Enhancing the Feed with Chatter
Topics and Apex
Peter Chittum, salesforce.com, Developer Evangelist
@pchittum
Jon Pappas, ...
Safe harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contai...
Peter Chittum
Developer Evangelist
@pchittum

Jon Pappas
Product Manager
@sfdcjp
Companies are turning to us to solve 3 key problems
Content, Conversation
Separate from Business

Disconnected Customers
a...
We answer with Social Intelligence technologies
Recommendations

Topics and Trends

Influence & Expertise
System of Topics – GA in Summer ‘13
ü  Reinvented for the enterprise
ü  Semantic Topic suggestions to assist
ü  Knowled...
Past 3 Releases: Topics and Expertise Focus
June ‘13

Summer

Nov ’14

System of
Topics GA
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
•...
Coming in Spring ’14
Topics in Global Search

Knowledgeable People
& Endorsements

Topics for Objects
Social Intelligence Extends Across Apps & Devices
Chatter Connect API
Access to topics and other sources:
recommendations,...
Topic Developer Landscape: Data and Triggers

Topic

Topic
Assignment

FeedItem
??? SPR14

trigger TopicAssignmentTrigger ...
Topic Developer Landscape: Apex and API

SOQL:

Topics

SELECT Id, EntityId, TopicId FROM TopicAssignment	

REST:
https://...
Topic Developer Landscape: UI
<topics:widget entity="{!itemId}" />
Topics Use Cases
Topic Auto Curation with Triggers
Topic Analytics and Visualization with Visualforce
Topic Actions with T...
Topic Auto Curation
Dreamforce	
DF13	

DevZone	

Heathcare	

GirlGeeks	
Healthcare	

GirlyGeeks	

Developer	
Housing	

Hot...
Demo
Lessons Learned
Administration-Enabled Code with Custom Setting
Standard Reporting: Who is Talking About?
What Am I Talking About?

Custom JS Libraries

Visualforce Charting
Compare My Topics with All Topics
Enhanced Chatter Profile with Sub-Tab
Demo
Lessons Learned
Subtabs for exposing information about users
Visualforce Charting = Easy
Visualforce Charting Data = Case ...
Old Story, New Twist
FeedItem Trigger vs TopicAssignment Trigger
Topic

Topic Assignment

Topic
Assignment

FeedItem

Feed Item

Topic is first...
Demo
DF13

DevZone

Developers

Salesforce

Topics
Succes
Peter Chittum

Jon Pappas

Developer Evangelist,
@pchittum

Product Manager,
@sfdcjp
DF13 Topics and Apex
DF13 Topics and Apex
DF13 Topics and Apex
DF13 Topics and Apex
DF13 Topics and Apex
DF13 Topics and Apex
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DF13 Topics and Apex

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DF13 Topics and Apex

  1. 1. Enhancing the Feed with Chatter Topics and Apex Peter Chittum, salesforce.com, Developer Evangelist @pchittum Jon Pappas, salesforce.com, Product Manager @sfdcjp
  2. 2. Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  3. 3. Peter Chittum Developer Evangelist @pchittum Jon Pappas Product Manager @sfdcjp
  4. 4. Companies are turning to us to solve 3 key problems Content, Conversation Separate from Business Disconnected Customers and Partners Employees Partners Customers Expertise and Ideas are Buried
  5. 5. We answer with Social Intelligence technologies Recommendations Topics and Trends Influence & Expertise
  6. 6. System of Topics – GA in Summer ‘13 ü  Reinvented for the enterprise ü  Semantic Topic suggestions to assist ü  Knowledge curated into Topic Pages ü  People and groups talking about topics identified ü  Trending topics upgraded and related topics introduced ü  Suite of 23 features to create an ecosystem
  7. 7. Past 3 Releases: Topics and Expertise Focus June ‘13 Summer Nov ’14 System of Topics GA •  •  •  •  •  •  •  •  •  •  •  •  •  •  •  •  •  Topics for Communities Topic Pages Topic Page- Publisher Topic Page- Talking About Topic Page- Favorites Topic Page- Recent Files Topic Page- Related Topics Topic Page- Groups Talking Topics Listview Profiles- Recently Talked About Groups- Recently Talked About Topics Reporting Trending Topics Algorithm Upgrade Semantic Topic Suggestions Multi-word Hashtags Topic Editor on Posts Topics in Search Results Winter ` Feb’14 Platform & Enhancements •  •  •  •  •  •  •  •  •  Spring Topic Permission Sets Topic Triggers Topics Connect for Apex Follow Topics Topic Page- Multidimensional Publisher Topic Influence Pilot Topics on Records Pilot Topics for Objects Topics Editor VF Component ng Comi Soon Next Generation Knowledge Discovery •  •  •  •  •  •  Knowledgeable People GA Endorsements GA Topics in Global Search GA Topics for Objects GA Topics as List View Criteria Knowledgeable for Objects Pilot
  8. 8. Coming in Spring ’14 Topics in Global Search Knowledgeable People & Endorsements Topics for Objects
  9. 9. Social Intelligence Extends Across Apps & Devices Chatter Connect API Access to topics and other sources: recommendations, experts, feeds, profiles, groups, messaging, data and more Custom & 3rd Party Business Apps Intranets & Portals Reporting Run custom reports and create dashboards to see what people are talking about. AppExchange Extend Topics to 3rd Party Partners in the AppExchange Mobile Apps
  10. 10. Topic Developer Landscape: Data and Triggers Topic Topic Assignment FeedItem ??? SPR14 trigger TopicAssignmentTrigger on TopicAssignment trigger TopicTrigger on Topic
  11. 11. Topic Developer Landscape: Apex and API SOQL: Topics SELECT Id, EntityId, TopicId FROM TopicAssignment REST: https://eu2.salesforce.com/services/data/v29.0/connect/topics/trending Chatter Connect API Namespace: ConnectApi.Topics.getRecentlyTalkingAboutTopicsForUser(null,u.Id).topics
  12. 12. Topic Developer Landscape: UI <topics:widget entity="{!itemId}" />
  13. 13. Topics Use Cases Topic Auto Curation with Triggers Topic Analytics and Visualization with Visualforce Topic Actions with Triggers Topics Administration with Visualforce and Apex
  14. 14. Topic Auto Curation Dreamforce DF13 DevZone Heathcare GirlGeeks Healthcare GirlyGeeks Developer Housing Hotel GirlyGeek Dreamforce 2013 Healtcare Dreamforce 13
  15. 15. Demo
  16. 16. Lessons Learned Administration-Enabled Code with Custom Setting
  17. 17. Standard Reporting: Who is Talking About?
  18. 18. What Am I Talking About? Custom JS Libraries Visualforce Charting
  19. 19. Compare My Topics with All Topics
  20. 20. Enhanced Chatter Profile with Sub-Tab
  21. 21. Demo
  22. 22. Lessons Learned Subtabs for exposing information about users Visualforce Charting = Easy Visualforce Charting Data = Case Sensitive Lot’s of JS libs for custom presentation Mashup of Aggregate SOQL and ConnectApi = Powerful!
  23. 23. Old Story, New Twist
  24. 24. FeedItem Trigger vs TopicAssignment Trigger Topic Topic Assignment Topic Assignment FeedItem Feed Item Topic is first class entity Hashtag Case/space insensitive Requires text parsing ConnectApi
  25. 25. Demo
  26. 26. DF13 DevZone Developers Salesforce Topics Succes
  27. 27. Peter Chittum Jon Pappas Developer Evangelist, @pchittum Product Manager, @sfdcjp

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