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DR. BILL’S UNIVERSAL MANAGEMENT SYSTEMS
Business Plan Outline
Executive Summary and Introduction
· Describe the business opportunity and activity in general
terms.
· Describe any special elements of the business opportunity.
· Present an analysis of the financial information, capital
requirements, and debt service plan.
· Describe principals and ownership of business.
Marketing
· Describe the products and services involved in the business
opportunity.
· Describe marketing strategy during start-up and subsequent
time periods.
· Describe the marketing management and staffing.
Societal and Environmental Considerations
· Describe any major benefits and/or detrimental effects this
project may have on the society or environment.
Management & Staffing
· Describe management and administrative staff organization.
· Describe any special elements of administration of business.
· Describe personnel needs and workload changes anticipated
over the next three years.
Operations
· Describe the methods of making the goods, or providing the
services offered.
· Describe the personnel needs of the operations of the business
over the next three years.
· Describe the equipment or facilities needed for the business
opportunity.
Revenue Sources
· Describe each area of potential revenue to the business.
· Describe the relationship of costs of good or services to the
overall revenue from each source.
Financial Information
· Discuss the elements of the capital needs and the major areas
of operating expenses that will impact the "cash flow" of the
business.
· Present past three (3) years of statements for the business if it
has been operating that long. Statements should include both
"Operating Statements" and "Balance Sheets."
· Present "Pro forma" statements for a minimum of three (3)
years, or until the financing "pay-out" period is reached if
longer.
· Present adequate "Footnotes" to explain statements.
Form # -- UMS-0001 Copyright 1994 ,1998, 2013
L.F. "Bill" Zimmermann, First Call, Inc.
Running head: SALES AND MARKETING PLANS 1
SALES AND MARKETING PLANS 2
Sales and Marketing Plans (Youth Center)
Introduction
Formulating an appropriate sales and marketing plan is crucial
as it could mean the success or failure of any organisations
(Armstrong, Kotler, Harker, & Brennan, 2012). This is because
an organisation’s continual operation is only made possible by
constant revenues and profits. However, these are only achieved
through proper and effective marketing as well as sales
activities that go on to provide the company with paying
customers. Thus, from this premise, one can clearly see that
these two activities have a significant role and therefore, the
approaches used to structure them must be well constructed for
a positive outcome to be achieved (Perreault Jr, Cannon, &
McCarthy, 2013). This paper goes ahead to formulate proper
sales as well as marketing plans for a youth centre looking to
attract more children to their financial responsibility training
program.
Sales and Marketing Objectives
The most appropriate step to coming up with effective sales as
well as marketing strategies is to identify the key objectives
that these activities are aimed at (Armstrong, Kotler, Harker, &
Brennan, 2012). This provides both direction and purpose for
these activities and in doing so creates the right strategies
needed to make them effective (Perreault Jr, Cannon, &
McCarthy, 2013). First, it is imperative to have both separate
but cohesive objectives for sales and marketing. These two
plans should work to complement each other. Therefore, this
paper begins this process by coming up with objectives for both
activities.
Sales Objectives
All of the sales objectives are built on the issue of working to
convert prospects into paying customers. Thus, a proper plan
should seek to enhance this. In the case of the training centre,
the development of a comprehensive prospect list, proper
targeting approaches as well as increased contact of the sales
team with the centre’s prospects make up the core objectives of
the sales plan. These will provide both the specific factors to
look into when making up the strategies to help achieve these
objectives.
Marketing Objectives
Proceeding on to marketing it is also important to identify the
key objectives that this activity has to then structure the
strategies from the goals identified. For marketing, some of the
central objectives that it has include, brand awareness, lead
generation, better business positioning and customer
relationship management among other key goals (Armstrong,
Kotler, Harker, & Brennan, 2012). These objectives are well
suited when placed in the context of the youth centre, which
seeks to increase its membership in light of existing competition
among other challenges present.
Sales Plan
From the above, it is now easy to structure a proper sales plan
since the objectives have been made clear. Thus, what the
training centre can go ahead and do when it comes to the issue
of developing a comprehensive list of prospects is by increasing
the channels that are used to source these individuals. For
example, the use of current clients for referrals as well as social
media channels can be a proper means of acquiring prospects. In
addition to this, the centre can host external activities related or
unrelated to the core functions they carry out, that are open to
the public in order to attract a wider audience and from this
acquire more prospects.
These can also count for proper targeting approaches since it
does allow the organization to customize their approach to
attract the right number of prospects. For instance, by being
involved in children activities both related and unrelated the
organization exposes itself to its target market more often and
raises its ability to acquire convertible prospects. Examples or
ways in which the youth center can achieve this is by hosting
children events such as sports related events, costume parties,
games among other approaches. The whole point of doing so is
bringing in both children and parents in the youth center and in
the process generating a comprehensive prospects list. While
these individuals are in the center, they can be exposed to some
of the activities that take place in the organization such as
financial management. This can be seen as an indirect approach
to getting more children into the center.
These increased activities will also enhance the contact between
the sales team and the youth center’s prospect especially if the
members of this department go ahead to involve themselves in
these undertakings. This will serve to build possibly beneficial
relationships between the sales team and the prospects, which
further increases the chances of converting these into paying
customers.
Marketing Plan
As for the marketing plan, some of the specific activities and
approaches that can be taken up to meet the objectives include
increased presence and activity on social media platforms
especially those that involve both children and their parents
(Chaffey, & Ellis-Chadwick, 2012). This should help increase
awareness and can be complemented by the marketing team
identifying various platforms both digital as well as actual in
which their target market frequently uses and conducting
branding purposes on them. The approach to marketing should
be to advertise the unique features that the center has in its
activities and more importantly the need to teach children
financial management at an early age. Doing so will also greatly
assist in helping the youth center distinguish itself from
existing competition as well as appear as a better alternative to
some of the indirect competition in the market.
Increased interaction with the market as well as better
approaches to the products and the organizational operation
approach are also key activities that can greatly enhance the
youth center from a marketing point of view. These have been
cited as major activities that help improve how organizations
perform, therefore using them will greatly benefit the youth
center. If the approach to brand awareness through right channel
marketing and uniquely identify and presenting the services
offered by the youth center is carried out, the organization can
also outperform both direct and indirect competition (Malik,
Ghafoor, Hafiz, Riaz, Hassan, Mustafa, & Shahbaz, 2013).
Thus, aspects such as the marketing mix, SWOT analysis among
other tools must be utilized for the youth center to achieve both
its sales as well as marketing objectives (Armstrong, Kotler,
Harker, & Brennan, 2012). Thus, it is up to the marketing as
well to come up with proper approaches such as effective
advertisement campaigns or identifying the best marketing
channels such as kids television channels to achieve the set
objectives.
In conclusion, it is a matter of combining well-accepted
industry practices and tailoring them to meet the needs of the
youth center. The market is already well known; thus, it is the
identification of the proper approaches that will enable the
organization to achieve its objective of enrolling more children
into its financial management program. By using, the plan
stipulated above by the paper the center can reach this overall
aim as well as in an effective manner. Thus, the key aspects of
