I-Byte Travel & Transportation Industry

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I-Bytes
Travel & Transportation
February Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates................................................................................................................................................15
3. Rewards and Recognition Updates..................................................................................................................21
4. Customer Success Updates................................................................................................................................36
5. Partnership Ecosystem Updates.......................................................................................................................40
6. Miscellaneous Updates.......................................................................................................................................64
7. Event Updates.....................................................................................................................................................65

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Financial, M & A Updates
Travel & Transportation Industry

Financial, M&A Updates
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APSEZ (India) Announces 9M And Q3 FY20 Results
• Total Operating Revenue on a year on year basis grew by 14 % from Rs.7,843 cr. in 9M FY19 to
Rs.8,952 cr. in 9M FY20. This is primarily on account of Port revenue increasing by 11% and revenue
from logistic operations increasing by 56
• Increased cargo volume and ability to maintain realization enabled core EBITDA to grow by 15%
from Rs.5,135 cr. in 9MFY19 to Rs.5,921 cr. in 9M FY20. EBITDA margins for 9M FY 20 expanded
by 100 bps to 66%.
• Profit before Tax increased by 13% from Rs.3,543 cr. in 9M FY19 to Rs.3,987 cr. in 9M FY20.
Similarly, Profit after Tax increased by 27% from Rs.2,706 cr. in 9M FY19 to Rs.3,439 cr. in 9M
FY20.
• EPS increased from Rs.13.06 in 9M FY19 to Rs.16.66 in 9M FY20.
• Ports across all the three regions registered strong growth. Dhamra the eastern port of APSEZ
registered a growth of 44%, Kattupalli the southern port registered a growth of 23%. Western ports of
Hazira registered a growth of 9% and Mundra grew by 3%.
• Seven new container services were added, five at Mundra and one each at Ennore, Hazira. The
incremental container volume on account of these additional services will be approximately 4,00,000
TEUs annually.
• Krishnapatnam acquisition is on track and expected to be completed in Q1 FY21. The equity portion
of Rs.5,520 cr. will be funded through internal accruals and existing cash balances.
Executive Commentary
Chief Executive Officer and Whole Time Director of APSEZ said “KPCL is a crown jewel to join
APSEZ's string of 10 networked ports. This acquisition would accelerate our stride towards FY25
vision of handling 400 MMT of cargo. Given the best-in-class infrastructure and the distinct
hinterland catered by KPCL, this acquisition will add remarkable value to our pan-India
footprint. APSEZ with its pan India presence has been continuously outperforming Indian cargo
volume growth. Our focus on diversifying cargo mix continues. Gas being the newest commodity
added this quarter to the cargo basket. In FY20, we expect to achieve cargo volume of 224-226
MMT, Revenue growth of around 13% and EBIDTA growth of around 14%. We continue to
focus on Environment Social and Governance. Efficient use of water and energy from cleaner
sources, reduction of emission levels and zero tolerance for fatalities at our ports continue to be
our top priorities.”
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Key Financial Highlights

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Adani Ports (India) and SEZ Ltd to Acquire Controlling Stake Of 75 In Krishnapatnam
Port Company Ltd
Adani Ports and Special Economic Zone, India’s largest port developer,
operator and the logistics arm of the Adani Group will be acquiring a
controlling stake of 75% from the existing shareholders of KPCL. KPCL is
located in the southern part of Andhra Pradesh, the state with the second
largest coastline of in India, and is a multi-cargo facility which handled 54
MMT in FY19. This acquisition will accelerate APSEZ’s stride towards 400
MMT by 2025. Acquisition value of KPCL is approximately Rs.13,500 cr.
The purchase consideration will be funded through internal accruals and
existing cash balance. The credit metrics of APSEZ consolidated are not
expected to change with this transaction. The net debt to EBIDTA of
consolidated APSEZ Ltd. including KPCL in FY 21 is expected to be
around 3.2x. The acquisition is subject to regulatory approvals. The
transaction is expected to be completed in 120 days.
Chief Executive Officer and Whole Time Director of APSEZ said,
"KPCL is a crown jewel to join APSEZ's string of pearls, our network of
10 economic gateways to India and this acquisition would accelerate our
stride towards FY2025 vision of handling 400 MMT of cargo. Given the
best-in-class infrastructure and the distinct hinterland catered by KPCL,
this acquisition will not just increase our market share to 27% but also
add remarkable value to our pan-India footprint. With the experience of
successfully turning around acquisitions of Dhamra and Kattupalli
ports, we are confident of harnessing the potential of KPCL and improve
returns to stakeholders. He added that APSEZ will target to enhance
cargo volume at KPCL to 100 MMT in around 7 years and will double
its EBIDTA in around 4 years through its process improvements and
industry best practices.’’
Description
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Alaska Air Group (USA) reports fourth quarter 2019 and full-year results
• Reported net income for the fourth quarter and full year 2019 under Generally Accepted Accounting Principles (GAAP) of
$181 million, or $1.46 per diluted share, and $769 million, or $6.19 per diluted share. These results compare to fourth quarter
2018 net income of $23 million, or $0.19 per diluted share, and full year 2018 net income of $437 million, or $3.52 per diluted
share.
• Reported adjusted net income, excluding merger-related costs and mark-to-market fuel hedging adjustments for the fourth
quarter and full year 2019 of $181 million, or $1.46 per diluted share, and $798 million, or $6.42 per diluted share. These results
compare to fourth quarter 2018 adjusted net income of $93 million, or $0.75 per diluted share, and full year 2018 adjusted net
income of $554 million, or $4.46 per diluted share. This quarter's adjusted results compare to the First Call analyst consensus
estimate of $1.41 per share.
• Paid a $0.35 per share quarterly cash dividend in the fourth quarter, bringing total dividends paid in 2019 to $173 million.
• Repurchased a total of 1,192,820 shares of common stock for approximately $75 million in 2019.
• Generated approximately $1.7 billion of operating cash flow, and used approximately $696 million for capital expenditures,
resulting in approximately $1 billion of free cash flow in 2019, representing free cash flow conversion of 133%.
• Grew passenger revenues by 8% compared to the fourth quarter of 2018, and by 6% compared to full-year 2018.
• Generated full-year adjusted pretax margin of 12% in 2019, 3.1 points higher than the 8.9% in 2018.
• Held $1.5 billion in unrestricted cash and marketable securities as of Dec. 31, 2019.
• Achieved the goal of 75% repayment on the $2 billion debt borrowed to fund the acquisition of Virgin America, driving our
debt-to-capitalization ratio to 41% as of Dec. 31, 2019, from 47% as of Dec. 31, 2018 and 51% as of Dec. 31, 2016.
• Reduced net adjusted debt to EBITDAR to 0.9x as of Dec. 31, 2019 from 1.7x as of Dec. 31, 2018.
"When we announced our intention to purchase Virgin America in the spring of 2016, we launched a body of work that
was designed to make Alaska the 'Go To' airline for people living up and down the West Coast," said CEO. "2019 was a
fantastic year as we completed the majority of that work and began to see significant returns from our investment. We're
grateful to our people for pulling together to produce this strong financial performance, and proud that they are sharing
in this financial success through our incentive pay program."
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American Airlines Group (USA) Reports Fourth-Quarter and Full-Year
2019 Profit
Fourth-quarter and full-year 2019 financial results
• Fourth-quarter 2019 earnings were $0.95 per diluted share. Excluding net special
items1, earnings were $1.15 per diluted share, up 19% year over year.
• Full-year 2019 earnings were $3.79 per diluted share. Excluding net special items2,
earnings were $4.90 per diluted share, up 8% year over year.
• Accrued $213 million for the company’s profit-sharing program in 2019, including
$74 million in the fourth quarter.
• Returned $1.3 billion to shareholders in the form of dividends and share
repurchases in 2019.
• Total fourth-quarter 2019 operating expenses were $10.6 billion, up 2.1% year over
year, driven primarily by higher salaries and benefits, maintenance, and regional
expenses.
• Total fourth-quarter 2019 cost per available seat milewas 15.06 cents, down 0.8%
from fourth-quarter 2018. Excluding fuel and net special items, consolidated
fourth-quarter CASM was 11.59 cents, up 2% year over year.
“During the fourth quarter, we made important progress to address the issues that
impacted our business in 2019, and, thanks to our incredible team, we ended the
year with our strongest operational quarter on record,” said American Airlines
Chairman and CEO. While our results for the quarter reflect this progress, we
know there is more work to be done. Looking to 2020, we are focused on three
key areas. First, we will continue to deliver operational excellence and build on
our strong fourth-quarter results. Our team has done a tremendous job, and we
will keep driving improvement in key operational metrics in the year ahead.
Second, we will deliver those results while growing where we have a competitive
advantage in our most profitable hubs. And third, these initiatives combined with
our capital plan will enable us to drive significant free cash flow in 2020 and
beyond.”
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C.H. Robinson (USA)To Acquire Prime Distribution Services
C.H. Robinson intends to purchase Prime for approximately $225 million in cash. The
acquisition is expected to be slightly accretive in 2020 and will be financed through cash on
hand and funds drawn from C.H. Robinson’s existing credit facilities. Prime Distribution
Services provides a comprehensive suite of retail consolidation solutions, including
distribution, fulfilment and inventory management, and currently operates as a
wholly-owned subsidiary of Roadrunner Transportation. Founded in 1990 and headquartered
in Plainfield, Indiana, Prime employs approximately 270 people and has five fulfilments and
distribution facilities totalling approximately 2.6 million square feet across the United States.
