ISO 9000 <ul><li>Produced by: Matthew Carino </li></ul><ul><li>Operations and information systems management student at Th...
European standards influencing a worldwide quality focus. ISO 9000
ISO 9000 Background and Introduction <ul><li>Background </li></ul><ul><li>The ISO 9000 Standard was designed by delegates ...
Background and Introduction Cont . <ul><li>The standard covers all aspects of business and production. </li></ul><ul><li>F...
Why get certified? <ul><li>Over 90 countries have incorporated ISO 9000 into their common day business web. </li></ul><ul>...
Internal and External Benefits <ul><li>Entities that have obtained their Certification have shown reductions in waste and ...
Should you be certified?  <ul><li>Is it worth it? </li></ul><ul><li>Can we survive in this ever changing and evolving busi...
What do others say? <ul><li>&quot;Without an increase in our sales volume, ISO 9000 compliance has easily saved our compan...
Increasing rate of compliancy and standardization. <ul><li>The rate of entities becoming ISO 9000 compliant has risen dram...
The Ideology of ISO 9000 <ul><li>ISO 9000 is mainly concerned with quality management </li></ul><ul><li>It focuses on qual...
Beginning the process <ul><li>Once an entity has decided that becoming ISO 9000 compliant will benefit themselves they mus...
Pre-requisites of Becoming ISO 9000 Compliant <ul><li>ISO 9000 distinguishes from Quality system requirements, and product...
What does quality rely on? What Questions should be asked? <ul><li>*Are we able to constantly and routinely update    prod...
All work is a Process! <ul><li>This process consists of Inputs and outputs, and the transformation processes involved in m...
An organization as a network! <ul><li>Within each organization, players must link and manage processes efficiently with a ...
Quality definition and management  <ul><li>Quality is based on how well all the processes are defined and managed.  </li><...
Pre-requisites of Becoming ISO 9000 Compliant <ul><li>What should be asked to determine if your process is of high quality...
Pre-requisites of Becoming ISO 9000 Compliant <ul><li>Have procedures been developed for the control of the processes at h...
Action Planning Checklists <ul><li>Once an entity decides to seek registration, they may use action planning checklists. <...
Evaluation of quality systems <ul><li>Who evaluate these processes and systems? </li></ul><ul><li>Executive managers: </li...
Evaluation of quality systems <ul><li>The second body of review are Quality auditors. </li></ul><ul><ul><ul><li>  Quality ...
Documentations of quality systems <ul><li>Quality aspect processes should be well reviewed and documented in writing. </li...
Audits <ul><li>An audit is an inspection of the documents and records that make up your quality system. </li></ul><ul><li>...
Final Step <ul><li>The registration audit is the final step in gaining ISO 9000 compliancy. </li></ul><ul><ul><ul><li>Afte...
ISO FAMILY *Dependability includes, but not limited to reliability, maintainability, and availability. Focuses of Dependab...
Expansions: <ul><li>ISO 9000 is only a guide to the beginning of quality assurance.  </li></ul><ul><li>Many companies and ...
Challenges <ul><li>In the fast changing business world it is not only important to satisfy customers, but to improve all a...
Summary <ul><li>Becoming ISO 9000 compliant does not guarantee success, but allows for a good basis for future accomplishm...
Exercise <ul><li>Form into groups and discuss what you think is the ideal company that would benefit from becoming ISO 900...
Bibliography <ul><li>“ ISO easy” internet. http://www.iso easy.org </li></ul><ul><li>“ Testimonials from ISO 9000 network ...
