Implementation Of A Comprehensive Incident Management...

Implementation Of A Comprehensive Incident Management...
BLTYH'S BOOKS INCIDENT SECURITY MANAGEMENT POLICY AND THE ISO/IEC 27035
The ISO/IEC 27035 standard embodies the acceptable practice for the management of information security and ascertains the guidelines for the
initiation, execution, maintenance and enhancement of information security management in organisations. The ISO 27035 standard is proposed to be
a guide for emergent organisations in developing and implementing their information security policies. The implementation of this standard will
improve an organisation's capability of tackling information security incidents adequately as well as allay the negative effects of such incidents either
directly or otherwise on their business operations. Proposed by this standard are five phases which organisations are encouraged to adopt in preparing
for information security incidents.
Blyth's Books information security incident management policy needs to reflect the advised activities expressed in the five phases of incident
management to be ISO 27035 compliant.
PLAN AND PREPARE
The plan and prepare phase is quite broad. This phase comprises of the establishment of a comprehensive incident management structure, the formation
of an Information Security Incident Response Team (ISIRT), creating awareness for the incident management structure and the testing of such
structure. Blyth's Books should include in their incident management policy a more comprehensive review of the vulnerabilities that are presently
associated with their
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Service Management : Service Maintenance And Configuration...
3.Service Transition
In Service Transition volume, the focus is on the implementation of the output of the service design activities and setting up of a production service or
modification of an existing service. It guides in developing and improving capabilities for introducing new services into supporting environments. It
often surrounds the "project" side of IT rather than business as usual (BAU). Topics such as managing changes to the BAU environment are covered in
this volume. The processes covered in this volume –
Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
Change Evaluation
Knowledge Management
4.Service Operation
It is in operations and focuses on providing best practice for meeting of Service–Level Agreements both to end–users and customers (where
"customers" are referred to individuals who pay for the service and negotiate the SLAs). It is the part of the lifecycle in which services and values are
actually delivered directly. Also, problem monitoring and balance between service reliability and cost is taken into considerations. The functions
include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in
Service Operation. The processes covered in this volume –
Event Management
Incident Management
Request Fulfilment
Problem Management

Advantages And Disadvantages Of An Airport
An airport is an aerodrome with facilities for commercial aviation flights to take off and land. Airports often have facilities to store and maintain
aircraft, and a control tower. An airport consists of a landing area, which comprises of an aerially accessible open space including at least one
operationally active surface such as a runway for a plane to take off or a helipad, and often includes adjacent utility buildings such as control towers,
hangars and terminals. An international airport has additional facilities for customs and immigration. Most of the world's airports are owned by local,
regional, or national government bodies. Airport transportation is one of the most crucial components of the transportation system. Annual passengers
enplaned generally... Show more content on Helpwriting.net ...
Reporting is done as per the agreed format and frequency from the service provider to the customer. Running an airport IT operation can sometimes
be hectic, since you need to keep everything up and running almost 24 hours every day. A small problem in IT systems can cause major delays and
disruptions for passengers and airlines. The new technologies are already set to revolutionize the airport journey. As increasingly empowered
passengers seek new ways to take control of their own travel experience, the industry has embraced ever more ingenious technologies and intelligent
innovations in answer to demands for an extraordinary airport journey. Be it to ease of navigation, reduce waiting times in queues, provide flight
information or help airports to plan, Information Technology is shaping air travel like never before. Primary KPI for Airport remains: On–time
performance for

The Importance Of Risk Management Strategy
This style also strongly influences our proposed approach for the platform support with IA/A&A activities. Whether we are supporting the submission
of a Risk Management Framework (RMF) package, assisting in the creation of policy, building A&A documentation, analyzing vulnerability findings,
or supporting tracking activities such as workforce IA training or Federal Information Security Management Act (FISMA), our focus is on the best
practice methods to enhance the overall organizational security culture and posture. This translates differently per each individual goal; however, a key
tenant is clear communication of expectations and making technical communications appropriate for the target audience. Simply put, it is our team's
belief ... Show more content on Helpwriting.net ...
Our team is well versed in both DIACAP and RMF, and the interaction with Committee onNational Security Systems Instruction (CNSSI) 1253 to
support FISMA compliance within the DoD. A final key component to our approach leverages our heritage in software development. Across our project
teams, we have created scripts and custom applications that automate the testing gaps left by IA tools, such as ACAS, in demonstrating compliance
against applicable STIG's, DODI 8500.2 or National Institute of Standards and Technologies (NIST) SP–800–53 policy. The results are included with
the test results as an artifact for the accreditation authorities and agents, providing for regression testing and historical progress purposes. Additionally,
we have a custom–built tool for testing result aggregation, digestion, and presentation. The custom tool creates an interactive POA&M and finding
aggregation presentation, which greatly enhances the ability of analysts in examining data, applying false positive information and exceptions across
large data sets, and provides custom reporting for all stakeholders. This tool is typically customized for the specific customers as part of the effort;
however, the team is fully capable of using customer–preferred products as required.
3.2.1.1 Digital Storytelling – MD5 exists as a unique kind of public–private

Human Service Manager Interview Questions
Interview Questions Q1. If we used an external organization to help us develop part of our service, what would that be called? Q2. Can you name
a risk that might occur whilst designing a service? Q3. Can you name 3 types of SLA? Q4. In your opinion, what should an SLA contain? Q5.
Why would you use SACM? Q6. What is an OLA? Q7. Why do we need CSFs? Q8. When would we create a Service Design Package? Q9. What
type of information would you store in the Service Catalogue? Q10. Can you give an example of a policy? Q11. Why would you use Change
Management? Q12. What are the steps you would follow when a Change Request comes in? Q13. What information would you attach to a Release
Policy? Q14. What inputs... Show more content on Helpwriting.net ...
What is ITIL? 2. What is IT Service Management (ITSM)? 3. What are the main differences between ITSM and ITIL? 4. Are you ITIL certified? 5. Is
it possible for an organization to be ITIL certified? How? 6. What is ISO 20000? How does it relate to ITIL? 7. What is an IT service? 8. What does
service management excellence mean to you? 9. What is the business value of ITIL? 10. What are the benefits of ITIL? Are there any drawbacks
to using ITIL? 11. Why has ITIL become such a popular framework? 12. What are the stages of the ITIL lifecycle? 13. What is the most current
version of ITIL? 14. How does ITIL help to reduce costs and minimize total cost of ownership (TCO) for IT investments? 15. Is it possible to calculate
a return on investment for ITIL? How? 16. Does ITIL improve time to market for new IT services? How? 17. Does ITIL reduce IT risks? How? 18.
What challenges might an organization have to implement ITIL processes? 19. What tools are required

