analyst 
reviews the relevant business goals and vision. 
 Step 2 : Information architecture. A company analyst 
defines the information necessary to fulfil the 
objectives of step 1. 
 Step 3: Data architecture. What data you have and 
what you want to get form customers, including Web-generated 
data. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 5
Step 4: Application architecture. Define the components 
or modules of the applications that will interface with the 
required data. Build the conceptual framework of an 
application, but not the infrastructure that will support it. 
Step 5: Technical architecture. Formally examine the 
specific hardware and software required to support the 
analysis in previous step. 
Step 6: Organizational architecture. An organizational 
architecture deals with the human resources and 
procedure required by steps 1 through 5 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 6
TG6.2 Overview of SDLC 
 Systems development life cycle (SDLC) is a 
structured framework used for large IT 
projects, that consists of sequential 
processes by which information systems are 
developed. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 7
An eight- stage system development life cycle 
(SDLC) 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 8
Waterfall approach. SDLC approach in which 
tasks in one stage were completed before the 
work proceeded to next stage 
Systems analysts. IS professionals who 
specialize in analyzing and designing 
information systems. 
Programmers. IS professionals who modify 
existing computer programs or write new 
computer programs to satisfy user 
requirements. 
Technical specialist. Experts on a certain type 
of technology, such as databases or 
telecommunications 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 9
Systems stakeholders 
 All people who are affected by changes in 
information systems 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 10
S ystems investigation 
Systems investigation begins with the business 
problem (or business opportunity). 
The next task in the systems investigation stage 
is the feasibility study that gauges the probability 
of success of a proposed project and provides 
rough assessment of the project's feasibility. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 11
Feasibility study 
Technical feasibility: Assessment of whether 
hardware, software and communications 
components can be developed and /or 
acquired to solve a business problem. 
Economic feasibility: Assessment of whether a 
project is an acceptable financial risk and if the 
organization can afford the expense and time 
needed to complete it. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 12
Economic feasibility 
Return on investment. The ratio of the net 
income attributable to a project divided by the 
average assets invested in the project. 
Net present value. The net amount by which 
project benefits exceed project costs of capital 
and the time value of money. 
Breakeven analysis. Method that determines the 
point at which the cumulative cash flow from a 
project equals the investment made in the 
project. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 13
F easibility study cont… 
Organizational feasibility . organization’s 
ability to access the proposed project. 
Behavioural feasibility. Assessment of the 
human issues involved in a proposed 
project, including resistance to change 
and skills and training needs. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 14
Systems analysis 
 The examination of the business problem that 
the organization plans to solve with an 
information system. This stage defines the 
business problem, identifies its causes, 
specifies the solution and identifies the 
information requirements that the solution 
must satisfy 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 15
Systems Analysis cont… 
Organization have three basic solutions to 
any business problem relating to an 
information system: 
Do nothing and continue to use the existing 
system unchanged, 
Modify or enhance the existing system, 
Develop a new system. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 16
There are problems associated with eliciting 
information requirement, regardless of the method 
used by the analyst. 
The business problem may be poorly defined 
The users may not know exactly what the problem is, 
what they want or what they need. 
Users may disagree with each other about business 
procedures or even about the business problem. 
The problem may not be information related, but may 
require other solutions, such as a change in 
management or additional training. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 17
 The system analysis stage produces the 
following information: 
 Strengths and weaknesses of the existing system 
 Functions that the new system must have to 
solve the business problem. 
 User information requirements for the new 
system. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 18
Systems design 
System analysis describes what a system must do to solve 
the business problem and systems design describes how 
the system will accomplish this task . The deliverable of the 
systems design phase is the technical design that specifies 
the following : 
System outputs, inputs and user interfaces 
Hardware, software, databases, telecommunications, 
personnel and procedures 
How these components are integrated 
This output represents the set of system specification 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 19
System design encompasses two major 
aspects of the new system: 
 Logical system design: states what the 
system will do, using abstract specifications. 
