Successfully reported this slideshow.
Your SlideShare is downloading. ×

EV CHARGER INFRASTRUCTURE RELIABILITY & CUSTOMER EXPERIENCE

Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad

Check these out next

1 of 17 Ad

More Related Content

More from iQHub (20)

Recently uploaded (20)

Advertisement

EV CHARGER INFRASTRUCTURE RELIABILITY & CUSTOMER EXPERIENCE

  1. 1. EV Charging Infrastructure Reliability and Customer Experience David Cornish, Head of Product
  2. 2. EV charging is unreliable … “EV owners rated the UK public charging network 2.16 out of 5” Electric Vehicle Association “Up to 23% of chargers non- functional at any one time” University of California “33% of prospective EV owners cite unreliable chargers as a major obstacle” Cars.com “Reliability is the key factor for EV drivers” RAC “57% of EV drivers believe the current charging infrastructure is not fit for purpose” Forbes
  3. 3. … and the customer experience is poor EV Driver Problems Uneven distribution Accessibility Charging time Costs Charger anxiety Congestion EV driver problems
  4. 4. 5 It’s more than just the charger It’s more than just the charger
  5. 5. Isolated systems Monitoring System Operating System Ticketing System Maintenance System Asset System Manufacturer System Contractor System
  6. 6. Email, email everywhere … January 2021 7 1st Line Log Call in CRM 1st Line Support Available in Apps 2nd Line Triage. Remote reset? Driver Arrange Site Visit & update status in CRM Issue Resolved? Replace Existing Hardware Update Status in CPO 4th Line Contractor for On-Site Visit Issue Resolved? CPO 3rd Line Detailed Technical Analysis Issue Resolved? MANUFACTUR ER FACILITIES Issue Resolved? HELP DESK N Y Monitoring Y N N N Y Y Log work order into own ticket system Raise Work Order & assign work to technicians Technician attends site, assess fault & remedy Log work order Remote Fix Charger Back in use Close work order Y
  7. 7. … but no visibility or control
  8. 8. Rapid expansion of EV charger numbers
  9. 9. What could be the solution?
  10. 10. Techniche EV Charging Asset Maintenance Management 40,000+ retail sites across 38 countries $1B+ annual maintenance managed Trusted by major retailers worldwide to manage maintenance. Now available for owners and operators of EV charging infrastructure.
  11. 11. Connected systems Monitoring System Operating System Ticketing System Maintenance System Asset System Manufacturer System Contractor System
  12. 12. Work order example
  13. 13. In-built business intelligence
  14. 14. Benchmarking
  15. 15. What does the future hold?
  16. 16. David Cornish, Head of Product technichegroup.com

Editor's Notes

  • Urgent has led the way in automated maintenance management in the fuel retail and convenience industry for more than 20 years.

×