IRC’s Marieke Adank presented recent findings relating to monitoring and sustainability of rural WASH services in Ghana at the SWWW 2012.

1. MONITORING RURAL WATER
SERVICE DELIVERY IN GHANA
Marieke
Adank
Stockholm
Water Week
2012

2. TRIPLE-S AND MONITORING IN
GHANA
• Developing and testing of indicators
• Assessing the current status of service
delivery
• Assessing the potential to improve data
collection using mobile phone technology
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3. DATA COLLECTION
East Gonja,
Northern Region
Sunyani West,
Brong Ahafo Region Akatsi,
Volta Region
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4. INDICATORS
 Water services: functionality, reliability, quantity (use),
quality, accessibility (distance and crowding)
 Water service providers: day-to-day management
 Service authority functions: planning, coordination,
oversight, monitoring, technical support
Developing indicators:
 Set by government, with stakeholders
 Based on national standards and guidelines
 Score: 0 - 100
 Benchmark: minimum acceptable score
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5. EXAMPLE OF WATER SERVICE PROVIDER SCORING:
COMPOSITION OF WATSAN COMMITTEE
Score Narrative description
0 The composition of the WATSAN committee is not in line with the CWSA
guidelines
25 There is a WATSAN committee, which has been composed in line with the
CWSA guidelines, but the WATSAN has not received initial training
50 Benchmark: There is a WATSAN committee. Its composition is in line with
the CWSA guidelines and it has received initial training
There is a WATSAN committee. Its composition is in line with the CWSA
75 guidelines and its members have received refresher training on an irregular
basis
There is a WATSAN committee. Its composition is in line with the CWSA
100 guidelines and its members have received refresher training on at least bi-
annual basis
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6. SERVICE PROVIDER BENCHMARKING
100%
% of WATSANs meeting the benchmk
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
3 governance indicators 5 operational indicators 3 financial indicators
Akatsi East Gonja Sunyani West
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7. CORRELATIONS BETWEEN MANAGEMENT AND POINT
SOURCE RELIABILITY
100%
% of reliable point sources
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Point source managed by WATSAN that does not meet
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8. RELIABILITY AND SERVICE PROVIDERS
100%
32% 36%
90%
80%
% of point sources
70%
68%
60% 64%
50%
not reliable
40%
reliable
30%
20%
10%
0%
Not managed by Managed by
WATSAN WATSAN
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9. SERVICE AUTHORITY INDICATORS
• Direct monitoring of technical, administrative and
financial performance of the community-based service
providers, and provision of technical assistance when
needed
Direct support
• Presence of DWST
• Data flows from district to regional level
• District level budget allocation and utilisation
• Facility management plans and by-laws
• Coordination of NGOs
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10. SERVICE AUTHORITY SCORES PER DISTRICT
Akatsi East Sunyani Grand
WS-Sup1 /WB-Sup1 - Monitoring support (n=109) Gonja West Total
(n=51) (n=28) (n=288)
% of WATSANs for which the monitoring support 87% 28% 7% 59%
benchmark is met
Sunyani
Support indicators Akatsi East Gonja Average
West
Presence of District Water and Sanitation Team 0 25 25 17
Data flows from district to region level 25 25 0 17
Allocation and utilisation of district budget 50 25 0 25
Presence of facilitaty management plans and by-laws 25 0 0 8
NGO coordination 25 0 0 8
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11. SUPPORT AND MANAGEMENT
100%
%of WATSANs meeting the benchmark on
90%
80%
service provider indicators
Percentage of WATSANs
70% meeting service provider
60% benchmark, without
monitoring support
50%
40%
30% Percentage of WATSANs
meeting service provider
20% benchmark, with monitoring
10% support
0%
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12. CONCLUSIONS
• Monitoring performance of service providers
(management) and service authority functions
(support) in addition to monitoring services provided
• Indicators should be context specific and based as
much as possible on national level norms and standards
• Findings from Ghana
– low levels of management and support
– correlations between performance of water service providers and
reliability
– correlations between the performance of direct support
(monitoring support) and the performance of the service
providers
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13. NEXT STEPS
• Discuss indicators and revise where needed
• Use findings as input for discussion on national level
norms and standards
• Scale up use of the indicators, through integration in
rural water supply monitoring system DiMES
• Link data collection process using mobile phone
technology (FLOW) to DiMES
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