D8 - Bank Baltikums Case Study


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D8 - Bank Baltikums Case Study

  1. 1. Management of Organisations Processes and Content (Enterprise Content Management, Business Process Management)‏ In partnership to « Alfresco Software, Inc. » and « Intalio, Inc. » Year 2008 Project Overview JSC Bank Baltikums (executed in cooperation to JSC Digital Mind) v er. 1.06
  2. 2. Content <ul><li>BPM: Introduction / Theory </li></ul><ul><li>JSC Bank Baltikums project </li></ul><ul><li>Alfresco ECM </li></ul><ul><li>Intalio BPMS </li></ul><ul><ul><li>BAM </li></ul></ul><ul><li>Sharepoint webparts </li></ul><ul><li>General information on D8 </li></ul>
  3. 3. Theory Business Process Management
  4. 4. Business Process Management (BPM)‏ <ul><li>BPM – a way of organisation’s management </li></ul><ul><ul><li>By process optimization </li></ul></ul><ul><ul><li>Efficiency and quality increase, higher transparency </li></ul></ul><ul><ul><li>Decrease of the load on resources </li></ul></ul><ul><ul><li>Risks and expense minimisation </li></ul></ul><ul><ul><li>Speed increase without compromising on quality </li></ul></ul><ul><li>BPM initiatives motivations in the organisation </li></ul><ul><ul><li>Starting from: decrease of resource spending – efficiency increase </li></ul></ul><ul><ul><li>Ending with: Various standrads implementation, etc. (ISO9000, ITIL, etc.) </li></ul></ul>
  5. 5. BPM <ul><li>Less known is that use of BPM principles helps organisation to make right strategic </li></ul><ul><li>d ecicisions and involve every employee in execution of its strategy! </li></ul><ul><li>BPM : </li></ul><ul><ul><li>How to quickly adjust business processes according to changing business environment </li></ul></ul><ul><ul><li>Workflow – inside one IT system, human tasks </li></ul></ul><ul><ul><li>BPM – management of whole business process ( accross boundaries of multiple IT systems)‏ </li></ul></ul><ul><ul><li>BPM environment allows : </li></ul></ul><ul><ul><li>Faster time to market ‏ on processes change </li></ul></ul><ul><ul><li>Control of processes (escalate if not done on time) </li></ul></ul><ul><ul><li>Do process metrics (collect statistics)(to improve them) ‏ </li></ul></ul><ul><ul><li>Do metrics of individual tasks (to identify bottlenecks) ‏ </li></ul></ul><ul><ul><li>KPI monitoring (to monitor business performance) </li></ul></ul>
  6. 6. IT infrastructure planning according to Requirements of business processes <ul><li>In order to achieve target - environment has the same importance as a logic of the process </li></ul><ul><li>Communication between business and IT </li></ul><ul><li>SOA (Service Oriented Architecture) </li></ul><ul><ul><li>isn’t technology </li></ul></ul><ul><ul><li>I sn’t products </li></ul></ul><ul><ul><li>I t is a concept </li></ul></ul>
  7. 7. Project Overview JSC Bank Baltikums
  8. 8. JSC Bank Baltikums Project Targets <ul><li>Provide bank with efficient environment for management of business processes </li></ul><ul><li>Allow bank to model, analyse and automate business processes in the future </li></ul><ul><li>Automate 3 business processes on bank’s choice </li></ul><ul><ul><li>Incomming correspondence </li></ul></ul><ul><ul><li>Account opening </li></ul></ul><ul><ul><li>Commercial loans applications processing </li></ul></ul>
