Knowledge management process at XYZ Pvt Ltd.

1. Submitted by:
Jasvika Bisht

2.  XYZ Ltd is an Indian multinational Provider of business
consulting, technology, engineering and outsourcing services.
 It is headquartered in Bangalore, Karnataka.
 It is the third largest India-based IT services company.
 It has 67 offices between US, India, China, Australia, Japan,
Middle East, UK, Germany, France, Switzerland, Netherlands,
Poland, Canada

3.  XYZ Pvt Ltd began a full fledged KM program in
1999
 Aim : To establish a “Lean once, use anywhere”
paradigm.
 At XYZ Pvt Ltd knowledge is majorly managed
using three centrally operated knowledge repositories
:
 The Knowledge shop (K-shop)
Process Asset Database (PAD) and
People Knowledge Map (PKM)

4.  Central repository around which all knowledge
sharing initiatives are built.
 Most common amongst employees
 Built on Microsoft site server technology
 Accessed by employees through XYZ intranet called
– Sparsh.
 Allows for online search and sharing of content by
employees.

5.  Online system to capture the ‘as is’ project
deliverables.
 Contains project plans, database design references,
development and test plans etc.
 Employees can search related documents based on
project code, project type, customer type, customer
name and so forth.

6.  Knowledge diary of experts in varied fields
 Allows employees to locate and search
experts.
 It provides multiple nodes and topics to the
employees.
 Various expert technology enabled teams can
be contacted through this portal.

7.  Common window for all the KM systems at
XYZ Pvt Ltd.
 The home page consists of official policies
and documentation, press releases and articles,
web based in house information system.
 Email : Employees have access to support
bulletin boards for official announcements as
well as technical and personal queries.

8.  Every project maintains a project based
knowledge repository
 Effort and cost is reduced by reusing
knowledge in the form of conducting weekly
knowledge sessions.
 The project manager defines the KM activities
in the project plan, thus serving as a guide for
team members to follow.

9.  Asset and infrastructure enhancement
 Improvement in profits
 Increase in share value in India and Abroad.
 Provides end-to-end solutions to its clients.
 Continuous improvement in customer
satisfaction.
 Increase in customer loyalty through
knowledge sharing
 Faster innovation is made possible.