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Iso 90002

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  • Iso 90002

    1. 1. ISO 9000 <ul><li>Produced by: Matthew Carino </li></ul><ul><li>Operations and information systems management student at The Pennsylvania State University </li></ul>
    2. 2. European standards influencing a worldwide quality focus. ISO 9000
    3. 3. ISO 9000 Background and Introduction <ul><li>Background </li></ul><ul><li>The ISO 9000 Standard was designed by delegates from the United States and members from 14 European countries . </li></ul><ul><li>Purpose of Standard = To increase conformance and productivity by reducing nonconformance at all stages . </li></ul>
    4. 4. Background and Introduction Cont . <ul><li>The standard covers all aspects of business and production. </li></ul><ul><li>From small businesses to large corporations. </li></ul><ul><li>Covering tangible and intangible products and services. </li></ul>
    5. 5. Why get certified? <ul><li>Over 90 countries have incorporated ISO 9000 into their common day business web. </li></ul><ul><li>Companies and organizations expect and acknowledge that suppliers or producers that are ISO 9000 compliant will consistently provide quality products or services. </li></ul>
    6. 6. Internal and External Benefits <ul><li>Entities that have obtained their Certification have shown reductions in waste and increase in productivity and reliability, as well as increase in product demand and return buyers. </li></ul><ul><li>By producing high quality products/services it stimulates international growth and feelings of well being and satisfaction in the consumer markets. </li></ul>
    7. 7. Should you be certified? <ul><li>Is it worth it? </li></ul><ul><li>Can we survive in this ever changing and evolving business world without being certified? </li></ul>
    8. 8. What do others say? <ul><li>&quot;Without an increase in our sales volume, ISO 9000 compliance has easily saved our company $200,000 a year by increased efficiencies alone.&quot; </li></ul><ul><li>- Jim Sharpe, President, Extrusion Technology, Inc., Randolph, MA </li></ul>
    9. 9. Increasing rate of compliancy and standardization. <ul><li>The rate of entities becoming ISO 9000 compliant has risen dramatically in the last 10 years or so. </li></ul><ul><li>The number of U.S. based companies that have been certified has risen from around 1,000 in 1993 to well over 20,000 in the late 90’s </li></ul><ul><li>Other countries have followed this same trend. Making ISO 9000 a big focus in many economies. </li></ul>
    10. 10. The Ideology of ISO 9000 <ul><li>ISO 9000 is mainly concerned with quality management </li></ul><ul><li>It focuses on quality services and products. </li></ul><ul><li>The standards of compliancy are set forth by researchers who determine quality based on market research. </li></ul>
    11. 11. Beginning the process <ul><li>Once an entity has decided that becoming ISO 9000 compliant will benefit themselves they must go through a standard process. </li></ul>
    12. 12. Pre-requisites of Becoming ISO 9000 Compliant <ul><li>ISO 9000 distinguishes from Quality system requirements, and product/service quality requirements. </li></ul><ul><li>It also recognizes 4 types of products: </li></ul><ul><li>Hardware </li></ul><ul><li>Software </li></ul><ul><li>Materials </li></ul><ul><li>Services </li></ul>
    13. 13. What does quality rely on? What Questions should be asked? <ul><li>*Are we able to constantly and routinely update products/services to meet the changing environment? </li></ul><ul><li>*Is the product/service a desirable one for the marketplace? </li></ul><ul><li>*Is the product/service you produce reliable and constant? </li></ul><ul><li>*Will you be able to provide customer service throughout the duration of the product’s/service’s life cycle? </li></ul>
    14. 14. All work is a Process! <ul><li>This process consists of Inputs and outputs, and the transformation processes involved in making a final product that appeals to customers. </li></ul>
    15. 15. An organization as a network! <ul><li>Within each organization, players must link and manage processes efficiently with a relay of accurate pertinent information from source to source. </li></ul>
    16. 16. Quality definition and management <ul><li>Quality is based on how well all the processes are defined and managed. </li></ul><ul><li>What is the weak link if any? </li></ul><ul><li>Are the processes of high quality? And can they be implemented in a system that utilizes the strength of each process? </li></ul>
    17. 17. Pre-requisites of Becoming ISO 9000 Compliant <ul><li>What should be asked to determine if your process is of high quality? </li></ul>
