1. EV
CHARGING:
IT-­‐SOLUTIONS
TO
FACILITATE
THE
SERVICE.
CASE
STUDY:
ELMO

2. UNDERSTANDING
BUSINESS
REQUIREMENTS
CUSTOMER
JOURNEY
WHAT
THE
END-­‐USER
WANTS?
SERVICE
PROVIDER
NEEDS
WHAT’S
NECESSARY
TO
PROVIDE
SERVICE?

3. CUSTOMER
JOURNEY
OF
ELMO
CHARGING
NETWORK

4. CUSTOMER
JOURNEY
I
WANT
TO
CHARGE
MY
EV!
HOW
TO
FIND
CHARGERS?
HOW
TO
BECOME
THE
CLIENT?
HOW
TO
START/STOP
CHARGING?
HOW
TO
PAY
FOR
THE
CHARGING?
HOW
DO
I
SEE
MY
HISTORY
AND
MODIFY
MY
SUBSCRIPTION?

5. STEP
1:
WHERE
ARE
THE
EV
CHARGERS?
REQUIREMENTS
FOR
THE
IT-­‐
SOLUTION
CHARGER
DATABASE
CHARGER
STATUS
MANAGEMENT
OPEN
API
TO
PROVIDE
DATA
FOR
VARIOUS
SOURCES
(KML-­‐
FORMATED)

6. STEP
2:
HOW
DO
I
BECOME
THE
CUSTOMER?
REQUIREMENTS
FOR
THE
IT-­‐
SOLUTION
ONLINE
REGISTRATION
CUSTOMER
PROFILE
MANAGEMENT
SUBSCRIPTION-­‐PACKAGES
MANAGEMENT
CUSTOMER
DATA
MANAGEMENT
CUSTOMER
VERIFICATION

7. STEP
3:
HOW
TO
START-­‐STOP
CHARGING?
REQUIREMENTS
FOR
THE
IT-­‐
SOLUTION
RFID-­‐CARD
SUPPORT
MOBILE
APP
SUPPORT
SMS
SUPPORT
CONNECTIVITY
WITH
CHARGERS
ONLINE/OFFLINE
SCENARIOS

8. STEP
4:
HOW
TO
PAY
FOR
THE
CHARGING?
BUSINESS
DECISION
LOT
OF
LOW-­‐COST
TRANSACTIONS,
NO-­‐POINT
OF
HAVING
CREDIT-­‐CARD
TERMINALS
ON
CHARGERS.
REDUCE
TRANSACTION
FEES
EVEN
FURTHER
BY
ALLOWING
POST-­‐PAID/MONTHLY
INVOICE
SYSTEM.
REQUIREMENTS
FOR
THE
IT-­‐SOLUTION
• TARIFFING
SYSTEM
• CASHLESS
PAYMENT
SYSTEM
• CREDIT
LIMIT
MANAGEMENT
SYSTEM
• MOBILE
AND
RFID-­‐CARD
AUTHORIZATION
OF
TRANSACTIONS
• INVOICING
SYSTEM
• CREDIT-­‐ENFORCEMENT
SYSTEM

9. STEP
5:
HOW
DO
I
SEE
MY
HISTORY
AND
MODIFY
MY
SUBSCRIPTION?
REQUIREMENTS
FOR
THE
IT-­‐
SOLUTION
• SELF-­‐SERVICE
PORTAL
• TRANSACTION/CHARGING
HISTORY
• PAYMENTS
HISTORY
• INVOICE
HISTORY
• ACCOUNT
MANAGEMENT
• SUBSCRIPTION
MANAGEMENT

10. IT-­‐SOLUTION
FOR
THE
EV
CHARGING
SERVICE
PROVIDER

11. NOW!
INNOVATIONS:
EV
CHARGING
PLATFORM
ASSETS
CUSTOMERS
BUSINESS
LOGIC
UI
+
SERVICE
DESIGN

12. ASSET
MANAGEMENT
ZONES
AND
SPACES
Define
the
hierarchy
of
your
assets
using
zones
and
spaces.
Zone
can
be
for
example
a
region
of
the
country,
city
district,
street,
or
even
one
space.
Space
can
be
a
specific
parking
space,
EV
charger
or
even
a
rental
point/car.
ID-­‐TAGS
Each
asset
may
have
its
own
easily
recognizable
ID-­‐tag,
like
QR-­‐code
or
NFC-­‐tag
to
make
it
easier
for
the
user
to
idenfy
the
charger.
NOW!
mobile
app
recognizes
the
asset
by
asset
ID,
QR-­‐code,
NFC-­‐tag
or
even
by
the
GPS-­‐
coordinate
and
the
user
can
start
the
service
immediately.
GEO-­‐DATA
AND
MAP
Develop
your
own
hierarchy
of
geo-­‐data
or
use
already
exisng
ones
to
configure
the
basis
for
the
asset
management.
Provide
live-­‐maps
for
the
users
in
self-­‐service
portal
or
3rd
party
apps
using
live
KML-­‐feed.

13. USAGE
OF
GEO-­‐DATA
Moscow
Parking
Areas
Heat
map
of
Quick
Charger
Usage

14. CUSTOMER
RELATIONSHIP
MANAGEMENT
CUSTOMER
CLASSES
Customer
class
defines
customer
profile
or
type.
With
simple
steps
you
can
set
up
various
customer
classes
to
enable
different
business
rules
that
impact
the
registraon
process,
billing
rules,
tariffs
applied,
credit
processing,
payment
channels
etc.
ACCOUNT
MANAGEMENT
Customer
accounts
funconality
allows
you
to
keep
an
eye
of
all
customer-­‐
related
informaon
from
account
se`ngs,
customer
ID-­‐tools
(mobile
phones,
ID-­‐cards),
business
rules,
transacon
history,
permits,
fines,
support
ckets,
etc.
CUSTOMER
SUPPORT
In
order
to
provide
an
excellent
customer
service
never
loose
track
of
the
customers’
needs
and
requests.
All
customer
issues
are
related
to
specific
accounts.
You
can
instantly
communicate
with
customers
using
SMS
service
or
e-­‐mails.