  9. 9. JSC Bank Baltikums Problems to Solve in selected processes <ul><li>General for whole project </li></ul><ul><ul><li>Increase efficiency </li></ul></ul><ul><ul><li>Minimize risks </li></ul></ul><ul><ul><li>Single source of a task list for bank’s employees </li></ul></ul><ul><li>Incomming Correspondence </li></ul><ul><ul><li>Increase speed of processing </li></ul></ul><ul><ul><li>Improve control </li></ul></ul><ul><li>Account Opening and Commercial Loan Applications processing </li></ul><ul><ul><li>Increase speed of process </li></ul></ul><ul><ul><li>Requests comming from overseas offices </li></ul></ul><ul><ul><li>Unified and Structured documents (content) management </li></ul></ul><ul><ul><li>Improved employees roles control (access rights, role in the process) </li></ul></ul>
  10. 10. JSC Bank Baltikums Project Implementation Strategy <ul><li>Process portfolio definition </li></ul><ul><ul><li>Process Analysis </li></ul></ul><ul><li>Agreement on Project Plan </li></ul><ul><ul><li>Project Management process, Schedule </li></ul></ul><ul><li>Process modeling methodology definition </li></ul><ul><li>Process Modeling (“as is”) for automation </li></ul><ul><li>Implementation of base IT platforms (BPMS, ECM) </li></ul><ul><li>Training </li></ul><ul><li>Support </li></ul>
  11. 11. JSC Bank Baltikums IT tools used <ul><li>ARIS (IDS SCHEER) – process modeling environment </li></ul><ul><li>Intalio BPMS – process management environment </li></ul><ul><li>Alfresco ECM – content management environment </li></ul><ul><li>MS SharePoint – portal engine </li></ul><ul><li>MS Active Directory – corporate structure holder </li></ul><ul><li>MS Exchange – mail server </li></ul>
  12. 12. JSC Bank Baltikums Process Portfolio ( First Level )‏ <ul><li>Management Processes </li></ul><ul><li>Core Business Processes </li></ul><ul><li>Core Business Supportive processes </li></ul>
  13. 13. JSC Bank Baltikums Administrative processes ( Second Level )‏
  14. 14. JSC Bank Baltikums Administrative processes ( Third Level )‏
  15. 15. JSC Bank Baltikums Administrative processes ( Fourth Level )‏
  16. 16. JSC Bank Baltikums Process Environment <ul><li>Incomming Data </li></ul><ul><li>Databases </li></ul><ul><li>Resources used (executers - including IT systems, people, hardware) </li></ul><ul><li>Risks !!! </li></ul><ul><ul><li>To control them when automating </li></ul></ul>
  17. 17. JSC Bank Baltikums Process Model <ul><li>Process Model exporting from ARIS to Intalio (manualy or BPMN notation) </li></ul><ul><li>Integration to Core Banking System </li></ul><ul><li>Project completed in 5 month </li></ul><ul><ul><li>Documents Acceptance ... </li></ul></ul><ul><li>Bank ordered next processes to model and automate </li></ul><ul><ul><li>Q1 2009 – problems register </li></ul></ul>
  18. 18. ECM « ALFRESCO » Enterprise Content Management platform
  19. 19. Enterprise Content Management (ECM) <ul><li>Enterprise content management (ECM) is a set of technologies used to capture, store, preserve and deliver content and documents to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, whatever that information exists. </li></ul><ul><ul><li>Document repository </li></ul></ul><ul><ul><li>Records Management </li></ul></ul><ul><ul><li>Image management </li></ul></ul><ul><ul><li>Electronic Archive </li></ul></ul><ul><ul><li>Compliance control </li></ul></ul>
