1. CURRICULUM VITAE
PERSONAL DETAILS
NAME: MANKAA JEANETTE
DATE OF BIRTH: 26/12/1986
E MAIL: ldyJeannette4@yahoo.com
TELEPHONE: 679 29 38 87
MARITAL STATUS: MARRIED
ADDRESS: DAMAS, YAOUNDE
EDUCATION BACKGROUND
2012 – 2013 UNIVERSITY OF YAOUNDÉ II, SOA
Masters 1 in Management and Administration Enterprises
2011 – 2012 UNIVERSITY OF YAOUNDÉ II, SOA
B. Sc in Economics & Management Sciences
2005 – 2007 G. B. H.S ETOUG - EBE, YAOUNDÉ
G.C.E Advanced Level passes in 3 subjects
(Economics, Geography, History)
2000 – 2005 G. B. H. S ETOUG - EBE, YAOUNDÉ
G.C.E Ordinary Level passes in 7 subjects
WORKING EXPERIENCE
COMPANY: UNICS Plc (Category 1, micro finance)
JOB TITLE: BANK TELLER
START OF DATES: November 2013 – Until date
Was trained as an all run staff capable of serving as bank teller, customer service
officer ...
JOB TITLE: BANK TELLER at UNICS Plc, Marché Central Branch Yaoundé
November 2013 –April 2014
Responsibilities
-Cash checks after upon verification of signatures.
-Receive checks and post entries into correct accounts.
-Ensuring that customer’s loan information are processed and
Maintained appropriately.
-Accept and process loan payments.
-Cross sell bank’s products.
- Sell savings bonds and traveller’s checks.
-Compare signatures, photos and ID to verify customers.

2. JOB TITLE: CREDIT OFFICER at UNICS Plc, Marche Central - Yaoundé & Tsinga branch
APRIL2014- SEPT2014
Responsibilities
- Evaluation of credit applications, with reference to risk factors such as financial
analysis, financial structuring, credit evaluation and assessment, collateral.
-Ensure all applicable documentation for credit applications are received from sales.
-Responsible to ensure that documents for entry are completed correctly with the
required authorisation and signatures.
-Monthly, quarterly & annual revision of account exposure.
- Excess memorandum submitted to centralised Credit Office
- Responsible for preparing reports and standard statements.
- Ensures that monthly returns & reports are submitted to centralise Credit Office.
- Responsible for ensuring those contracts are complete and legally correct (only if no
dedicated Collateral area in branch).
-Responsible for ensuring that difference between source documents and the system are
corrected and that lists are filed.
-Responsible to ensure that costs are recovered in accordance with the prescribed
guidelines.
- Achieving credit control assessment targets / audit.
-Completion of all applicable documentation for overdraft facilities to existing
customers.
-Aftercare for all collections
JOB TITLE: CUSTOMER SERVICE OFFICER at UNICS Plc, Head Office Branch Yaoundé
SEPT 2014 –TILL DATE
Responsibilities
- Handles marketing of the front office by selling all company
Products.
-Handle and resolve customer complaints.
- Respond promptly to customer inquiries.
-Obtain and evaluate all relevant information to handle product and service inquiries.
-Provide pricing and delivery information.
-Perform customer verifications.
-Process orders, forms, applications and requests.
-Organize workflow to meet customer timeframes.
-Direct requests and unresolved issues to the designated resource.
-Manage customers' accounts and set up new customer accounts.
-Keep records of customer interactions and transactions.
-Record details of inquiries, comments and complaints.
-Record details of actions taken.

3. -Prepare and distribute customer activity reports
-Maintain customer databases and manage administration.
-Communicate and coordinate with internal departments
-Follow up on customer interactions and provide feedback on the efficiency of the
customer service process.
LANGUAGE
Can read, speak, and write English and French very fluently.
Ready to learn at all times.
Can operate the Computer Software (MS Word, Excel...)
REFERENCES
RUDOLF CHE ACHU
International Marketing Executive
Yaoundé-Francophone countries
HEALTHCARE GLOBAL ENTERPRISE Ltd
Tel: 677 43 44 34
NDAMBI HUMPHRED
Branch manager, UNICS Plc, Marché Centrale
Tel: 677 44 21 11
NCHOTU Elvis SHU
Lawyer
Tel: 677 89 86 77
Done on the 11th
OCTOBER 2015