The Pros And Cons Of Configuration Management Database
Due to a growing interest in adopting best practices across IT departments, particularly according to standards such as ITIL, many organizations are
now deciding to implement a configuration management database (CMDB). IT departments face numerous challenges in providing dependable
services that support a company's goals. Solving most of them requires a good configuration management strategy: without knowing what's in your
environment, you cannot hope to control it, maintain it, or improve it. Configuration Management Database Itil history/overview Initially,
Configuration Management Database (CMDB) term derives from ITIL – IT Infrastructure Library, which in turn is a set of best practices of divisions
or companies, engaged in providing services... Show more content on Helpwriting.net ...
If Configuration Management is applied to information systems, and not just to information technologies, the Configuration Management Database
(CMDB) can store and manage detailed information about users, IT organization personnel and business structures. These Configuration Items are also
subject to the Change Management process, for example, when hiring and firing employees. All Configuration Items should be included in the CMDB,
which tracks all IT components and the relationships between them. In the most primitive form, the Configuration Management Database is a set of
paper forms or spreadsheets. The purpose of the Configuration Management process is to assist with managing the economic value of the IT services
by supporting a logical model of IT infrastructure and IT services and providing information about them to other business processes. This is achieved
through the monitoring, identification, control and provision of information on the Configuration Units and their versions. The tasks of this process
contain accurate registration of detailed information about IT components and services provided by the organization, as well as providing accurate
information and documentation to support other Service Management processes

Application Of A New Database Management System
When selecting a new database management system, determine if the vendor offers auditing, reporting and data management tools. In addition, the
software should provide application level security and interface to the organization 's corporate–wide procedures for granting access to systems. For
example, authentication should allow a secure protocol, such as Secure Sockets Layer (SSL). In addition, data may need to be encrypted to ensure
additional protection. Application security gateways and database firewalls understand the application and track user access. Deep packet inspection
examines each packet going over the network to the database server to determine the type of access being attempted. Application security gateways can
provide ... Show more content on Helpwriting.net ...
To discover and document existing organizational policies, the solution selected should be able to automate a process of report production that covers
such topics as planning and organizing for database compliance, certification and control of database activities, risk assessment, and investigation and
disclosure of any exceptions. Having access to report templates that were built to address SOX implementations creates an ideal situation, since such
templates do not require a great deal of setup but still have the flexibility to be customized to company needs. All database requests must be able to be
logged and a full audit trail should be easily and automatically extractable from this information. This audit trail needs to contain such information as
which data was accessed, by whom, when, how, and from where. The exportable information can be maintained for as many years as necessary and
submitted to the proper authorities as required. Automated scheduling of SOX workflows and audit tasks and dissemination of relevant information to
responsible parties across the organization are also great time savers, helping to increase audit process efficiency.
When potential anomalies arise, the response must be instantaneous. Automatic alerts and access control help to handle situations in a timely and

The Importance Of Governance And Value Chain
Introduction IT governance is a way that organizations establish a structure for decision making, how they describe the leadership and establish who
will be accountable for the IT work that needs to be done. IT governance needs to start at the top and every other level in the organization need to
participate for it to be successful. Governance is especially important within IT because it helps them to better understand the requirements and
strategies of the business. IT is then in a better position to mitigate IT risks which in turn make them more of a value to the business than just an
expense.
IT Governance and Value ChainIT governance can be defined in many ways, but Weil (2004) best defines it as "specifying the framework for... Show
more content on Helpwriting.net ...
Information Technology Infrastructure Library (ITIL) fits IT service delivery because it is split into two generic standards which are service delivery
and support. Implementing Information Technology Infrastructure Library (ITIL) is a challenging undertaking for information technology (IT)
departments. ITIL requires orientations toward the customers' needs, services, and organizational processes, which more technically oriented IT
departments may find challenging. They go on to explain ITIL by letting us know that it consists of 25 processes, covering almost every task in IT
operations, which must be analyzed and redesigned during an ITIL implementation, and consequently, ITIL will affect almost every member of the
staff and lead to the rearranging of work practices and worker roles. (Iden, Eikebrokk, 2014, p. 292)
IS role in support of the value chain There has been a long need for IS governance within organizations. Information security governance is important
to organizations because they have a real need to change their views on IT functions and not just consider them to be solely technical issues. There
are four value streams in the IT value chain that the IS role supports. Those four steams are as follows: the strategy to portfolio, the requirement to
deploy, the request to fulfill and detect to correct. These four value streams are at the center of the service model. They work together and play a vital
role then it comes to the support or the supply chain.

Federal Information Security Management Act
Abstract
It's always important to defend our information from an unauthorized access. To support this, United States enacted a federal law for Information
Security in 2002, called FISMA. FISMA stands for Federal Information Security Management Act. FISMA features include policy development, risk
management and Information security awareness for federal agencies. In this paper, we shall discuss the purpose of FISMA act, what is NIST's role in
FISMA, FISMA implementation project, contemporary criticisms of FISMA.
Key Terms: NIST – National Institute of Standards and Technology
OMB – Office of Management & Budget
GISRA – Government Information Security Reform Act
Information Security – Protecting Information & information Systems from Unauthorized access.
Introduction
What is FISMA?
Federal Information Security Management Act (FISMA) is a U.S. federal law for Information Security, enacted in December 2002, with the intent to
protect government information against any natural or man–made threats. It is also referred to as Title III of the E–Government Act. This law would
want each and every federal agency to document, develop and implement an agency–wide program to provide Information Security for the Information
Systems that support the operations and assets of the agency. This act requires chief Information officers and the head of each agency to conduct
annual reviews of Information security programs and submit the results to OMB. The purpose of conducting reviews

MS 101 Answers Arranged Essay
True / False
1. In event notification, a device is interrogated by a management tool, which collects certain targeted data. This is called polling
True
1. Failed CI cannot be called as incident if service performance does not degrade
False
2. As per ITIL, a 'problem' is defined as the case of one or more incidents
True
1. Failure of a Configuration Item not resulting in disruption of service is also called as an incident
True
2. Utility and Warranty can be explained as Increases performance average and Reduces performance variation
True
3. Improvement cannot be achieved without clear and unambiguous accountabilities
True
4. Release Window is same as Change Window
True
5. Release Management should update KEDB for all error which is ... Show more content on Helpwriting.net ...
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6 p.m. Which ITIL process is responsible for solving
these difficulties on a structural basis?
Problem Management
16. Which of the following is a benefit of using ITIL?
That the quality and the costs of the IT services can be controlled more efficiently
All the above / Both of them
17. Effectiveness and Efficiency is the driver in every facet of the service operations, which of the following statement is true – 1. A measure of
whether the objective has been achieved is called effectiveness, 2. A measure of whether right amount of resources has been used to deliver an output
is called efficiency

Both 1 and 2 are correct
18. In the context of service operations managing day to day activities, which of the following statement is true – 1. Functions are logical concept
covering people and technology to perform tasks from a defined process on an ongoing basis, 2. Departments are the formal organization formed to
perform task from predefined process on an ongoing basis
Statements 1 and 2 are correct
19. Which of the following aspects of Service Management would be included in the scope of Event Management?
All of the above
20. Which statements about the Service Knowledge Management System (SKMS) are CORRECT?
All of the above
21. Significance of the events can be categorized as:
All of the above
22. Incidents can be logged by
All of the above
23. In Service Transition phase, Problem