  20. 20. Why Alfresco <ul><li>Content Management that Real People, Teams and Customers want to use </li></ul><ul><ul><li>Simple to use, integrate and rollout for enterprise adoption </li></ul></ul><ul><li>With the Cost Savings of Open Source </li></ul><ul><ul><li>1/10 th of the cost of traditional ECM with the added cost saving of an OSS stack </li></ul></ul><ul><li>And the Scalability and High Availability of Java </li></ul><ul><ul><li>5 Times faster and no proprietary tie-in </li></ul></ul>
  21. 21. Alfresco Software, Inc. Founders John Newton – Founder of Documentum (Sold to EMC) John Powell – COO of Business Objects (Business Intelligence, Sold to SAP) Dr. Ian Howells – VP Marketing at SeeBeyond Matt Asay – Founder of Open Source Business Conference Investors - Accel Partners, Mayfield Fund, SAP Ventures
  22. 22. Alfresco users base <ul><li>One million downloads </li></ul><ul><ul><li>50,000 Community </li></ul></ul><ul><ul><li>30,000+ installations </li></ul></ul><ul><ul><li>75 countries, 20 languages </li></ul></ul><ul><li>500+ enterprise customers </li></ul><ul><ul><li>Major banks, governments, media and professional services </li></ul></ul><ul><li>Industry recognition </li></ul><ul><ul><li>Gartner Cool Technology </li></ul></ul><ul><ul><li>Forrester Wave Leader </li></ul></ul>
  23. 23. Alfresco ECM Accessing Web Applications Knowledge Portals Web Services High Availability Virtual File System App Server Portal Server CRM Business Process Engine FTP CIFS WebDAV
  24. 24. Alfresco ECM Before After Shared Drive Compliance Applications Shared Drive Interface Web Access Rules Automation
  25. 25. Alfresco ECM Advantages <ul><li>Replace shared file drives with Virtual File System </li></ul><ul><li>Automatic Metadata Extraction </li></ul><ul><li>Simple Rules Automate Manual Processing </li></ul><ul><li>Portals Integration </li></ul><ul><li>Google-like search, Yahoo-like browsing </li></ul><ul><li>Folder-Based Workflow </li></ul><ul><li>SmartSpaces </li></ul><ul><ul><li>Folders, Content, Rules </li></ul></ul><ul><li>Zero Footprint Client </li></ul>
  26. 26. Simplifying Records Management <ul><li>Designed to DOD 5015.2 Requirements </li></ul><ul><li>Automated metadata extraction and classification </li></ul><ul><li>Easy records scheduling and file plan maintenance </li></ul><ul><li>Drag and drop capture with easy Outlook integration </li></ul><ul><li>Complete auditing and workflow integration </li></ul><ul><li>Automated conversion to PDF and ODF </li></ul><ul><li>Easy export for archival </li></ul>
  27. 27. Alfresco – MS Office integration version 1 <ul><li>Functionality </li></ul><ul><ul><li>Space Browsing </li></ul></ul><ul><ul><li>Search </li></ul></ul><ul><ul><li>Checkin/out </li></ul></ul><ul><ul><li>Create New </li></ul></ul><ul><ul><li>Version History </li></ul></ul><ul><ul><li>Properties </li></ul></ul><ul><ul><li>Workflow Tasks </li></ul></ul><ul><ul><li>Compare </li></ul></ul><ul><li>Actions </li></ul><ul><ul><li>Transform PDF </li></ul></ul><ul><ul><li>Email out URL </li></ul></ul>
