1. By: Jon Ladino

2. What Do You Know About Bentley
 Founded in 1917 as a school of finance and accounting
 Currently enrolls
 4,168 undergraduate students
 1,401 graduate students
 43 PhD students
 276 Full time faculty / 184 Part time faculty
 Over 95% of students find professional occupations or
enter graduate school after they graduate

3. Meet The Man: Bernie Driscoll
 2002 graduate of Bentley University
 Assistant Director of Facilities and Assistant Baseball
Coach
 Responsible for fitness center, student recreation, and
club sports
 Facilities and operations department is made up of
seven people

4. How To Build It: Structural Frame
 Department is structured as vertical top down model
 Bob DeFelice (Athletic Director)
 5 subgroups (Coordinate Laterally)
 Facilities and Operations
 Aquatics
 Sports Medicine
 Sports Information
 Sports Teams
 17 varsity teams

5. It’s All About The Flow of
Information
 Top down flow
 Individual departments focus on their own tasks
 Limited confusion for flow of information

6. What Is There To Do:
Student Activities
 Operated out of athletics instead of student life
 Intramurals, Club Sports, Fitness Center
 Adds to the duties assigned to the team

7. Pick Up The Phone:
Communication
 Once every three months there is an all staff meetings
 Specialized events also call for all staff meetings to
take place
 Subgroups meet more often to accomplish tasks and
stay on the same page

8. Write It Down:
Goals and Strategies
 Goals come from
 The University, Bob DeFelice, Heads of Subgroups
 Current Goals
 Get better in everything they do athletically
 Focus on academics and graduating seniors
 Offer more things through student activities
 Facilities and Operations
 Focus on the here and now
 Future planning comes from VP and higher up

9. Who’s Team Am I On?:
Team Building
 Athletic department serves as one big team
 Subgroups provide separate teams to work with
 Cohesiveness
 Specific sports teams work on bonding
 Still feels like a family

10. Touchy Feely:
Human Resources Frame
 Very tight group, work to help each other out
 “Mob Family”
 Bernie and others very close with DeFelice
 Loyalty to DeFelice turns to loyalty for the school
 Changing lives is the reward for our work
 Athletically
 Classroom

11. They Said What?! Conflict
 Conflict is not always a bad thing
 Bentley resolves conflict by,
 Common student centered goal
 Policies in place for questions
 Scheduling provides the most conflict
 Money and Fields provide problems
 Nickel and Dime vs. Big Stuff
 Not enough land

12. Vote For Me: Political Frame
 “There are politics in the office because there are
politics in every office” (B. Driscoll, 2013)
 Surround the work they do and decisions made
 Limited gossip

13. Put Up Your Symbolic Frame
 Bentley University Symbol (Country Club)
 Athletic department must match that
 Athletic department hub for students
 1,200 swipes a day to fitness center
 Intramurals
 New logo symbol of prestige

14. What Do I Know: Recommendations
 Structurally
 Attainable goals to measure
 HR Frame
 Maslow’s Hierarchy of needs

Basic, Social Belonging, Self-Actualization
 Employees need to reach higher level
 More educational conflicts