How to be Relevant in 2011 - Selecting Technologies that are Business Enablers

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With limited budgets, staff, and time, CIO's must be shrewd in selecting the right projects, methods and technologies. Irrespective of elegance or merit, technologies must be evaluated in the context of business value.

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How to be Relevant in 2011 - Selecting Technologies that are Business Enablers

  1. 1. © 2011 PSC Group, LLC
  2. 2. Technology Selection Business Enablement © 2011 PSC Group, LLC
  3. 3. We exist to help others make better decisions. © 2011 PSC Group, LLC
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  5. 5. Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases. © 2011 PSC Group, LLC
  6. 6. Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment. © 2011 PSC Group, LLC
  7. 7. Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US? © 2011 PSC Group, LLC
  8. 8. Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified. © 2011 PSC Group, LLC
  9. 9. Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful. © 2011 PSC Group, LLC
  10. 10. There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance. © 2011 PSC Group, LLC
  11. 11. People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am. © 2011 PSC Group, LLC
  12. 12. People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am. © 2011 PSC Group, LLC
  13. 13. It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions. © 2011 PSC Group, LLC
  14. 14. When making business decisions…© 2011 PSC Group, LLC
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  17. 17. Focus on Processes Process – for Scale, Efficiency Agility Context, Context, Context Social, Location, Process, Environment, etc. It’s all about TIME Business Velocity + Half-Life of Information Rampant Consumerism Intuitive usability is no longer nice to have © 2011 PSC Group, LLC
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  19. 19. Right TIME, Right PLACE, Right PERSON Technology alone does not provide context CONTEXT is the product of Environment Information © 2010 PSC Group, LLC © 2011 PSC Group, LLC
  20. 20. v  Process based projects are critical because they have the best ROI and enable lasting change. v  Almost exclusively INVESTMENTS If you meet these criteria you have an v  Good candidates have three (3) characterisitcs INVESTMENT GRADE ‣  improve EFFICIENCY – good ROI PROJECT ‣  SCALE gracefully – sustainable improving ROI ‣  AGILITY in handling change – sustainable FIT © 2011 PSC Group, LLC
  21. 21. Seems Logical… but it’s just not that easy 2010© 2011 PSC Group, LLC
  22. 22. Who’s doing this? v  Radio Media Statistics Aggregator: Using OOXML to automatically generate documents to lower the cost speed the process of delivering value to clients. v  Specialty Lending Unit at a Large Bank: Using DW and custom .NET solution to speed month- end closing and easily add new products. © 2011 PSC Group, LLC
  23. 23. v  Location – Physical v  Social Networking ‣  GPS ‣  Relationship ‣  Proximity ‣  Impact/Exposure ‣  Inside/Outside v  Available Tools v  Location – Lifestyle ‣  UC, Headset, etc. ‣  Home, Work, Play v  Method of Interaction v  Business Process ‣  Laptop, Phone, etc. © 2011 PSC Group, LLC
  24. 24. v  Location – Physical v  Social Networking ‣  GPS ‣  Relationship ‣  Proximity ‣  Impact/Exposure Which Context is Missing? ‣  Inside/Outside v  Available Tools v  Location – Lifestyle ‣  UC, Headset, etc. ‣  Home, Work, Play v  Method of Interaction v  Business Process ‣  Laptop, Phone, etc. © 2011 PSC Group, LLC
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  26. 26. It’s all about WISDOM predicting the KNOWLEDGE Future INFORMATION The VELOCITY Observing the Present of Information is Increasing processing the Past © 2011 PSC Group, LLC
  27. 27. Who’s doing this? © 2011 PSC Group, LLC
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  33. 33. Who’s doing this? v  B2B Services Organization: Using Open Source , Agile and extensive UX to deliver customer applications that are highly contextual and interactive. v  B2B Field Service Organization: Extensive process and UX design to create the next generation field-service business applications. v  Consumer Product Company: Using iPhone application to provide a better product experience. © 2011 PSC Group, LLC