  28. 28. MS Sharepoint protocol support in Alfresco Labs 3 <ul><li>As a result of its legal problems with the EU, Microsoft was forced to expose key  protocols for Microsoft Office. </li></ul><ul><ul><li>Previously, Microsoft offerings such as SharePoint tended to tie in very tightly with Office, but other platforms couldn't leverage SharePoint's content sharing and collaboration features. </li></ul></ul><ul><li>Alfresco Labs 3 now supports SharePoint Protocol. </li></ul><ul><ul><li>users of Microsoft Office applications and Alfresco can seamlessly use all applications together in many ways, and collaborate, in SharePoint fashion, on on-demand online documents. </li></ul></ul><ul><ul><li>Fully-compatible SharePoint protocols repository </li></ul></ul>
  29. 29. Alfresco – Web User Interface <ul><li>Streaming Auto-Preview </li></ul><ul><ul><li>Office </li></ul></ul><ul><ul><li>Images </li></ul></ul><ul><ul><li>Videos </li></ul></ul><ul><ul><li>HTML </li></ul></ul><ul><li>Cross Platform Dashlets </li></ul><ul><ul><li>MySpaces </li></ul></ul><ul><ul><li>MyDocuments </li></ul></ul><ul><ul><li>MyTasks </li></ul></ul><ul><ul><li>MyWebForms </li></ul></ul><ul><li>Personalize </li></ul>
  30. 30. Alfresco – Portal Integration <ul><li>JSR-168 Container for WebScripts </li></ul><ul><li>Portlets </li></ul><ul><ul><li>MySpaces </li></ul></ul><ul><ul><li>MyDocuments </li></ul></ul><ul><ul><li>MyTasks </li></ul></ul><ul><ul><li>MyWebForms </li></ul></ul>
  31. 31. Alfresco Users Community <ul><li>15,000 Registered Members </li></ul><ul><li>Significant Increase in Community Projects </li></ul><ul><ul><li>Wiki Space </li></ul></ul><ul><ul><li>Blog Space </li></ul></ul><ul><ul><li>Multi-Lingual Content Model </li></ul></ul><ul><ul><li>Team Calendar </li></ul></ul><ul><ul><li>Metadata Extraction </li></ul></ul><ul><li>Closer to Customer - Rapid “Natural Selection” / Darwinism </li></ul><ul><ul><li>Community to Enterprise </li></ul></ul><ul><ul><li>Contributions and New Functionality </li></ul></ul>
  32. 32. Inside Alfresco <ul><li>Open Source Enterprise Content Management System </li></ul><ul><li>Built on modern AOP architecture (Spring Aspect-Oriented Framework)‏ </li></ul><ul><li>Uses Proven, Reliable and Scalable Open Source components: </li></ul><ul><ul><li>Hibernate for the persistence layer </li></ul></ul><ul><ul><li>MyFaces, JSR168 portlets for the Web Tier </li></ul></ul><ul><ul><li>Lucene for Text Search Engine </li></ul></ul><ul><ul><li>ACEGI – Aspect-Oriented Security Framework </li></ul></ul><ul><ul><li>OpenOffice.org, PDFBox, ImageMagick – document conversion </li></ul></ul>
  33. 33. Alfresco, API <ul><li>Open, Documented APIs </li></ul><ul><ul><li>Java </li></ul></ul><ul><ul><li>JSR-170 (JCR)‏ </li></ul></ul><ul><ul><li>Web Services (SOAP)‏ </li></ul></ul><ul><ul><li>REST </li></ul></ul>Web Services REST JSR-170 Native Java .NET PHP Java Ruby Custom
  34. 34. Alfresco The product:Stacks <ul><li>Compatibility </li></ul><ul><ul><li>Operating System: Windows, UNIX, Linux, Mac OS </li></ul></ul><ul><ul><li>Database: MySQL, Oracle, PostgreSQL, MS SQL Server </li></ul></ul><ul><ul><li>Application Server: Tomcat, JBoss, Websphere, WebLogic, etc. </li></ul></ul><ul><ul><li>More – see www.alfresco.com/services/support/stacks </li></ul></ul><ul><li>Integrated to LDAP (AD) </li></ul><ul><li>Document Level Security </li></ul>