Prime currently serves approximately 140 customers. C.H. Robinson solves logistics
problems for companies across the globe and across industries, from the simple to the most
complex. With nearly $20 billion in freight under management and 18 million shipments
annually, we are one of the world’s largest logistics platforms. Their global suite of services
accelerates trade to seamlessly deliver the products and goods that drive the world’s
economy. With the combination of their multimodal transportation management system and
expertise, they use our information advantage to deliver smarter solutions for our more than
119,000 customers and 78,000 contract carriers. Their technology is built by and for supply
chain experts to bring faster, more meaningful improvements to our customers’ businesses.
“Prime Distribution Services is a high-quality growth company that brings scale and
value-added warehouse capabilities to our retail consolidation platform, adding to our
global suite of services,” said Bob C.H. Robinson Chief Executive Officer. “Prime has
an outstanding track record of success, a talented and experienced team and a focus on
delivering great value to its customers and carriers.”
Description
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CP (Canada) reports record fourth-quarter and full-year results; carries
momentum into 2020
Fourth-quarter 2019 highlights
• Revenues increased 3 percent to $2.07 billion, from $2.01 billion in Q4 2018
• OR increased by 50 basis points (bps) to 57.0 percent
• Diluted EPS improved 26 percent to $4.82, from $3.83 in Q4 2018. Adjusted diluted EPS rose 5
percent to $4.77, from $4.55 in Q4 2018
Full-year 2019 highlights
• Revenues increased 7 percent to a record $7.79 billion
• Diluted EPS increased 29 percent to a record $17.52 from $13.61, while adjusted diluted EPS rose
13 percent to $16.44, from $14.51
• OR improved to 59.9 percent, a 140-bps improvement year over year
FULL-YEAR 2020 GUIDANCE
• High single-digit to low double-digit adjusted diluted EPS growth relative to 2019's adjusted diluted
EPS of $16.44
• Mid-single digit volume growth, as measured in revenue ton miles (RTMs)
• Capital expenditures of $1.6 billion
• CP's guidance is based on the following key assumptions:
• Effective tax rate of 25 percent
• Other components of net periodic benefit recovery will decrease by approximately $40 million
versus 2019
"CP's strong operational performance and commitment to controlling costs enabled the railway
to be successful despite headwinds to our bulk franchise," said CP President and CEO. "We
continue to take a disciplined approach to sustainable, profitable growth – a plan rooted in the
foundations of precision scheduled railroading. This approach in 2019 enabled CP to once again
deliver its highest-ever revenues and the lowest-ever yearly operating ratio."
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CSX (USA) Announces Fourth Quarter and Full Year 2019 Financial Results
Fourth quarter 2019
• Net earnings of $771 million, or $0.99 per share, versus $843 million, or $1.01 per
share in the same period last year.
• CSX’s operating ratio set a company fourth quarter record of 60.0 percent, compared
with 60.3 percent in the prior year.
• Revenue for the fourth quarter decreased 8 percent versus prior year to $2.89 billion
due to lower volumes and negative mix from coal market headwinds. Expenses
decreased 9 percent year over year to $1.73 billion, driven by continued efficiency gains
and volume-related savings.
• Operating income was down 8 percent to $1.15 billion compared to the same period
last year.
For the full year 2019,
• CSX generated net earnings of $3.33 billion, or $4.17 per share, versus $3.31 billion,
or $3.84 per share in 2018, an increase of 1% and 9%, respectively.
• CSX’s full year 2019 operating ratio of 58.4% represents a new U.S. Class I railroad
record, improving upon last year’s record result of 60.3 percent.
“The railroad has never run better and we are delivering great service to our
customers,” said President and chief executive officer. “What is really amazing is
how our employees stepped up to produce efficiencies during tough economic
conditions.”
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Delta Air Lines (USA) announces December quarter and full year 2019
profit
December Quarter Financial Highlights
• Adjusted earnings per share of $1.70, a 31% increase year over year; above guidance of $1.20 to $1.50 on
stronger revenue, lower fuel and a nine-cent net gain related to the unwinding of the GOL relationship
• Total revenue grew to $11.4 billion, up 7% over prior year when prior year period is adjusted for sale of
DAL Global Services (DGS)
• Total unit revenue (TRASM), adjusted, increased 2.4%, exceeding expectations on strong holiday travel
demand
• Non-fuel operating expense on a unit basis (CASM-Ex) up 4.4% compared to the prior year period, in line
with the company's expectations of 4% to 5%
Full Year Financial Highlights
• Adjusted earnings per share of $7.31, a 30% increase year over year
• Total revenue increased to a record $47 billion, up 7.5% when prior year period is adjusted for third-party
refinery sales and the sale of DGS
• Total expense increased 3.9% with CASM-Ex up 2%, in line with the company's guidance and long-term
cost targets
• Delta's 90,000 employees will share a record $1.6 billion profit sharing payout on Feb. 14
• Generated $8.4 billion of operating cash flow and $4.2 billion of free cash flow
• Returned $3 billion to shareholders through dividends and share repurchases
“2019 was a truly outstanding year on all fronts – the best in Delta’s history operationally, financially
and for our customers. Our people, and their commitment to bringing best-in-class travel experiences
to our 200 million customers, are the foundation for our success. I’m pleased to recognize their
outstanding performance with a record $1.6 billion in profit sharing for 2019,” said Delta’s chief
executive officer. “As we enter 2020, demand for travel is healthy and our brand preference is
growing, positioning Delta to deliver another year of strong results, including earnings per share of
$6.75 to $7.75.”
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JAL Group (Japan) Announces Consolidated Financial Results for Third
Quarter of Fiscal Year 2019
• JAL Group Announces Consolidated Financial Results for Third Quarter of Fiscal Year 2019
• The operating revenue reported through the third quarter reached 1,130.8 billion yen, while operating expenses increased 2.6% year over
year to 1,010.7 billion yen.
• The operating profit decreased 17.4% year over year to 120.1 billion yen and ordinary profit decreased 12.1% from the previous year to
121.8 billion yen.
• The net profit attributable to owners of the parent was 76.3 billion yen, down 28.4% from the previous year.
• The available seat kilometers increased by 1.4% year over year. Passenger traffic, on the other hand, decreased by 1.5 % year over year,
while revenue passenger kilometers rose by 0.4 % year over year, and the load factor reached 81.0%.
• JAL will launch new services and increase flights from Tokyo Haneda Airport to 11 global destinations, starting March 29.
• the Company projects a decrease of 26.0 billion yen in the full-year consolidated ordinary profit and a decrease of 21.0 billion yen in the
full-year net income attributable to owners of the parent.
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JetBlue (USA) Announces Fourth Quarter 2019 Results
Highlights from the Fourth Quarter 2019
• Fourth quarter 2019 revenue per available seat mile (RASM) declined (2.7) % year over
year. This decline is largely in-line with our updated guidance range of (3.5) % to (1.5) %.
• Operating expenses per available seat mile, excluding fuel (CASM ex-fuel) (1) was flat
year over year, at the midpoint of our guidance range of (1.0) % to 1.0%. This was mainly
driven by the compounding benefits of the Structural Cost Program.
Key Guidance for the First Quarter and Full Year 2020:
• Earnings per share is expected to range between $0.10 and $0.20 in the first quarter 2020.
For the full year, JetBlue expects earnings per share to range between $2.50 and $3.00.
• Capacity is expected to increase between 1.5% and 3.5% year over year in the first quarter
2020. For the full year 2020, JetBlue expects capacity to increase between 5.5% and 7.5%.
• RASM growth is expected to range between 0.0% and 3.0% for the first quarter 2020
compared to the same period in 2019.
• CASM ex-fuel is expected to increase between 1.5% and 3.5% for the first quarter of 2020.
For the full year 2020, JetBlue expects year over year CASM ex-fuel growth to range
between (2.0) % and 0.0%.
“I could not be prouder of the accomplishments of the JetBlue family over two decades.
Over 20 years, we have become a “force for good” in our industry. We have worked hard
to improve our balance sheet, expand and strengthen our network, and have made
investments in our fleet to improve margins and returns. More recently, we focused our
efforts to reset our cost structure – and return to our roots as a low-cost airline,” said
Chief Executive Officer. 2019 saw an unusually volatile year in our Latin and Caribbean
markets, which masked some of the progress we have made in our ‘building blocks’. We
are confident in our plan to strengthen our RASM, and expect over two thirds of our
revenue initiatives will mature throughout this year. Our progress is showing a
significant sequential improvement in our expected RASM growth for the first quarter
of 2020.’’
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Norfolk Southern (USA) reports fourth-quarter and full-year 2019 results
Fourth-quarter summary
• Railway operating revenues of $2.7 billion decreased 7 percent compared with fourth-quarter 2018,
driven by a 9 percent decline in total volume.
• Railway operating expenses were $1.7 billion, a decrease of $90 million compared with the same
period last year. Lower compensation and benefits, fuel costs, equipment rents, and materials usage
were partially offset by lower gains on operating property sales and increased purchased services
expense.
• Income from railway operations was $1.0 billion, a decrease of $116 million year-over-year. The
railway operating ratio was 64.2 percent.
2019 summary
• Railway operating revenues of $11.3 billion declined 1 percent as overall volumes were down 5
percent, reflecting carload declines in all major commodity categories.
