CIO Leadership: What We Can Learn from History to Drive Success in Today's Climate

761 views

Published on

Each year magazines and pundits suggest that the role of the CIO is changing. In a time where we have seen vendor consolidation, the pace of new technologies slow and business growth stagnate - does the CIO role really need to change again? Why does it feel as though IT still has trouble keeping up with demand? What can we learn from history to help us cope with the increasingly technical demands of our employees, customers and marketplaces?

Objectives of this presentation:
* How to stay ahead of your customer
* How to stay relevant to your business
* How to build a forward-thinking, solution-oriented culture in IT
* How to manage costs and still be innovative
* How to mitigate risk and make safe technology bets
* How to be the victor and not the victim

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
761
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
19
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • We always seem to do our projects when things are moving fast… we do not take full advantage of the slow time.
  • Barons telling the King what authority he had?Social Networking, Loss of Brand messaging/control, & Consumerization of IT
  • 80% of time and $ on maint. And 20% on new stuff.
  • This can help you quantify the risk profile of a given project. It is not intended to be used as an absolute – if it is it will not work for you. Businesses face different levels of risk all the time. What this tool can be use for, and very effectively, is to evaluate incremental or comparative risk between your project alternatives. In time, this tool can also be used to see if your average risk profile is migrating lower or higher. This can be indicative of changing business conditions that are favorable or require attention from a political perspective.
  • CIO Leadership: What We Can Learn from History to Drive Success in Today's Climate