  35. 35. Alfresco – Product Roadmap 06/2005 – Preview Release – Repository and Web Client 10/2005 – Release 1.0 – Document Management & CIFS 12/2005 – Release 1.1 – Enterprise Security 02/2006 – Release 1.2 – Developer - JSR-170, Templating & PHP 06/2006 – Release 1.3 – Platform for ECM Apps – Scripting & Scalability 09/2006 – Release 1.4 – Business Process – jBPM & Records Mgmt, Kofax Integration 01/2007 – Release 2.0 – GPL, OpenSearch, WCM Production, Application Exchange, AJAX Ease-of-Use 09/2007 – Release 2.1 – Web Scripts, WCM File System Deployment, WCM Content Launch and Expiration, WCM Search, MS Office Integration, JSR-168 portlets 05/2008 – Release 2.2 – WCM Site Temples, Parallel Site Development, Asset Reuse, Preview non-Java sites, E-mail-in Functionality, Remote JMX Management NOTE: Roadmap details are recorded at http://wiki.alfresco.com/wiki/Roadmap
  36. 36. Alfresco 2.2 <ul><li>Enterprise-Grade </li></ul><ul><li>Standards Support </li></ul><ul><ul><li>JSR-170, JSR-168, SOAP, and more… </li></ul></ul><ul><li>Highly Scalable </li></ul><ul><li>Customizable </li></ul><ul><li>Affordable </li></ul><ul><li>Handles all Core ECM Needs </li></ul><ul><ul><li>Document Management </li></ul></ul><ul><ul><li>Web Content Management </li></ul></ul><ul><ul><li>Records Management </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul>
  37. 37. Business Process Management <ul><li>Alfresco internal simple workflows </li></ul><ul><li>jBPM </li></ul><ul><ul><li>Advanced workflows </li></ul></ul><ul><li>Intalio BPMS (BPEL) </li></ul><ul><ul><li>Process Execution Controll </li></ul></ul><ul><ul><li>Process Evaluation (in order to improve) </li></ul></ul><ul><ul><li>Process Activities’Evaluation (to find bottlenecks) </li></ul></ul><ul><ul><li>Statistics Collection (KPI) </li></ul></ul>
  38. 38. Scalability <ul><li>Benchmark </li></ul><ul><ul><li>100 million objects </li></ul></ul><ul><ul><li>140 objects per second </li></ul></ul><ul><ul><li>Sub-Second Access - CIFS, Web Client </li></ul></ul><ul><ul><li>Linear Scalability Search </li></ul></ul><ul><li>No Artificial Limits </li></ul><ul><ul><li>Multiple Site Collections </li></ul></ul><ul><ul><li>Performance Degradation </li></ul></ul><ul><li>New APIs </li></ul><ul><ul><li>New Web Services extensions </li></ul></ul><ul><ul><li>REST: ATOM Publishing </li></ul></ul><ul><ul><li>New SQL-based Query Language </li></ul></ul>
  39. 39. Alfresco the Alternative to SharePoint <ul><li>Open Source Choice </li></ul><ul><ul><li>Office </li></ul></ul><ul><ul><li>RIA Platform </li></ul></ul><ul><ul><li>Portal </li></ul></ul><ul><ul><li>J2EE or .NET </li></ul></ul><ul><ul><li>Database </li></ul></ul><ul><ul><li>Operating System </li></ul></ul><ul><ul><li>Low Cost </li></ul></ul><ul><li>SharePoint Tie-In </li></ul><ul><ul><li>MS-Office </li></ul></ul><ul><ul><li>Sliverlight </li></ul></ul><ul><ul><li>SharePoint Portal </li></ul></ul><ul><ul><li>.NET </li></ul></ul><ul><ul><li>SQL Server </li></ul></ul><ul><ul><li>Windows </li></ul></ul><ul><ul><li>Hidden Costs </li></ul></ul>
  40. 40. INTALIO BPMS Business Process Management
  41. 41. Intalio, Inc. Product – Intalio BPMS <ul><li>Integrated environment and set of tools for business process management </li></ul><ul><li>Decreases process automation cycle </li></ul><ul><li>Technicaly based on BPEL, BPMN, SOA </li></ul><ul><li>Process versions </li></ul><ul><li>Forms Designer </li></ul><ul><li>Scalable </li></ul><ul><li>Processes are available as Web Services </li></ul><ul><li>CPU based licencing </li></ul>