• Railway operating expenses of $7.3 billion decreased $192 million, or 3 percent, compared with last
year. Lower compensation and benefits, fuel costs, equipment rents, and materials costs were partially
offset by lower gains on operating property sales as well as increased purchased services and
depreciation expense.
• Income from railway operations was $4.0 billion, a 1 percent increase year-over-year, and an
all-time record.
• The railway operating ratio was a record 64.7 percent.
“Norfolk Southern’s strong financial performance in a year of macroeconomic headwinds is
underpinned by the hard work of our team to expeditiously implement productivity initiatives
throughout the year,” said President and CEO. With efficiency-related cost savings gaining steam
in the third quarter and increasing in the fourth quarter, we achieved a record full-year operating
ratio while also producing all-time best delivery performance for customers. This was the result
of extensive systemwide planning integrated with customer communications during the first half
of the year that created a foundation for the flawless execution of the initial two phases of our
PSR-based operating plan, TOP21, in the second half. The momentum we’re carrying into 2020
will support continued value creation as we remain dedicated to the operational transformation of
our business while ensuring we have a platform for growth as we look beyond the current freight
cycle.”
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Ryanair (Ireland) Reports Q3 Net Profit Of €88m
Highlights include:
• Sales grew 21% to €1.91bn. Better than expected Christmas and New Year bookings, at higher fares, led to a 16% increase in Scheduled Revenue to €1.19bn as we carried 36m guests at 9% higher
fares. Ancillary Revenue increased by 28% to €0.72bn as more guests choose Priority Boarding and Preferred Seat services
• The Group airlines continue to grow. In Q3 Buzz increased its fleet to 32 B737s and expanded outside Poland with new bases in Prague and Budapest. Buzz will grow its fleet to 50 B737s for
S.20, with 7 aircraft in Polish charter operations and 43 operating scheduled flying for Ryana.
• Lauda continues to underperform with fares much lower than expected, despite strong traffic growth and high load factors. As announced on 10 Jan., this is a direct result of intense price
competition with Lufthansa subsidiaries in both Germany and Austria. While Lauda will now carry 6.5m guests in FY20, average fares are well below those of other Group airlines. Lauda’s
management is implementing a new cost cutting plan and is improving penetration on ancillary products. Lauda will grow its fleet from 23 to 38 A320s by S.20 with increased capacity in Vienna
and a new base in Zadar.
• Ryanair DAC saw its fleet reduced to 360 B737s in Q3 as both Buzz and Malta Air took over more flight operations for the Group. Armenia became the newest destination in Jan. Regrettably the
Boeing MAX delivery delays mean that Ryanair DAC had to close a number of loss-making winter bases leading to some crew redundancies in Spain, Germany and Sweden.
• Delivery of the Group’s first Boeing 737-MAX-200 aircraft has been repeatedly delayed from Q2 2019. It is now likely that our first MAX aircraft will not deliver until Sept. or Oct. 2020. The
requirement for MAX simulator training will also slow down the deliveIry of backlogged aircraft and new deliveriesRyanair’s BBB+ rated balance sheet is one of the strongest in the industry. 70%
of our aircraft are debt free. This allows us to grow while weaker airlines collapse, sell or retrench in the current challenging market.
• Ryanair’s FY20 PAT guidance has risen to a range of €0.95bn to €1.05bn thanks to stronger Christmas and New Year travel bookings, at better than expected fares. Q4 forward bookings are 1%
ahead of this time last year at slightly better than expected average fares and we now expect full year traffic to grow by 8% to 154m guests.
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Union Pacific (USA) Reports Fourth Quarter and Full Year 2019 Results
Fourth Quarter Summary
• Quarterly freight revenue declined 10 percent, compared to fourth quarter 2018, as core pricing gains and a positive business mix were
offset by lower volumes and decreased fuel surcharge revenue.
• Union Pacific’s 59.7 percent operating ratio represented a fourth quarter record and the third consecutive quarter below 60 percent,
improving 1.9 points compared to fourth quarter 2018.
• The $2.16 per gallon average quarterly diesel fuel price in fourth quarter 2019 was 7 percent lower than fourth quarter 2018.
• Quarterly freight car velocity was 220 daily miles per car, a 5 percent improvement compared to fourth quarter 2018.
• Terminal dwell was 23.3 hours, a 13 percent improvement compared to fourth quarter 2018.
• The Company repurchased 3.6 million shares in fourth quarter 2019 at an aggregate cost of $599 million.
Full year summary
• Freight revenue totalled $20.2 billion; a 5 percent decrease compared to 2018. Carloadings were down 6 percent versus 2018, with
growth in industrial volumes more than offset by fewer agricultural products, premium and energy shipments.
• Union Pacific’s operating ratio improved to a best ever 60.6 percent, 2.1 points lower than 2018.
• Average diesel fuel prices decreased 7 percent to $2.13 per gallon in 2019 from $2.29 per gallon in 2018.
• Fuel consumption rate, measured in gallons of fuel per thousand gross ton miles, improved 2% in 2019 compared to 2018.
• Union Pacific recognized a payroll tax refund of $78.5 million, along with associated interest income of $31.3 million in 2019.
• Freight car velocity was 208 daily miles per car, a 6 percent improvement compared to full year 2018.
• Terminal dwell was 24.8 hours, a 17 percent improvement compared to full year 2018.
• Union Pacific’s reportable personal injury rate of 0.90 incidents per 200,000 employee hours increased 11 percent compared to full
year 2018.
• Union Pacific’s capital program in 2019 totaled $3.2 billion.
• Union Pacific repurchased 35 million shares in 2019 at an aggregate cost of $5.8 billion.
"Given the challenging volume environment, we leveraged strong productivity to deliver solid financial results including the third
consecutive quarter with an operating ratio below 60 percent," said Union Pacific chairman, president and chief executive officer.
"The work our employees are doing as part of Unified Plan 2020 has been transformational and key to providing a safe, reliable
and consistent service product for our customers."
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AerCap (Ireland) Leased, Purchased and Sold 353 Aircraft in 2019
Full Year 2019 Transactions
• Signed lease agreements for 192 aircraft.
• Purchased 65 aircraft.
• Executed sale transactions for 96 aircraft.
• Signed financing transactions for ~$9.5
Fourth Quarter 2019 Transactions
• Signed lease agreements for 29 aircraft, including 7 widebody aircraft and 22 narrowbody aircraft.
• Purchased 21 aircraft, including 14 Airbus A320neo Family aircraft, 1 Airbus A350, 2 Boeing 787-9s and 4 Embraer E2s.
• Executed sale transactions for 32 aircraft, including 8 Airbus A320 Family aircraft, 5 Airbus A330s, 2 Airbus A340s, 7 Boeing 737NGs, 1 Boeing 737
Classic, 1 Boeing 757, 2 Boeing 767-300ERs, 1 Boeing 777-300 and 1 Boeing 787-8 from AerCap’s owned portfolio, and 2 Airbus A320 Family aircraft
and 2 Airbus A330s from AerCap’s managed portfolio. We continue to manage 6 aircraft that were sold from our owned portfolio during the quarter.
• Signed financing transactions for $5.1 billion.
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Solutions Updates

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C.H. Robinson Labs (USA) Drives Supply Chain Technology Solutions
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Solution Description
C.H. Robinson formally introduced C.H. Robinson® Labs™, an innovation incubator where the next big ideas in logistics and supply chain are created,
tested, and scaled to drive smarter solutions for C.H. Robinson’s customers and carriers. Through Robinson Labs, C.H. Robinson’s logistics experts,
innovation teams, and data scientists collaborate with customers and carriers to create personalized solutions for shippers’challenges with the industry’s
premier technology that is built by and for supply chain experts. Robinson Labs works hand in hand with the company’s technology team of more than
1,000 data scientists, engineers, and developers. Once solutions are proven, the teams work collaboratively to scale them across C.H. Robinson,
benefiting its 124,000 customers and 76,000 contract carriers. Robinson Labs leverages the company’s $1 billion tech investment. It is already
delivering on C.H. Robinson’s customer-first promise through new digital connectivity and sophisticated analytics that improve shipping performance
for customers and carriers alike. Robinson Labs is building robust transportation management capabilities and making them accessible through leading
TMS and ERP systems. Starting with Oracle’s ERP and transportation management software, C.H. Robinson is making it even easier for customers to
connect with C.H. Robinson where and how they want to buy. Connectivity includes functions such as allowing shippers to work in their own daily
systems to get access to real-time market rates, tender freight, and get real-time tracking. C.H. Robinson seamlessly connects the capabilities of
Navisphere®, its leading global, multimodal transportation management system, to customers in their preferred system.

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Delta (USA) introduces new domestic first-class seats for A321neo fleet
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Delta’s new Airbus A321neo, slated to be delivered late 2020, will feature industry-leading domestic First-Class seats with more privacy,
more comfort, larger screens and superior stowage. The airline partnered with RECARO and Factory design, using customer feedback
and industry trends, to develop the next generation of domestic first-class cabin seats. Designed to be experience-rich for customers,
Delta's new seat design will bring elements of the international travel experience that customers have enjoyed on widebody aircraft to
domestic routes for customers to enjoy at home.
Highlights of Delta’s A321neo First Class seats include:
• A fixed headrest allowing increased privacy and better sleep without compromising seat width or space
• A larger and sturdier tray table, including 25%* more workspace
• 3X* more volume for storing personal items and devices, including dedicated laptop stowage and water bottle stowage for all phases of
flight
• Thoughtful touches, such as customer-facing power ports and enhanced memory-foam cushions for added comfort.