    1. 1. © 2010 PSC Group, LLC
    2. 2. © 2010 PSC Group, LLC Objectives  How to stay ahead of your customer  How to stay relevant to your business  How to build a forward-thinking, solution-oriented culture in IT  How to manage costs and still be innovative  How to mitigate risk and make safe technology bets  How to be the victor and not the victim
    3. 3. © 2010 PSC Group, LLC
    4. 4. © 2010 PSC Group, LLC
    5. 5. © 2010 PSC Group, LLC Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases.
    6. 6. © 2010 PSC Group, LLC Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment.
    7. 7. © 2010 PSC Group, LLC Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US?
    8. 8. © 2010 PSC Group, LLC Failure at a business and personal level is a tremendous fear. Companies are risk- averse and need overwhelming proof before any project is justified.
    9. 9. © 2010 PSC Group, LLC Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful.
    10. 10. © 2010 PSC Group, LLC There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance.
    11. 11. © 2010 PSC Group, LLC People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell- job are over. It’s Joe Friday – just the facts ma’am.
    12. 12. © 2010 PSC Group, LLC It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions.
    13. 13. © 2010 PSC Group, LLC WARNING!
    14. 14. © 2010 PSC Group, LLC We exist to help others make better decisions. © 2010 PSC Group, LLC
    15. 15. © 2010 PSC Group, LLC
    16. 16. © 2010 PSC Group, LLC
    17. 17. © 2010 PSC Group, LLC Justinian Code
    18. 18. © 2010 PSC Group, LLC Magna Carta
    19. 19. © 2010 PSC Group, LLC
    20. 20. Lessons Learned Greeks – Know your role - We are enablers Romans Low maintenance Infrastructure lasts Standards prevent problems Simplify to Endure - KISS British – The power is in the hands of the users U.S. Know what the strategic plan is Anticipate what you need to learn & P.O.C. Team selection is critical to success
    21. 21. © 2010 PSC Group, LLC
    22. 22. © 2010 PSC Group, LLC Old New
    23. 23. © 2010 PSC Group, LLC Complexity is Killing Us Too Much Information Crazy Busy – No Time Tech is Constantly Changing
    24. 24. © 2010 PSC Group, LLC Complexity is Killing Us Too Much Information Crazy Busy – No Time Tech is Constantly Changing Old New
    25. 25. © 2010 PSC Group, LLC It’s all about processing the Past INFORMATION predicting the Future Observing the Present KNOWLEDGE WISDOM The VELOCITY of Information is Increasing
    26. 26. © 2010 PSC Group, LLC Thanks for the History Lesson… but we need more than that ! © 2010 PSC Group, LLC
    27. 27. How to stay ahead of your customer 1. Know your VALUE to ALL customers • Know your role Internally & Externally • Focus your time on your VALUE 2. Solidify the things that are taken for granted • Simplify & Standardize Infrastructure • Practice Moderation + Risk vs. Reward 3. Explore what is on the horizon • Listen and use POC’s to test the waters • Your best people on your biggest opportunities
    28. 28. How to stay relevant to your business 1. Know your VALUE to ALL customers • Know your role Internally & Externally • Focus your time on your VALUE 2. Solidify the things that are taken for granted • Simplify & Standardize Infrastructure • Practice Moderation + Risk vs. Reward 3. Explore what is on the horizon • Listen and use POC’s to test the waters • Your best people on your biggest opportunities
    29. 29. How to build a forward- thinking culture in IT 1. Know your VALUE to ALL customers • Know your role Internally & Externally • Focus your time on your VALUE 2. Solidify the things that are taken for granted • Simplify & Standardize Infrastructure • Practice Moderation + Risk vs. Reward 3. Explore what is on the horizon • Listen and use POC’s to test the waters • Your best people on your biggest opportunities
    30. 30. How to manage costs and still be innovative 1. Know your VALUE to ALL customers • Know your role Internally & Externally • Focus your time on your VALUE 2. Solidify the things that are taken for granted • Simplify & Standardize Infrastructure • Practice Moderation + Risk vs. Reward 3. Explore what is on the horizon • Listen and use POC’s to test the waters • Your best people on your biggest opportunities
    31. 31. How to mitigate risks 1. Know your VALUE to ALL customers • Know your role Internally & Externally • Focus your time on your VALUE 2. Solidify the things that are taken for granted • Simplify & Standardize Infrastructure • Practice Moderation + Risk vs. Reward 3. Explore what is on the horizon • Listen and use POC’s to test the waters • Your best people on your biggest opportunities
    32. 32. © 2010 PSC Group, LLC
    33. 33. © 2010 PSC Group, LLC For Production From Consumption Our Focus needs to be on Information Consumption
    34. 34. © 2010 PSC Group, LLC© 2010 PSC Group, LLC Location GPS Proximity Social Network Tools You were on fire tonight!
    35. 35. © 2010 PSC Group, LLC© 2010 PSC Group, LLC You were on fire tonight!
    36. 36. © 2010 PSC Group, LLC© 2010 PSC Group, LLC You were on fire tonight!
    37. 37. © 2010 PSC Group, LLC Low Support Models Predictable Sustainability SaaS Cloud Computing VDI Virtualization © 2010 PSC Group, LLC
    38. 38. © 2010 PSC Group, LLC BPEL Short Projects RAD Agile Development
    39. 39. © 2010 PSC Group, LLC
    40. 40. © 2010 PSC Group, LLC
    41. 41. © 2010 PSC Group, LLC© 2010 PSC Group, LLC Usability UX Design Interface Standards Platform Choices