The On The Integrity Of An Asset Is Reliable, Precise And...
1– Integrity: it is an insurance that an asset is reliable, precise and is not altered by unauthorized people. Deliberate acts (hacking) or accidental
(errors) can affect the integrity of various assets. One should know that the vast majority of impacts on the integrity are due to errors or negligence. To
protect the integrity, general measures are strict access control that allows the manipulation of the resource that an authorized person has, and the
clamping of the possible actions of the user to access a resource (pre queries formatted to access a database for example). Three organizational
principles involved in addressing the threats related to integrity: the "least privilege" that gives the minimum necessary rights to carry out its ... Show
The resulting understanding is also an aid to strategic decision and a reflection engine for policymakers. Finally, these tools can act as a source of
motivation and identification with the company for employees.
The company mission is a short text that defines the purpose of the company or its fundamental objectives. In other words, what it does and how it
does it.
The corporate vision is a concise and clear statement. It has a projection into the future of the mission; what the company wants to become and target it
wants to achieve.
The corporate values are the result of the company 's history and found its identity, its culture. The values promoted by the company, however, can
evolve to move towards the vision established.
Vision, Mission and Values of Sears
Vision
Enriching the lives of Americans in products, services, community involvement and experiences that help them enjoy every day.
Mission
Engage the hearts and minds of American to become their trusted retailer by:
–providing a product which is reliable and well produces to resist the rigorous American life;
–offers the best value for money after a wise choice;
–encourage innovation in the main categories of their business;
People who are passionate:
–act as leaders to motivate each other to offer the best possible service;
–acquire skills through resource sharing and

Essay On Data Breach
National Institute of Standards and Technology (NIST) and Federal Information Security Management Act of 2002 (FISMA) were established to
provide a set of standards, guidelines to assist all federal agencies in executing the FISMA and to assist in managing cost–effective programs to protect
organization's information and information systems. NIST founded on March 03, 1901 and now headquartered Gaithersburg, Maryland. Founded by
U.S. Congress, NIST was established to impose general measurement standards laboratory; it is a non–regulatory agency of the United States
Department of Commerce. The fledgling agency quickly assembled standards for electricity, length and mass, temperature, light, and time, and created
a system to transfer those ... Show more content on Helpwriting.net ...
It was noted that the OPM has all but ignored warnings from government auditors from the Government Accountability Office (GAO) and other internal
auditors regarding vulnerabilities (Hirschfeld–Davis, 2015).
Compliance The inspector general's office submitted a report on OPM in November 2014, in the report it states that OPM was not in compliance with
Federal Information Security Management Act (FISMA) 2002. This report suggests that OPM only met 75% of FISMA 2002 regulations. It was also
noted that "several information security agreements between OPM and contractor–operated information systems have expired" (Gallagher, 2015). The
federal government is required to comply with the E–Government Act of 2002 which state that government agencies must protect privacy, and
administer Privacy Impact Assessments (PIA's). E–Government Act of 2002 is an act to enhance the management and promotion of electronic
Government services and processes by establishing a Federal Chief Information Officer within the Office of Management and Budget, and by
establishing a broad framework of measures that require using Internet–based information technology to enhance citizen access to Government
information and services, and for other purposes (Public Law 107–347– E–Government Act of 2002, 2016). The Clinger–Cohen Act of 1996 also
known as The Information Technology Management Reform Act of 1996, is designed to

An Improved Ict Architecture Solution For Stakeholders Of...
An improved ICT architecture solution for the stakeholders of the Town of Port Hedland is provided in this section. The ICT service is primarily
based on the analysis of the strategic plan and is underlay the framework of ITIL V3. The solution will inform seven recommended mobile devices'
ICT services and then focus on ICT governance requirements. Seven ICT services, which are provided by mobile devices, are listed below:
1.Synchronous and asynchronous communication between the mobile devices and back office resources for the business institution This service can
help synchronous and asynchronous calls, online and offline access to the business institution 's back–office informational resources for the staff when
they utilize a mobile device to provide business services to external customers within the company. More specifically, adopting the Proxy WS
component enables to access resources. With help of the synchronous and asynchronous, staff will have exact same information provided by mobile
devices from the business back–office computer. This will promote not merely work efficiently but also job satisfaction and productivity. Moreover,
since the services is accurate and deliver on time, customer can gain a better services from the business in the community. 2.Remote support from
mobile applications Technically, this service is build by the log or data trace management. This services aims to record and store the business
application and system errors in order to reduce

Incident Response Plan Essay
Introduction
This plan will be required for knowledge of what to do for the high number of both laptop thefts and security incidents. This plan will have all required
information to handle these incidents quickly and effectively. This plan will also define the responsibilities of everyone involved with this plan at
MUSA.
Terms
These terms will be found throughout this plan:
Asset – anything that MUSA places value on.
Control – this can be anything used to manage risk; a person, software, or even this policy.
Data – any information that is stored by MUSA.
Incident – this is anything that is an unwelcome problem that could result in data loss or other security problem.
Incident Handling – is the proper way to mitigate incidents that arise during the course of normal business operations.
Risk – anything that could potentially have ill effects of the system.
Social Engineering – this is an attempt by an outside force to gain the trust of an employee to let them in the system.
Threat – possible danger to the system.
Vulnerability – this is a "loophole" in the system easily allowing an outside source in.
Responsibilities
The employees responsible for this incident response plan will be listed here along with their responsibilities:
Chief Security Officer – this person is responsible for all Information Security at MUSA. This person is the chief point of contact for MUSA as far as
Information Security is concerned. They must also ensure compliance with all

Airport Advantages And Disadvantages
An airport is an aerodrome with facilities for commercial aviation flights to take off and land. It provide facilities to store and maintain aircraft. An
airport comprises of a landing area, which comprises of an aerially accessible open space including at least one operationally active surface such as a
runway for a plane to take off, or some utility building like hangars, control towers and terminals. An international airport has additional facilities for
customs and immigration. Airport transportation is one of the most crucial components of the transportation system. Annual passengers enplaned
generally determine the way according to which various airports across the world are classified. 25 to 40 Million passenger category is a case in point....
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It allows airlines to provide the same customer services and agent functions at any airport with a CUPPS–Certified platform. The benefits to airports
provided by CUPPS are: It allows airports to introduce a common use environment to their location for the first time with less impact to their airlines It
provides consent to the airports to make a transition between suppliers of CUPPS–Certified platforms with little or no impact to their airlines Airports
should receive more competitive responses to their requests for propositions. This should ease the cost of common use environments to airports – a
savings that should be passed on to their tenant airlines The CUPPS brings the succeeding benefits to Vendors: A framework is provided to develop
a global solution based on industry standards It opens the global common use market to all interested participants on the same basis Homogenize the
global market in terms of a single standard to be applied CUPPS has been agreed as the single global standard by every IATA & ATA member

