Accessibility for Ontarians with Disabilities Act (AODA), 2005 Hospice Simcoe

1. Hospice Simcoe
Accessibility for Ontarians with Disabilities
Act, 2005 (AODA)
Customer Service Standard

2. AODA Introduction
• The AODA is an Ontario law that came into force
on January 1st, 2008
• The first standard to be enforced is the
Customer Service Standard
• Organizations providing goods OR services to
the public must understand their obligations
under the Customer Service Standard
• All public service organizations must prove
compliance with the Act by January 2010 and
private by January 2012

3. Compliance for BCFHT will include, but
is not limited to:
• Policies & Procedures: creation of a policy or policies in writing
which will outline the practices and procedures for providing
accessible customer service.
• Complaint Process: Establishing a process for people to provide
feedback on how we provide services to people with disabilities,
how we will respond to any feedback and how we will take action on
any complaints. Information about our feedback process will be
readily available to the public and available on our website.
• Communications: Provision of accessible communications by
making them more accessible, ie, Read-Out-Loud functionality, TTY
services, large print, etc.

4. Training and Compliance
• All staff, including part time & contract employees, as well as
volunteers, will be required to receive training in relation to the
standard
• There is an online training course provided through the Ministry of
Community & Social Services
• BCFHT employees will be required to visit the link and complete the
tutorial and on-line testing. (approx. 30 minutes required)
• Once completed, staff will be able to print a certificate of completion
• To complete the training, visit:
http://www.mcss.gov.on.ca/mcss/serve-ability/splash.html

7. Questions?
Information on the AODA can be found at:
www.accesson.ca