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International Society of Service Innovation Professionals
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Leading from the Edge of Disruption Jyoti Sarin Sr. Manager @CiscoIT @jsarinus
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20161214 jyoti sarin edge pres 144
1.
Leading from the
Edge of Disruption Jyoti Sarin Sr. Manager @CiscoIT @jsarinus
2.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 2 2000 52% of Fortune 500 companies were replaced 2014 620,000 entrepreneurs + 6,000 new companies in Mexico 2027 75% of Fortune 500 companies will be replaced 2016 80 new companies are born every hour in UK
3.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 3 What’s happening? Incumbents have to keep up with the new – companies, ideas, customers
4.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 4 Glocal-i-zation challenge Emerging markets have their own needs and challenges Will not follow same path of development as developed economies Emerging Economies are not only competitive on cost; but also capabilities Economy 70% Education 93/100 Energy $156 B
5.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public TECHNOLOGY Factor
6.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 6 Disruption in the 21st Century Always-on and everywhere Global and Local at the same time Does not always start at the top or in the center
7.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 7 DISRUPTION IS AN IMPERATIVE 0 5 10 15 20 25 30 35 0 1 2 3 4 5 6 Status Quo Lead Leap Rate of Change Externally Rate of Change Internally Inspired by Book: ReInvention Quantum Individual and Organizational change Accelerated
8.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 8 - Elon Musk Some people don’t like change, but you need to embrace change if the alternative is disaster
9.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public 9 Law of the 21st Century Business Quickly Adapt or Perish!
10.
Are we designed
for success?
11.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Ingredients for Success Leadership in Market Innovation Engine Speed of Execution Access to Talent Speed of Disruption
12.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Assumption #1: Innovation is the job of my product department
13.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Assumption #2: I always know where to go for best ideas 13
14.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Assumption #3: Industrial era organizational structures will work in this hyper-technology era
15.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Assumption #4: I can always hire more people with new skills when I need them 15
16.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Assumption #5: I can manage change once I know what’s changing 16
17.
How do we
Solve for the 21st Century Disruption Challenge?
18.
Edge People Sense and
Seek change Invest in learning and personal growth Think differently than others around them Tip #1: Building the agents of change
19.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #2: Build Edge Leadership Build their sense of what matters to the organization Build first line managers’ ability to balance today and tomorrow Building their line of visibility (Vision = Execution)
20.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #3: Build Edge Organizations 20 Fractal organizations • Self organizing units of talent • Led by visionary leaders with new ideas • Seek challenging work • Grow as a unit Read: Fractal organization by Patrick Hoverstadt
21.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #4: Build Edge Culture How can I develop a risk taking mindset that seeks new edges? How can I develop behaviors that reward diverse perspectives and opinions? How can I develop tools that allow my organization to experiment? How can I incentivize my organization to become a learning organization? Tool Set Skill Set Behavior Set Mind Set
22.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #5: Build Edge Systems SENSE ANALYZE ITERATE LEVERAGE
23.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #5: Build Edge Systems: SENSE Listening to Customers: Customer Intimacy Listening to the field: Scouts on the ground Listening to Employees: Pulse of the team
24.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #5: Build Edge Systems: ANALYZE Value Analysis: Business model canvas, Value Stream analysis, customer trial Trends Radar: Business and Technology trends Design-Led Strategy: Journey Mapping, ideation strategies, what-if analysis
25.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #5: Build Edge Systems: ITERATE Creative Confidence: Building creative stamina, explore new skills and networks Space for Innovation: Provide a physical place that allows your employees to create new things Become LEAN: Set up toolkits and resources for incubation of new ideas and test their viability
26.
© 2016 Cisco
and/or its affiliates. All rights reserved. Cisco Public Tip #5: Build Edge Systems: LEVERAGE Continuous Planning: Investment strategy includes a balanced portfolio Continuous Delivery: Iterative deployment of new product features, solutions and capabilities Services Organization Investment Architecture
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