Electric vehicle charging infrastructure is unreliable, with surveys finding up to 23% of chargers being nonfunctional at any given time. This poor reliability and uneven distribution of chargers creates problems for EV drivers around accessibility, charging times, costs and range anxiety. However, the issue is more complex than just the chargers themselves, as the various systems involved like monitoring, maintenance and assets often operate in isolation with no centralized visibility or control. The solution proposed is Techniche EV Charging Asset Maintenance Management, which connects all the systems to provide monitoring, work order management, maintenance scheduling and business intelligence insights for EV charging infrastructure owners and operators.

2. EV Charging Infrastructure Reliability
and Customer Experience
David Cornish, Head of Product

3. EV charging is unreliable …
“EV owners rated the UK
public charging network
2.16 out of 5”
Electric Vehicle Association
“Up to 23% of
chargers
nonfunctional at
any one time”
University of
California
“33% of prospective EV
owners cite unreliable
chargers as a major
obstacle” Cars.com
“Reliability is the
key factor for EV
drivers” RAC
“Unreliable
Chargers Could
Kill The EV
Industry” Forbes

4. … and the customer experience is poor
EV Driver Problems
Uneven
distribution
Accessibility
Charging
time
Costs
Range
anxiety
Congestion
EV driver problems

5. 5
It’s more than
just the
charger
It’s more than
just the
charger

6. Isolated systems
Monitoring
System Operating
System
Ticketing
System
Maintenance
System
Asset
System
Manufacturer
System
Contractor
System

7. … but no visibility or control

8. Rapid expansion of EV charger numbers

9. What could be the solution?

10. Techniche EV Charging Asset Maintenance Management
40,000+ retail sites
across 38 countries
$1B+ annual
maintenance managed
Trusted by major retailers worldwide to manage maintenance.
Now available for owners and operators of EV charging infrastructure.

11. Connected systems
Monitoring
System
Operating
System
Ticketing
System
Maintenance
System
Asset
System
Manufacturer
System
Contractor
System

12. Work order example

13. In-built business intelligence

14. Benchmarking

15. What does the future hold?

16. Q&A
David Cornish, Head of Product
technichegroup.com