this plan should be analyzed for its proper implementation. For
example, the specifics of each activity, the implementation as
well as evaluation timelines, the budget required among other
key factors that are involved when organizations are looking to
implement new plans (Hollensen, 2015). These should allow it
the effective implementation of the proposed sales and
marketing plans and the possible beneficial outcomes that the
paper advocates for.
References
Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2012).
Marketing: an introduction. Pearson Prentice-Hall, London.
Chaffey, D., & Ellis-Chadwick, F. (2012). Digital marketing.
Pearson Higher Ed.
Hollensen, S. (2015). Marketing management: A relationship
approach. Pearson Education.
Malik, M. E., Ghafoor, M. M., Hafiz, K. I., Riaz, U., Hassan, N.
U., Mustafa, M., & Shahbaz, S. (2013). Importance of brand
awareness and brand loyalty in assessing purchase intentions of
consumer. International Journal of Business and Social Science,
4(5).
Perreault Jr, W., Cannon, J., & McCarthy, E. J. (2013). Basic
marketing. McGraw-Hill Higher Education.
Full Feasibility Analysis
From “Preparing Effective Business Plans” by Bruce R.
Barringer
Note:
All fields can be expanded to provide additional space to
respond to the questions. A copy of this template, along with
each of the assessment tools, is also available in PDF format at
the authors’ Web site at www.prenhall.com/entrepreneurship.
Introduction
A.
Name of the proposed business- Financial Fitness
B.
Name of the founder (or founders)- Tyvon Holmes
C.
One paragraph summary of the business-
Financial Fitness Youth Center is a business that is catered to
teaching children about being financially responsible. Being
able to start financial responsibility at a young age is important.
It will allow children to learn why it is important to manage the
money. When you start teaching financial responsibility at a
young age there is a greater potential of that child being able to
handle their finances as an adult. The Goal is if you start early
on in life with teaching this, it will in turn help out the economy
in the long run.
Part 1: Product/Service Feasibility
Issues Addressed in This Part
A.
Product/service desirability
B.
Product/service demand
Assessment Tools
Concept Statement Test
· Write a concept statement for your product/service idea. Show
the concept statement to 5 to 10 people. Select people who will
give you informed and candid feedback.
I will be starting a Youth Center which specializes in teaching
children about financial responsibility. The company will
provide a place for children to go after school or during summer
breaks to continue to grow their education. The unique part
about this youth center is that we are going to be able to further
children education as well versus just helping them with their
school work. My commitment is to help grow the community
and help us improve our local economy.
· Attached a blank sheet to the concept statement, and ask the
people who read the statement to (1) tell you three things they
like about your product/service idea, (2) provide three
suggestions for making it better, (3) tell you whether they think
the product or service idea is feasible (or will be successful),
and (4) share any additional comments or suggestions.
· Summarize the information you obtain from the concept
statement into the following three categories:
*
Strengths of the product or service idea—things people who
evaluated your product or service concept said they “liked”
about the idea.
All of the people that I presented my idea with liked it. They
were impressed that there are people out there trying to grow
the community with giving the youth somewhere to go.
*
Suggestions for strengthening the idea—suggestions made by
people for strengthening or improving the idea.
I didn’t get a lot of feedback on suggestions to help improve the
idea, but the one that someone told me was I shouldn’t just limit
it to helping the youth, I need to help everyone because there
are a lot of adults out there that hasn’t been taught how to
manage money.
*
Overall feasibility of the product or service concept—report the
number of people who think the idea is feasible, the number of
people who think it isn’t feasible, and any additional comments
that were made
Everyone that I have spoken with thought the business was very
feasible. Letting me know that there are a lot of grants out there
that will help me get the business of the ground.
*
Other comments and suggestions
Buying Intentions Survey
· Distribute the concept statement to 15 to 30 prospective
customers (do not include any of the people who completed the
concept statement test) with the following buying intentions
survey attached. Ask each participant to read the concept
statement and complete the buying intentions survey. Record
the number of people who participated in the survey and the
results of the survey here.
· Along with the raw data recorded here, report the percentage
of the total number of people you surveyed that said they would
probably buy or definitely would buy your product or service if
offered. This percentage is the most important figure in gauging
potential customer interest. 88%
· One caveat is that people who say that they intend to purchase
a product do not always follow through, so the numbers
resulting from this activity are almost always optimistic. Still,
the numbers provide you with a preliminary indication of how
your most likely customers will respond to your potential
product or service offering.
How likely would you be to buy the product or service
described above?
____13__ Definitely would buy
___2___ Probably would buy
___2___ Might or might not buy
______ Probably would not buy
______ Definitely would not buy
Additional questions may be added to the buying intentions
survey.
Conclusion (expand fields and report findings, in discussion
form, for each area)
A.
Product/service desirability
When it comes to a business like this I believe the desire for
this is high. This gives children somewhere to go after school
and during the summer to help further their education with
something that isn’t really taught in school. It also keep kids off
the street so they are not participating in any illegal activities.
B.
Product/service demand
The demand for this type is service is high the more places
where we can educate children the better. When we look at
youth nowadays there are a lot of children having to raise
themselves, due to single family households where parents are
having to work 2 jobs just to take care of home an can’t provide
their children the attention they require.
C.
Product/service feasibility (circle the correct response)
Not Feasible Unsure
Feasible
D.
Suggestions for improving product/service feasibility.
Don’t just limit myself to helping children also help adults out
as well because it’s a lot out there that hasn’t been taught
financial responsibility
Part 2: Industry/Market Feasibility
Issues Addressed in This Part
A.
Industry attractiveness
B.
Target market attractiveness
C.
Timeliness of entry into the target market
Assessment Tools
Industry Attractiveness
· To the extent possible, assess the industry at the five-digit
NAICS code level your potential business will be entering. Use
a broader industry category (less NCICS digits) if appropriate
(http://www.census.gov/epcd/www/naicstab.htm).
· Assess the attractiveness of the industry the potential business
plans to enter on each of the following dimensions.
Industry Attractiveness Assessment Tool
(used to assess the broad industry, rather than the specific target
market, you plan to enter)
Low Potential
Moderate Potential
High Potential
1.
Number of competitors
Many
Few
None
2.
Age of industry
Old
Middle aged
Young
3.
Growth rate of industry
Little or no growth
Moderate growth
Strong growth
4.
Average net income for firms in the industry
Low
Medium
High
5.
Degree of industry concentration
Concentrated
Neither concentrated nor fragmented
Fragmented
6.
Stage of industry life cycle
Maturity phase or decline phase
Growth phase
Emergence phase
7.
Importance of industry’s products and/or services to customers
“Ambivalent”
“Would like to have”
“Must have”
8.
Extent to which business and environmental trends are moving
in favor of the industry
Low
Medium
High
9.
Number of exciting new product and services emerging from the
industry
Low
Medium
High
10.
Long-term prospects
Weak
Neutral
Strong
Target Market Attractiveness
· Identify the portion or specific market within your broader
industry that you plan to target.
· Assess the attractiveness of the target market on each of the
following dimensions.
Target Market Attractiveness Assessment Tool
(used to assess the specific target market, rather than the
broader industry, you plan to enter)
Low Potential
Moderate Potential
High Potential
1.
Number of competitors in target market
Many
Few
None
2.
Growth rate of firms in the target market
Little to no growth
Slow growth
Rapid growth
3.
Average net income for firms in the target market
Low
Medium
High
Low Potential
Moderate Potential
High Potential
4.
Methods for generating revenue in the industry
Unclear
Somewhat clear
Clear
5.
Ability to create “barriers to entry” for potential competitors
Unable to create
May or may not be able to create
Can create
6.
