This presentation covers the topic of Robotic Process Automation, including an overview of why, where and how it works. There are some Retail based use cases also explored.

1. P R E S E N TAT I O N T E M P L AT E
CORPORATE
Joe Keating
Robotics in Retail
05.02.2019

2. The Hype
There is a jobocalypse coming and all human jobs are
at risk of being made redundant by Robots.
The Reality
Robotics reduce the need for repetitive human effort

3. The Challenge
To remove the unnecessary cost of expensive knowledge
workers who are doing simple repetitive unskilled tasks –
free them up to do more productive work.
Elevate human input up a level by allowing Robotics to
take care of the low level activities.
• Error levels inherent in manual tasks
• Time, resource and/or budget constraints
• High maintenance employees with low productivity
The Solution
Relevant pain points in business today
Automate processes by replicating actions of a user

4. The Current State of Robotics

5. Why is RPA useful?

6. Where has RPA come from?
• User Interface (UI)
Level Automation
• Application Agnostic
• Centrally Monitored
• Learns from
“experience”
• Uses Algorithms (e.g.
Neural Networks) for
Predictions
• Automates a single
exe (e.g. Excel)
• Multiple Users
• Simple
• Runs on one
computer
• Requires Refreshing
Macro
Recorders
Application
Macros
Robotic
Process
Automation
(RPA)
Machine
Learning
(ML)

7. How does RPA work?

8. The Proof..
Returns
Authorisation &
Processing
Inventory
Management
Loyalty Scheme
Administration

9. ..The Pudding
In-line assistance for
purchase processing

10. CustomerAgent
Create/Amend Policy Payment Method Pay Post-Pay Complete
Log in to SSP
Accept Policy?
Request Preferred
Payment Method
Call Ended
No
Card Payment?
No
Log in to Realex
YES
Enter Order
Details
Enter Payment
Details
YES
Confirm
Success
Log in to SSP
Locate
Account
Enter Payment
Details
Enter Receipt
Reason(s)
Enter Policy
Details
Process Complete
Alternative Flow
Before RPA
100 days per month reconciling payments
- Incorrect amount
- Incorrect reference, customer code
- Purchase not marked as paid
- No payment confirmation code
6 Manual
Steps

11. After RPA
CustomerAgentRobot
Create/Amend Policy Payment Method Pay Post-Pay Complete
Log in to SSP
Accept Policy?
Request Preferred
Payment Method
Call Ended
No
Card Payment?
No
Present RPA
Web Form
YES
Enter Credit Card
Details
YES Insert Confirmation
Details into SSP
(based on WorldNet
data)
Enter Policy
Details
Process Complete
Validate and Populate
Payment Details into
WorldNet
(based on SSP data)
Benefits
- Elimination of human error
in purchase process
- Improved compliance and
traceability
- Improved employee productivity
and increased morale
1 Manual
Step

12. Your data becomes your asset.
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