How to Avoid the Top 3 Pitfalls That Can Demolish Your Next Customer’s Insurer Experience.

2. 2Copyright © Capgemini 2014. All Rights Reserved
Global Product Marketing and Programs | Financial Services
Meet the Presenters
Paul Carroll
CEO
Insurance Thought
Leadership
Moderated by
MICHAEL KOLAR,
Principal, Insurance,
Capgemini Financial
Services Group
FABIEN LAMAISON
Head of Odigo Product
Marketing & Strategy,
Capgemini
JAMIE BISKER
Director of Insurance,
Salesforce
JOSH J. JANDRAIN, VP,
Growth & Innovation, Berkshire
Hathaway Travel Protection
AMY RADIN
Former Chief Marketing
Officer, AXA

3. 3Copyright © Capgemini 2014. All Rights Reserved
Global Product Marketing and Programs | Financial Services
The Customer Journey

4. 4Copyright © Capgemini 2014. All Rights Reserved
Global Product Marketing and Programs | Financial Services
The Devil: Top 3 Pitfalls for Agent to Know
1. Thinking insurance hasn’t changed
2. Not knowing your customer in context
3. Assuming customer experience is just
marketing jargon

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