Appropriate methods of communication for different management situations

1. APPROPRIATE METHODS OF
COMMUNICATION FOR DIFFERENT
MANAGEMENT SITUATIONS
Unit 2

2. KEY CONCEPT
• An effective manager chooses the right communication method to suit the
situation.

3. CASE STUDY 1
• Watch the clip on the following slide
• Explain why the communication choices made by the manager in the clip
either contributed to a positive or negative experience for the staff member
involved?

6. PLANNING (SETTING AND
COMMUNICATING OBJECTIVES)
• Attending board meetings
• Writing documents
• Speaking at functions
• Preparing budgets

7. ORGANISING (ENSURING EMPLOYEES
KNOW THE TASK THEY ARE EXPECTED TO
PERFORM)
• Meeting with subordinates
• Writing and answering letters, emails, phone calls, memorandums
• Preparing rosters
• Writing and distributing policies and procedures

8. LEADING (MOTIVATING EMPLOYEES)
• Conducting presentations
• Meeting with subordinates
• Negotiating and bargaining face to face
• Producing and distributing a company newsletter

9. CONTROLLING (MONITORING THE
PERFORMANCE OF EMPLOYEES AND THE
BUSINESS)
• Conducting review sessions
• Conducting media interviews
• Writing reports
• Issuing media releases
• Speaking to outsiders

10. CASE STUDY 2
• Watch the clip on the following slide
• Explain why or why not the communication choices made by the manager
in the clip was able to either
a) Successfully motivate the staff member to improve or reflect on their
performance
• or
b) Communicate clearly to the staff member what is expect of them within
their current role.