This document discusses human resource planning (HRP) and its importance, purposes, and processes. It then describes the situation at Neo Ventures BPO, a mid-sized company experiencing workforce reductions due to financial issues. A committee was formed to make recommendations, which included classifying employees into performance categories and redeploying or terminating them based on category.

1. Neo Ventures BPO
By:
Karan Sahu

2. Human Resource Planning
• Process by which an
organization ensures that
it has the right number &
kind of people at the right
place and at the right
time, capable of effectively
and efficiently completing
those tasks that help the
organization achieve its
overall objectives..

3. Importance of HRP
1. FUTURE PERSONNEL NEEDS
2. COPING WITH CHANGE
3. CREATING HIGHLY TALENTED PERSONNEL
4. PROTECTION OF WEAKER SECTIONS
5. INTERNATIONAL STRATEGIES
6. FOUNDATION FOR PERSONNEL FUNCTIONS
7. INCREASING INVESTMENTS IN HUMAN
RESOURCES
8. RESISTANCE TO CHANGE AND MOVE

4. PURPOSE OF HR PLANNING
• To maximize the use of Human Resources and ensure
their ongoing development
• To secure the Production Capacity required to support
Organizational objectives
• To synchronize human resources activities with the
organizational objectives
• To increase the organization’s productivity

5. HR Planning Process

6. Organizational Objectives & Strategies
Mission
Objective and Goal
Strategy
Structure
People

7. Scanning the External Environment
• Process of studying the environment of the
organization to pinpoint opportunities and
threats.

8. Analyze Internal inventory of HR
Capabilities
• Analyzing the jobs that will need to be done and
the skills of people currently available to do
them is the next part of HR planning

9. Forecasting Techniques
1. Managerial judgment
2. Ratio-trend analysis
3. Work study technique
4. Delphi technique
5. Normal group Technique

10. Managerial judgment
• Senior managers
• Based on their experience
• Top up approach
• Top down approach

11. Ratio-trend analysis
• Based on past ratios- workers, sales
• Quickest forecasting technique

12. Work study technique
• Work study techniques
can be used when it is
possible to apply work
measurement to
calculate the length of
operations and the
amount of labour
required.

13. Delphi technique
• Group-based
• Does not require any face-to-face participation by
the experts.

14. Normal group Technique
• Interactive mode
• Independently develops HR requirements and
presents it
• Each member’s proposal is relatively graded and
the top-ranked proposal is selected

15. Neo Ventures BPO

16. Neo Ventures
• Neo Ventures is a mid sized BPO operating in
three south Indian cities- Chennai, Hyderabad
and Bengaluru with headquarter in Bengaluru.

17. Company Operations
The company Operates in both International and
Domestic arenas
• Banking & Finance
• Telecom
• Internet Service Provider (ISP) & Information
Technology (IT)

18. Company Problem
• Due to the financial crisis the company took
serious hit as the existing customers included
leading commercial banks in the US & Europe.
• Now the company wants to rightsize its employees
by about 1200 FTEs (Full Time Employees) across
the three centres.

19. Company’s Action Plan
• Avoid retrenchment unless there are no other
alternatives.
• Plan for migration of employees to other business
areas.
• Consider salary cost implications, while planning
man power movement
• Constitute a committee consisting off site
directors and heads of HR & Finance to work on
various alternatives to address the situation and
give recommendations with in 15 days

20. Committee’s Recommendations
• Classify the affective employees into three broad
categories i.e. High Performers , Good Performers &
Bad Performers.
• Place the bad performers on notice for 2 months for
retrenchment.
• Identify the opportunities in other areas i.e., the
telecom and ISP verticals, & redeploy all the high
performers and some of the good performers
• Explore the option to redeploy the remaining good
performers in domestic operations with reduced pay
through a fresh temporary contract.

21. Questions:
1. Analyze the HRP at Neo Ventures.
2. Review the action plan prepared by the
committee and suggest an alternative action
plan with changes ?

22. Be Good Do Good