Hillard Heintze Presentation to ATAP - Part 3
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Hillard Heintze threat experts presentation to ATAP.
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Hillard Heintze Presentation to ATAP - Part 3
- 1. Beyond Awareness ACTIONS IN THREAT AND VIOLENCE RISK MANAGEMENT February 2018 ATAP DALLAS/FORT WORTH AND HOUSTON FEBRUARY CHAPTER MEETINGS PART 3 The Threat Investigation Process
- 2. 2 HILLARD HEINTZE © 2018 | Protecting What Matters® AGENDA FOR PART 3 • Types of Threat Investigations • Open Source Intelligence Tools and Process • Case Intake • Investigative Tools • Common Roadblocks
- 3. 3 HILLARD HEINTZE © 2018 | Protecting What Matters® TYPES OF THREAT INVESTIGATIONS Proactive • Listen • Maintain a relationship with HR • Review incident reports • In anticipation of employment actions or significant events • Respond to reports • Watch for policy violations • Incidents Reactive
- 4. 4 HILLARD HEINTZE © 2018 | Protecting What Matters® OPEN SOURCE INTELLIGENCE TOOLS AND PROCESS Have a systematic approach
- 5. OPEN SOURCE INTELLIGENCE TOOLS AND PROCESS Incorporate tools in conjunction with manual searching HILLARD HEINTZE © 2018 | Protecting What Matters®5
- 6. 6 HILLARD HEINTZE © 2018 | Protecting What Matters® OPEN SOURCE INTELLIGENCE TOOLS AND PROCESS Social media platforms we routinely monitor • Twitter • Instagram • YouTube • VK • Tumblr • Message Boards • Blogs • Facebook Pages (manual search)
- 7. 7 HILLARD HEINTZE © 2018 | Protecting What Matters® OPEN SOURCE INTELLIGENCE TOOLS AND PROCESS What we look for and report • Damaging reputational statements • False information • Client references of note • Behaviors of concern (WAVR-21) • Threats • Pathway indicators
- 8. 8 HILLARD HEINTZE © 2018 | Protecting What Matters® OPEN SOURCE INTELLIGENCE TOOLS AND PROCESS Ongoing challenges • Changing platforms, API • Tool capabilities vary • Languages, emoji, translation • Time, resources, expertise • Data storage and recall • Proactive vs reactive posture
- 9. 9 HILLARD HEINTZE © 2018 | Protecting What Matters® CASE INTAKE Once a subject is identified or reported • What do we know already? • What would help us most with our assessment? • What can we find out quickly?
- 10. CASE INTAKE Complete Intake Form • Caller or Source • Individual of Concern • Victim Information • Incident Summary • Notification HILLARD HEINTZE © 2018 | Protecting What Matters®10
- 11. 11 HILLARD HEINTZE © 2018 | Protecting What Matters® INVESTIGATIVE TOOLS Where to look • Social media and other online sources • Commercial databases • Online court records research • Criminal records – federal, state, local levels • Civil litigation records – federal, state, local levels • Bankruptcy filings or other records (financial issues such as tax liens or judgments) • FOIA requests • Industry forums • Employer rating sites (Indeed, Glassdoor) • Press – local and national media, trade and specialty
- 12. HILLARD HEINTZE © 2018 | Protecting What Matters® COMMOM ROADBLOCKS 12 Why witnesses don’t report • Lack of awareness about the warning signs. • Hesitation to get involved. • Assumption that it is someone else’s responsibility. • Reluctance to be a tattletale or busybody. • Apprehension about getting a co-worker in trouble. • Fear of retaliation.
- 13. HILLARD HEINTZE © 2018 | Protecting What Matters®13 Matthew Doherty Senior Vice President, Threat + Violence Risk Management matthew.doherty@hillardheintze.com JoAnn Ugolini Director, Threat + Violence Risk Management joann.ugolini@hillardheintze.com Mark Brenzinger, Psy.D. Vice President, Forensic and Clinical Psychologist, Threat + Violence Risk Management mark.brenzinger@hillardheintze.com