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ACTING ON WATER SERVICE
MONITORING AND PERFORMANCE                         Jeremiah
  MANAGEMENT DATA IN GHANA                         Atengdem

Assessing and Monitoring Water Services in Ghana   Patricia
                                                   Gyamfi

                                                   IRC
                                                   Symposium in
                                                   Addis Ababa

                                                   9-14 April
                                                   2013
PRESENTATION OUTLINE

 •    Monitoring water services in Ghana
 •    Methodology
 •    Decisions making processes
 •    Findings
 •    Acting on data at all levels




WATER SERVICES THAT LAST                          …2
WHO IS TRIPLE-S/ CWSA

 • A global learning initiative to improve on water services
 • Ghana and Uganda selected as learning countries
 • Supporting the rural water sector in Ghana to develop and
   test innovative elements improved water services and to
   address systemic bottlenecks to providing sustained water
   services
 • The project is hosted in Ghana by Community Water
   Sanitation Agency which facilitates and regulates:
 • Water delivery
 • Water –related sanitation and;
 • Hygiene promotion in the rural water sub-sector
WATER SERVICES THAT LAST                                       …3
RATIONALE FOR MONITORING WATER SERVICES

       •   To identify corrective measures
       •   Planning and resource allocation
       •   Anticipating and addressing problems
       •   Adjust programme activities
       •   Monitor effects of interventions
       •   Understand impact of monitoring on sustainability




WATER SERVICES THAT LAST                                       …4
CHALLENGES WITH CURRENT SYSTEM OF
                    MONITORING IN GHANA

 • It does not capture data on service levels, performance
   of service providers and authority
 • Focuses on facilities constructed rather than on services
   based on standards, norms and guidelines for the rural
   water sub-sector.
 • Focuses on coverage.
 • Current data collection process is paper based,
   cumbersome and less cost effective
 • Current monitoring data is not comprehensive for
   planning, resource allocation and remedial actions.


WATER SERVICES THAT LAST                                       …5
WHAT DO WE MONITOR




WATER SERVICES THAT LAST                        …6
STUDY DISTRICTS


                                  East Gonja,
                                  Northern Region
                                    122 point sources, 8 piped schemes


   Sunyani West,
   Brong Ahafo Region             Akatsi,
103 point sources,                Volta Region
23 piped schemes                      249 point sources, 6 piped schemes




   WATER SERVICES THAT LAST                                              …7
METHODOLOGY




WATER SERVICES THAT LAST                 …8
DECISION MAKING AT LOCAL LEVEL

• Ghana’s Local Government System is made up of the
  Regional Coordinating Councils(RCCs) and a four-tier
  Metropolitan and three tier Municipal/District Assemblies
• The District Assemblies are the highest political and
  administrative authority with deliberative, legislative and
  executive functions
• A key function of the district assembly is to initiate
  programmes for the development including the provision of
  water services
• The district assembly has sub-committees under the
  Executive Committee which coordinate plans and
  programmes
WATER SERVICES THAT LAST                                        …9
LEVELS OF DECISION MAKING AT LOCAL LEVEL




WATER SERVICES THAT LAST                           …10
FINDINGS: FUNCTIONALITY PER DISTRICT




WATER SERVICES THAT LAST                            …11
WATER SERVICES THAT LAST   …12
WATER SERVICES THAT LAST   …13
PERFORMANCE OF SERVICE PROVIDERS
Indicator group Indicator                                       Akatsi  East       Sunyani Total
                                                                (n=109) Gonja      West
                                                                        (n=51)     (n=28)

Governance      Composition of WATSAN in line with CWSA                                      43%
indicators      guidelines                                         53%       31%      22%
                Adequate record keeping and accountability to                                44%
                community                                          41%       51%      43%
                No political and chieftaincy influence in the                                99%
                composition of the WATSAN                         100%      100%      96%
Operational     Availability of spare parts                                                  43%
indicators                                                         45%       46%      27%
                Availability of area mechanics                                               58%
                                                                   60%       65%      43%
                Corrective maintenance                                                       35%
                                                                   32%       65%      25%
                Periodic maintenance                                                         74%
                                                                   76%       82%      46%
                Water Quality Sampling and Analysis                                          20%
                                                                    0%       65%      28%
Financial       Positive revenue and expenditure balance                                     55%
management                                                         59%       63%      25%
indicators        Adequate financial management, accounting                                  28%
                  and auditing                                     38%       20%       7%
                  Tariff setting based on projected costs
 WATER SERVICES THAT LAST                                                                    15%
                                                                                             …14
                                                                    5%       26%      32%
DECISION MAKING PROCESS AND ACTION AT
                      DISTRICT LEVEL




WATER SERVICES THAT LAST                          …15
PRACTICAL USE OF DATA AT REGIONAL AND
                      NATIONAL LEVEL




WATER SERVICES THAT LAST                           …16
Thank you

             For more information go to:
            www.waterservicesthatlast.org




WATER SERVICES THAT LAST                    …17

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Acting on water service monitoring and performance management data in Ghana: Assessing and Monitoring Water Services in Ghana

  • 1. ACTING ON WATER SERVICE MONITORING AND PERFORMANCE Jeremiah MANAGEMENT DATA IN GHANA Atengdem Assessing and Monitoring Water Services in Ghana Patricia Gyamfi IRC Symposium in Addis Ababa 9-14 April 2013
  • 2. PRESENTATION OUTLINE • Monitoring water services in Ghana • Methodology • Decisions making processes • Findings • Acting on data at all levels WATER SERVICES THAT LAST …2
  • 3. WHO IS TRIPLE-S/ CWSA • A global learning initiative to improve on water services • Ghana and Uganda selected as learning countries • Supporting the rural water sector in Ghana to develop and test innovative elements improved water services and to address systemic bottlenecks to providing sustained water services • The project is hosted in Ghana by Community Water Sanitation Agency which facilitates and regulates: • Water delivery • Water –related sanitation and; • Hygiene promotion in the rural water sub-sector WATER SERVICES THAT LAST …3
  • 4. RATIONALE FOR MONITORING WATER SERVICES • To identify corrective measures • Planning and resource allocation • Anticipating and addressing problems • Adjust programme activities • Monitor effects of interventions • Understand impact of monitoring on sustainability WATER SERVICES THAT LAST …4
  • 5. CHALLENGES WITH CURRENT SYSTEM OF MONITORING IN GHANA • It does not capture data on service levels, performance of service providers and authority • Focuses on facilities constructed rather than on services based on standards, norms and guidelines for the rural water sub-sector. • Focuses on coverage. • Current data collection process is paper based, cumbersome and less cost effective • Current monitoring data is not comprehensive for planning, resource allocation and remedial actions. WATER SERVICES THAT LAST …5
  • 6. WHAT DO WE MONITOR WATER SERVICES THAT LAST …6
  • 7. STUDY DISTRICTS East Gonja, Northern Region 122 point sources, 8 piped schemes Sunyani West, Brong Ahafo Region Akatsi, 103 point sources, Volta Region 23 piped schemes 249 point sources, 6 piped schemes WATER SERVICES THAT LAST …7
  • 9. DECISION MAKING AT LOCAL LEVEL • Ghana’s Local Government System is made up of the Regional Coordinating Councils(RCCs) and a four-tier Metropolitan and three tier Municipal/District Assemblies • The District Assemblies are the highest political and administrative authority with deliberative, legislative and executive functions • A key function of the district assembly is to initiate programmes for the development including the provision of water services • The district assembly has sub-committees under the Executive Committee which coordinate plans and programmes WATER SERVICES THAT LAST …9
  • 10. LEVELS OF DECISION MAKING AT LOCAL LEVEL WATER SERVICES THAT LAST …10
  • 11. FINDINGS: FUNCTIONALITY PER DISTRICT WATER SERVICES THAT LAST …11
  • 12. WATER SERVICES THAT LAST …12
  • 13. WATER SERVICES THAT LAST …13
  • 14. PERFORMANCE OF SERVICE PROVIDERS Indicator group Indicator Akatsi East Sunyani Total (n=109) Gonja West (n=51) (n=28) Governance Composition of WATSAN in line with CWSA 43% indicators guidelines 53% 31% 22% Adequate record keeping and accountability to 44% community 41% 51% 43% No political and chieftaincy influence in the 99% composition of the WATSAN 100% 100% 96% Operational Availability of spare parts 43% indicators 45% 46% 27% Availability of area mechanics 58% 60% 65% 43% Corrective maintenance 35% 32% 65% 25% Periodic maintenance 74% 76% 82% 46% Water Quality Sampling and Analysis 20% 0% 65% 28% Financial Positive revenue and expenditure balance 55% management 59% 63% 25% indicators Adequate financial management, accounting 28% and auditing 38% 20% 7% Tariff setting based on projected costs WATER SERVICES THAT LAST 15% …14 5% 26% 32%
  • 15. DECISION MAKING PROCESS AND ACTION AT DISTRICT LEVEL WATER SERVICES THAT LAST …15
  • 16. PRACTICAL USE OF DATA AT REGIONAL AND NATIONAL LEVEL WATER SERVICES THAT LAST …16
  • 17. Thank you For more information go to: www.waterservicesthatlast.org WATER SERVICES THAT LAST …17

Editor's Notes

  1. Observations: Percentage of broken down + non functioning point sources is a out the same in the 3 districts. East Gonja has highest percentage of fully functioning point sources (= successful stroke and leakage test)
  2. Looking beyond functionality gives the following picture for reliability, estimated quantity of water used, which shows that less than 60% of people use 20 litres per capita per day. 20 litres per capita per day is the amount that CWSA has set as the norm. It shows that quality of water was not perceived as a problem by users. Crowding is a problem, especially in East Gonja district and distance is a problem mainly in Sunyani West.
  3. Looking beyond functionality gives the following picture for reliability, estimated quantity of water used, which shows that less than 60% of people use 20 litres per capita per day. 20 litres per capita per day is the amount that CWSA has set as the norm. It shows that quality of water was not perceived as a problem by users. Crowding is a problem, especially in East Gonja district and distance is a problem mainly in Sunyani West.