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  36. 36. OVERVIEW CIO Project Evaluator If you wish to learn more about This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative practical ways to absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us: evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used PSC Group, LLC to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200 In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x 10 Is budgeted for success 10 Addresses a symptom not a cause 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x 5 It lowers business risk (interruption) 5 Requires cultural change for adoption 2x 2x 5 Does not require rollout or re-training 5 Duration stability of business process 1x 1x Copies are available 2 It helps retain key employees/assets 2 Can not quantify success 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - RISK PROFILE 1 Lowers IT costs 1 It’s work outside your comfort zone at our pedestal between sessions 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x 10 Is budgeted for success 10 Addresses a symptom not a cause 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x 5 It lowers business risk (interruption) 5 Requires cultural change for adoption 2x 2x 5 Does not require rollout or re-training 5 Duration stability of business process 2 It helps retain key employees/assets 2 Can not quantify success 1x 1x 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - RISK PROFILE 1 Lowers IT costs 1 It’s work outside your comfort zone 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com© 2011 PSC Group, LLC
  37. 37. Agile Development BPEL RAD Short Projects © 2011 PSC Group, LLC
  38. 38. VDI Cloud Computing Virtualization SaaS Low Support Models Predictable Sustainability © 2011 PSC Group, LLC 2010
  39. 39. Location You were on GPS fire tonight! Tools Proximity Social Network © 2011 PSC Group, LLC 2010
  40. 40. Accounts Receivable Clerk Customer Inside Sales - Quoting © 2011 PSC Group, LLC
  41. 41. Platform Choices UX Design Interface Standards Usability © 2011 PSC Group, LLC 2010
  42. 42. © 2011 PSC Group, LLC
  43. 43. Focus on Processes Process – for Scale, Efficiency Agility Context, Context, Context Social, Location, Process, Environment, etc. Velocity of Business The half-life of information is short! It’s all about TIME It is the only thing we can not create © 2011 PSC Group, LLC
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  45. 45. Strategic Technologies for 1)  Cloud Computing 6)  Social Analytics 2)  Mobile Applications 7)  Context– Aware Media Tablets Computing 3)  Social Communications 8)  Storage Class Memory Collaboration 9)  Ubiquitous Computing 4)  Video 10)  Fabric-Based 5)  Next Generation Infrastructure Analytics Computers © 2011 PSC Group, LLC
  46. 46. OVERVIEW CIO Project Evaluator If you wish to learn more about This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative practical ways to absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us: evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used PSC Group, LLC to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200 In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x 10 Is budgeted for success 10 Addresses a symptom not a cause 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x !#$%# (%!#)*+*,-)(.)/01-)2*3-4/ A?% 3.0% :#$% -.% *)/% 2./)% ;.0-% 5 It lowers business risk (interruption) 5 Requires cultural change for adoption #.D)% S% ,/(D(*% :3$% -.% !#$%#$%%#()%*#+*)%,#(-./#*%--%,*.-$%.0-%-)%$-1/1%)(..2#(%(3(*)%450**%6/7)-85)/%6/7)-9%#%%:3%--%$%;))%/)()#)1%:)**=%%%!)%#1)%)/)%#$%-.%0$)%-#$%1#/2%-.%,*.-%.0-%/)1#*3% 2x 2x ((),-)1%,+)/$%#%-)%-3,#(*%;0$#)$$%(3(*)%#%./1)/%-.%#**0$-/-)%:)%#-%#$%;)$-%-.%#)$-%#%()/-#%-3,)$%.?%,/.@)(-$=% % %A-%$.0*1%;)%.-)1%--%-)%1#/2%A$%.-%-.%$(*)%#%--%-)%50**% *))/)%-)(.*.3%T%(.-(-%0$U% 5 Does not require rollout or re-training 5 Duration stability of business process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t helps retain key employees/assets 2 Can not quantify success 1x 1x .?%#*;*)%/)$.0/()$=%%A-%#$%.,)1%--%-#$%1#/2%:#**%)*,%?.$-)/%;)+)/%1#$(0$$#.$%:#-%-)%;0$#)$$%/)/1#%#)$-2)-%(.$#1)/D.$%-%%D2)%:)%-)3%:#**%3#)*1%2)#?0*%()=% YZ[=][=[^__% :::=,$(*#$-)$=(.2% 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - RISK PROFILE 1 Lowers IT costs 1 It’s work outside your comfort zone 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x 10 Is budgeted for success 10 Addresses a symptom not a cause 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x 5 It lowers business risk (interruption) 5 Requires cultural change for adoption 2x 2x 5 Does not require rollout or re-training 5 Duration stability of business process 2 It helps retain key employees/assets 2 Can not quantify success 1x 1x 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - RISK PROFILE `%^__a%bIc%d/.0,Q%GGc% 1 Lowers IT costs 1 It’s work outside your comfort zone 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com© 2011 PSC Group, LLC
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