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Delta (USA) to launch new uniform program for flight attendants, some
airport customer service agents
17
Delta plans to roll out a completely new uniform program for flight attendants and above-wing airport customer service employees, and
will provide updates to its existing uniform in the interim. Delta plans on using this opportunity to identify more sustainable textile
practices, taking greater control of the production process and offering employees a greater choice of garments. Moving forward, the new
uniforms will carry the OEKO-TEX STANDARD 100 label, the highest standard in the textile industry. Delta is targeting late 2021 for
the new uniform launch. In addition to alternate options already permitted, Delta employees will be offered new uniform choices in the
interim. Below-wing employees have shared overall positive feedback about the uniform program and those employees will continue
with the current uniforms. Delta is making some updates to the collection in response to employee feedback. The current uniform program
launched in May 2018. Approximately 65,000 frontline employees — 35,000 above-wing and 30,000 below-wing — received these
uniforms. Above-wing employees typically work in customer-facing roles in the airport or on board the aircraft, including flight
attendants, gate and ticket agents, while below-wing employees work in roles such as baggage handling and aircraft maintenance. Delta
will share additional details soon and will provide opportunities for employee engagement and feedback in the coming days.

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Delta (USA) partners with IBM to explore quantum computing – an airline
industry first
18
IBM and Delta Air Lines announced that the global airline is embarking on a multi-year collaborative effort with IBM – including
joining the IBM Q Network™ – to explore the potential capabilities of quantum computing to transform experiences for
customers and employees. Delta’s CEO Ed Bastian delivered the CES 2020 opening keynote address that focused on how Delta
is transforming travel into a part of the journey to look forward to. The airline is using technology to extend the warmth of its
people to non-traditional airline touchpoints and delivering innovative experiences that reduce stress across the travel day. The
IBM Q Network™ is a 100-plus strong global community of Fortune 500 companies, start-ups, academic institutions and
research labs working to advance quantum computing and explore practical applications. Additionally, through the IBM Q Hub
at NC State University, Delta will have access to the IBM Q Network’s world's largest fleet of universal hardware quantum
computers for commercial use cases and fundamental research, including the recently announced 53-qubit quantum computer,
which has the most qubits of a universal quantum computer available for external access in the industry, to date.

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Korean Air will launch new direct passenger and cargo service to Budapest,
Hungary
19
Starting from May 23, 2020, Korean Air will commence the new scheduled passenger flight between Incheon and Budapest three times a week.
The flight from Incheon to Budapest will depart at 12:00 and arrive in Budapest at 16:25 on the same day. The return flight from Budapest to
Incheon will depart at 18:30 and arrive in Incheon at 12:30 the next day. The route will be operated with an Airbus A330-200, seating 218
passengers. Korean Air will also launch cargo service to Budapest from February 21, 2020, deploying the Boeing 777F freighter. To meet the
growing air cargo demand to Hungary, the airline will operate cargo flights twice a week, on Fridays and Sundays. It will depart from Incheon at
07:20 and return after making stops at Budapest and Frankfurt. With the sharp boost of air cargo demand to Hungary due to the import for mobile
devices from China and e-commerce from Korea, Korean Air forecasts improved profitability by developing the new cargo market. Budapest, the
capital of Hungary, is a UNESCO World Heritage site with a rich history and beautiful landscapes. The city is famous for its night view and major
tourist attractions such as Fisherman's Bastion, Buda Castle and the Hungarian Parliament Building. Not only is there high travel demand for
tourists, but also for businesses as many Korean companies are located in Hungary due to the Hungarian government’s investment policy in the
car manufacturing industry. With the launch of the new direct service, Korean Air will reinforce its competitiveness in its network to Europe and
take an advantageous position in the East European market.

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Royal Mail (UK) introduces more electric vehicles in London
20
Royal Mail is introducing 87 new electric vehicles to Mount Pleasant, one of its largest mail centres in London, as it seeks to reduce its emissions
of its fleet in the capital. Mount Pleasant Mail Centre now operates one of the largest commercial electric vehicles charging points in London.
Londoners will see more of Royal Mail’s iconic red vans turn green and red this month, as the Company announces a further deployment of
zero-emission, electric vans. The vehicles will deliver letters and parcels across selected locations in the capital and surrounding areas. With 30
electric vehicles already in operation, the rest of the vans will roll out over the next two months. Once operational, electric vans will make up a
little under half of the mail centre’s total fleet of 216 small vehicles. The initiative supports and accelerates Royal Mail’s shift to zero emission
technologies. Charged via wall or floor mounted charging posts, the mix of Mercedes-Benz eVito and Peugeot Partner vans are specially designed
to help postmen and women deliver letters and parcels in a secure and environmentally-friendly way. With load capacities ranging from 3.7m3 to
6.3m3, the vehicles will operate as part of the Mail Centre’s usual delivery routes. The initiative forms part of Royal Mail’s involvement in the
Optimise Prime project1, which aims to bring together leading power, technology, fleet and transport companies. Led by Hitachi Vantara and UK
Power Networks, Optimise Prime is the world’s biggest electric vehicle demonstrator project, and brings together leading power, technology, fleet
and transport companies to test and implement the best approaches to the Electric Vehicle roll out for commercial enterprises.

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Aeroflot (Russia) wins two categories at the GlobalCIO IT Project of the
Year awards
21
Aeroflot has won two categories at the IT Project of the Year awards organized by GlobalCIO, a professional community of digital
transformation leaders. Aeroflot's project "Optimising the system for creating, conducting and analysing marketing campaigns" was awarded
the prize for Best Industry Solution in the transport category. Aeroflot has implemented a system allowing users to optimise automated
targeting of marketing campaigns to customers based on a variety of communications, offers or communication channels. The system
generates and verifies business hypotheses without involving IT specialists, and then launches campaigns based on available information and
machine learning, generating detailed reports with KPI analysis for each campaign. In the Analytical Solutions and Big Data – Best Project in
Cargo Logistics category, Aeroflot received the award for Cargo Air, and automated system for predicting cargo capacities that predicts
available freight quota capacity aboard Aeroflot's passenger flights, over both the long and short terms, as well as increases aircraft load
volumes. The projects were evaluated by IT directors and IT service managers over a two-month period, using a custom-built voting system.
Winners are those who are found to have contributed most successfully to the support and development of information technologies within
Russia. More than 220 projects were submitted for consideration in 2019. Of these, 193 were verified and entered into the competition.
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Aeroflot (Russia) gains Level 4 NDC certification from IATA
22
Aeroflot has received Level 4 status under the New Distribution Capability programme developed by IATA, the global airline
association. The NDC programme offers Aeroflot new air service distribution opportunities. Level 4 status allows the airline to
significantly increase the quality of customer service, as it provides a direct sales channel involving agencies as well as additional
services. The NDC also allows clients to easily exchange and return tickets and receive information about booking changes, as well
as speeding up synchronisation of information between agency and airline sales channel and helping to optimise distribution costs.
In 2018, Aeroflot received Level 3 status along with a number of other leading airlines. Level 3 status helped to significantly increase
sales. Extensive application of the NDC also underscores Aeroflot’s leadership in digitalisation. Using the latest technologies helps
increase the airline’s customer offering and operational efficiency. Further implementation of the latest IT solutions, including
artificial intelligence, is a key priority of Aeroflot’s Strategy-2023. Adoption of the NDC is just one example of Aeroflot’s active
implementation of IATA’s latest technologies in the Russian market. Aeroflot has been a member of IATA for over 30 years.
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Aeroflot (Russia) named world’s most on-time major airline in 2019
23
Aeroflot was the world’s most on-time mainline airline in 2019, according the annual On-Time Performance,the leading travel data and analytics
provider. 86.7% of the Russian flag carrier’s flights operated on-time in 2019. As well as topping the global category, Aeroflot was also named the
most punctual airline in Europe during the year.Aeroflot has established itself as a leading global airline in terms of operational efficiency, and
regularly ranks among the world’s most punctual airlines. In 2019 the Russian flag carrier was the only Russian airline and the largest in Europe
to be awarded a five-star rating for punctuality by OAG, the leading flight data and analytics agency.Punctuality is important to passengers and
also contributes economic benefits including lower ticket prices. Aeroflot plans to introduce digital innovations including biometric controls that
will further speed up and simplify pre-flight procedures at the airport.The OTP review, which Cirium has published for 11 years, ranks the top ten
most on-time airlines and airports globally, by size and region. It is based on 600 data sources, including almost every airline around the world,
and tracks more than 100,000 flights a day. Cirium’s data analysts process more than 15 million updates daily. The Cirium OTP Review named
Sheremetyevo International Airport, Aeroflot’s Moscow home airport and major hub, as the world’s most punctual airport, with 95.01% of flights
departing on time, ahead of Guangzhou Baiyun International Airpor and Shanghai Pudong International Airport.
