1. Jeffrey Jasper
1000 West Avenue, Unit 1203
Miami Beach, Florida 33139
Mobile: (305) 342-0570
E Mail: jefjasper@gmail.com
PROFESSIONAL SUMMARY
Accomplished airport sales agent with experience working at the ticket counter, gates and reservations.
PROFESSIONAL EXPERIENCE
United Air Lines Inc. Miami, Florida December 1991 – May 2015
United Continental Holdings Inc., is a $38.9 billion organization that transports passengers and cargo through its mainline and
express and charter operations.
Airport Sales Agent (through acquisition of Continental Air Lines Inc.) 2000 - 2015
Responsible for the safe, timely and professional implementation of United’s policies at Miami International airport.
• Excellent knowledge of United’s core operating system Shares
• Excellent knowledge of United’s alternate system AERO
• Proactive in every situation especially during irregular operations and over sales.
• Served as International concierge with former code share partner Virgin Atlantic which involved daily, weekly and
monthly reporting of the operation.
• Worked, at the request of the company, temporary summer assignments in Ft. Meyers for one month, Seattle for two
summers and Alaska for three summers.
• Actively promoted collecting ancillary revenue for United from the sale of upgrades, premium seats as well as flight
changes.
• Represented the company at charity events.
• Superior time management, flexibility and ability to work with others.
• Qualified GSC (ground security coordinator) and CRO (complaint resolution officer).
• Alternate supervisor in Anchorage.
• Proactive in collecting ancillary revenue from customers
Reservation Sales Agent CONTINENTAL AIRLINES December 1991- July 2000
Responsible for superior knowledge of Continental Airlines operating system, policies and time management.
• General sales agent serving domestic reservations.
• International sales agent serving international reservations.
• Special marketing agent responsible for implementing targeted marketing promotions.
• American Express travel agency incentives agent assisting top agents with their personal travel plans.
• Queue desk agent responsible for market withdrawals, schedule changes, equipment changes and ticketing by mail
errors. Directly contacting customers to arrange solutions.
• Assisted with the interviewing and training of new hires.
EDUCATION & CREDENTIALS
Hillsborough Community College, Plant City, Florida
University of Tama, Tampa, Florida
SOFTWARE
Shares and Aero