    42. 42. © 2010 PSC Group, LLC PROJECT NAME 10x 10x What is this Project’s Risk Profile? 10 5 10 5 5 2 2 2 1 1 WORKSHEET CIOprojeval.revA It helps grow the business It helps the company scale profitably It lowers business risk (interruption) Does not require rollout or re-training It helps retain key employees/assets Business process is well understood Is using proven technology Lowers IT costs Is mandated or for compliance CIO Project Evaluator Is budgeted for success RISK PROFILE Positives (+) Negatives (-) 5x 5x 2x 2x 1x 1x 10 5 10 5 5 2 2 2 1 1 No supportive business sponsor Limited impact to line of business Requires cultural change for adoption Duration > stability of business process Can not quantify success Unrealistic expectations anywhere No time/budget for POC or discovery It’s work outside your comfort zone Using newer technology Addresses a symptom not a cause effective executives focus only on tasks that move their company forward; everything else can wait! 1 Good for morale 10 The project has a significant ROI 10 No defined objectives for a win 1 Getting there will be unpleasant - © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah http://www.davidseah.com OVERVIEW CIO Project Evaluator PROJECT NAME 10x 10x What is this Project’s Risk Profile? 10 5 10 5 5 2 2 2 1 1 WORKSHEET CIOprojeval.revA It helps grow the business It helps the company scale profitably It lowers business risk (interruption) Does not require rollout or re-training It helps retain key employees/assets Business process is well understood Is using proven technology Lowers IT costs Is mandated or for compliance CIO Project Evaluator Is budgeted for success RISK PROFILE Positives (+) Negatives (-) 5x 5x 2x 2x 1x 1x 10 5 10 5 5 2 2 2 1 1 No supportive business sponsor Limited impact to line of business Requires cultural change for adoption Duration > stability of business process Can not quantify success Unrealistic expectations anywhere No time/budget for POC or discovery It’s work outside your comfort zone Using newer technology Addresses a symptom not a cause effective executives focus only on tasks that move their company forward; everything else can wait! 1 Good for morale 10 The project has a significant ROI 10 No defined objectives for a win 1 Getting there will be unpleasant - © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah http://www.davidseah.com 2009 2009 This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used to see if your average risk profile is migrating lower or higher. This can be indicative of changing business conditions that are favorable or require attention from a political perspective. Perhaps the most useful application of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. If you wish to learn more about innovative & practical ways to leverage technology - contact us: PSC Group, LLC Jim Vaselopulos jimv@psclistens.com 847.517.7200 www.psclistens.com Copies are available at our pedestal between sessions
    43. 43. © 2010 PSC Group, LLC Simplify & Standardize Focus Value & Outsource Infrastructure Provide Context Make Info easier to digest and consume It’s all about TIME Business Velocity & ½ Life of Information Rampant Consumerism UX Design & Ease of Use Matter!
    44. 44. How to be the victor and not the victim 1. Know your VALUE to ALL customers • Know your role Internally & Externally • Focus your time on your VALUE 2. Solidify the things that are taken for granted • Simplify & Standardize Infrastructure • Practice Moderation + Risk vs. Reward 3. Explore what is on the horizon • Listen and use POC’s to test the waters • Your best people on your biggest opportunities
    45. 45. © 2010 PSC Group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` %^__a%bI c%d/. 0, Q%GGc% PROJECT NAME 10x 10x What is this Project’s Risk Profile? 10 5 10 5 5 2 2 2 1 1 WORKSHEET CIOprojeval.revA It helps grow the business It helps the company scale profitably It lowers business risk (interruption) Does not require rollout or re-training It helps retain key employees/assets Business process is well understood Is using proven technology Lowers IT costs Is mandated or for compliance CIO Project Evaluator Is budgeted for success RISK PROFILE Positives (+) Negatives (-) 5x 5x 2x 2x 1x 1x 10 5 10 5 5 2 2 2 1 1 No supportive business sponsor Limited impact to line of business Requires cultural change for adoption Duration > stability of business process Can not quantify success Unrealistic expectations anywhere No time/budget for POC or discovery It’s work outside your comfort zone Using newer technology Addresses a symptom not a cause effective executives focus only on tasks that move their company forward; everything else can wait! 1 Good for morale 10 The project has a significant ROI 10 No defined objectives for a win 1 Getting there will be unpleasant - © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah http://www.davidseah.com OVERVIEW CIO Project Evaluator PROJECT NAME 10x 10x What is this Project’s Risk Profile? 10 5 10 5 5 2 2 2 1 1 WORKSHEET CIOprojeval.revA It helps grow the business It helps the company scale profitably It lowers business risk (interruption) Does not require rollout or re-training It helps retain key employees/assets Business process is well understood Is using proven technology Lowers IT costs Is mandated or for compliance CIO Project Evaluator Is budgeted for success RISK PROFILE Positives (+) Negatives (-) 5x 5x 2x 2x 1x 1x 10 5 10 5 5 2 2 2 1 1 No supportive business sponsor Limited impact to line of business Requires cultural change for adoption Duration > stability of business process Can not quantify success Unrealistic expectations anywhere No time/budget for POC or discovery It’s work outside your comfort zone Using newer technology Addresses a symptom not a cause effective executives focus only on tasks that move their company forward; everything else can wait! 1 Good for morale 10 The project has a significant ROI 10 No defined objectives for a win 1 Getting there will be unpleasant - © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah http://www.davidseah.com 2009 2009 This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used to see if your average risk profile is migrating lower or higher. This can be indicative of changing business conditions that are favorable or require attention from a political perspective. Perhaps the most useful application of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. If you wish to learn more about innovative & practical ways to leverage technology - contact us: PSC Group, LLC Jim Vaselopulos jimv@psclistens.com 847.517.7200 www.psclistens.com
    46. 46. © 2010 PSC Group, LLC

    ×