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Air Canada (Canada) Is Named a Top Employer in Montreal for the Seventh
Consecutive Year
24
Air Canada was named one of "Montreal's Top Employers" for the seventh consecutive year in Mediacorp Canada Inc's annual employer survey. The 2020 survey
recognizes companies in Montreal with exceptional human resources programs and forward-thinking workplace policies, and includes a comparison of others in their
industry and region. Mediacorp cited several unique employee support and engagement programs at Air Canada. These include: state-of-the-art training facilities;
generous discounts and perquisites for employees and their families; programs to promote health, fitness and wellness. Air Canada's reputation as a top employer has
made the airline a destination of choice for people seeking a challenging career. It receives 194,000 visits each month to the employment page of its website and on
average there are 360 applicants per position for each vacancy filled. In 2019 alone, Air Canada has hired more than 7,000 people, including 1,700 in Montreal. Air
Canada employs close to 10,000 people in Montreal in positions ranging from C-suite executives to specialized operations.
In addition to being named one of Montreal's Top Employers for 2020, Air Canada has received other recent recognitions for employee relations and engagement
including being named:
• one of Canada's Top 100 Employers in Canada (2020) for the seventh consecutive year by Mediacorp Canada Inc;
• one of Canada's Best Diversity Employers in 2019 by Mediacorp Canada Inc. for the fourth consecutive year. Air Canada was recognized for its ongoing work to foster
inclusiveness through various partnerships, its success outreaching directly to diverse communities when recruiting and other initiatives;
• one of the 50 Most Engaged Workplaces in North America for Fourth Consecutive Year by Achievers.
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ANA (Japan) Receives Top Score Among Asia Pacific Network Carriers in
Cirium's 2019 On-Time Performance Review
25
All Nippon Airways, Japan’s largest and 5-Star airline for seven consecutive years, has been recognized by travel data and analytics firm
Ciriumblank for its exceptional service and reliability in providing on-time performance throughout 2019. This is the second consecutive
yearblank that ANA has been named the top performer among Asia Pacific network carriers by Cirium, with its 2018 record receiving
first place accolades from Cirium formerly known as FlightStats. Cirium's comprehensive evaluation of ANA's Asia Pacific performance
resulted in a score of 86.49%, an increase from 85.25% in 2018. Globally, ANA came in second place among all mainline carriers with a
rating of 86.26%. As part of efforts to improve upon its award-winning 2018 performance, ANA adopted a range of innovative
technological solutions to streamline travel. In 2019 alone ANA enhanced service, efficiency and technological integration through the
use of self-service baggage dropsblank, remote controlled aircraft tugsblankand other forward-thinking solutions. In addition to
embracing innovative new technology, ANA also took steps grounded in logistical efficiencyblank such as the decision to alter check-in
times at Haneda International Airport as well as the expansion of security check cut off times at domestic Japanese airports.
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American Airlines (USA) Earns Perfect Score on Human Rights Campaign’s
Corporate Equality Index for 18th Consecutive Year
26
American Airlines has been honoured once again by the Human Rights Campaign with the highest possible rating in the prestigious 2020
Corporate Equality Index. American was the only airline to achieve a perfect score when the CEI launched in 2002 and continues to be
one of only a handful of corporations – and the only airline — to do so every year since. The CEI is a nationally recognized benchmark
that evaluates America’s top workplaces and their inclusion of LGBTQ employees and their allies. Companies like American that earn
the top CEI score of 100% also are named the “Best Places to Work” in the U.S. American has long been an ally for LGBTQ team
members and customers. The airline was the first major U.S. airline to protect LGBTQ team members by including gender identity and
sexual orientation in workplace non-discrimination policies and strongly opposed discriminatory and anti-LGBTQ legislation proposed
in Washington, D.C., and individual states, including Texas, Arizona and North Carolina. Recently, the airline has taken public stands for
transgender rights, endorsed the Equality Act and was the first global airline to endorse the historic United Nations LGBTI Standards of
Conduct for Business, aimed at tackling discrimination globally against lesbian, gay, bisexual, transgender and intersex people globally.
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CN (Canada) Named One of Montreal’s Top Employers
27
CN is pleased to be recognized as one of Montreal’s Top Employers for 2020 by Canada’s Top 100 Employers for the fourth consecutive year. The Montreal Metropolitan
region is home to a large portion of the Company’s workforce. More than 3,000 of its employees are based in the area, either at its downtown headquarters or in one of
its many operating terminals in the region. Montreal's Top Employers honours local employers who provide excellent work conditions and benefits to their employees.
This year's winners were announced on January 30, 2020 in a commemorative magazine published in the Montreal Gazette. CN’s online profile details some of the
reasons it was chosen as a winner, such as free access to an onsite fitness facility at its headquarters office, an employee share purchase plan, the employee and
pensioner-run Community Fund, which has raised more than $17.1 million over 10 years for Canadian charities, as well as the CN Railroaders in the Community
program, which provides grants to the non-profit organizations its employees volunteer for.CN was also recently honoured as one of Canada’s Top 100 Employers for
2020. Now in its 20th year, the Canada’s Top 100 Employers competition evaluates employers across the country that offer exceptional workplaces for their employees.
CN is a true backbone of the economy whose team of railroaders transports more than C$250 billion worth of goods annually for a wide range of business sectors, ranging
from resource products to manufactured products to consumer goods, across a rail network of approximately 20,000 route-miles spanning Canada and mid-America. CN
– Canadian National Railway Company, along with its operating railway subsidiaries – serves the cities and ports of Vancouver and Prince Rupert, B.C., Montreal,
Halifax, New Orleans, and Mobile, Ala., and the metropolitan areas of Toronto, Edmonton, Winnipeg, Calgary, Chicago, Memphis, Detroit, Duluth, Minn./Superior,
Wis., and Jackson, Miss., with connections to all points in North America.
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Delta (USA) scoops Best Long-Haul Airline award in U.K. for second year
28
Delta Air Lines was named Best Long-Haul Airline at the 25th annual Business Travel Awards, retaining one of the U.K.’s
most prestigious travel awards for a second straight year. The Business Travel Awards are judged by a panel of senior
industry experts, who commended Delta for our “product upgrades and fuel efficiency programme, outstanding
performance record and its focus on environmental issues and people.” They also praised Delta’s diversity and women in
leadership programs, as well as our commitment to working with other companies that embrace Corporate Social
Responsibility. The award kicks off an exciting year ahead for Delta in the U.K. The airline will return to London-Gatwick
and Manchester Airports this summer with new flights to Boston. Meanwhile, customers continue to enjoy greater
trans-Atlantic comfort thanks to the refurbished B767-400 and popular A330 aircraft on more London-Heathrow routes.
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Delta (USA) No. 19 on World’s Most Admired list
29
Delta’s leadership in social responsibility, innovation, culture and more has once again resulted in the global airline today being named one of Fortune
magazine’s Top 50 Most Admired Companies for the seventh consecutive year. Fortune also named Delta No. 1. This is the ninth time over the last
decade the airline has secured the top spot. The Most Admired Companies list – compiled from the surveys of thousands of executives, experts and
analysts – is a ranking across industries of the world’s most respected and reputable brands, while the airline list is based on the results from
industry-specific leaders. The recognition is but the latest accolade for the airline. Delta was recently named the Wall Street Journal's top U.S. airline
for the third consecutive year; one of Barron’s 100 Most Sustainable U.S. Companies; a Fortune magazine 100 Best Companies to Work For, in addition
to a 100 Best Workplaces for Millennials; and a Fast Company “Most Innovative Company,” among others. During CES 2020, Delta spotlighted Sarcos
Robotics’ first-ever battery-powered, full-body exoskeleton, the Guardian XO, which received Digital Trends’ Top Tech of CES 2020: Emerging Tech
award and “Best Robot” by PCMag.com, in addition to recognition from WIRED Magazine for being one of the smartest technologies at CES. The
airline’s showcase of Misapplied Sciences’ PARALLEL REALITY™ experience also garnered top marks, including Newsweek’s Best of CES,
Techlicious’ 2020 CES Top Pick, Best in Show from Tom’s Guide and Mashable’s Top Pick.
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Lufthansa Group (Germany) achieves a top position among airlines in
CDP climate protection ranking 2019
30
The Lufthansa Group has achieved the Climate Scoring result "B" in the 2019 climate change reporting of the non-profit rating
organisation CDP. As in the previous year, the airline group is thus once again listed in the second highest ranking band and thus
occupies one of the top positions among the airlines. CDP conducts the world's largest annual climate ranking, which includes
extensive information and data on CO2 emissions, reduction strategies and climate risks of the participating companies. The good
rating in the global CDP ranking confirms our commitment to a sustainable future. One key to achieving this is the use of sustainable
aviation fuels. Passengers worldwide already have the opportunity to fly CO2-neutral with it via our platform. The Lufthansa Group
has been participating in the CDP reporting since 2006, providing relevant interest groups with transparent information about its
climate protection strategy and measures to reduce CO2 emissions. The CDP data is also used to a large extent in other assessments
by leading rating agencies. CDP Climate Scores are awarded annually on a scale from "A" to "D-" Companies that provide no or
insufficient information are marked with "F".