Degree to which customers feel satisfied by the current
offerings in the target market
Satisfied
Neither satisfied or dissatisfied
Unsatisfied
7.
Potential to employ low cost guerrilla and/or buzz marketing
techniques to promote the firm’s product or services
Low
Moderate
High
8.
Excitement surrounding new product/service offerings in the
target market
Low
Medium
High
Market Timeliness
· Determine the extent to which the “window of opportunity”
for the proposed business is open or closed based on the
following criteria.
· Determine the timeliness of entering a specific target market
based on other criteria.
Market Timeliness Assessment Tool
Low Potential
Moderate Potential
High Potential
1.
Buying mood of customers
Customers are not in a buying mood
Customers are in a moderate buying mood
Customers are in an aggressive buying mood
2.
Momentum of the market
Stable to losing momentum
Slowly gaining momentum
Rapidly gaining momentum
3.
Need for a new firm in the market with your offerings or
geographic location
Low
Moderate
High
4.
Extent to which business and environmental trends are moving
in favor of the target market
Low
Medium
High
5.
Recent or planned entrance of large firms into the market
Large firms entering the market
Rumors that large firms may be entering the market
No larger firms entered the market or are rumored to be entering
the market
Conclusion (expand fields and report findings, in discussion
form, for each area)
A.
Industry attractiveness
The Industry attractiveness is moderate
B.
Target market attractiveness
The target market has high potential
C.
Market timeliness
The timeliness coming into the market has high potential
D.
Industry/market feasibility (circle the correct response)
Not Feasible Unsure
Feasible
E.
Suggestions for improving industry/market feasibility.
Part 3: Organizational Feasibility
Issues Addressed in This Part
A.
Management prowess
B.
Resource sufficiency
Assessment Tools
Management Prowess
· Use the following table to candidly and objectively rate the
“prowess” of the founder or group of founders who will be
starting the proposed venture.
Management Prowess Assessment Tool
Low Potential
Moderate Potential
High Potential
1.
Passion for the business idea
Low
Moderate
High
2.
Relevant industry experience
None
Moderate
Extensive
3.
Prior entrepreneurial experience
None
Moderate
Extensive
4.
Depth of professional and social networks
Weak
Moderate
Strong
5.
Creativity among management team members
Low
Moderate
High
6.
Experience and expertise in cash flow management
None
Moderate
High
7.
College graduate
No college education
Some college education but not currently in college
Graduated or are currently in college
Resource Sufficiency
· The focus in this section is on nonfinancial resources. Use the
following table to rate your “resource sufficiency” in each
category.
· The list of resources is not meant to be exhaustive. A list of
the 6 to 12 most critical nonfinancial resources for your
proposed business is sufficient.
An explanation of the rating system used in the first portion of
the table is as follows:
1
Available
2
Likely to be available: will probably be available and will be
within my budget
3
Unlikely to be available: will probably be hard to find or gain
access to, and may exceed my budget
4
Unavailable
5
NA: not applicable for my business
Resource Sufficiency Assessment Tool
Ratings
Resource Sufficiency
1 2 3 4 5
Office space
1 2 3 4 5
Lab space, manufacturing space, or space to launch a service
business
1 2 3 4 5
Contract manufacturers or outsource providers
1 2 3 4 5
Key management employees (now and in the future)
1 2 3 4 5
Key support personnel (now and in the future)
1 2 3 4 5
Key equipment needed to operate the business (computers,
machinery, delivery vehicles)
1 2 3 4 5
Ability to obtain intellectual property protection on key aspects
of the business
1 2 3 4 5
Support of local and state government if applicable for business
launch
1 2 3 4 5
Ability to form favorable business partnerships
Ratings: Strong, Neutral, or Weak
Strong
Proximity to similar firms (for the purpose of knowledge
sharing)
Strong
Proximity to suppliers
Strong
Proximity to customers
Strong
Proximity to a major research university (if applicable)
Conclusion (expand fields and report findings, in discussion
form, for each area)
A.
Management prowess
There is a high potential
B.
Resource sufficiency
Resource sufficiency is likely to be available
C.
Organizational feasibility (circle the correct response)
Not Feasible Unsure
Feasible
D.
Suggestions for improving organizational feasibility
Part 4: Financial Feasibility
Issues Addressed in This Part
A.
Total startup cash needed
B.
Financial performance of similar businesses
C.
Overall financial attractiveness of the proposed venture
Assessment Tools
Total Start-Up Cash Needed
· The startup costs (which include capital investments and
operating expenses) should include all the costs necessary for
the business to make its first sale. New firms typically need
money for a host of purposes, including the hiring of personnel,
office or manufacturing space, equipment, training, research
and development, marketing, and the initial product rollout.
· At the feasibility analysis stage, it is not necessary for the
number to be exact. However, the number should be fairly
accurate to give an entrepreneur an idea of the dollar amount
that will be needed to launch the firm. After the approximate
dollar amount is known, the entrepreneur should determine
specifically where the money will come from to cover the
startup costs.
· The total startup cash needed can be estimate using the
following table.
Total Startup Cash Needed (to Make First Sale)
Capital Investments
Amount
Property
0
Furniture and fixtures
14000
Computer equipment
23000
Other equipment
6000
Vehicles
75000
Operating Expenses
Amount
Legal, accounting, and professional services
800
Advertising and promotions
4000
Deposits for utilities
1500
Licenses and permits
680
Prepaid insurance
6000
Lease payments
2500
Salary and wages
175000
Payroll taxes
32000
Travel
4000
Signs
1500
Tools and supplies
3000
Starting inventory
0
Cash (working capital)
30000
Other expense 1
0
Other expense 2
0
0
Total Startup Cash Needed =
378,980
Comparison of the Financial Performance of Proposed Venture
to Similar Firms
· Use the following tables to compare the proposed new venture
to similar firms in regard to annual sales (Year 1 and Year 2)
and profitability (Year 1 and Year 2).
Comparison of the Financial Performance of Proposed Venture
to Similar Firms Assessment Tool
Annual Sales
Estimate of Proposed Venture’s
Annual Sales—Year 1
Explanation of How the Estimate
Was Computed
Estimate of Year 1 Sales 204,000__________
Summary: How proposed annual sales, on average, compares to
similar firms (circle one)
Below Average Average Above Average
I estimated me having 50 children at $85 a week.
Estimate of Year 2 Sales 204,000__________
Summary: How proposed annual sales, on average, compares to
similar firms (circle one)
Below Average Average Above Average
Same as above.
Net Income
Estimate of Proposed Venture’s
Net Income—Year 1
Explanation of How the Estimate
was Computed
Estimate of Year 1 Net Income- $174,980 __________
Summary: How proposed net income, on average, compares to
similar firms (circle one)
Below Average Average Above Average
I took the took total annual sales. Subtracted by total startup
cost.
Estimate of Year 2 Net Income _$29,020_________
Summary: How proposed net income, on average, compares to
similar firms (circle one)
Below Average Average Above Average
Overall Financial Attractiveness of the Proposed Venture
· The following factors are important in regard to the overall
financial attractiveness of the proposed business.
· Assess the strength of each factor in the following table.
Overall Financial Attractiveness of Proposed Venture
Assessment Tool
Low Potential
Moderate Potential
High Potential
1.
Steady and rapid growth in sales during the first one to three
years in a clearly defined target market
Unlikely
Moderately likely
Highly likely
2.
High percentage of recurring income—meaning that once you
win a client, the client will provide recurring sources of revenue
Low
Moderate
Strong
3.
Ability to forecast income and expenses with a reasonable
degree of certainty
Weak
Moderate
Strong
4.
Likelihood that internally generated funds will be available
within two years to finance growth
Unlikely
Moderately likely
Highly likely
5.
Availability of exit opportunity for investor if applicable
Unlikely to be unavailable
May be available
Likely to be available
Conclusion (report finding for each area)
A.
Total startup cash needed
When doing the startup cost it was more than I thought it might
be but I know there will be government funding and grants
available to absorb some of the cost
B.
Financial performance of similar businesses
When it comes to business I know it’s hard to turn a profit in
first year but if my estimations are correct by year 2 I should
start seeing a profit.
C.
Financial feasibility (circle the correct response)
Not Feasible Unsure
Feasible
D.
Suggestions for improving financial feasibility
Overall Feasibility: Summary and Conclusion
Overall Feasibility of the Business Idea Based on Each Part
Suggestions for Improving the Feasibility
Product/Market Feasibility
Not feasible