  42. 42. Intalio, Inc. Business Process Designer <ul><li>Easy to use </li></ul><ul><li>Auto-discovery </li></ul><ul><li>“ No coding” </li></ul><ul><li>Escalations ( main path continues its way )‏ </li></ul><ul><li>Error path </li></ul><ul><li>Sub-processes ( process orchestration )‏ </li></ul>
  43. 43. Intalio, Inc. Business Activity Monitor <ul><li>Intalio|BAM console provides the list of deployed dashboards </li></ul><ul><li>KPI monitoring </li></ul><ul><ul><li>Metrics </li></ul></ul><ul><li>Accessable via browser based GUI </li></ul><ul><li>BIRT dashboard </li></ul><ul><ul><li>Data Source is automatically p opulated by the server every time a business metric is updated. </li></ul></ul>
  44. 44. Intalio|Server scalability <ul><li>Largest number of individual process activities modeled: 250,000 </li></ul><ul><li>Largest number of process models deployed: 100,000 </li></ul><ul><li>Largest number of concurrently running process instances: 250,000,000 </li></ul><ul><li>Largest number of individual end-users per day: 100,000 </li></ul><ul><li>Largest number of servers in clustered deployment: 1,000 </li></ul><ul><li>Largest number of in-memory transactions per day and per CPU: 14,300,000 </li></ul><ul><li>Largest number of persistent transactions per day and per CPU: 3,600,000 </li></ul><ul><li>Roundtrip call to a WSDL web service from a BPEL process: 14 milliseconds </li></ul>
  45. 45. Technical Stack <ul><li>CPU: EM64T, Itanium, Opteron, PA RISC, Power, SPARC, x86 </li></ul><ul><li>OS: AIX, HP-UX, Red Hat Linux, SUSE Linux, Solaris, Windows </li></ul><ul><li>DB: DB2, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASE </li></ul><ul><li>AS: Geronimo, JBoss, Resin, WebLogic, WebSphere </li></ul><ul><li>Integrated to : </li></ul><ul><li>MS Sharepoint </li></ul><ul><li>Alfresco </li></ul><ul><li>Liferay Portal </li></ul><ul><li>ESB’s </li></ul><ul><li>SAP connector (SAP JCO Libraries) </li></ul>
  46. 46. SCREENSHOTS <ul><li>Bank Baltikums Solution’s GUI </li></ul>
  47. 47. Bank Baltikums implementation Screenshots <ul><li>MS Sharepoint Portal </li></ul><ul><li>Intalio BPMS webpart </li></ul><ul><ul><li>Tasklist </li></ul></ul><ul><ul><li>Notifications </li></ul></ul><ul><ul><li>Start Business Process </li></ul></ul><ul><ul><li>Business Process Forms </li></ul></ul><ul><li>Alfresco ECM webpart </li></ul><ul><ul><li>Repository browsing </li></ul></ul><ul><ul><li>Document based process execution </li></ul></ul>
  48. 48. Bank Baltikums implementation Screenshots <ul><li>MS Sharepoint Native controls: </li></ul><ul><ul><li>C alendars </li></ul></ul><ul><ul><li>Buttons </li></ul></ul><ul><ul><li>List Boxes </li></ul></ul><ul><ul><li>E tc. </li></ul></ul>
  49. 49. Bank Baltikums implementation Screenshots <ul><li>Multiple language support </li></ul><ul><ul><li>English </li></ul></ul><ul><ul><li>Latvian </li></ul></ul><ul><ul><li>Russian </li></ul></ul><ul><li>Document processing audit log </li></ul><ul><li>Process Status reporting </li></ul>
  50. 50. D8 CORPORATION <ul><li>General Information </li></ul>
  51. 51. Introduction to D8 <ul><li>Software Development and Integration Company </li></ul><ul><ul><li>Head Office ( Latvia, Riga ); </li></ul></ul><ul><ul><li>Subsidiaries ( Russia , Moscow; Ukraine , Dnepropetrovsk ); </li></ul></ul><ul><li>ANNO 2002; </li></ul><ul><li>First Project – June 2002, Latvian Savings Bank – Card Issuer Fraud Prevention System ; </li></ul><ul><li>Number of employees : 3 0 </li></ul><ul><li>Targeted markets : </li></ul><ul><ul><li>Financial Systems (e.g. B anks) </li></ul></ul><ul><ul><li>State Funded Projects ( in Latvia only ). </li></ul></ul>