    18. 18. Pre-requisites of Becoming ISO 9000 Compliant <ul><li>Have procedures been developed for the control of the processes at hand? </li></ul><ul><li>Are these procedures well documented and well defined? </li></ul><ul><li>Are these procedures being put to full use? </li></ul><ul><li>Can these processes lead to the final output you wish to deliver to the supplier? </li></ul>
    19. 19. Action Planning Checklists <ul><li>Once an entity decides to seek registration, they may use action planning checklists. </li></ul><ul><ul><ul><li>Action Planning Checklists= Guidelines and areas that ISO 9000 inspectors focus on during their inspection. </li></ul></ul></ul>
    20. 20. Evaluation of quality systems <ul><li>Who evaluate these processes and systems? </li></ul><ul><li>Executive managers: </li></ul><ul><ul><ul><li>Within one’s own business/corporation. </li></ul></ul></ul><ul><ul><ul><li>If an internal source can pick out faults or weaknesses, they will most likely be seen by outsiders. </li></ul></ul></ul>
    21. 21. Evaluation of quality systems <ul><li>The second body of review are Quality auditors. </li></ul><ul><ul><ul><li> Quality Auditors </li></ul></ul></ul><ul><ul><ul><li>Internal: External: </li></ul></ul></ul><ul><ul><ul><li>First party: Your employees Second Party: Your customers </li></ul></ul></ul><ul><ul><ul><li>Third Party: Independent bodies </li></ul></ul></ul>
    22. 22. Documentations of quality systems <ul><li>Quality aspect processes should be well reviewed and documented in writing. </li></ul><ul><ul><ul><li>This allows for easy reflect and review of past procedures in looking to advance new ones. </li></ul></ul></ul><ul><ul><ul><li>Also an easy way to document failure and causes, which are used for reference. </li></ul></ul></ul>
    23. 23. Audits <ul><li>An audit is an inspection of the documents and records that make up your quality system. </li></ul><ul><li>An audit may be done in advance of the actual ISO 9000 audit. </li></ul><ul><ul><ul><li>These are usually done by consultants, and together with management, they try to iron out all non conforming aspects. </li></ul></ul></ul>
    24. 24. Final Step <ul><li>The registration audit is the final step in gaining ISO 9000 compliancy. </li></ul><ul><ul><ul><li>After the inspection, the number and severity of unconformities are reviewed and scrutinized, If the overall scope of business operations and goal of focus is not skewed then a certificate of compliancy will most likely be granted. </li></ul></ul></ul>
    25. 25. ISO FAMILY *Dependability includes, but not limited to reliability, maintainability, and availability. Focuses of Dependability* ISO 9000-4 Deals with Software businesses and the use of ISO 9001 to help set up new quality systems. ISO 9000-3 Helps organizations implement ISO 9001,9002,or 9003 ISO 9000-2 General guidance tool to determine which publications to focus on. ISO 9000-1
    26. 26. Expansions: <ul><li>ISO 9000 is only a guide to the beginning of quality assurance. </li></ul><ul><li>Many companies and organizations that are ISO 9000 compliant try to stay up to date on new ISO standards. </li></ul><ul><ul><ul><li>That may mean implicating different ISO sectors in order to prevail in a fast growing and competitive market. </li></ul></ul></ul><ul><ul><ul><li>These sectors are explained in detail at:http://www.isoeasy.org/selusee.pdf </li></ul></ul></ul>
    27. 27. Challenges <ul><li>In the fast changing business world it is not only important to satisfy customers, but to improve all aspects of a changing business environment to improve and exceed expectations. </li></ul>
    28. 28. Summary <ul><li>Becoming ISO 9000 compliant does not guarantee success, but allows for a good basis for future accomplishments. </li></ul><ul><li>Once one becomes certified, it is their responsibility to remain a high quality producer/ service provider. </li></ul>
    29. 29. Exercise <ul><li>Form into groups and discuss what you think is the ideal company that would benefit from becoming ISO 9000 compliant. </li></ul><ul><li>Also list factors why companies would not try for their certificate. </li></ul>
    30. 30. Bibliography <ul><li>“ ISO easy” internet. http://www.iso easy.org </li></ul><ul><li>“ Testimonials from ISO 9000 network clients” internet. http://www.isonet.com/clientco.htm </li></ul><ul><li>“ Frequently asked questions about ISO 9000” internet. http://www.isoeasy.org/faq10.htm </li></ul><ul><li>“ Quality and Environmental Management Systems Consultants in Continuous Improvement” . Internet. http://www.isonet.com/informat.htm </li></ul>

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