 Physical system design: states how the 
system will perform its functions, with actual 
physical specification. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 20
Programming 
The translation of a system’s design specification 
into computer code. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 21
Testing 
Testing check to see if the computer code will 
produce the expected and desired results under 
certain conditions 
Testing is designed to delete errors (bugs) in the 
computer code. These errors are of two types . 
Syntax errors ( e.g., misspelled word or a 
misplaced comma) and logic errors that permit 
the program to run but result in incorrect output 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 22
Implementation 
Implementation or deployment is the process of converting 
from the old system to the new system. Organizations use 
four major conversion strategies ; parallel , direct , pilot and 
phased. 
Parallel conversion. Implementation process in which the 
old system and the new system operate simultaneously for a 
period of time. 
Direct conversion. Implementation process in which the old 
system is cut off and the new system turned on at a certain 
point in time. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 23
Implementation cont… 
Pilot conversion. Implementation process that 
introduces the new system in one part of the 
organization on a trial basis, when new system is 
working property, it is introduced in other parts of the 
organization. 
Phased conversion. Implementation process that 
introduces components of the new system in stages, 
until the entire new system is operational. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 24
Operation and maintenance 
Systems need several types of maintenance. 
Debugging: A process that continues throughout the 
life of the system. 
Updating: updating the system to accommodate 
changes in business conditions. 
Maintenance: that adds new functionally to the 
system –adding new features to the existing system 
without disturbing its operation. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 25
TG6.3 Alternative methods and tools for 
systems development 
Prototyping 
Joint application design (JAD) 
Rapid application development (RAD) 
Object- oriented development 
Other methods 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 26
Alternative methods cont… 
 Prototyping. Approach that defines an initial 
list of user requirements, builds a prototype 
system and then improves the system in 
several iterations based on users’ feedback. 
 Joint application design (JAD). A group – 
based tool for collecting user requirements 
and creating system designs. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 27
Alternative methods cont… 
 Rapid application development . A 
development method that uses special tools 
and an iterative approach to rapidly produce a 
high-quality system. 
 Computer-aided software engineering (CASE). 
Development approach that uses specialized 
tools to automate many of the tasks in the 
SDLC; upper CASE tools in SDLC automate 
the early stages of the SDLC, and lower case 
tools automate the later stages. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 28
Alternative methods cont… 
 Integrated Computer Assisted software 
Engineering (ICASE) Tools . CASE tools that 
provide links between upper CASE and lower 
CASE tools. 
 Object- oriented development. Begins with 
aspects of the real world that must be 
modelled to perform a task. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 29
TG6.4 Component-based development 
(CBD) and web service 
CBD: A method that uses pre-programmed 
components to develop application. 
Web service in system development: Self-contained, 
self-describing business and 
consumer modular applications, delivered over 
the Internet, that users can select and combine 
through almost any device. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 30
Web services advantages and 
limitations 
Advantage Disadvantage 
Greater interoperability and lower costs due to 
universal, open, text-based standards 
Standards still being defined 
Enable software running on different platforms to 
communicate with each other 
Require programming skill to implement 
Promote modular programming and reuse of 
existing software. 
Security: applications may be able to 
bypass security barriers 
Operate on existing Infrastructure, so are easy 
and inexpensive to implement. 
Can be implemented incrementally 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 31
All rights reserved. Reproduction or translation of this 
work beyond that permitted in section 117 of the United 
States Copyright Act without express permission of the 
copyright owner is unlawful. Request for information 
should be addressed to the permission department, John 
Wiley & Sons, Inc. The purchaser may make back-up 
copies for his/her own use only and not for distribution or 
resale. The publisher assumes no responsibility for error, 
omissions, or damages caused by the use of these 
programs or from the use of the information herein. 