Unsure

Feasible

Industry/Market Feasibility
Not feasible

Unsure

Feasible

Organizational Feasibility
Not feasible

Unsure

Feasible

Financial Feasibility
Not feasible

Unsure

Feasible

Overall Assessment
Not feasible

Unsure

Feasible

Conclusion—briefly summarize your justification for your
overall assessment.
With doing some more research on the industry I believe the
overall assessment for my business is feasible, Judging by the
data that I found I can see the business turning a profit by year
2. There is a lot more that I need to do to make this dream come
to life but I believe I can make it happen.
A 60 seconds elevator Pitch for a Business
I was 8years old when I made my first hard earned cash. I got it
from cleaning my father’s socks and car for nearly two months.
While doing all this, I had a budget, I need $325 dollars to buy
a laptop since I was sick of sharing the family desktop with my
four other siblings and a bed switch since I always got in to
trouble for leaving the lights on while I slept. We have heard of
the Financial Planning services group, this group conducted a
research during the recession and learnt that nearly half of
American parents began educating their children about money-
budgeting, spending, and saving with a hope making these
children ‘money smart’. My business is setting up a Youth
Center where children can be taught on financial responsibility.
What sparks this idea? As a child, I learnt the art of hard work,
saving and responsible saving. Today I have a household and I
owe my current financial responsibility to the money
management lessons I acquired in my childhood. The economy
is at a downturn this creates the need for my target audience
who are parents and educators, to teach children especially
teens on money management and perhaps this will help them
grow into amazingly budget conscious young adults. Parents
could start this process off by including children in discussions
on home expenses and income, laying strong emphasis on
saving and developing a culture of research in children so they
are able to ensure their purchases are smart. Educators on the
other hand need to revise their educational curriculum and fit in
money matters related units such as on share draft, lending,
develop savings and investments. My name is and I hope to use
my Youth Center, to secure America’s future by crafting its
children into mini financial managers.
Copyright © 2009 Pearson Education, Inc. Publishing as
Prentice Hall

