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Adank monitoring rwsn ms wg_stockholm_aug 2012


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IRC’s Marieke Adank presented recent findings relating to monitoring and sustainability of rural WASH services in Ghana at the SWWW 2012.

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Adank monitoring rwsn ms wg_stockholm_aug 2012

  1. 1. MONITORING RURAL WATERSERVICE DELIVERY IN GHANA Marieke Adank Stockholm Water Week 2012
  2. 2. TRIPLE-S AND MONITORING IN GHANA • Developing and testing of indicators • Assessing the current status of service delivery • Assessing the potential to improve data collection using mobile phone technologyWATER SERVICES THAT LAST 2 …2
  3. 3. DATA COLLECTION East Gonja, Northern RegionSunyani West,Brong Ahafo Region Akatsi, Volta RegionWATER SERVICES THAT LAST …3
  4. 4. INDICATORS  Water services: functionality, reliability, quantity (use), quality, accessibility (distance and crowding)  Water service providers: day-to-day management  Service authority functions: planning, coordination, oversight, monitoring, technical support Developing indicators:  Set by government, with stakeholders  Based on national standards and guidelines  Score: 0 - 100  Benchmark: minimum acceptable scoreWATER SERVICES THAT LAST …4
  5. 5. EXAMPLE OF WATER SERVICE PROVIDER SCORING: COMPOSITION OF WATSAN COMMITTEE Score Narrative description 0 The composition of the WATSAN committee is not in line with the CWSA guidelines 25 There is a WATSAN committee, which has been composed in line with the CWSA guidelines, but the WATSAN has not received initial training 50 Benchmark: There is a WATSAN committee. Its composition is in line with the CWSA guidelines and it has received initial training There is a WATSAN committee. Its composition is in line with the CWSA 75 guidelines and its members have received refresher training on an irregular basis There is a WATSAN committee. Its composition is in line with the CWSA 100 guidelines and its members have received refresher training on at least bi- annual basisWATER SERVICES THAT LAST …5
  6. 6. SERVICE PROVIDER BENCHMARKING 100%% of WATSANs meeting the benchmk 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 3 governance indicators 5 operational indicators 3 financial indicators Akatsi East Gonja Sunyani WestWATER SERVICES THAT LAST …6
  7. 7. CORRELATIONS BETWEEN MANAGEMENT AND POINT SOURCE RELIABILITY 100% % of reliable point sources 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Point source managed by WATSAN that does not meetWATER SERVICES THAT LAST benchmark …7
  8. 8. RELIABILITY AND SERVICE PROVIDERS 100% 32% 36% 90% 80% % of point sources 70% 68% 60% 64% 50% not reliable 40% reliable 30% 20% 10% 0% Not managed by Managed by WATSAN WATSANWATER SERVICES THAT LAST …8
  9. 9. SERVICE AUTHORITY INDICATORS • Direct monitoring of technical, administrative and financial performance of the community-based service providers, and provision of technical assistance when needed Direct support • Presence of DWST • Data flows from district to regional level • District level budget allocation and utilisation • Facility management plans and by-laws • Coordination of NGOsWATER SERVICES THAT LAST …9
  10. 10. SERVICE AUTHORITY SCORES PER DISTRICT Akatsi East Sunyani Grand WS-Sup1 /WB-Sup1 - Monitoring support (n=109) Gonja West Total (n=51) (n=28) (n=288) % of WATSANs for which the monitoring support 87% 28% 7% 59% benchmark is met SunyaniSupport indicators Akatsi East Gonja Average WestPresence of District Water and Sanitation Team 0 25 25 17Data flows from district to region level 25 25 0 17Allocation and utilisation of district budget 50 25 0 25Presence of facilitaty management plans and by-laws 25 0 0 8NGO coordination 25 0 0 8 WATER SERVICES THAT LAST …10
  11. 11. SUPPORT AND MANAGEMENT 100%%of WATSANs meeting the benchmark on 90% 80% service provider indicators Percentage of WATSANs 70% meeting service provider 60% benchmark, without monitoring support 50% 40% 30% Percentage of WATSANs meeting service provider 20% benchmark, with monitoring 10% support 0% WATER SERVICES THAT LAST …11
  12. 12. CONCLUSIONS • Monitoring performance of service providers (management) and service authority functions (support) in addition to monitoring services provided • Indicators should be context specific and based as much as possible on national level norms and standards • Findings from Ghana – low levels of management and support – correlations between performance of water service providers and reliability – correlations between the performance of direct support (monitoring support) and the performance of the service providersWATER SERVICES THAT LAST …12
  13. 13. NEXT STEPS • Discuss indicators and revise where needed • Use findings as input for discussion on national level norms and standards • Scale up use of the indicators, through integration in rural water supply monitoring system DiMES • Link data collection process using mobile phone technology (FLOW) to DiMESWATER SERVICES THAT LAST …13