“ Copyright 2005 John Wiley & Sons Inc.” TG 6 32

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  • 1. Introduction to Information Technology Turban, Rainer and Potter John Wiley & Sons, Inc. Copyright 2005
  • 2. A Technical View of System Analysis and Design
  • 3. Chapter Outline Developing an IT architecture Overview the Traditional SDLC Alternative methods and tools for systems development Component- based development and web services “ Copyright 2005 John Wiley & Sons Inc.” TG 6 3
  • 4. Learning Objectives Describe the hierarchy and steps of IT architecture. Describe the SDLC and its advantages and limitations. Describe the major alternative methods and tools for building information systems. Describe the use of component- based development and web services. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 4
  • 5. TG6.1 Developing an IT Architecture Koontz (2000) suggested a six-step process for developing an IT architecture  Step1: Business goals and vision. The system analyst reviews the relevant business goals and vision.  Step 2 : Information architecture. A company analyst defines the information necessary to fulfil the objectives of step 1.  Step 3: Data architecture. What data you have and what you want to get form customers, including Web-generated data. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 5
  • 6. Step 4: Application architecture. Define the components or modules of the applications that will interface with the required data. Build the conceptual framework of an application, but not the infrastructure that will support it. Step 5: Technical architecture. Formally examine the specific hardware and software required to support the analysis in previous step. Step 6: Organizational architecture. An organizational architecture deals with the human resources and procedure required by steps 1 through 5 “ Copyright 2005 John Wiley & Sons Inc.” TG 6 6
  • 7. TG6.2 Overview of SDLC  Systems development life cycle (SDLC) is a structured framework used for large IT projects, that consists of sequential processes by which information systems are developed. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 7
  • 8. An eight- stage system development life cycle (SDLC) “ Copyright 2005 John Wiley & Sons Inc.” TG 6 8
  • 9. Waterfall approach. SDLC approach in which tasks in one stage were completed before the work proceeded to next stage Systems analysts. IS professionals who specialize in analyzing and designing information systems. Programmers. IS professionals who modify existing computer programs or write new computer programs to satisfy user requirements. Technical specialist. Experts on a certain type of technology, such as databases or telecommunications “ Copyright 2005 John Wiley & Sons Inc.” TG 6 9
  • 10. Systems stakeholders  All people who are affected by changes in information systems “ Copyright 2005 John Wiley & Sons Inc.” TG 6 10
  • 11. S ystems investigation Systems investigation begins with the business problem (or business opportunity). The next task in the systems investigation stage is the feasibility study that gauges the probability of success of a proposed project and provides rough assessment of the project's feasibility. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 11
  • 12. Feasibility study Technical feasibility: Assessment of whether hardware, software and communications components can be developed and /or acquired to solve a business problem. Economic feasibility: Assessment of whether a project is an acceptable financial risk and if the organization can afford the expense and time needed to complete it. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 12
  • 13. Economic feasibility Return on investment. The ratio of the net income attributable to a project divided by the average assets invested in the project. Net present value. The net amount by which project benefits exceed project costs of capital and the time value of money. Breakeven analysis. Method that determines the point at which the cumulative cash flow from a project equals the investment made in the project. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 13
  • 14. F easibility study cont… Organizational feasibility . organization’s ability to access the proposed project. Behavioural feasibility. Assessment of the human issues involved in a proposed project, including resistance to change and skills and training needs. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 14
  • 15. Systems analysis  The examination of the business problem that the organization plans to solve with an information system. This stage defines the business problem, identifies its causes, specifies the solution and identifies the information requirements that the solution must satisfy “ Copyright 2005 John Wiley & Sons Inc.” TG 6 15
  • 16. Systems Analysis cont… Organization have three basic solutions to any business problem relating to an information system: Do nothing and continue to use the existing system unchanged, Modify or enhance the existing system, Develop a new system. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 16
  • 17. There are problems associated with eliciting information requirement, regardless of the method used by the analyst. The business problem may be poorly defined The users may not know exactly what the problem is, what they want or what they need. Users may disagree with each other about business procedures or even about the business problem. The problem may not be information related, but may require other solutions, such as a change in management or additional training. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 17
  • 18.  The system analysis stage produces the following information:  Strengths and weaknesses of the existing system  Functions that the new system must have to solve the business problem.  User information requirements for the new system. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 18