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DR. BILL’S UNIVERSAL MANAGEMENT SYSTEMSBusiness Plan Outline.docx

  • 1. DR. BILL’S UNIVERSAL MANAGEMENT SYSTEMS Business Plan Outline Executive Summary and Introduction · Describe the business opportunity and activity in general terms. · Describe any special elements of the business opportunity. · Present an analysis of the financial information, capital requirements, and debt service plan. · Describe principals and ownership of business. Marketing · Describe the products and services involved in the business opportunity. · Describe marketing strategy during start-up and subsequent time periods. · Describe the marketing management and staffing. Societal and Environmental Considerations · Describe any major benefits and/or detrimental effects this project may have on the society or environment. Management & Staffing · Describe management and administrative staff organization.
  • 2. · Describe any special elements of administration of business. · Describe personnel needs and workload changes anticipated over the next three years. Operations · Describe the methods of making the goods, or providing the services offered. · Describe the personnel needs of the operations of the business over the next three years. · Describe the equipment or facilities needed for the business opportunity. Revenue Sources · Describe each area of potential revenue to the business. · Describe the relationship of costs of good or services to the overall revenue from each source. Financial Information · Discuss the elements of the capital needs and the major areas of operating expenses that will impact the "cash flow" of the business. · Present past three (3) years of statements for the business if it has been operating that long. Statements should include both "Operating Statements" and "Balance Sheets." · Present "Pro forma" statements for a minimum of three (3) years, or until the financing "pay-out" period is reached if
  • 3. longer. · Present adequate "Footnotes" to explain statements. Form # -- UMS-0001 Copyright 1994 ,1998, 2013 L.F. "Bill" Zimmermann, First Call, Inc. Running head: SALES AND MARKETING PLANS 1 SALES AND MARKETING PLANS 2 Sales and Marketing Plans (Youth Center) Introduction Formulating an appropriate sales and marketing plan is crucial as it could mean the success or failure of any organisations (Armstrong, Kotler, Harker, & Brennan, 2012). This is because an organisation’s continual operation is only made possible by constant revenues and profits. However, these are only achieved through proper and effective marketing as well as sales activities that go on to provide the company with paying customers. Thus, from this premise, one can clearly see that these two activities have a significant role and therefore, the
  • 4. approaches used to structure them must be well constructed for a positive outcome to be achieved (Perreault Jr, Cannon, & McCarthy, 2013). This paper goes ahead to formulate proper sales as well as marketing plans for a youth centre looking to attract more children to their financial responsibility training program. Sales and Marketing Objectives The most appropriate step to coming up with effective sales as well as marketing strategies is to identify the key objectives that these activities are aimed at (Armstrong, Kotler, Harker, & Brennan, 2012). This provides both direction and purpose for these activities and in doing so creates the right strategies needed to make them effective (Perreault Jr, Cannon, & McCarthy, 2013). First, it is imperative to have both separate but cohesive objectives for sales and marketing. These two plans should work to complement each other. Therefore, this paper begins this process by coming up with objectives for both activities. Sales Objectives All of the sales objectives are built on the issue of working to convert prospects into paying customers. Thus, a proper plan should seek to enhance this. In the case of the training centre, the development of a comprehensive prospect list, proper targeting approaches as well as increased contact of the sales team with the centre’s prospects make up the core objectives of the sales plan. These will provide both the specific factors to look into when making up the strategies to help achieve these objectives. Marketing Objectives Proceeding on to marketing it is also important to identify the key objectives that this activity has to then structure the strategies from the goals identified. For marketing, some of the central objectives that it has include, brand awareness, lead generation, better business positioning and customer relationship management among other key goals (Armstrong, Kotler, Harker, & Brennan, 2012). These objectives are well
  • 5. suited when placed in the context of the youth centre, which seeks to increase its membership in light of existing competition among other challenges present. Sales Plan From the above, it is now easy to structure a proper sales plan since the objectives have been made clear. Thus, what the training centre can go ahead and do when it comes to the issue of developing a comprehensive list of prospects is by increasing the channels that are used to source these individuals. For example, the use of current clients for referrals as well as social media channels can be a proper means of acquiring prospects. In addition to this, the centre can host external activities related or unrelated to the core functions they carry out, that are open to the public in order to attract a wider audience and from this acquire more prospects. These can also count for proper targeting approaches since it does allow the organization to customize their approach to attract the right number of prospects. For instance, by being involved in children activities both related and unrelated the organization exposes itself to its target market more often and raises its ability to acquire convertible prospects. Examples or ways in which the youth center can achieve this is by hosting children events such as sports related events, costume parties, games among other approaches. The whole point of doing so is bringing in both children and parents in the youth center and in the process generating a comprehensive prospects list. While these individuals are in the center, they can be exposed to some of the activities that take place in the organization such as financial management. This can be seen as an indirect approach to getting more children into the center. These increased activities will also enhance the contact between the sales team and the youth center’s prospect especially if the members of this department go ahead to involve themselves in these undertakings. This will serve to build possibly beneficial relationships between the sales team and the prospects, which further increases the chances of converting these into paying