Essay On Cyber Security
Review of the Cybersecurity Industry
As innovation turns out to be increasingly incorporated into our communities, government and businesses, the need to secure data frameworks and
information immeasurably increase. In the current years, digital assaults have been fruitful in taking personal data and photographs from Apple's
consumer devices and personal identifiable information (PII) of government and state representatives from OPM. These assaults, which were broadly
announced by the media, are only two of numerous that have happened since the implementation of innovation in business, organizational and
governmental applications (Greenough, 2016). As digital assaults and dangers develop, so does the digital security marketplace. Digital ... Show more
content on Helpwriting.net ...
Cybersecurity is a concern for both the general population and private divisions (Jabbour, 2012).
Operational Risks
In spite of the fact that the enormous market for cybersecurity provisions and solution is mostly gainful, there can be a variety of risks associated with
the purchaser. As odd as it might sound, there might be dangers that accompany the usage of new security solutions, similar to a refreshed unified
threat management (UTM) gadget or a host–based intrusion detection software (HIPS). For instance, when a business obtains up–to–date digital
security solutions and chooses to implement that solution, there is some sort of risk that is associated with the implementation of that particular
security solution relayed down to the purchaser from the service provider. One known vulnerability in digital security solutions is an indirect access
(Backdoors). Commonly, a backdoor is a component put into security solutions by the provider to sidestep certain instruments and securities (Rouse,
2007). In spite of the fact that an indirect access is useful for the service provider, this becomes a risk to the purchaser. With learning of a secondary
passage, a malicious programmer can use it to increase unapproved access to data frameworks and cause enormous harm (Rouse, 2007). An indirect
access can permit digital burglary or digital surveillance to happen (Ellyatt, 2015).
In spite of the fact that

The Information Security Team Commits Confidentiality,...
The Information Security team commits to the confidentiality, integrity, and availability of assets. Even more, security policies clarify how the
company intends to protect company assets against similar breaches in the future. For example, the Monitoring and Logging Policy define the
following procedures to review:
systems logs; access reports; administrator and operator logs; fault logs.
Monitoring and logging are important to any information security program. In general, monitoring ensures users are doing legal activities on company
systems. To begin with, a risk assessment determines what computers and systems to log, and naturally, the informationsecurity team monitors the
high–risk systems. Next, trained personnel configure systems to facilitate monitoring and logging to track security incidents with approved system
utilities or auditing tools, in other words, scripts, log management software, and security incident event management (ISO, 2005). Also, management
will pre–approve tools, and controls will safeguard operational systems during the analysis process. Consequently, monitored systems and security
events generates an audit log entry, thereby producing a time–stamped reference trail. In the end, the monitoring and logging policy will aid in
protecting electronic protected health information (EPHI) on information systems.
Monitoring and Logging Policy Justification
First of all, a monitoring and logging policy is a crucial component of any security program

Dynamic Vulnerability Analysis, Intrusion Detection, And...
Dynamic Vulnerability Analysis, Intrusion
Detection, and Incident Response
Kevin M. Smith
CSEC662 – University of Maryland, University College
31 May 15
TABLE OF CONTENTS
Overview3
Greiblock Credit Union Policy Regarding Dynamic Vulnerability Analysis, Intrusion Detection, and Incident Response6
Purpose6
Scope6
Policy6
Dynamic Vulnerability Analysis6
Intrusion Detection7
Incident Response8
Enforcement9
Incident Response9
Metrics10
Incident Response11
References12
OVERVIEW
With the increase in threats over the past few years it is no longer acceptable for an organization to feel data is protected ... Show more content on

Helpwriting.net ...
Determining what hardware underlies applications and data – to identify servers (both physical and virtual), web based applications, and data storage
devices that hold critical and sensitive data.
Mapping of network infrastructure – to understand the network devices that applications and hardware depend on for secure performance.
Identification of controls already in place – including policies, firewalls, applications, intrusion and detection prevention systems, virtual private
networks, data loss prevention and encryption.
Running vulnerability scans – to identify known vulnerabilities within an organizational system.
Application of context to scan results – to determine which infrastructure vulnerabilities should be targeted first and most aggressively.
The goal of intrusion detection is to monitor network assets, detect anomalous behavior, and identify misuse within a network (Ashoor, Gore, 2011).
An intrusion detection system (IDS) is a device or software application that monitors network system activities for malicious activity or policy
violations and produces reports to a management station (Kashyap, Agrawal, Pandey, Keshri, 2013), additionally there are three types of IDS:
Host based IDS – monitors a computer system on which it is installed in order to detect intrusion or misuse by analyzing several types of logs files
including kernel, system, server, network and firewall logs, and compares logs with signatures for known attacks.
Network based

Lesson 8 Ch 14 Quiz
п‚· Question 1
0 out of 0.5 points
Many organizations use these certifications, along with vendor–neutral certifications, when evaluating prospective employees and personnel. What
kind of certifications are these?
Selected Answer:
[None Given]
Correct Answer:
vendor specific
п‚· Question 2
0 out of 0.5 points
Certifications can help identify you as someone who has pursued __________________________training and complies with in your chosen specialty.
Selected Answer:
[None Given]
Correct Answer:
industry standards
п‚· Question 3
0 out of 0.5 points
Which organization's certifications focus on a Common Body of Knowledge (CBK)?

Selected Answer:
[None Given]
Correct Answer:
(ISC)2
п‚· Question 4
0 ... Show more content on Helpwriting.net ...
Selected Answer:
[None Given]
Correct Answer:
Juniper Networks
п‚· Question 17
0 out of 0.5 points
Which credential provides a method to measure the knowledge and skills necessary for professionals involved in the process of authorizing and
maintaining information systems?
Selected Answer:
[None Given]
Correct Answer:
Certified Authorization Professional (CAP)
п‚· Question 18
0 out of 0.5 points
Today, one of the most common methods for identifying what skills asecurity professional possesses is___________________. It proves that the holder
has obtained some training.
Selected Answer:
[None Given]

Correct Answer:
certification
п‚· Question 19
0 out of 0.5 points
Which certification organization adds a plus sign (+) to the names of its certifications, such as Security+?
Selected Answer:
[None Given]
Correct Answer:
CompTIA
п‚· Question 20
0 out of 0.5 points
___________________ is a global provider of security, risk, and compliance solutions for enterprise environments. Their products include identity
assurance, data loss prevention, encryption, and tokenization devices. They also provide specific training and certifications to help security
professionals acquire and demonstrate the knowledge and skills to use their products effectively.
Selected Answer:
[None Given]
Correct Answer:
RSA
п‚· 0 out of 0.5 points
Which organization focuses on Web–related certifications?
Selected

