This can help you decide why you should include customer experience as a major factor in the growth of your business. And enhance customer service quality.

1. CX
Why Customer Experience Requires
More Attention In 2020 Than Ever Before?
Top 7 statistics To Prove The
Importance Of CX (via Forbes)

2. Companies with a customer
experience mindset drive
revenue 4-8% higher than the
rest of their industries
Bain & Company
CX
( www2.bain.com )

3. 73% of companies with
above-average customer
experience perform better
financially than
their competitors.
Experience Matters
CX
( experiencematters.blog )

4. 83% of companies that believe
it’s important to make
customers happy also
experience growing revenue.
Hubspot Research
CX
( research.hubspot.com )

5. Brands with superior
customer experience bring
in 5.7 times more revenue
than competitors that
lag in customer experience.
Forrestor
CX
( www.retailcustomerexperience.com )

6. Companies that use
tools like customer journey
maps reduce their cost of
service by 15-20%
Mckinsey
CX
( www.mckinsey.com )

7. Customers are likely to
spend 140% more after
a positive experience than
customers who report
negative experiences.
Deloitte
CX
( www2.deloitte.com )

8. 80% of customers say they are
more likely to do business
with a company if it offers
personalized experiences.
Epsilon
CX
( us.epsilon.com )

9. By Blake Morgan, a keynote speaker,
customer experience
futurist and the author of two
books including her new
"The Customer Of The Future."
CX

10. Which one convinced
you to include CX as a part of
your business strategy in 2020?
CX