  • 6. customers. Marketing Plan As for the marketing plan, some of the specific activities and approaches that can be taken up to meet the objectives include increased presence and activity on social media platforms especially those that involve both children and their parents (Chaffey, & Ellis-Chadwick, 2012). This should help increase awareness and can be complemented by the marketing team identifying various platforms both digital as well as actual in which their target market frequently uses and conducting branding purposes on them. The approach to marketing should be to advertise the unique features that the center has in its activities and more importantly the need to teach children financial management at an early age. Doing so will also greatly assist in helping the youth center distinguish itself from existing competition as well as appear as a better alternative to some of the indirect competition in the market. Increased interaction with the market as well as better approaches to the products and the organizational operation approach are also key activities that can greatly enhance the youth center from a marketing point of view. These have been cited as major activities that help improve how organizations perform, therefore using them will greatly benefit the youth center. If the approach to brand awareness through right channel marketing and uniquely identify and presenting the services offered by the youth center is carried out, the organization can also outperform both direct and indirect competition (Malik, Ghafoor, Hafiz, Riaz, Hassan, Mustafa, & Shahbaz, 2013). Thus, aspects such as the marketing mix, SWOT analysis among other tools must be utilized for the youth center to achieve both its sales as well as marketing objectives (Armstrong, Kotler, Harker, & Brennan, 2012). Thus, it is up to the marketing as well to come up with proper approaches such as effective advertisement campaigns or identifying the best marketing channels such as kids television channels to achieve the set objectives.
  • 7. In conclusion, it is a matter of combining well-accepted industry practices and tailoring them to meet the needs of the youth center. The market is already well known; thus, it is the identification of the proper approaches that will enable the organization to achieve its objective of enrolling more children into its financial management program. By using, the plan stipulated above by the paper the center can reach this overall aim as well as in an effective manner. Thus, the key aspects of this plan should be analyzed for its proper implementation. For example, the specifics of each activity, the implementation as well as evaluation timelines, the budget required among other key factors that are involved when organizations are looking to implement new plans (Hollensen, 2015). These should allow it the effective implementation of the proposed sales and marketing plans and the possible beneficial outcomes that the paper advocates for. References Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2012). Marketing: an introduction. Pearson Prentice-Hall, London. Chaffey, D., & Ellis-Chadwick, F. (2012). Digital marketing. Pearson Higher Ed.
  • 8. Hollensen, S. (2015). Marketing management: A relationship approach. Pearson Education. Malik, M. E., Ghafoor, M. M., Hafiz, K. I., Riaz, U., Hassan, N. U., Mustafa, M., & Shahbaz, S. (2013). Importance of brand awareness and brand loyalty in assessing purchase intentions of consumer. International Journal of Business and Social Science, 4(5). Perreault Jr, W., Cannon, J., & McCarthy, E. J. (2013). Basic marketing. McGraw-Hill Higher Education.
  • 9. Full Feasibility Analysis From “Preparing Effective Business Plans” by Bruce R. Barringer Note: All fields can be expanded to provide additional space to respond to the questions. A copy of this template, along with each of the assessment tools, is also available in PDF format at the authors’ Web site at www.prenhall.com/entrepreneurship. Introduction A. Name of the proposed business- Financial Fitness B. Name of the founder (or founders)- Tyvon Holmes C. One paragraph summary of the business- Financial Fitness Youth Center is a business that is catered to teaching children about being financially responsible. Being able to start financial responsibility at a young age is important. It will allow children to learn why it is important to manage the money. When you start teaching financial responsibility at a young age there is a greater potential of that child being able to handle their finances as an adult. The Goal is if you start early on in life with teaching this, it will in turn help out the economy in the long run. Part 1: Product/Service Feasibility
  • 10. Issues Addressed in This Part A. Product/service desirability B. Product/service demand Assessment Tools Concept Statement Test · Write a concept statement for your product/service idea. Show the concept statement to 5 to 10 people. Select people who will give you informed and candid feedback. I will be starting a Youth Center which specializes in teaching children about financial responsibility. The company will provide a place for children to go after school or during summer breaks to continue to grow their education. The unique part about this youth center is that we are going to be able to further children education as well versus just helping them with their school work. My commitment is to help grow the community and help us improve our local economy. · Attached a blank sheet to the concept statement, and ask the people who read the statement to (1) tell you three things they like about your product/service idea, (2) provide three suggestions for making it better, (3) tell you whether they think the product or service idea is feasible (or will be successful), and (4) share any additional comments or suggestions. · Summarize the information you obtain from the concept statement into the following three categories: * Strengths of the product or service idea—things people who evaluated your product or service concept said they “liked” about the idea.
  • 11. All of the people that I presented my idea with liked it. They were impressed that there are people out there trying to grow the community with giving the youth somewhere to go. * Suggestions for strengthening the idea—suggestions made by people for strengthening or improving the idea. I didn’t get a lot of feedback on suggestions to help improve the idea, but the one that someone told me was I shouldn’t just limit it to helping the youth, I need to help everyone because there are a lot of adults out there that hasn’t been taught how to manage money. * Overall feasibility of the product or service concept—report the number of people who think the idea is feasible, the number of people who think it isn’t feasible, and any additional comments that were made Everyone that I have spoken with thought the business was very feasible. Letting me know that there are a lot of grants out there that will help me get the business of the ground. * Other comments and suggestions Buying Intentions Survey · Distribute the concept statement to 15 to 30 prospective customers (do not include any of the people who completed the concept statement test) with the following buying intentions
  • 12. survey attached. Ask each participant to read the concept statement and complete the buying intentions survey. Record the number of people who participated in the survey and the results of the survey here. · Along with the raw data recorded here, report the percentage of the total number of people you surveyed that said they would probably buy or definitely would buy your product or service if offered. This percentage is the most important figure in gauging potential customer interest. 88% · One caveat is that people who say that they intend to purchase a product do not always follow through, so the numbers resulting from this activity are almost always optimistic. Still, the numbers provide you with a preliminary indication of how your most likely customers will respond to your potential product or service offering. How likely would you be to buy the product or service described above? ____13__ Definitely would buy ___2___ Probably would buy ___2___ Might or might not buy ______ Probably would not buy ______ Definitely would not buy Additional questions may be added to the buying intentions survey. Conclusion (expand fields and report findings, in discussion form, for each area) A. Product/service desirability When it comes to a business like this I believe the desire for this is high. This gives children somewhere to go after school and during the summer to help further their education with something that isn’t really taught in school. It also keep kids off the street so they are not participating in any illegal activities. B.
