1. Management and
Leadership
Javier Quintela Bermejo
IE Business School
Master in Management

2. We need to know our company
system:
Superior
Manager
(me)
Clients
Suppliers
Subordinates

3. Hypothetical situation
You have just participated in an
important meeting with your superior.
How will you ensure that every part of
the instructions you received will properly
reach all subordinates, suppliers and
clients, located in different parts of the
world?

4. Procedure to follow
Superior
Instructions
Study and synthesis
of information
Manager (me)
To prepare a Plan
To send instructions

5. Instructions
After the meeting between Superior
(CEO) and manager:





Get the main message
Study all information (and consequences)
To synthesize and to decide what to be sent
Share out orders and information
Establish deadlines for answer to the orders
or petitions

6. After reviewing the instructions:
Manager
Deliver orders and petitions and establish
deadlines for answering
(For example by e-mail or another safe method)
Suppliers
Clients
Subordinates

7. Before of the closing date (i)
Manager
Confirmation of receipt – including date
Report – when and how they will carrying out
Suppliers
Clients
Subordinates

8. Before of the closing date (ii)
Report about confirmation and realization of the orders information
Acceptance and
appropriate realization
Deviation of
information
Correction of deviations
Send again the information
Carrying out
OK

9. Conclusion
Manager
report with feedback
about the procedures with all indivduals
Send to the Superior
Appropiate recipt of instuccions

10. Thank you for your attention