Strategic Pre-Incident Analysis
I – Strategic Pre–Incident Changes
First, professional and strategic BCP training will be implemented on ongoing basis. Second, random BCP drills will be run throughout the year. Third,
BCP policies for each department will be developed and disseminated.
II – Ethical Use of Data by Employees and Protection of Customers Records We will employ high security IT systems, properly educate and train all
our employees on the ethical and appropriate use of internal data, as well as strictly monitor the use of all client information.
First, data will be protected with IT security systems to include the most effective firewalls, encryption protocols and auditing processes. Data will be
backed–up data using two systems, 1 local from separate ... Show more content on Helpwriting.net ...
High security, dual back–up systems will be in place to guarantee redundancy and lessen the wait time of the recovery.
III – Communication Plan
This plan is designed to ensure that major stakeholders of our company are aware of the current events. If a disaster occurs, during and following the
disruption, we will contact and inform our:
1.Students: to expect delays to resume normal classes.
2.Staff: not to come to work if conditions don't allow it.
3.Suppliers: not to deliver goods and expect payment delays.
4.Board of Directors – to advice on best course of actions.
5.Stockholders – to expect decreases in profits.
6.Community Leaders – to update communities.
7.Government Agencies – to inform corresponding agencies, state or federal, about delays for Financial Aid students and for advising on best course of
actions.
IV – Operations Restoring after a Disruption

In a worst case scenario, our data back has to be restored from the online repositories, contact with our vendors and overseeing agencies has to be
reestablished, and we will see after our students, employees and their families to find out how they are doing and how we can

Software Engineering : Software Development Cycle
Software Engineering Process When engineers design software, most engineers use a software development methodology known as the Software
Development Cycle (SDLC). The process is a structure that is one my might is imposed on the software development community. There are a number
of models for this process and all use a variety of methods, tasks, and activates during their own process. Here are two of the process models: Waterfall
Process – this is where developers execute their steps or phases in a defined order. In this order, they affirm requirements, analyze those requirements,
design a solution tactic, create a software framework that applies to the solution, develop code, test that code, deploy, and support their solution
(TutorialsPoints, 2016). Iterative Process – this process establishes a straightforward implementation of a subcategories of the software requirements
and iteratively improves the progressing adaptations until the complete system is implemented. At every iteration, design adjustments are made and
new useful abilities are enhanced. The simple idea behind this technique is to cultivate a system through repetitive cycles or iterative and in reduced
portions at a time or incremental (TutorialsPoints, 2016). In addressing the challenges of managing software development activities, there are more
than enough factors of consider. One consideration would be unreliable estimates regarding the size of the job and the time it takes are difficult issues to

Principles And Practices Of Incident Management And...
CHAPTER TWO
PRINCIPLES AND PRACTICES OF INCIDENT MANAGEMENT AND INCIDENT RESPONSE
STRENGTHS
The information security incident management policy of Blyth's Books was created in 2010 and has been reviewed four times in five years. Those
covered by its scope are clearly stated. It stresses the importance of incident management to the organisation and has the support of upper level
management.
This policy complies with the Computer Misuse Act (1990) which was an act made to secure computer systems and networks from unapproved access.
By complying with legal obligation, Blyth's Books can pursue legal or disciplinary action against anyone (employee or otherwise) guilty of breaching
their systems.
WEAKNESSES
The Data Protection Act (1998) ... Show more content on Helpwriting.net ...
Although some of the recommendations of the ISO/IEC 27035 have been implemented, a large part of the recommendations by the standard are yet to
be applied.
INCIDENT HANDLING AND MANAGEMENT
STRENGTHS
Detection and Reporting
The security incident management policy of Blyth's Books is quite comprehensive in the aspect of the detection and reporting of information security
events. Detection and reporting of a security incident is vital for an organisation's survival. If an organisation's stakeholders and employees cannot
detect when an incident has occurred or have detected one but cannot report owing to the fact that how and whom to report to is unknown, the
remainder of the incident management procedure which is aimed at getting the organisation back on its feet information security wise cannot be put
into process. No one can handle or respond to an incident they have no knowledge of. The security incident management policy of Blyth's Books was
pretty comprehensive in outlining what security incidents are and how they could be identified by those covered in the scope of the policy. A review of
Norwegian organisations and institutions performed in 2005 where strategies for data security incidents were analysed demonstrated that statistics

Tft2 Task3 Essay
TFT2 Task 2
Thomas Garner
Student ID: 336227
Information Security Modification Recommendations Service Level Agreement Between Finman Account Management, LLC, Datanal Inc., and
Minertek, Inc.
After careful review of the current Service Level Agreement(SLA) "A Service Level Agreement for Provvision of Specified IT Services Between
Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc." we have determined that standard Information Technologysecurity measures
have not been addressed fully. Following are the recommended changes highlighted in the specific sections that need to be addressed. These changes
are being recommended to protect Finman's data and intellectual property. Established standards such as Best ... Show more content on Helpwriting.net
...
Datanal will establish an Access Control List (ACL) and create Group Policies (GP) to establish authentication and authorization to specific network
resources for users. Establishment of a Third Party Verification (TPV) process will provide confidentiality and integrity to meet current industry
standards. Secure backup solutions that are compliant with industry standards will be established to insure the integrity of data. Datanal will insure
compliance with International Trade Agreements, Federal patient laws, copyright laws and fair trade agreements forInformation Security (IS).
TFT2 Task 2
Thomas Garner
Student ID: 336227
Section 4 Statement of Intent Modifications:
As recognized by leading research and consulting firms with knowledgeable, skilled management, advanced state–of–the–art IT affords extraordinary
opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize
their full potential with highly specialized technical knowledge and management skills readily available only in smaller firms focused primarily or
exclusively on such applications. Through State of the art IT Security Management (ITSM) processes such as threat management, auditing, encryption
and customer education will be used to prevent misuse and/or abuse of Finman's IT resources or services.