  • 13. Product/service demand The demand for this type is service is high the more places where we can educate children the better. When we look at youth nowadays there are a lot of children having to raise themselves, due to single family households where parents are having to work 2 jobs just to take care of home an can’t provide their children the attention they require. C. Product/service feasibility (circle the correct response) Not Feasible Unsure Feasible D. Suggestions for improving product/service feasibility. Don’t just limit myself to helping children also help adults out as well because it’s a lot out there that hasn’t been taught financial responsibility Part 2: Industry/Market Feasibility Issues Addressed in This Part A. Industry attractiveness B. Target market attractiveness C. Timeliness of entry into the target market Assessment Tools Industry Attractiveness · To the extent possible, assess the industry at the five-digit NAICS code level your potential business will be entering. Use a broader industry category (less NCICS digits) if appropriate (http://www.census.gov/epcd/www/naicstab.htm). · Assess the attractiveness of the industry the potential business plans to enter on each of the following dimensions.
  • 14. Industry Attractiveness Assessment Tool (used to assess the broad industry, rather than the specific target market, you plan to enter) Low Potential Moderate Potential High Potential 1. Number of competitors Many Few None 2. Age of industry Old Middle aged Young 3. Growth rate of industry Little or no growth Moderate growth Strong growth 4. Average net income for firms in the industry Low Medium High 5. Degree of industry concentration Concentrated Neither concentrated nor fragmented Fragmented 6. Stage of industry life cycle
  • 15. Maturity phase or decline phase Growth phase Emergence phase 7. Importance of industry’s products and/or services to customers “Ambivalent” “Would like to have” “Must have” 8. Extent to which business and environmental trends are moving in favor of the industry Low Medium High 9. Number of exciting new product and services emerging from the industry Low Medium High 10. Long-term prospects Weak Neutral Strong Target Market Attractiveness · Identify the portion or specific market within your broader industry that you plan to target. · Assess the attractiveness of the target market on each of the following dimensions. Target Market Attractiveness Assessment Tool (used to assess the specific target market, rather than the broader industry, you plan to enter)
  • 16. Low Potential Moderate Potential High Potential 1. Number of competitors in target market Many Few None 2. Growth rate of firms in the target market Little to no growth Slow growth Rapid growth 3. Average net income for firms in the target market Low Medium High Low Potential Moderate Potential High Potential 4. Methods for generating revenue in the industry Unclear Somewhat clear Clear 5. Ability to create “barriers to entry” for potential competitors Unable to create May or may not be able to create Can create
  • 17. 6. Degree to which customers feel satisfied by the current offerings in the target market Satisfied Neither satisfied or dissatisfied Unsatisfied 7. Potential to employ low cost guerrilla and/or buzz marketing techniques to promote the firm’s product or services Low Moderate High 8. Excitement surrounding new product/service offerings in the target market Low Medium High Market Timeliness · Determine the extent to which the “window of opportunity” for the proposed business is open or closed based on the following criteria. · Determine the timeliness of entering a specific target market based on other criteria. Market Timeliness Assessment Tool Low Potential Moderate Potential High Potential 1. Buying mood of customers Customers are not in a buying mood
  • 18. Customers are in a moderate buying mood Customers are in an aggressive buying mood 2. Momentum of the market Stable to losing momentum Slowly gaining momentum Rapidly gaining momentum 3. Need for a new firm in the market with your offerings or geographic location Low Moderate High 4. Extent to which business and environmental trends are moving in favor of the target market Low Medium High 5. Recent or planned entrance of large firms into the market Large firms entering the market Rumors that large firms may be entering the market No larger firms entered the market or are rumored to be entering the market Conclusion (expand fields and report findings, in discussion form, for each area) A. Industry attractiveness The Industry attractiveness is moderate B. Target market attractiveness The target market has high potential C. Market timeliness
  • 19. The timeliness coming into the market has high potential D. Industry/market feasibility (circle the correct response) Not Feasible Unsure Feasible E. Suggestions for improving industry/market feasibility. Part 3: Organizational Feasibility Issues Addressed in This Part A. Management prowess B. Resource sufficiency Assessment Tools Management Prowess · Use the following table to candidly and objectively rate the “prowess” of the founder or group of founders who will be starting the proposed venture. Management Prowess Assessment Tool Low Potential Moderate Potential High Potential 1. Passion for the business idea Low Moderate High 2. Relevant industry experience None Moderate
  • 20. Extensive 3. Prior entrepreneurial experience None Moderate Extensive 4. Depth of professional and social networks Weak Moderate Strong 5. Creativity among management team members Low Moderate High 6. Experience and expertise in cash flow management None Moderate High 7. College graduate No college education Some college education but not currently in college Graduated or are currently in college
  • 21. Resource Sufficiency · The focus in this section is on nonfinancial resources. Use the following table to rate your “resource sufficiency” in each category. · The list of resources is not meant to be exhaustive. A list of the 6 to 12 most critical nonfinancial resources for your proposed business is sufficient. An explanation of the rating system used in the first portion of the table is as follows: 1 Available 2 Likely to be available: will probably be available and will be within my budget 3 Unlikely to be available: will probably be hard to find or gain access to, and may exceed my budget 4 Unavailable 5 NA: not applicable for my business Resource Sufficiency Assessment Tool Ratings Resource Sufficiency 1 2 3 4 5 Office space 1 2 3 4 5 Lab space, manufacturing space, or space to launch a service business 1 2 3 4 5 Contract manufacturers or outsource providers 1 2 3 4 5 Key management employees (now and in the future)
  • 22. 1 2 3 4 5 Key support personnel (now and in the future) 1 2 3 4 5 Key equipment needed to operate the business (computers, machinery, delivery vehicles) 1 2 3 4 5 Ability to obtain intellectual property protection on key aspects of the business 1 2 3 4 5 Support of local and state government if applicable for business launch 1 2 3 4 5 Ability to form favorable business partnerships Ratings: Strong, Neutral, or Weak Strong Proximity to similar firms (for the purpose of knowledge sharing) Strong Proximity to suppliers Strong Proximity to customers Strong Proximity to a major research university (if applicable) Conclusion (expand fields and report findings, in discussion form, for each area)