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FedEx (USA) Earns No. 14 Spot on the FORTUNE World’s Most
Admired Companies List
31
FedEx Corp. is once again ranked among the most admired companies in the world, according to a survey published in FORTUNE magazine. The annual “World’s
Most Admired Companies” report released today lists FedEx as the No. 14 ranked company overall, tied with American Express and Netflix. The survey measures
nine attributes related to the company’s financial performance and corporate reputation. Fortune collaborated with Korn Ferry on this survey of corporate
reputations. They began with a universe of about 1,500 candidates: the 1,000 largest U.S. companies ranked by revenue, along with non-U.S. companies in
Fortune’s Global 500 database that have revenues of $10 billion or more. They then winnowed the assortment to the highest-revenue companies in each industry,
a total of 680 in 30 countries. The top-rated companies were picked from that pool of 680; the executives who voted work at the companies in that group. To
determine the best-regarded companies in 52 industries, Korn Ferry asked executives, directors, and analysts to rate enterprises in their own industry on nine
criteria, from investment value and quality of management and products to social responsibility and ability to attract talent. A company’s score must rank in the top
half of its industry survey to be listed. Because of the weak distribution of responses, only the aggregate industry scores and ranks are published in Construction
and Farm Machinery, Food and Drugstores, General Merchandisers, Metals, Mining, Crude-Oil Production, Network and Other Communications Equipment, and
Wholesalers: Health Care. Results were not published in the following categories due to insufficient response rates: Cable and Satellite Providers, Petroleum
Refining, Pipelines and U.S. Energy.
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Southwest Airlines (USA) Named as A Best Place to Work
32
Southwest Airlines Co. announced that it has received a rating of 100 from the Human Rights Campaign Foundation on the 2020
Corporate Equality Index, which earns Southwest the distinction of being a "Best Place to Work for LGBTQ Equality." The
Corporate Equality Index is a national benchmarking survey, reporting on corporate policies and practices related to LGBTQ
workplace equality, administered by the Human Rights Campaign Foundation. This recognition reflects Southwest's continuous
efforts to put Employees first, offer great benefits, and positively impact the communities where our Employees work and live.
Southwest Airlines has been a long-time supporter of the LGBTQ community, proudly working with organizations that are working
hard to make a positive difference in the lives of the LGBTQ community. For LGBTQ Equality. Southwest Airlines was also ranked
47th on the Forbe's America's TOP 500 Employer's for Diversity List. The ranking was compiled by surveying 60,000 Americans
working for businesses with at least 1,000 employees. The surveys were anonymous, allowing participants to openly share their
opinions. The final list ranks the 500 employers that not only received the most recommendations, but also boast the most diverse
boards, and executive ranks, and the most proactive diversity, and inclusion initiatives.
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Southwest Airlines (USA) Ranks No. 11 Among FORTUNE's World's
Most Admired Companies
33
Southwest Airlines Co. was named to FORTUNE's 2020 list of World's Most Admired Companies®. Southwest ranks No. 11, and has been
featured on the list since 2009. FORTUNE collaborated with partner Korn Ferry on this survey of corporate reputation, and asked executives,
directors, and security analysts from around the world to rate which companies they admired most. Voters were able to select any company in any
industry that ranked in the top 25 percent of last year's survey, along with those that finished in the top 20 percent of their industry. Southwest
Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 60,000 Employees to
a Customer base topping 120 million passengers annually. *Southwest became the nation's largest domestic air carrier in 2003 and maintains that
ranking based on the U.S. Department of Transportation's most recent reporting of domestic originating passengers boarded. In peak travel
seasons, Southwest operates more than 4,000 weekday departures among a network of 102 destinations in the United States and 10 additional
countries. Southwest coined Transfarency® to describe its purposed philosophy of treating Customers honestly and fairly, and low fares actually
staying low. Southwest is the only major U.S. airline to offer bags fly free® to everyone (first and second checked pieces of luggage, size and
weight limits apply, some carriers offer free checked bags on select routes or in qualified circumstances), and there are no change fees, though fare
differences might apply.
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United Airlines (USA) Earns 100% Score on Human Rights Campaign
Foundation's Annual Scorecard on LGBTQ+ Workplace Equality
34
United Airlines announced it has received a perfect score of 100% on the 2020 Corporate Equality Index, a premier benchmarking survey
and report on corporate policies and practices related to LGBTQ+ workplace equality, administered by the Human Rights Campaign
Foundation. This is the ninth consecutive year the airline receives a 100% score. United's commitment to LGBTQ+ equality includes
being the first U.S. airline to fully recognize domestic partnerships in 1999 to becoming the first U.S. airline to offer non-binary gender
options throughout all of its booking channels in 2019. Additionally, during its Pride Month celebration in 2019, United became the first
public company to be inducted into Pride Live's Stonewall Ambassador program. United has partnered with the Human Rights Campaign
on training initiatives including educating employees about preferred pronouns and the persistence of gender norms and other steps to
make United an inclusive space for both customers and employees. The airline's latest efforts include developing comprehensive training
modules and exercises to continue employee education on how to be a better ally in both the workplace and to customers. Over the past
year, United has also opened more LGBTQ+ Business Resource Groups across the country, reaching more employees.
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KCS (USA) among Newsweek’s and Investor’s Business Daily’s Rankings
for Corporate Responsibility
35
Kansas City Southern is pleased to announce its inclusion in Newsweek magazine’s first-ever ranking of America’s Most Responsible Companies 2020,
and Investor’s Business Daily magazine’s 50 Best ESG Companies. These lists rank companies in matters of corporate social responsibility in the
United States. Newsweek ranked KCS at #104 of 300 overall and #4 among Travel, Transport and Logistics companies. The rank is voted on by 6,500+
people and considers Corporate Responsibility measures for Environmental, Social and Governance. Investor’s Business Daily ranked KCS at #34
among companies with ESG ratings from MSCI ESG Research as of September 11, 2019, helping investors keep their values in sync with their
investments. Headquartered in Kansas City, Mo., KCS is a transportation holding company that has railroad investments in the U.S., Mexico and
Panama. Its primary U.S. holding is The Kansas City Southern Railway Company, serving the central and south-central U.S. Its international holdings
include Kansas City Southern de Mexico, S.A. de C.V., serving north-eastern and central Mexico and the port cities of Lázaro Cárdenas, Tampico and
Veracruz, and a 50 percent interest in Panama Canal Railway Company, providing ocean-to-ocean freight and passenger service along the Panama
Canal. KCS' North American rail holdings and strategic alliances with other North American rail partners are primary components of a unique railway
system, linking the commercial and industrial centers of the U.S., Mexico and Canada.
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American Airlines (USA) and GOLAnnounce Codeshare Agreement to Offer More Daily
Service Between South America and the U.S. than Any Other Airline Partnership
36
American Airlines and GOL, Brazil’s largest airline, announced a new reciprocal codeshare agreement, giving customers access to 20 new destinations
in South America. American will also increase service from Miami, adding a second daily flight this winter. The airline also plans to provide more
opportunities to bring customers to Latin America through MIA by adding 12 flights from six U.S. cities.
American’s expansion in Miami and Latin America includes:
• Service to new destinations in South America not currently served by American. These flights — operated by GOL — include service to Asuncion,
Paraguay, and other destinations in Brazil.
• GOL codeshare established on American routes in the United States, paired with frequent flier earning and redemption on both airlines soon after
approval.
• Increased flying out of MIA, including an additional flight from MIA to GIG during the peak winter months on a Boeing 787-8 — one of American’s
first 787-8s operating out of MIA.
• 12 more year-round, daily domestic frequencies, including increased flying from Nashville, Boston, Houston, Orlando, Raleigh-Durham and Tampa
to MIA.
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American Airlines (USA) and TWU-IAM Association Reach Tentative
Agreements for Joint Collective Bargaining Agreements
37
American Airlines and the TWU-IAM Association reached tentative agreements for new joint collective bargaining agreements that cover more
than 31,000 team members.The tentative agreements are subject to ratification by Maintenance & Related and Fleet Service team members
represented by the Association. The association will communicate details of the agreements to its members in the coming weeks. American
Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth,
Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of caring for people on life's journey,
American's 130,000 global team members serve more than 200 million customers annually. Since 2013, American has invested more than $28
billion in its product and people and now flies the youngest fleet among U.S. network carriers, equipped with industry-leading high-speed Wi-Fi,
lie-flat seats, and more inflight entertainment and access to power. American also has enhanced food and beverage options in the air and on the
ground in its world-class Admirals Club and Flagship lounges. American was recently named a Five Star Global Airline by the Airline Passenger
Experience Association and Airline of the Year by Air Transport World. American is a founding member of oneworld®, whose members serve
1,100 destinations in 180 countries and territories. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the
company's stock is included in the S&P 500.
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American’s Miami Hub (USA) Reaches Record Passenger Numbers in 2019
38
American Airlines set new records at its hub at Miami International Airport. Last year the airline carried a record 30.3 million passengers through MIA, marking
an increase of 1.7% compared to the previous year. The airline operates more than 340 daily flights from MIA to nearly 130 destinations, including service to more
than 80 cities across Latin America and the Caribbean. American’s hub at MIA, the airline’s largest international gateway, has continued strengthening its footprint
in Latin America and the Caribbean since being established 30 years ago and will continue its growth in 2020. Set to begin this year are additional frequencies to
Lima, Peru; Santiago, Chile, and São Paulo, Brazil. American is a critically important economic engine for Miami and South Florida. The airline is the third-largest
private employer in Miami-Dade County with an annual payroll of $1.8 billion, contributing more than $21.8 billion annually to South Florida’s economy.
American Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of caring for people on life's journey, American's 130,000 global
team members serve more than 200 million customers annually. Since 2013, American has invested more than $28 billion in its product and people and now flies
the youngest fleet among U.S. network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to
power. American also has enhanced food and beverage options in the air and on the ground in its world-class Admirals Club and Flagship lounges. American was
recently named a Five Star Global Airline by the Airline Passenger Experience Association and Airline of the Year by Air Transport World.