1. Justify how your recommendations will limit use, sharing,

The Best Suitable Corporate ICT Governance Model for the...
The aim of this report is to analyse the best suitable Corporate ICT Governance model (if any) for the GobГЎn Saor Construction Group (GSC). This
report describes different ICT Governance characteristics and solutions from the concepts to the recommendation for the specific case of GSC
described in the following sections:
ICT Governance: describes what ICT Governance is, including its expected benefits, its possible problems and the main ICT Governance alternatives.
GobГЎn Saor Construction: specifies the actual status of GSC in terms of ICT Governance including the main problems and barriers of adoption of
new ICT Governance policies
Recommended Approach: proposes ICT Governance structures for GSC (if required). Also specifies the specific expected RoI for GSC and the
recommended stages for the ICT Governance framework acquisition
2ICT Governance
Based on a report by AMR Research 75% of IT organizations have little oversight over their project portfolio, this can cause duplicity of projects and
increase the total cost of IT expenditure. Dennis S. Callahan CIO of Guardian Insurance claims that portfolio management has reduced their companies
overall IT application expenditures by 2% and maintenance cost have been reduced by a 12%, Eric Austvold, a research director at AMR Research,
says that portfolio management reports has saved 2 to 5% annually on companies IT budgets. IT portfolio management can be defined in the company
ICT Governance. (Datz, 2003)
But what is ICT

Vlt 2 Task 4 Essay
RMF Tasks| Status (done/not done)| Discuss how you determined the status of each task. Consider the following: If done, is it complete? Where is it
located?If not done, what are the recommendations for completing? Where the results should be saved? | External documents needed for task| RMF
Step 1: Categorize Information Systems| 1.1Security CategorizationUsing either FIPS 199 or CNSS 1253, categorize the information system. The
completed categorization should be included in the security plan.| Not done| As highlighted in the risk assessment, there is no security plan done (p.18).
Add the security categorization information to the security plan.The security categorization that was completed in the risk assessment can be included ...
Show more content on Helpwriting.net ...
The registration allows to creating efficient tracking tools that are important for security status reporting in harmony with organizational policy.It could
be registered with organizational or management offices| CNSS 1253 for national security systemNIST 800–37Page 21–22 | RMF Step 2| Select
Security Controls| 2.1Common Control IdentificationDescribe common security controls in place in the organization. Are the controls included in the
security plan?| Not included| "Security controls are the management, operational, and technical safeguards or countermeasures employed within an
organizational information system to protect the confidentiality, integrity, and availability of the system and its information" (NIST SP 800, 2009). The
control allows the organization to efficiently mitigate the risk coming from the use of information System (IS) to conduct business operations and
processes.| NIST SP 800–37Page 24–2| 2.2Security Control SelectionAre selected security controls for the information system documented in the
security plan?| Not documented| The security controls for the information system should be documented in the security plan. The security controls
implementation must align with the corporate objectives and information security architecture. The security architecture provides a resource to allocate
security controls. The selected security controls for the IS must be defined and

The Information Status Of The Information Technology...
Abstract
The analysis will pose a good go ahead in the industry and it will eliminate the possibility of too much theorization. The main aim of the paper is to
avoid the problem of too much theory about the fore mentioned ITIL. The data that will be used will be usable will be mainly from the survey of the
companies which are in the Nordic region. (Cartel, 2015)
The research focuses on the investigation of the implementation of the information status of the Information Technology Infrastructure Library
(ITIL).This research poses an advantage of investigating the implementation of the ITIL functions and processes and the impact it has on the
implementation in the real life situations.
Main Aims
Investigate how to implement the ITIL ... Show more content on Helpwriting.net ...
The only notable figures who have contributed greatly to this industry are Aileen steel who with her colleagues has conducted an annual survey in
Australia giving very distinct exceptions in this industry. (J.Iden, 2016)
The software tools are based on the module programs most commonly each ITIL process is assigned one module for efficiency and keeping track. The
software is divided into three types namely
Gold
Silver
Bronze
The above categorized types of software tools are divided on the basis of the height of the level of their compliances to the ITIL functions and needs.
The main achievement was that42 softwares were licensed to operate and work to promote the services in the information technology world. Based on
the open software many companies are on a rise to develop their own software and this is a positive step worthy acknowledging
Introduction of the implementation of ITIL involves more than just words to make it a success, so many tools are involved besides the model itself,
which include the software tool for ITIL and management of the whole project as a whole. The main purpose of the software tool is to keep track of the
cases which are handled by different types of processes. They are also used for logging of the

Principles And Practices Of Incident Management And...
CHAPTER TWO
PRINCIPLES AND PRACTICES OF INCIDENT MANAGEMENT AND INCIDENT RESPONSE
STRENGTHS
The information security incident management policy of Blyth's Books was created in 2010 and has been reviewed four times in five years. Those
covered by its scope are clearly stated. It stresses the importance of incident management to the organisation and has the support of upper level
management.
This policy complies with the Computer Misuse Act (1990) which was an act made to secure computer systems and networks from unapproved access.
By complying with legal obligation, Blyth's Books can pursue legal or disciplinary action against anyone (employee or otherwise) guilty of breaching
their systems.
WEAKNESSES
The Data Protection Act (1998) provides the principles which must be adhered to in order to ensure the total protection of data while the International
Organisation for Standardisation (ISO) 27035 presents organisations with guidance in the management of information security incidents. This standard
stipulates that an organisation should have a clear and concise information security incident management policy. The security incident management
policy of Blyth's Books while compliant with the Computer Misuse Act (1990) does not show that it is compliant with the Data Protection Act (DPA)
(1998) and the DPA (1998) being a legal aspect of the International Organisation for Standardisation (ISO) 27035, which must be adhered to, this policy
is also not compliant with the standard.

Implementation Of A Comprehensive Incident Management...
BLTYH'S BOOKS INCIDENT SECURITY MANAGEMENT POLICY AND THE ISO/IEC 27035
The ISO/IEC 27035 standard embodies the acceptable practice for the management of information security and ascertains the guidelines for the
initiation, execution, maintenance and enhancement of information security management in organisations. The ISO 27035 standard is proposed to be
a guide for emergent organisations in developing and implementing their information security policies. The implementation of this standard will
improve an organisation's capability of tackling information security incidents adequately as well as allay the negative effects of such incidents either
directly or otherwise on their business operations. Proposed by this standard are five phases ... Show more content on Helpwriting.net ...
The benefits of a detailed information security management structure to the organisation needs to be identified to the upper level management board to
garner their commitment to the policy. The ISO 27035 standard lays emphasis on top level management approval because it guarantees the availability
of resources and support for incident management processes.
The formation of an ISIRT is an essential activity in the plan and prepare phase. ISIRTs provide organisations with the suitable proficiency to assess,
respond to and learn from information security incidents. Blyth's Books should establish an Information Security Incident Response Team (ISIRT) that
encompasses individuals from different departments in the organisation. Their contact information should be accessible to all in the organisation. Their
roles should be clearly defined with regards to synchronization and rapport with other parties, feedback to the management, communication and
relationship with other departments in the organisation. Mechanisms of assistance which comprises tools such as Intrusion Detection Systems (IDSs),
Intrusion Prevention Systems (IPSs) and log monitoring systems should be set up and put into effect to aid the ISIRT in monitoring and detection.
Every personnel and partner organisation covered under the scope of Blyth's Books incident management policy should be acquainted with the incident
management structure and understand the advantages of such a