15. SCREENSHOTS
Account
details
Account
list

16. BUSINESS
LOGIC
MOBILE
WALLETS
Once
a
customer
has
set
up
the
account
it
includes
a
personal
mobile
wallet
connected
to
the
preferred
payment
channel.
DYNAMIC
TARIFFS
Tariff
tools
allow
defining
unit
based
prices
and
apply
dynamic
rates
based
on
mes
or
locaon
policies.
PRICING
PACKAGES
You
can
combine
tariffs
into
pricing
packages
and
add
customer
or
ID-­‐tools
based
pricing
rules.

17. BUSINESS
LOGIC
BILLING
Depending
on
your
business
logic
the
client
accounts
can
be
pre-­‐paid,
post-­‐paid
or
based
on
a
pay-­‐as-­‐you-­‐go
principle.
In
addion
you
can
offer
coupons,
permits
and
single
ckets.
CREDIT
CONTROL
Automac
roune
processes
help
you
monitor
and
enhance
the
credit
behaviour
of
your
customers.
If
necessary
you
can
offer
refunds
and
issue
credit
notes/invoices
to
customers.
Automac
import
of
bank
statements
helps
tracking
the
account
balances.
PAYMENT
CHANNELS
Based
on
the
business
logic
we
can
support
debit
and
credit
card
payments,
bank/wire
transfers),
Paypal
etc.

18. SCREENSHOTS
Various
rates
applied
to
specific
zone
Dynamic
tariffs

19. USER
INTERFACES
CUSTOMER
PORTAL
Customer
portal
gives
the
overview
of
transacon
history,
invoices,
ID-­‐
tools,
subscripon
packages,
account
se`ngs
etc.
MOBILE
INTERFACE
With
mobile
phone
customers
can
subscribe
to
the
service,
see
the
charging
network
map,
start
and
stop
their
parking
and
charging
sessions
and
see
the
account
balance.
ID-­‐TAGS
We
also
support
mulple
ID-­‐tags
for
transacon
iniaon,
e.g.
RFID-­‐cards,
NFC-­‐tags,
license
plates,
apps,
etc.

20. SERVICE
DESIGN
REPORTS
You
can
tweak
and
develop
your
business
logic
with
a
number
of
different
reporng
tools
delivering
graphic
reports,
tables
and
CSV
export-­‐files.
API-­‐CONNECTIONS
Using
industry
standard
open
protocols
we
can
link
the
Plaborm
with
various
hardware
providers
and
3rd
party
services.
LOCALIZATION
AND
CUSTOMIZATION
NOW!
Plaborm
supports
a
number
of
languages
already.
Each
service
provider
can
have
its
own
visual
identy
on
all
interfaces.

21. NOW!
PLATFORM:
SUMMARY

22. FUTURE-­‐
PROOF
SOLUTION

23. EV
ECOSYSTEM
EVOLUTION
Charging
point
owner
ICT
solu]on
provider
Roaming
service
provider
Charging
point
OEM
E-­‐Mobility
service
provider
Financial
services
Customer
Charging
network
operator
Electricity
provider
Add-­‐on
services
EV
OEM

24. SINGLE
NETWORK
OR
ROAMING
–
ALL
INCLUDED
• NOW!
Plaborm
supports
mulple
partners
with
different
roles
• Customers
can
use
services
from
any
partner
• Built-­‐in
clearing
funconality
• Open
protocols
and
API
support
for
integraons

25. Why
choose
NOW!
EV
Charging
Plaborm

26. WHY
NOW!
INNOVATIONS’
SOLUTION?
Ready-­‐made
solu]on
Out-­‐of-­‐the-­‐box
solu]on
Minimal
me-­‐to-­‐market
Cloud-­‐based
soluon
or
hosted
by
the
client
Extensive
API
tested
and
working
Readily-­‐available
extensive
API
support
for
various
services
Catering
to
thousands
of
drivers
around
the
world

27. WHY
NOW!
INNOVATION’S
SOLUTION?
Sobware-­‐as-­‐a-­‐Service
SaaS
model
This
model
reduces
inial
investments
to
a
bare
minimum
only
requesng
a
reasonable
price
to
localize
and
customize
the
service.
We
offer
EV
charging
network
management
soluon
on
a
Socware
as
a
Service
model.
This
allows
to:
saves
costs
of
R&D,
maintenance
and
support.
Pay
as
you
grow

28. SUPPORTING
LARGEST
QUICK
CHARGING
NETWORKS
IN
EUROPE
ELMO
network,
165
quick
chargers
FASTNED,
ca
200
quick
chargers

29. GROWING
LIST
OF
INDUSTRY
PARTNERSHIPS
Partnerships
with
OEMs
and
soluon
providers
Working
with
interoperability
plaborms
Photo
by
jonlclark,
Flickr

30. Thank
you!
JARMO
TUISK
Director,
electric
mobility
soluons
Mob:
+372
52
01443
Office:
+372
6
023
046
Skype:
jarmotuisk
jarmo.tuisk@nowinnovaons.com
www.nowinnovaons.com