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Store Experience Design Debrief

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The Store Experience Design Debrief by PSFK outlines the major pillars that retailers will need to leverage to hone their store experience over the next decade and design physical stores to encourage visits, engage shoppers and complement the hybrid nature of retail today. This report is part of a series of reports focusing on retail innovation and customer experience to inspire the members of our business intelligence services.

For a copy of this report, please visit: psfk.com/store-design-debrief

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Store Experience Design Debrief

  1. 1. STORE EXPERIENCE DESIGN DEBRIEF PSFK Driving Better Engagement & Higher Sales Per Square Foot OVERVIEW
  2. 2. Access the full report at: psfk.com/report/store-design-debrief Become A Member To Get The Full Report! The Store Experience Design Debrief by PSFK outlines the major pillars that retailers will need to leverage to hone their store experience over the next decade and design physical stores to encourage visits, engage shoppers and complement the hybrid nature of retail today. This report is part of a series focusing on retail innovation and customer experience to inspire the members of our business intelligence services. The 40+ page report includes: • Key insights on the desires of the new connected shoppers and the opportunities presented by a changing retail landscape • 4 initiatives that will help retailers design a physical retail experience that continues to drive visits and sales in a digital age • 8 trends-based pillars of engaging store design supported by 24 exemplary case studies

  3. 3. A Shifting Retail Landscape
  4. 4. 1. Loves the physical store experience The New Connected Shopper 2. Sees their mobile device as a tool when shopping in store 3. Wants the offline shopping experience to be personalized and responsive 4. Craves a more meaningful connection to a brand and its products 5. Desires more than just a transaction 6. Demands speed and flexibility when it comes to fulfilling their 
 ever-changing needs
  5. 5. A Shifting Retail Landscape Challenge Legacy retailers are shuttering stores and retail vacancy rates are rising Opportunity Retailers are experimenting with more diverse store formats
  6. 6. A Shifting Retail Landscape Challenge Big box store formats are bland and undifferentiated spaces Opportunity Retailers are using store design to stand out and tell a story
  7. 7. Opportunity Retailers are experimenting with curated inventory to offer moments of discovery A Shifting Retail Landscape Challenge In the age of ecommerce, aisles and aisles of merchandise are obsolete
  8. 8. Opportunity Retailers are offering connected experiences and leveraging the physical store to drive ecommerce A Shifting Retail Landscape Challenge A siloed approach to retail is no longer sustainable
  9. 9. The 8 Pillars Of Engaging Store Design 1. Plug And Play Infrastructure 2. Architectural Storytelling 3. Interactive Merchandising 4. Partnered Galleries 5. Co-Creation Studio 6. Service Marketplace 7. Liberated Spaces 8. Micro Fulfillment Centers
  10. 10. Access the full report at: psfk.com/report/store-design-debrief Become A Member To Get The Full Report! The Store Experience Design Debrief by PSFK outlines the major pillars that retailers will need to leverage to hone their store experience over the next decade and design physical stores to encourage visits, engage shoppers and complement the hybrid nature of retail today. This report is part of a series focusing on retail innovation and customer experience to inspire the members of our business intelligence services. The 40+ page report includes: • Key insights on the desires of the new connected shoppers and the opportunities presented by a changing retail landscape • 4 initiatives that will help retailers design a physical retail experience that continues to drive visits and sales in a digital age • 8 trends-based pillars of engaging store design supported by 24 exemplary case studies

  11. 11. STORE EXPERIENCE DESIGN DEBRIEF PSFK Driving Better Engagement & Higher Sales Per Square Foot OVERVIEW psfk.com/store-design-debrief

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