Corporate Governance in Australia
Introduction A decade ago, the term 'corporate governance' was barely heard. Today, it's like climate change and private equity, corporate
governance is a staple of everyday business language and capital markets are better for it (ASX 2010). Therefore, corporate governance can be
defined as a term that refers broadly to the rules, processes, or laws by which businesses are managed, regulated, and controlled. The term can refer to
internal factors defined by the officers, stockholders or constitution of a corporation, as well as to external forces such as consumer groups, clients, and
government regulations (Farrar, 2009). But Spafford (2003,p. 24) stated that Corporate Governance is a manner in which the power of a corporation is
exercised in the running of the corporation's total portfolio of assets and resources with the objective of maintaining and increasing shareholders'
long–term value while taking into account the interest of other stakeholders. It therefore tends to ensure that leaders act in the best interests of the
corporation and its stakeholders. Besides that it enhances effectiveness, competitiveness and sustainability of the corporation (Spafford,2003). Outline
brief history of corporate governance The history of Corporate Governance can be traced back to the year 1929 according to Taborda (2009,p. 21),
when the first Governance legislation known as Great Crash (GC) was enacted in response to corporate excess. Arguably, the objective of the legislation

The Importance Of Infrastructure Security By Analyzing One...
Introduction
During the last decade, information technology has become an increasingly pervasive issue present in each of the corporate structures (Exhibit 1). Even
more recently, the idea of utilizing a cloud–based infrastructure has become an idea that is more and more adopted by the business in an intent to
facilitate data processing and availability. Nevertheless, with cloud computing comes several confidentiality issues that worry its users, especially those
users who utilize the platform to transit huge amounts of delicate information. These issues have led companies to establish IT departments that are
able and equipped to handle the data challenges such as data theft, among others, that arise with the information being on the ... Show more content on
Helpwriting.net ...
The breach was carried through what is referred to as a memory scraping software, which once installed in a computer, is able to store sensitive
information such as: names and credit card numbers. Although, it is unknown how these hackers were able to install this software into target's point
of sale systems, experts affirm that it could have been installed by anyone who had access to the company's POS system. What is scary is that this
malicious software could have been downloaded by a target employee after innocently clicking on a link from an anonymous email or downloading a
free disguised software program from the internet. The software could have also been installed by the thieves themselves through a physical security
breach into any of Target's thousands of stores nationwide or even in its headquarters. To make matters even worse, the breach could have also
intentionally come from someone within the IT department in the organization. Whichever the case may be, I guess we will never know. What is
important to recognize though, was this giant's response to deter the breach and its actions in restoring and improving the organization's IT structure.
Target's Response
After the data breach that the company experienced, Target knew that something must change in order to improve their security in the system and
improve customer credibility. For this reason, Target, amongst many other things, decided to launch

Regulatory Standards Of The Federal Information Systems...
Within this writing assignment I will discuss the following regulatory requirements comprise of the Federal Information Systems Management Act
(FISMA), Sarbanes–Oxley Act (SOX), Gramm–Leach–Bliley Act, Payment Card Industry Standards (PCI DSS), Health Insurance Portability and
Accountability Act (HIPAA), and Intellectual Property Law. I will also discusssecurity methods and controls which should be applied to ensure
compliance with the standards and regulatory requirements. I will explain the guidelines established by the Department of Health and Human Services,
the National Institute of Standards and Technology (NIST), and other agencies for ensuring compliance with these standards and regulatory
requirements.
During daily operations, ... Show more content on Helpwriting.net ...
Title III of the E–Government Act, entitled the Federal Information Security Management Act (FISMA) requires each federal agency to develop,
document, and implement an agency–wide program to provide information security for the information and systems that support the operations and
assets of the agency, including those provided or managed by another agency, contractor, or other sources (Staff, 2016). FISMA was amended by The
Federal Information Security Modernization Act of 2014. The amendment was established to modernize the Federal security practices to focus on
security concerns. The results of these changes will strengthen continuous monitoring, continue focusing on agency compliance, and report on issues
caused by security incidents. FISMA, Paperwork Reduction Act of 1995 and the Information Technology Management Reform Act of 1996
(Clinger–Cohen Act), clearly highlights the plans for a cost–effective security program. In support of and reinforcing this legislation, the Office of
Management and Budget (OMB) through Circular A–130, "Managing Federal Information as a Strategic Resource,"1 requires executive agencies
within the federal government to:
Plan for security
Ensure that appropriate officials are assigned security responsibility
Periodically review the security controls in their systems
Authorize system processing prior to

Incident Response And Forensics Investigation Essay
Introduction
Incident response and forensics investigations are closely related aspects of managing the activities that occurs after an information technology (IT)
incident occurs. In this paper, we will explore the various aspects of incident response and forensics as they apply to an IT incident and by
examining the details in the enclosed case study, we will show how those aspects apply to that situation. To begin with, we will discuss the differences
between incident response and forensic activities. Next, we will cover some of the challenges involved with first responder handling of evidence as it
applies to incident response and computer forensics. We will also be covering some of the steps required for a comprehensive forensics and incident
response plan. Additionally, we will outline the steps required for effective integration of forensics and incident response procedures in externally
contracted forensic situations. Lastly, we will present a brief evaluation of the incident response resources available to manage incident response and
forensics activities. The Differences Between Incident Response and Forensics
Understanding the differences between incident response and forensic activities is a key aspect of any effective organizational IT management plan.
Due to their similarities and their close relationship to each other, these terms are sometimes used interchangeably but it is important to understand they
each have their own specific function. Both

Information Technology And Service Management
What is ITIL? Information technology infrastructure library gives businesses a set of best practices and theories to adopt in order to sustain and
develop a successful IT service management function. ITIL has been created by the UK government's central Computer Telecommunication agency,
which is not only used by the UK but internationally by government bodies to commercial organizations (Wheatcroft, 2007). The framework covers
best practices for 13 service level management processes, which are crucial for every day business functions, which include: Availability management
Service level management Incident management Problem management Financial management Configuration management Capacity management
Change management Continuity management Release management Knowledge management IT service continuity management Security
Management As it would be inconvenient to have 13 publications, these processes have been merged together to create 5 publications that make up
ITIL: Service strategy, focuses on creating a set of IT services for the customer based on their requirements (Knapp, 2014). Service design focuses on
the development and maintenance of these services (Knapp, 2014). Service transition focuses on these new services and adjustment to the company,
without causing disruption (Knapp, 2014). Service operation focuses on creating effective IT support for these IT services (Knapp, 2014). Continual
service improvements focus on

Through Office Of Grants Giveaway (HBWC)
The primary purpose of the organization is to uphold improvements in the quality and value of healthcare grants through government aided research,
assessment, and sharing of data. Through Office of Grants Giveaway (OGG) the company allocates medical donations to hospitals. The Health Body
Wellness Center's (HBWC) through OGG takes an initiative of tracking the grants distributed to small hospitals, to achieve this, the company has
contracted We Automate Anything (WAA) and given them the responsibility of implementing the small hospital grant tracking system. This system
enables them to allocate and track the gifts within a specified period. OGG assigns awards to one hospital and follows how they have been utilized
within a period of one month. The unused portion of the subsidy is recalled and issued to another hospital. This is done in a continuous and rotational
manner.
The organization has a security objective of protecting the database from being altered. Since the data is held in the system, there are regulations that
have been set to the users, and there are also limits to the functions that each user performs. In this case, there are three categories of users each with
clearly defined responsibilities. For instance, the administration team has been given full control of the application in that they can even alter codes and
perform any variations to the database objects. The other groups of users are the executives; these have the ability to access all the information

