2. When it comes to engaging people, it’s
not a ‘one size fits all’ solution – it’s
strictly horses for courses
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3. So what seems to work in the
following areas…?
•
Customer Service
•
Education
•
Finance & Administration
•
Management
•
Healthcare
•
IT
•
Production
•
Sales & Marketing
•
Technical
…and, of course, good old HR!
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18. But out of all these ways of behaving, what
seems to work best where?
Remember the categories:
•
•
•
•
•
•
•
•
•
•
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Customer Service
Education
Finance & Administration
Management
Healthcare
HR
IT
Production
Sales & Marketing
Technical
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20. Commanders predominate in Management
and in Sales & Marketing
They are rare in Customer Service, Finance
& Administration, Healthcare and IT
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28. Pragmatists predominate in Finance &
Administration and Technical roles.
They are rare in Customer Service,
Education, Healthcare and HR
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40. Co-operation is common in Customer
Service, Education, Healthcare and HR
It is rare in Technical roles
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41. As for differences between the
Private and Public Sectors…
Very little stands out in the Private Sector,
which may not be surprising, given the
diversity of company sizes, roles and
cultures.
However, it DOES seem that there is a very
noticeable Public Sector culture…
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42. The Public Sector is especially likely to sort out its
differences using Co-operation and Conciliation (NOT
Avoidance, in case you were wondering – in fact, that’s
a little more common in the Private Sector!)
It has more than its fair share of Democrats but is very
short on Pragmatists
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43. One final thought: because these different ways of
behaving predominate in different areas, it is natural to
think of them as being routes to engagement in those
areas.
However, it’s important to remember that just because
something occurs frequently, that doesn’t necessarily
make it successful. What we see every day, isn’t
necessarily good.
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