  • 19. Systems design System analysis describes what a system must do to solve the business problem and systems design describes how the system will accomplish this task . The deliverable of the systems design phase is the technical design that specifies the following : System outputs, inputs and user interfaces Hardware, software, databases, telecommunications, personnel and procedures How these components are integrated This output represents the set of system specification “ Copyright 2005 John Wiley & Sons Inc.” TG 6 19
  • 20. System design encompasses two major aspects of the new system:  Logical system design: states what the system will do, using abstract specifications.  Physical system design: states how the system will perform its functions, with actual physical specification. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 20
  • 21. Programming The translation of a system’s design specification into computer code. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 21
  • 22. Testing Testing check to see if the computer code will produce the expected and desired results under certain conditions Testing is designed to delete errors (bugs) in the computer code. These errors are of two types . Syntax errors ( e.g., misspelled word or a misplaced comma) and logic errors that permit the program to run but result in incorrect output “ Copyright 2005 John Wiley & Sons Inc.” TG 6 22
  • 23. Implementation Implementation or deployment is the process of converting from the old system to the new system. Organizations use four major conversion strategies ; parallel , direct , pilot and phased. Parallel conversion. Implementation process in which the old system and the new system operate simultaneously for a period of time. Direct conversion. Implementation process in which the old system is cut off and the new system turned on at a certain point in time. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 23
  • 24. Implementation cont… Pilot conversion. Implementation process that introduces the new system in one part of the organization on a trial basis, when new system is working property, it is introduced in other parts of the organization. Phased conversion. Implementation process that introduces components of the new system in stages, until the entire new system is operational. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 24
  • 25. Operation and maintenance Systems need several types of maintenance. Debugging: A process that continues throughout the life of the system. Updating: updating the system to accommodate changes in business conditions. Maintenance: that adds new functionally to the system –adding new features to the existing system without disturbing its operation. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 25
  • 26. TG6.3 Alternative methods and tools for systems development Prototyping Joint application design (JAD) Rapid application development (RAD) Object- oriented development Other methods “ Copyright 2005 John Wiley & Sons Inc.” TG 6 26
  • 27. Alternative methods cont…  Prototyping. Approach that defines an initial list of user requirements, builds a prototype system and then improves the system in several iterations based on users’ feedback.  Joint application design (JAD). A group – based tool for collecting user requirements and creating system designs. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 27
  • 28. Alternative methods cont…  Rapid application development . A development method that uses special tools and an iterative approach to rapidly produce a high-quality system.  Computer-aided software engineering (CASE). Development approach that uses specialized tools to automate many of the tasks in the SDLC; upper CASE tools in SDLC automate the early stages of the SDLC, and lower case tools automate the later stages. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 28
  • 29. Alternative methods cont…  Integrated Computer Assisted software Engineering (ICASE) Tools . CASE tools that provide links between upper CASE and lower CASE tools.  Object- oriented development. Begins with aspects of the real world that must be modelled to perform a task. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 29
  • 30. TG6.4 Component-based development (CBD) and web service CBD: A method that uses pre-programmed components to develop application. Web service in system development: Self-contained, self-describing business and consumer modular applications, delivered over the Internet, that users can select and combine through almost any device. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 30
  • 31. Web services advantages and limitations Advantage Disadvantage Greater interoperability and lower costs due to universal, open, text-based standards Standards still being defined Enable software running on different platforms to communicate with each other Require programming skill to implement Promote modular programming and reuse of existing software. Security: applications may be able to bypass security barriers Operate on existing Infrastructure, so are easy and inexpensive to implement. Can be implemented incrementally “ Copyright 2005 John Wiley & Sons Inc.” TG 6 31
  • 32. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the United States Copyright Act without express permission of the copyright owner is unlawful. Request for information should be addressed to the permission department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The publisher assumes no responsibility for error, omissions, or damages caused by the use of these programs or from the use of the information herein. “ Copyright 2005 John Wiley & Sons Inc.” TG 6 32