An Evaluation of Information Security and Risk Management...
An abundance of information security and risk management theories are prevalent; however, it can be difficult to identify valid and applicable
theories. In the reading to follow, several information security and risk management theories are evaluated. These theories are presented and employed
via various frameworks, models, and best practice guidelines. An assessment of sufficient research pertaining to these theories is addressed, along with
a consideration of the challenges that arise from a lack of research.
Theories
The evolution and understanding of the importance of information security and risk management originates from the awareness for the potential of IT in
business functions and as a business enabler. This was then ... Show more content on Helpwriting.net ...
Control Objectives for Information and Related Technology (COBIT). Originally published in 1996, COBIT is a globally recognized framework
centered on controls pertaining to IT governance (Burch, 2008). The Information Systems Audit and Control Association (ISACA) established the
framework in conjunction with the IT Governance Institute. As the framework has evolved to encompass the management of IT in addition to IT
governance, COBIT 5 was unveiled in April of 2012 and declared by ISACA to be "...the only business framework for the governance and
management of enterprise IT" (ISACA, 2012c). COBIT 5 for Information Security has also been developed by ISACA and is intended to be an
encompassing framework to link together with other frameworks and information security best practices. Such frameworks and standards that COBIT
5 for Information Security is complemented by include ISACA's Business Model for Information Security (BMIS), the Information Security Forum's
(ISF) Standard of Good Practice, the ISO/IEC 27000 series, NIST SP 800–53a, and PCI–DSS (ISACA, 2012a; ISACA, 2012b).
International Organization for Standardization (ISO). ISO has developed countless internationally recognized standards in conjunction with the
International Electric Commission (IEC). As declared by Burch (2008):
ISO has developed more than 16,000 international standards for stakeholders such as industry and

Im/It Service Management
Introduction Only the most progressive organizations are adopting best practices in IM/IT service management, while many IM/IT departments
continue to rely on informal, "seat of the pants, " error–prone processes. This leads to reactive "fire fighting" operating norms within IM/IT
departments, when formal, proactive approaches would be more effective. Recent studies suggest that one of the most accurate indicators of IM/IT
departmental effectiveness in delivering quality services is the percentage of unplanned work in which the departments is engaged (Glandon, Smaltz,
and Slovensky, 2008, p. 170).
Why does unplanned IM/IT work increase costs? Glandon et al. (2008) describes unplanned work as any activity in the IM/IT organization ... Show
176). Incident management on the other hand, is the process by which "troubled calls" or incidents are managed to resolution. The goal of incident
management is "to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best
achievable levels of availability and service are maintained." In most organizations with a central service desk function, all incidents are channeled
through the service desk. Typically, central IM/IT service desks are organized to provide three levels of support. These levels of support include
first–level support services, second–level support services, and third–level support services (Glandon et al., 2008, p. 179–180). Process management is
the process by which recurring incidents are analyzed to determine and provide permanent solutions for root causes. The goal of problem is "to
minimize the adverse effect on the business of incidents and problems caused by errors in the infrastructure and to proactively prevent the occurrence
of incidents, problems, and errors. Problem management is focused on determining the underlying root cause of incidents (Glandon et al., 2008, p.
182–183). Change management is the process by which changes are introduced into the computing environment of an organization. To effectively
administer needed changes to the IM/IT infrastructure, organizations generally have in place a change review or committee or change advisory

Taking a Look at Availability Management
Table of Contents
Introduction1
What is Availability Management?1
What does it consist of?2
How does Availability management Work?2
What is the IoE?2
Issues Surrounding IoE3
Advantages of IoE3
Disadvantages of IoE3
Linking IoE to Availability management3
Impact of IoE on Availability Management3
Positive Impact3
Negative Impact4
Conclusion4
References4
Bibliography4
Introduction
In this research assignment I will be discussing the impact of Internet of everything on availability management. I will begin by discussing
availability management about what it is and how it works and then I will go into discussing the IoE by giving a brief explanation about what it is
and what it can do etc. only then will I go on to discuss the impact of IoE on availability management. This assignment to the best of my ability is that
of my own with help of certain resources, so enjoy the read and hopefully you will have learnt something new at the end of the assignment.
What is Availability Management?
Well availability management is one of the IT service management (ITSM) component particularly in the ITIL service delivery area. In more detail
availability management is responsible for making sure that the application systems are up and 'available' for use according to the agreement of the

Service Level Agreement (SLA).
What does it consist of?
Availability Management consists of certain activities and these activities include:
Determining the business's real

What is Corporate Governance?
Corporate Governance What is Corporate Governance? Corporate governance refers to the set of rules, procedures and processes which merge to
form a structure or a system to control and direct companies/organizations. It is the manner or a specific set of ways in which the objectives of an
organization are achieved. It is the body of structure which specifies rules and regulations so that the interests of stakeholders are not affected in
achieving the goals of an organization. Corporate governance is a set of rules or a code of conduct by which organizations abide. Corporate
governance applies to every aspect of the organization; it sets parameters for everyday transactions, employee relationships, rights and responsibilities,
action plans, internal control, performance measures and corporate disclosure. it is the protocols which are implemented at any organization so that
right and responsibilities are clear, no one's interest is harmed or neglected and in case of a violation or complaint clear rules are present to judge the
matter. The principals of corporate governance include Rights and equitable treatment of shareholders, Interests of other stakeholders, Role and
responsibilities of the board, Integrity and ethical behavior and Disclosure and transparency. There are three theories of corporate governance;
stewardship theory, agency theory and market theory. History of Corporate Governance The term corporate governance was first minted by Richard
Eells (1960)

Outsourcing And Offshore Outsourcing : Outsourcing
Running Head: Outsourcing and Offshore Outsourcing 1
Outsourcing and Offshore Outsourcing
Natasha Bing
Grantham University
Outsourcing and Offshore Outsourcing 2
Abstract
(Greaver, 1999) proclaims that outsourcing is of a strategic nature and that the decision–making process of a company should take this into account. He
then goes on to define outsourcing as the act of transferring some of company's recurring internal activities and decision rights to outside providers, as
set forth in a contract. Because the activities are recurring and a contract is used, outsourcing goes beyond use of consultants.
Outsourcing and Offshore Outsourcing 3 For example, whenever you go out to a bistro for lunch whether it is for a quick burger at Burger King or
an awesome steak at Texas Roadhouse that is considered to be a form of outsourcing. The mere fact that someone else has taken the time and energy
needed to provide a meal to you is outsourcing. Another example is when you contact your cell phone service provider and you are connected to an
operator, usually a call center owned by a different company that is located in another country,

Implementation Of A Comprehensive Incident Management...

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