1. Management and
Leadership
Javier Quintela Bermejo
IE Business School
Master in Management

2. We need to know our company
system:
Superior
Manager
(me)
Clients
Suppliers
Subordinates

3. Hypothetical situation
You have just participated in an
important meeting with your superior.
How will you ensure that every part of
the instructions you received will properly
reach all subordinates, suppliers and
clients, located in different parts of the
world?

4. Procedure to follow
Superior
Instructions
Study and synthesis
of information
Manager (me)
To prepare a Plan
To send instructions

5. Instructions
After the meeteing between Superior
(CEO) and manager:





Get the main message
Study all information (and consequences)
To sinthesise and to decide what to be sent
Share out orders and information
Establish deadlines for answer to the orders
or petitions

6. After reviewing the instructions:
Manager
Deliver orders and petitions and establish
deadlines for answering
(For example by e-mail or another safe method)
Suppliers
Clientes
Subordinados

7. Before of the closeing date (i)
Manager
Confirmation of recipt – including date
Report –
when and how they will carring out
Suppliers
Clientes
Subordinados

8. Before of the closeing date (ii)
Report about confirmation and realisation of the orders information
Acceptance and
of
appropiatte realisation
Deviation
information
Correction of deviations
Send again the information
Carring out
OK

9. Conclusion
Manager
report with feedback
about the procedures with all indivduals
Send to the Superior
Appropiate recipt of instuccions

10. Thank you for your attention