  • 23. A. Management prowess There is a high potential B. Resource sufficiency Resource sufficiency is likely to be available C. Organizational feasibility (circle the correct response) Not Feasible Unsure Feasible D. Suggestions for improving organizational feasibility Part 4: Financial Feasibility Issues Addressed in This Part A. Total startup cash needed B. Financial performance of similar businesses C. Overall financial attractiveness of the proposed venture Assessment Tools Total Start-Up Cash Needed · The startup costs (which include capital investments and operating expenses) should include all the costs necessary for the business to make its first sale. New firms typically need money for a host of purposes, including the hiring of personnel, office or manufacturing space, equipment, training, research and development, marketing, and the initial product rollout. · At the feasibility analysis stage, it is not necessary for the number to be exact. However, the number should be fairly accurate to give an entrepreneur an idea of the dollar amount that will be needed to launch the firm. After the approximate dollar amount is known, the entrepreneur should determine specifically where the money will come from to cover the
  • 24. startup costs. · The total startup cash needed can be estimate using the following table. Total Startup Cash Needed (to Make First Sale) Capital Investments Amount Property 0 Furniture and fixtures 14000 Computer equipment 23000 Other equipment 6000 Vehicles 75000 Operating Expenses Amount Legal, accounting, and professional services 800 Advertising and promotions 4000 Deposits for utilities 1500 Licenses and permits 680 Prepaid insurance 6000 Lease payments 2500 Salary and wages 175000 Payroll taxes
  • 25. 32000 Travel 4000 Signs 1500 Tools and supplies 3000 Starting inventory 0 Cash (working capital) 30000 Other expense 1 0 Other expense 2 0 0 Total Startup Cash Needed = 378,980 Comparison of the Financial Performance of Proposed Venture to Similar Firms · Use the following tables to compare the proposed new venture to similar firms in regard to annual sales (Year 1 and Year 2) and profitability (Year 1 and Year 2). Comparison of the Financial Performance of Proposed Venture to Similar Firms Assessment Tool Annual Sales Estimate of Proposed Venture’s Annual Sales—Year 1 Explanation of How the Estimate Was Computed Estimate of Year 1 Sales 204,000__________
  • 26. Summary: How proposed annual sales, on average, compares to similar firms (circle one) Below Average Average Above Average I estimated me having 50 children at $85 a week. Estimate of Year 2 Sales 204,000__________ Summary: How proposed annual sales, on average, compares to similar firms (circle one) Below Average Average Above Average Same as above. Net Income Estimate of Proposed Venture’s Net Income—Year 1 Explanation of How the Estimate was Computed Estimate of Year 1 Net Income- $174,980 __________ Summary: How proposed net income, on average, compares to similar firms (circle one) Below Average Average Above Average I took the took total annual sales. Subtracted by total startup cost. Estimate of Year 2 Net Income _$29,020_________ Summary: How proposed net income, on average, compares to similar firms (circle one) Below Average Average Above Average Overall Financial Attractiveness of the Proposed Venture · The following factors are important in regard to the overall financial attractiveness of the proposed business. · Assess the strength of each factor in the following table. Overall Financial Attractiveness of Proposed Venture Assessment Tool Low Potential
  • 27. Moderate Potential High Potential 1. Steady and rapid growth in sales during the first one to three years in a clearly defined target market Unlikely Moderately likely Highly likely 2. High percentage of recurring income—meaning that once you win a client, the client will provide recurring sources of revenue Low Moderate Strong 3. Ability to forecast income and expenses with a reasonable degree of certainty Weak Moderate Strong 4. Likelihood that internally generated funds will be available within two years to finance growth Unlikely Moderately likely Highly likely 5. Availability of exit opportunity for investor if applicable Unlikely to be unavailable May be available Likely to be available Conclusion (report finding for each area) A. Total startup cash needed When doing the startup cost it was more than I thought it might
  • 28. be but I know there will be government funding and grants available to absorb some of the cost B. Financial performance of similar businesses When it comes to business I know it’s hard to turn a profit in first year but if my estimations are correct by year 2 I should start seeing a profit. C. Financial feasibility (circle the correct response) Not Feasible Unsure Feasible D. Suggestions for improving financial feasibility Overall Feasibility: Summary and Conclusion Overall Feasibility of the Business Idea Based on Each Part Suggestions for Improving the Feasibility Product/Market Feasibility Not feasible  Unsure  Feasible  Industry/Market Feasibility Not feasible  Unsure  Feasible 
  • 29. Organizational Feasibility Not feasible  Unsure  Feasible  Financial Feasibility Not feasible  Unsure  Feasible  Overall Assessment Not feasible  Unsure  Feasible  Conclusion—briefly summarize your justification for your overall assessment.
  • 30. With doing some more research on the industry I believe the overall assessment for my business is feasible, Judging by the data that I found I can see the business turning a profit by year 2. There is a lot more that I need to do to make this dream come to life but I believe I can make it happen. A 60 seconds elevator Pitch for a Business I was 8years old when I made my first hard earned cash. I got it from cleaning my father’s socks and car for nearly two months. While doing all this, I had a budget, I need $325 dollars to buy a laptop since I was sick of sharing the family desktop with my four other siblings and a bed switch since I always got in to trouble for leaving the lights on while I slept. We have heard of the Financial Planning services group, this group conducted a research during the recession and learnt that nearly half of American parents began educating their children about money- budgeting, spending, and saving with a hope making these children ‘money smart’. My business is setting up a Youth Center where children can be taught on financial responsibility. What sparks this idea? As a child, I learnt the art of hard work, saving and responsible saving. Today I have a household and I owe my current financial responsibility to the money management lessons I acquired in my childhood. The economy is at a downturn this creates the need for my target audience who are parents and educators, to teach children especially teens on money management and perhaps this will help them grow into amazingly budget conscious young adults. Parents could start this process off by including children in discussions on home expenses and income, laying strong emphasis on saving and developing a culture of research in children so they are able to ensure their purchases are smart. Educators on the
  • 31. other hand need to revise their educational curriculum and fit in money matters related units such as on share draft, lending, develop savings and investments. My name is and I hope to use my Youth Center, to secure America’s future by crafting its children into mini financial managers. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall