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Jerry howellfullweb
- 1. Jerry Howell Problem Solver Thorough Dedicated Resourceful Experienced Strengths ……..…trouble shooting, problem solving, communicating and interacting……….
- 2. Employment History 2008 - Huntington Ingalls Pascagoula, MS HVAC Maintenance Electrician 2006 - 2008 Quicklink Audio Video Shreveport, Louisiana Project Manager 2003 - 2006 Ambiance Digital Media Services Bossier City, Louisiana Owner 2002 – 2003 AV Express Shreveport, Louisiana Market Manager 1997 - 2001 Data General & EMC2 Duluth, Georgia Customer Support Center Consultant 1993 - 1997 Rayco Supply Mobile, Alabama Service Manager 1989 - 1993 Quality Micro Systems (QMS) Mobile, Alabama Tech II, Q.C. Inspector, Operator
- 3. Selected Accomplishments • Provided computer and networking support. • Interfaced with customers via phone and field service to resolve problems with workstations, servers, printers, tape products, and disk storage products. • Utilized Microsoft Office, Power Point, DOS, Windows, Unix, PC Anywhere, various diagnostic software programs, and other applications. • Became a MICROSOFT CERTIFIED PROFESSIONAL and a product specialist. • Contributed to and utilized a Knowledge database and maintained a call log. • Exceeded goals of a 30-minute response time and a 50% direct connect rate to achieve a 97% customer satisfaction rating for our customer support team. • Sustained a strong work ethic, taking after-hours calls and working Holiday and stand-by duty. • Utilized challenges as learning opportunities and handled priority changes calmly and effectively. • Administered time tracking and scheduling approvals. Supervised and trained other employees.
- 4. Education • 1993 Faulkner University Montgomery, AL B. S. in Business Administration honors 3.64 avg. • 1987 Jones County Junior College Ellisville, MS A. S. in Electronics Technology • 1993 Learned Functional American Sign Language
- 7. Diplomas
- 8. Contact Information Jerry Howell 3013 Jack’s Road Gautier, MS 39553 228-233-0216 jhowelljr@hotmail.com http://www.linkedin.com/pub/jerry-howell/7/b87/149 http://www.slideshare.net/jhowelljr/jerry-howellweb