  52. 52. D8 Products Porfolio <ul><li>Cortex – Card Processing Solution </li></ul><ul><li>CORTEX satelite systems </li></ul><ul><ul><li>StrongHold – issuer fraud prevention </li></ul></ul><ul><ul><li>Pointzone – loyalty solution for cards </li></ul></ul><ul><ul><li>Advanced ATM driver </li></ul></ul><ul><li>Infinity8 – Remote Banking platform </li></ul><ul><ul><li>Internet-bank </li></ul></ul><ul><ul><li>SMS-bank </li></ul></ul><ul><ul><li>Mobile-bank </li></ul></ul><ul><li>Debt Collection Solution </li></ul><ul><li>Enterprise Content Management - Alfresco </li></ul><ul><li>Business Process Management – Intalio BPMS </li></ul>
  53. 53. State funded projects 2006–2007 <ul><li>National level CA implementation </li></ul><ul><ul><li>Customer – Latvian Post </li></ul></ul><ul><ul><li>D8 involvement – Subcontracted by Microsoft </li></ul></ul><ul><li>Dangerous Waste Control System </li></ul><ul><ul><li>Customer – Dangerous Waste Authority </li></ul></ul><ul><ul><li>D8 - Main contractor </li></ul></ul><ul><li>Custom system support project </li></ul><ul><ul><li>State Revenue Service </li></ul></ul><ul><ul><li>D8 – main contractor ( in partnership to Intrasoft ) </li></ul></ul><ul><li>IT infrastructure monitoring solution implementation </li></ul><ul><ul><li>Latvenergo </li></ul></ul><ul><ul><li>D8 – main contractor </li></ul></ul>
  54. 54. Projects in Financial Sector 2007 and 2008 <ul><li>Payments related projects in : </li></ul><ul><ul><li>Ukrainian Financial Network ( Bank Rodovid ) </li></ul></ul><ul><ul><li>Aizkraukles Banka (Latvia) </li></ul></ul><ul><ul><li>ING Ukraine </li></ul></ul><ul><ul><li>EFG Universal Bank (Ukraine) </li></ul></ul><ul><ul><li>Post Bank (Poland) </li></ul></ul><ul><ul><li>Visa Jordan Card Services (Jordan) </li></ul></ul><ul><ul><li>Jordan Investment Bank </li></ul></ul><ul><ul><li>Bank of Malawi (Malawi) </li></ul></ul><ul><ul><li>Latvian Savings Bank ( Latvia ) </li></ul></ul><ul><ul><li>E tc. </li></ul></ul><ul><li>Debth Collection for Telia Sonera – Sergel ( Latvia ) </li></ul>
  55. 55. Projects in Financial Sector 2007 and 2008 <ul><li>Remote banking services delivery solutions for </li></ul><ul><ul><li>SEB ( Sweden ) </li></ul></ul><ul><ul><li>First Data Latvia (Latvia) </li></ul></ul><ul><ul><li>Latvijas Tirdzniecibas Banka (Latvia) </li></ul></ul><ul><ul><li>Parekss Banka ( Latvia ) </li></ul></ul><ul><ul><li>Hansabank Group ( Baltics ) </li></ul></ul><ul><ul><li>E tc. </li></ul></ul><ul><li>IT audit for Banka Baltikums </li></ul><ul><li>Risk Management </li></ul><ul><ul><li>Rietumu Banka </li></ul></ul><ul><li>ECM and BMP implementation for Baltikums </li></ul>
  56. 56. D8 activities geography <ul><li>Baltics </li></ul><ul><li>Ukraine </li></ul><ul><li>Russia </li></ul><ul><li>Poland </li></ul><ul><li>UK </li></ul><ul><li>Jordan </li></ul><ul><li>Norway </li></ul><ul><li>Sweden </li></ul><ul><li>Malawi </li></ul><ul><li>Serbia </li></ul><ul><li>Croatia </li></ul><ul><li>E tc. </li></ul>
  57. 57. Thank you for attention ! For f urther details please visit www.d8corporation.com