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UPS (USA) Continues to Build on Renewable Natural Gas Momentum
39
UPS announced it has entered into multi-year renewable natural gas agreements with Kinetrex Energy and TruStar Energy. Together, these two contracts will
supply UPS with up to 80 million-gallon equivalents of RNG over the terms of the agreements. The Kinetrex contract will supply UPS with up to 52.5 million GEs
of RNG over the life of the contract to be used in its tractor trailer vehicles throughout the Midwest. The RNG will be used to fuel UPS’s LNG-powered trucks in
Chicago, Columbus, Indianapolis, St. Louis and Toledo. The TruStar Energy contract will supply UPS with up to 27.5 million GEs of RNG over the life of the
contract to be used in California. The RNG will be used to fuel UPS’s CNG-powered trucks in both Visalia and Moreno Valley, Calif. UPS remains committed to
its sustainability goals. These two new agreements build on a prior RNG contract in which UPS agreed to purchase 170 million gallons of RNG, its biggest
commitment to date. Over the next seven years, UPS has agreed to purchase 250 million-gallon equivalents of RNG total, making the company the largest
consumer of RNG in the transportation industry. Additionally, UPS recently announced plans to purchase more than 6,000 natural gas-powered trucks through
2022. This three-year commitment represents a $450M investment in expanding the company’s alternative fuel and advanced technology vehicle fleet as well as
supporting infrastructure. Buying these vehicles is important since CNG vehicles can interchangeably use RNG and conventional natural gas so building CNG fleet
capacity is vital to increasing the company’s use of RNG. Over the past decade, UPS has invested more than $1 billion in alternative fuel and advanced technology
vehicles and fueling stations to help meet its target of reducing absolute greenhouse gas (GHG) emissions by 12% across its global ground operations by 2025.
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Air Canada (Canada) and Cirque du Soleil announce international
partnership
40
Air Canada and Cirque du Soleil announced an exclusive partnership designating Air Canada as Official Airline for Big Top and Arena shows for
Canada, the U.S., Europe, and select countries around the world. As the most recent major international marketing sponsorship for the airline, the
multi-year agreement will see the two brands bringing the world of Cirque du Soleil wonder to millions around the globe and delighting customers
with unforgettable experiences. The agreement provides for the creation of an exclusive Air Canada lounge for Cirque du Soleil, accessible to
eligible guests at European and Australian Big Top shows, in addition to a robust hospitality package, onsite brand presence across all territories,
and a branded experience at select Big Top shows in North America. Aeroplan Members will also benefit from unique packages and can redeem
miles for Cirque du Soleil gift cards to attend any performance in Canada or the U.S. The gift cards are available at Aeroplan.com in denominations
of CDN $50, $100 and $200. ir Canada is Canada's largest domestic and international airline serving nearly 220 airports on six continents. Canada's
flag carrier is among the 20 largest airlines in the world and in 2019 served over 51 million customers. Air Canada provides scheduled passenger
service directly to 62 airports in Canada, 53 in the United States and 101 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean,
Mexico, Central America and South America.
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All Nippon Airways (Japan) and Singapore Airlines Deepen Partnership
with Joint Venture Agreement
41
All Nippon Airways, Japan's largest and 5-star airline for seven consecutive years, and Singapore Airlines, the world's most awarded airline, to
signed a joint venture framework agreement that would deepen the partnership between the two Star Alliance carriers. This joint venture, which is
subject to regulatory approvals, aims to provide customers with more seamless flight connectivity between the two carriers and access to a wider
network. It would allow ANA and SIA to further strengthen their cooperation on services between Singapore and Japan, as well as in key markets
including Australia, India, Indonesia, and Malaysia. Both airline groups would also be able to jointly offer customers more seamless access to
flights in their respective route networks, a broad range of joint fare products, tie-ups between frequent flyer programs and aligned corporate
programs to strengthen their proposition to corporate clients. This joint venture goes beyond the existing partnership between the two airlines that
focuses on codeshare flights, mileage programs, lounge access, and coordination on check-in baggage and connecting flights. Singapore Airlines
will become just the third airline joint venture partner for ANA and the first Asian airline. ANA began joint venture partnerships with United
Airlines in 2011 and Lufthansa Group in 2012. Today, Singapore Airlines has joint ventures with Air New Zealand, Lufthansa Group, and SAS. In
addition, SIA has also applied to form a joint venture with Malaysia Airlines Berhad.
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ANA (Japan) and Virgin Australia Sign Commercial Partnership Agreement
42
All Nippon Airways and Virgin Australia announced that the two carriers signed a partnership agreement to enhance connectivity between Japan and
Australia. Under the terms of their agreement, ANA and Virgin Australia will implement codeshare flights within Japan and Australia and introduce
reciprocal frequent flyer benefits for their members. The partnership will increase convenience and comfort for passengers traveling between Australia
and Japan, and increase their ability to explore both countries. The announcement of the new codeshare agreement comes as ANA expands its presence
in Australia with the launch of its new service between Narita, Tokyo and Perthblank in September 2019, and its plans to increase the frequency of its
flights between Haneda, Tokyo and Sydney blank in summer 2020. Virgin Australia has also just started selling their brand-new flights between Haneda
and Brisbane. Virgin Australia Chief Commercial Officer, John MacLeod, said the airline is pleased to partner with ANA, as the partnership allows the
carriers to deliver a high level of service for travellers. ANA customers will be able to travel on these Virgin Australia services with ANA tickets, having
their bags checked all the way through to their destinations and with one seamless booking experience. Later this spring, the carriers will further expand
their partnership by commencing domestic and international codeshare routes in Japan and Australia. As part of this expansion, ANA and Virgin
Australia will provide members of their frequent flyer programs with reciprocal benefits across both airlines.
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ANA (JAPAN) to Receive Third FLYING HONU A380 from Airbus, Expanding
its Fleet for the Narita-Honolulu Route
43
All Nippon Airways, Japan's largest and 5-Star airline for seven consecutive years, will be launching the third of its specially designed "FLYING HONU" Airbus
A380sblank, allowing for ANA to offer both daily flights between Narita and Honolulu on these unique aircraft. ANA currently provides two flights daily on the
Narita-Honolulu route, with 10 flights served by Airbus A380sblank and four operated by Boeing 777s. Starting on July 1*1, ANA will begin simultaneously
operating its three Airbus A380s*2 to support the increase in round trips on these aircraft from 10 to 14 per week. Starting from January 9, passengers who had
purchased tickets for this route on a Boeing 777-300ER aircraft departing on or after July 1 will be notified regarding the change of aircraft. The first FLYING
HONU entered service on the Narita-Honolulu route in May 2019, painted in blue to represent the Hawaiian blue sky. The second FLYING HONU is emerald
green which is inspired by the crystal-clear water of the Hawaiian ocean. Both of the aircraftblank and their unique livery were well received by passengers. The
third FLYING HONU features livery in orange inspired by the Hawaiian sunset. The final rollout of this plane will occur in late January 2020 and it is planned to
be received in April 2020. Upon accepting the third of its A380 aircraft from Airbus, ANA will work to integrate the new plane to its flight schedule so that as many
passengers as possible will be able to experience the unique travel atmosphere of the FLYING HONU. ANA is constantly seeking to connect its customers with
new destinations, while raising the bar for comfort, efficiency and service. The customized FLYING HONUs are a testament to ANA's commitment to Japanese
hospitality, and strengthening connections worldwide.
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American Airlines (USA) Joins Forces with New Friends New Life in Fight
Against Human Trafficking
44
American Airlines is banding together with New Friends New Life, a Dallas-based nonprofit organization, in a partnership aimed at combating human
trafficking, assisting victims and raising public awareness of the crime and how to curtail it. New Friends New Life is guided by a mission to restore
and empower formerly trafficked teenage girls and sexually exploited women and their children. By providing access to education, job training, interim
financial assistance, mental health and spiritual support, New Friends New Life helps women and their children overcome backgrounds of abuse,
addiction, poverty and limited opportunities. As partners in the fight against human trafficking, American and New Friends New Life will raise
awareness and support the needs of Dallas-area women and teens who have been affected by human trafficking. As part of the partnership, American
team members will be able to engage in human trafficking awareness training sessions and volunteer activities organized in cooperation with New
Friends New Life. The company will support New Friends New Life’s annual luncheon, as well as have an American executive serve on the
organization’s board of directors. In recognition of National Slavery and Human Trafficking Prevention Month, American and New Friends New Life
will kick off their partnership in late January with an event at American’s headquarters in Fort Worth. American team members will participate in a
human trafficking awareness training session and join representatives from New Friends New Life for a volunteer activity.
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American Airlines (USA) and British Airways Mark the Official Start of the
JFK Redevelopment Plan
45
Atlantic Joint Business partners American Airlines and British Airways joined New York Gov. Andrew Cuomo and the Port Authority of New York
and New Jersey to announce the start of construction on a $344 million investment at New York’s John F. Kennedy International Airport Terminal
8 at the Association for a Better New York luncheon in Midtown. Additionally, airline team members who power the terminal operations will also
benefit from closer, faster and easier connections to American’s joint business partner British Airways by the additional co-located long-haul
aircraft gates and an enhanced baggage system. American and British Airways are the first airlines to mark the start of the transformation of JFK
into a state-of-the-art global hub. The upgrades and additions at Terminal 8 will bring improvements in the overall customer experience, including
the addition of five widebody gates and four adjacent widebody hard stands (ramp parking where customers are transported to/from terminal via
bus), enhanced baggage systems, new lounges, premium check-in space and upgraded concessions and retail options. Additionally, customers
arriving in New York will enjoy the ability to more conveniently connect onto other American Airlines flights, and customers departing New York
will gain the flexibility of 14 daily flights to London all departing from the same terminal. Construction is scheduled to be completed in 2022.
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CN (Canada) and NorFalco Sign Agreement
46
CN and NorFalco Sales, a division of Glencore Canada Corporation, announced they have signed a new multi-year agreement that will provide
freight transportation of Sulphuric Acid from NorFalco’s rail served productions facilities in Sudbury, ON; Rouyn-Noranda, QC; and Valleyfield,
QC. The agreement reconfirms CN and NorFalco’s strategic partnership for years to come.NorFalco is one of North America's largest merchant
marketers of sulfuric acid, responsible for the marketing and distribution of about 2 million tons of sulfuric acid per year. Through parent company
Glencore, NorFalco has exclusive access to sulfuric acid production from four major North American production facilities and to an unrivaled
global sulfuric acid supply and trading network. CN is a true backbone of the economy, transporting more than C$250 billion worth of goods
annually for a wide range of business sectors, ranging from resource products to manufactured products to consumer goods, across a rail network
of approximately 20,000 route miles spanning Canada and mid-America. CN – Canadian National Railway Company, along with its operating
railway subsidiaries – serves the cities and ports of Vancouver and Prince Rupert, B.C., Montreal, Halifax, New Orleans, and Mobile, Ala., and the
metropolitan areas of Toronto, Edmonton, Winnipeg, Calgary, Chicago, Memphis, Detroit, Duluth, Minn./Superior, Wis., and Jackson, Miss., with
connections to all points in North America.
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Air France, KLM, Delta (USA) and Virgin Atlantic launch world’s leading
partnership
47
Air France, KLM, Delta and Virgin Atlantic have launched their expanded joint venture offering a greater choice of routes and
loyalty options when travelling between Europe, the U.K. and North America. The new partnership provides customers with more
convenient flight schedules and a shared goal of ensuring a smooth and consistent travel experience, whichever airline people fly.
The partnership also provides the flexibility to book flights on any of the four carriers through their respective mobile apps,
websites, or via travel agents. Customers will enjoy award-winning service, top-tier premium cabin products and complimentary
food, drink and seatback in-flight entertainment in all cabins on all trans-Atlantic flights. Enhanced customer benefits starting
Feb. 13 mean that loyalty program members will be able to earn and use miles or enjoy elite benefits for flights on any of the four
airlines’ worldwide operations, including a trans-Atlantic trip, intra-Europe hops, or domestic U.S. journey, offering more
opportunities to quickly move through loyalty tiers and reach a higher status. Eligible Elite loyalty program members can also
enjoy priority boarding and relax in over 100 airport lounges when travelling internationally.
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Delta (USA) will launch PARALLEL REALITY™ tech to serve up airport messages
tailored to individual travelers – on a single screen, at the same time
48
Delta Air Lines, in partnership with Misapplied Sciences, will launch the first-ever PARALLEL REALITYTM beta experience for customers
departing Detroit Metropolitan Airport this year – the first step toward a future where the airport environment itself is tailored to each
customer. This new, opt-in technology allows multiple customers to see personalized content tailored to their unique journey on a single
digital screen – at the exact same time and in their preferred language. At a glance, the category-defining technology will provide wayfinding
and personalized travel information, like directions to your departure gate, or the closest Delta Sky Club. For the beta experience in Detroit,
nearly 100 customers will be able to simultaneously view personalized content tailored to their individual travel on a single large-scale digital
screen located just after security. Customer and employee feedback from this opt-in trial will be critical to shaping the future experience. The
Parallel Reality technology first caught the eye of innovation experts at The Hangar, Delta’s innovation center. From there, Delta identified
an opportunity to leverage this ground-breaking innovation to transform the airport experience. Teams across the company have since worked
hand in hand with Misapplied Sciences to develop and hone the beta experience launching in mid-2020. Delta also made an equity investment
in Misapplied Sciences in 2019.
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Delta (USA) is building a more diverse future of STEM
49
Delta Air Lines announced partnerships with the Society of Women Engineers and Girls Who Code as part of the airline’s efforts to seek diversity,
create equity and increase representation, particularly in STEM fields. The partnerships, announced at CES 2020, will further Delta’s strategy of
promoting gender diversity by removing barriers, creating hiring pipelines and supporting community programs. The tech and aviation industries
experience similar diversity gaps. Through strategic partnerships with the Society of Women Engineers and Girls Who Code, Delta is working to
play a role in solving systemic underrepresentation across industries. Delta’s partnership with the Society of Women Engineers, which is focused
on empowering women to succeed in engineering and technology, will enable streamlined hiring and recruiting of women in STEM roles at the
airline. The partnership will help Delta to improve its gender diversity by reaching qualified professionals with more than three years of
experience. Delta will fund tech conferences and career fairs from the U.S. to India, creating opportunities for women with unique voices in STEM.
In partnership with Girls Who Code, Delta women in IT will be matched with students to provide mentoring that deepens their computer science
skills as well as develops their confidence. Delta will also participate in two Girls Who Code signature events for “speed mentoring” and industry
recruiting, as well as community-building programs through the nonprofit’s sisterhood of peers and role models.
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eDreams ODIGEO and Lufthansa Group airlines (German) sign strategic
NDC partnership agreement
50
eDreams ODIGEO, Europe’s largest online travel company and one of the largest European e-commerce businesses, and Lufthansa
Group airlines, one of the world’s leading airline groups, announced that they have signed a new distribution agreement based on
IATA’s New Distribution Capability. The strategic agreement involves all four leading travel agency brands of eDreams ODIGEO
business and Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines) globally, and will allow travellers
to enjoy a modern air retailing experience for travel to 270 destinations in 105 countries. With eDreams ODIGEO joining Lufthansa
Group airlines’ NDC Partner Program, travellers will benefit from the attractive NDC Smart Offer: Lufthansa Group airlines’ most
competitive fares and exclusive ancillary services. Combined customer-centric technology will enable an enhanced traveller
shopping experience and personalization for eDreams ODIGEO’s 18 million customers on its 261 booking platforms. As part of this
deal, eDreams ODIGEO and Lufthansa Group airlines agree to become preferred partners for joint innovation initiatives that add
value to travellers, such as the development of new and innovative travel ancillary services.
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Lufthansa Group (Germany)and TripActions kick-off strategic partnership
51
Lufthansa Group and Silicon Valley based Travel Management Company TripActions announced a strategic partnership during the DLD conference
this past weekend. The two companies are set to proactively shape the distribution and corporate retailing landscape of the future digital era of Travel
Management Companies. To manifest this multifaceted collaboration, Lufthansa Group acquired a minority stake in the business travel innovator
through its digital business unit Lufthansa Innovation Hub in December 2019. This makes Lufthansa Group the first strategic investor of TripActions.
For the Lufthansa Group, the minority investment is its fourth in a technology company, highlighting the value, innovation and capabilities TripActions
brings to corporate travel sector. TripActions is a fast-growing corporate travel management platform using AI and Machine Learning technologies to
provide a user-friendly mobile customer experience and personalized servicing to businesses and their employees. Founded 2015 in Palo Alto,
California, TripActions is currently one of the frontrunners in the global Travel & Mobility Tech landscape. The news follows the two companies’recent
strategic NDC partnership announcement. After joining Lufthansa Group airlines’ NDC Partner Program in November 2019, this extended strategic
partnership marks a further important step for corporate customers to benefit from modern airline retailing and providing a better end-to-end experience.
Customer value will be increased in various fields of cooperation, including ancillary retailing, corporate products and servicing. Both Lufthansa Group
and TripActions remain committed to continue working with all industry players to pursue opportunities that place the corporate customer first.
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Vestas and DSV (Denmark) Panalpina form strategic partnership on project
transport and general freight p
52
Vestas and DSV Panalpina, a world leader in transport and logistics services, have formed a strategic partnership on transport and logistics.To serve a truly global
and growing marketplace for sustainable energy solutions and secure industry-leading profitability, Vestas aims to leverage size, scale and volume. As a result,
Vestas is actively looking for partners that can help scale their business efficiently. With the partnership, DSV Panalpina will execute and manage Vestas’ general
freight and special project transportation, inbound as well as outbound. By combining Vestas’ volume and experience in special project transport with DSV
Panalpina’s broader logistics expertise and scale, the partnership aims to simplify Vestas’ global transportation setup, as well as generate economies of scale and
efficiencies for both companies. In a growing market for wind energy, scale advantages remain key to Vestas’ present and future success. To achieve these, Vestas
want to work even more closely with their customers and partners. And, to scale their operations to meet global demand as well as handle the growing complexity
from both components increasing in size and wind parks becoming more remote, logistics and transport will grow in significance. The partnership seeks to reap
the advantages of combining DSV Panalpina’s global footprint with 60,000 employees in 90 countries and complete range of services across the entire supply
chain, with Vestas’ volume and unparalleled experience in special project transportation, stemming from delivering and installing more than 70,000 wind turbines
in 80 countries. Vestas has around 500,000 inbound shipments a year and uses more than 900 vessels every year. The partnership does not include outbound
transport for Vestas’ Service business.
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